Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fifth Mini Lease and Best Experience Yet!

By Kris in Cambridge on 10/10/2017 at 2:28 PM.

Sarah was proactive at every step, and when the state was taking longer to process paperwork she found a creative solution instead of letting it stall our deal. Mini was already wonderful, and Sarah managed to make it even better! Also, I'm sure I was not her only customer, but she sure made me feel like it. Bravo!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience possible

By Bigred101 on 10/5/2017 at 5:24 PM.

I walked into the dealership wanting to talk to someone quickly about a few questions. David sat down and answered them and even sent a few follow up messages. I came back knowing what car I wanted. After test driving it we sat down. David wasn't pushy or over bearing. He truly just helped me get the car I wanted. I am a young woman and do not know much about cars. it is easy to sell me just about anything. David told me exactly what I was buying and why. He told me things I could buy but wouldn't be beneficial. He was very honest and helpful through the whole process. This is my second car from herb chambers. I will continue to buy my cars here and send my friends! David was amazing, personable and went ABOVE and beyond for me!! Couldn't be happier with my experience and my new car!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I was fortunate to have David as my Mini Guide.

By Mini girl on 9/29/2017 at 2:23 PM.

I sm happy with my new Mini and the experience I had at Herb Chambers. David Lopez was helpful and informative. He gave me the information i needed and then the soace i needed to make a decision. Everything went smoothly from my initial spontaneous visit to the showroom to the deluvery of my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

SOOO easy!!!

By MiniS on 9/15/2017 at 5:06 PM.

My third Mini from Herb Chambers. There will be a forth. The experience was flawless. Great car, great dealership, world class employees. Worth the 100 mile drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Thundergray on 9/11/2017 at 8:39 PM.

I have been dealing with Herb Chambers Mini for about 15 years now and my experience has been great. The employees are always ready to assist you when you need help or service, they are very friendly and kind. I hope to continue working with David Lopez and Mark Ravin. It has been a pleasure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Great Experience

By jchallenw on 9/11/2017 at 1:38 PM.

I live about an hour north of the dealership and I just leased my third mini in a row from Herb Chambers Mini of Boston. Thank you to Sarah Hunter and the team there for another smooth transaction. They make car buying like it should be, NO HASSLES! Sarah and I worked together over email, I met her for the first time in person when I went to pick up our new Countryman. They take care of everything and do whatever it takes to make sure you are happy with your new car. If you are in the market for a new Mini, then this is the dealership for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

What an easy transaction-and car buying experience!

By Rene' on 8/10/2017 at 3:06 PM.

David made it so easy and fun! This is my 2nd MINI with Herb Chamber, so I already know some information about MINI, However, I still needed the sales persons guidance based on my needs. I came in Saturday evening (about 1.5 hours before showroom closing time, he was patient and stayed late to help me finished up the transaction), by 7 pm, I am the owner to a new MINI Clubman. David is very knowledgeable and he listened to my needs (budget) and wants, and was able to find me a GREAT LOOKING NEW MINI from his current inventory. When I picked up my vehicle on Tuesday, he took the time to showed me the options & amenities my new MINI Clubman has to offer. I have the car for little over a week now, and really enjoy motoring! Thanks David!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond Expectation

By sarah on 8/10/2017 at 2:11 PM.

David is a Mini rock star! First, he clearly loves the Mini Family - he knew all of the aesthetic and tech details about each Mini model that we discussed, which was helpful and made my Mini selection process more fun and efficient. David was also generous with his time. He drove himself to pick up my Mini so that there was no risk that it would arrive late. When it's time for another Mini, I'll be back to David - his service is simply superior to anyone else I've ever worked with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Car Buyer

By Miranda on 8/9/2017 at 3:40 AM.

Very friendly! Answered any and all questions I had as a first time buyer! Kept everything straight forward (important when it comes to selling to younger more vulnerable individuals).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

above and beyond

By spencer on 8/2/2017 at 1:43 AM.

David at no point any put any pressure on me to buy the car i was interested in. He explained all terms of sale so I fully understood the terms of my loan and any other steps. Again great vibe at the dealership. THANKS AGAIN

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Gerri14 on 7/31/2017 at 7:26 PM. Helped by Three employees in the Parts department. They were all very helpful and friendly..

I had initially gone into Herb Chambers in Boston to lease a Mini in February of 2017. I was supposed to have already closed on a new condo, but it was being delayed. I wanted a new car so I decided not to wait. David was assigned to me and I explained to him what I needed. The price was very important because I may be retiring in a few years and I didn't want to be stuck with an exorbitant lease payment. David and I worked together until we found a deal that would work. Unfortunately, my soon-to-be-mortgage bank highly advised me not to lock into any major purchases or leases until after I closed on the condo. I had to cancel this deal, but I told David that I'd be back once the condo closed. The condo finally closed in June and I popped back in to see David on 4th of July weekend. I felt like he was already my friend! I had been following the Herb Chambers holiday weekend sales on line and insisted on a car in inventory for the advertised lease price. David and I worked out a deal and I had my car!! I am not an easy person to deal with sometimes, and I appreciated that David remained smiling and gracious throughout our transaction. I also worked with Moustafa on the financing, and he was very friendly, meticulous and engaged. He explained everything very clearly and I could tell he took pride in his work, just like David. It's very rare to find this quality in the customer service realm any more. After a few days, I went back to pick up my car, and David sat with me in the car for a long time explaining how everything worked. I was very appreciative because I hadn't driven a car yet with so many "electronics." I then ordered some mirror covers and had to go back the next week to pick them up. Once again, David came out and installed them for me! He really went way beyond what one would expect for a salesman. You usually think that once you sign on the dotted line, they are on to the next sale, forgetting all about you. Not David. He has since called me a few more times to make sure I'm doing alright with the car. I would recommend David and all the showroom people I met for a wonderful experience. And speaking of the showroom - I just love the place! The cars are so gorgeous, and they have a lot of Mini "stuff" you can buy. It's a very lively place with a lot going on, and it's a really fun place to visit! Bravo!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful customer serv, great staff - David Lopez is super!

By MozieS on 7/31/2017 at 2:51 PM.

As a Talent Acquisition professional, I have a very critical eye and look for exceptional talent just out of habit. I must say I was awestruck by David Lopez's and Moustafa Hamouda's attention to detail, their patience and willingness to spend time with me and my spouse to answer all my questions (and I had many). David really keyed into what a big step this felt like to me, and didn't pressure me at all, working with me at a manageable pace. Moustafa went through all the options and financing, spending a full hour with me. I think they have exceptional customer service skills, are both great listeners and are really attuned to their customers. They are both fabulous and I highly recommend working with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Our third Mini -- all ordered through David Lopez

By Satisfied Mini Owner - Waltham, MA on 7/28/2017 at 9:42 PM.

I was time for my wife to get a new car and she researched it pretty studiously. I just watched -- it was her project. She decided upon a Mini Countryman and, through a friend's advice went to Herb Chambers Mini in Boston. i followed and watched. David Lopez was the salesman. He was attentive, a good listener, and helped my wife find a uniquely colored Mini (white top instead of black). We got a good deal and the car performed well (we leased it). She leased a second car and continued to be pleased. Just this month my 14-year-old car began to bite the dust so I looked around. I was considering a convertible but not necessarily a Mini. To make a long story short, we leased our third Mini through David. Again, he found a car in NJ (it's hard to find a manual transmission) with just the right options and we were able to get the monthly payments where we wanted them. David has been working at Herb Chambers for quite awhile and is totally knowledgeable with what features are available and what cars are available. All of our questions and requests were answered without delay. And they were accurate. All three of our experiences were a pleasure from start to finish. I and my wife are totally satisfied with David's and Herb Chamber's service and the cars we received. I recommend them to anyone without reservation. Sincerely, Dave Lewis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David Lopez, the go to Mini guy - Rush

By Rush on 7/29/2017 at 1:59 AM.

David worked quickly to find me the perfect Mini. He listened to what I wanted in my new car and did not try to sell me something that didn't fit. I made his job more difficult by wanting a manual transmission and a light color. David searched until he found the perfect car. The whole negotiation and final purchase and pick up was quick and easy. There was no sweating me out while he went to see what his manager could do. David made car buying enjoyable. I would recommend David to anyone looking for a new or used Mini. Oh and he really knows his stuff about Minis.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. David Lopez and what sales at a dealership should be...

By Jerry on 7/24/2017 at 2:20 PM.

Dear Mr. Chambers: I would like to take this opportunity to thank you directly for my recent car buying experience. I have never shopped at a Herb Chambers dealership before. However, on several occasions my wife and I have enjoyed your billboards on route 93 heading into Boston from the south shore. But although we enjoyed the clever ad lines, it didn't necessarily motivate us to buy with Herb Chambers. What inspired us to continue past an appreciation of your advertising was the personal service and attentiveness we received upon making an inquiry to your Mini dealership. Within 19 hours of discussing our needs with Mr. David Lopez, we had a car that was not on the lot picked up by Mr. Lopez personally and driven to your dealership for our inspection. It was exactly as requested, with the soon-to-be-made customizations clearly documented - the paperwork all prepared. At exactly our appointed time, the car was available as requested for a test drive. By hour 20, the agreements were signed (Mustafa in finance had everything prepared and efficiently processed), and my wife and I were on our way home - passing some great advertising along the way - and marvelling at how the team at Herb Chambers has managed to actually make buying a car a pleasurable experience. As I mentioned, this was our first car purchase at a Herb Chambers dealership. But thanks to David Lopez - and the team that supports him at MINI, it will not be the last. Well done, and thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy with my Mini

By Happy with my Mini on 7/23/2017 at 3:42 PM.

I would recommend dealing with Sarah Hunter, she made the experience pleasant, responded quickly and delivered on time, Thank you Sarah, you're the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Clubman

By RayG on 6/28/2017 at 12:17 PM.

Just completed my 3rd Mini Cooper lease at HC Boston. Another outstanding experience. Many thanks to Brian Epstein and the Mini Staff for their expertise and customer care! Love the new Clubman with its impressive innovations!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

David Lopez Rocks!

By Keith on 6/9/2017 at 3:45 PM.

Just wanted to drop a note to say that our experience with David Lopez was top notch, from sitting down with our requirements all the way through the sales and delivery process. Generally speaking we’re not huge fans of working with car sales persons/dealers, which have been typically marked by pushy and even deceptive tactics. David and the rest of the Herb Chambers team, on the other hand, was not in any way pushy, and overall felt they were open, honest, helpful, and trying to give us the best customer experience possible. Would definitely do business with David and team again, and will definitely recommend Herb Chambers to others!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Love my Car

By EMT on 6/5/2017 at 6:14 PM.

Had a great experience with Brian, Moustafa, & Chelsea at Mini. They were very knowledgeable, helpful and friendly. Our Mini the second car we purchased from Herb Chambers and we would definitely go back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loving my MINI Countryman!!

By Kristen Sabino on 5/30/2017 at 3:55 AM. Helped by Justin Shin.

Recently purchased my first MINI from HC BMW. I had the pleasure of working with David Lopez and Justin Shin. I walked in knowing which vehicle I was looking for but didn't know a lot about it. David was very knowledgeable, professional, and fun to work with. He answered any questions I had and also taught me a lot about the car. I never once felt pressured into buying anything which was a huge plus. Finance process took a little longer than I hoped (nothing to do with them) but Justin Shin made things easy and made sure everything was taken care of. During that waiting period, I emailed David with some questions and he would always answer in no time. On pick up day I was running a little late (live an hour away) and I wouldn't be there until after they closed. David made sure I could get the car that day so he stayed almost an hour later until everything was all set, which was greatly appreciated! I highly recommend shopping at HC BMW/MINI and asking for David Lopez!! Definitely looking forward to buying from them in the future!

I would recommend this dealer.