Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unexpected Experience

By Z06bill on 7/12/2019 at 7:07 PM. Helped by Bill Singh (sales) Jeremy (finance).

When it comes to cars i'm very particular and down right stubborn and i won't just settle. i was looking for a particular Corvette. it had to be a particular exterior and interior color with all of the options. i found the exact car but the problem it was over 200 miles away. i'm from NJ and within the tri state area there are thousands of Corvettes to choose from but for one reason or another, price point, color or options there weren't anything available for sale at the time. so on a whim i decided to take a drive up to Framingham, MA to the Herb Connolly dealership to check out the Corvette they had for sale. My experience started out by setting up an appointment with a very charismatic and polite girl named Cory. We immediately hit it off and she made me feel welcome. to me that was a good selling point. i arrived at the dealership and noticed it was busy. Another plus. i was introduced to a salesman Bill S He too was cordial and we hit it off on a positive note right away At this point i felt good about taking the long trip up to Mass. i looked over the car, liked what i saw and we then took it for a test drive and put it through all necessary tests and scenarios of normal driving. Came back to the dealership and hammered out a deal and i purchased the vehicle. i met Jeremy from finance and he made the final steps of the purchase process as painless and comforting as one could ask. My overall experience was quite memorable and enjoyable to say the least. Everyone acted professional and polite throughout my whole experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing new car

By Christos G on 7/11/2019 at 1:54 AM. Helped by Charbel,Brad,Cesar.

I did research on which car I would lease next. I found out that Hyundai Kona 2019 would be the perfect fit for me. All I can say is that I had the greatest experience when it comes to leasing a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a car and Pete and Jeremy were fantastic!

By Kathyrob18 on 6/10/2019 at 1:44 AM. Helped by Peter..sales and Jeremy finance.

I was so happy with our salesman and finance man! They went above and beyond for me! Pete and Jeremy were great!! I will recommend this dealership in a heartbeat! Thank you Herb Connolly I love my car!

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
5   Overall Experience
3   Price

Excelent experience

By Barry B on 5/14/2019 at 4:48 PM. Helped by Zackery.

Easy and pleasant attentive went out of his way to get a different color car from remote lot. I think i should have got the lease for less with the. $ 3,000 deposit. There was no free service for the first 2 years as others have received

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Effortless, Friendly

By Marie on 3/30/2019 at 2:43 PM. Helped by Joshua Weikel, Jeremy Donovan.

This is my third Hyundai. I appreciate the overall value of the car, and its reliability. Everyone at this dealership is friendly, customer-focused, and committed to delivering an exceptional experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lease

By Tmchale on 2/28/2019 at 3:53 PM. Helped by Nick Larochelle and Steve Sexton.

Got most of our financial questions answered by Steve on line and Roy was available for us to see the car. When we were ready to buy we jay emailed and I was in and out in an hour, this is my third lease thru Roy, he is always ready to help and advise. Love my new 2019 Hyundai Tucson by the way.....day 3 !

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Good Sales experience

By JD on 2/27/2019 at 6:04 PM. Helped by Chabrel Richa.

Chabrel Richa was supporting and not pushy. Helped us with comparing and evaluating cars. There was some miscommunication regarding the deal that was addressed by Doug.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Check engine light.

By userjoe1929 on 1/18/2019 at 2:58 PM.

Spoke with Roy Porter the salesman.who sold me the car. He got it into service right away and they found there was no problem. Returned my car in a timely manor. Everything seems to be running fine.. Thank you Roy for your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just bought my first new car!

By LM on 1/5/2019 at 3:20 PM. Helped by Charbel Richa, Nick LaRochelle.

Had a great experience buying my first new car from Herb Connolly Hyundai. I love my new Veloster and the staff at Herb Connolly helped make it an easy process. Fast service and competitive prices, would definitely recommend!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

simple

By QQ on 1/5/2019 at 8:41 AM.

find your way to Eastern and Peter, you'll be in good hand. They are friendly ,willing to work with you ,the operator get back to you very fast

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to do business with

By MG on 12/20/2018 at 11:23 PM.

I recently bought my second car from Herb Connolly Hyundai. The experience could not have been easier. Bill Singh in particular is a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Buyer

By Mr S on 12/4/2018 at 12:35 AM.

I have purchased/ leased 4 vehicles from Herb Connolly Hyundai. The sales team is very responsive, product knowledgeable and honest. I have always received a very good deal.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very Scummy place, staff could carless about you.

By KevinKC on 10/7/2018 at 6:08 PM.

I wish I could give this pour excuse of a dealership 0 stars. I have previously bought 5 cars from dealerships and I've never dealt with one that was even close to as scummy as this place. They could careless about their customers. I drove 2 hours to see a used Jeep Wrangler, and emphasized to them to let me know if it sold before I got there. I asked to put a deposit on it to hold it for less than 24 hours but they said it was against their policy (which is fine) I show up Saturday morning and they inform me someone’s cousin who works there put a deposit “over the phone” even though it is against policy. So I now learned I wasted 4 hours of my day just to be told they could careless about me. What a scummy business . Oh and don’t bother asking for the manager if you have a problem, he could careless about you.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Appalling Customer Service - Issues with Brand New Car

By Jennifer on 10/3/2018 at 9:25 PM.

Prior to this experience I have never left a negative review on the internet in my life, mainly because it was not worth my time. However, I do not want anyone to have an experience similar to mine. Herb Connolly Hyundai sold me a brand new car on August 1st with zero freon in it to operate AC. They damaged the fabric on my sunroof slider trying to clean a stain they put there on the day I picked it up. They failed to put an inspection sticker on my car because they “forgot” despite the car going back twice in the first week of ownership. When they replaced my sun roof slider (after I would accept nothing less) they added 3 more stains to my interior roof headliner, a crease in fabric, and damaged an area of the fabric. The Service Manager offered to have the stains cleaned but warned me it could damage the fabric as it did the first time. When I spoke to Doug Connolly, the General Manager/Co-Owner in person, I remained calm and respectful despite how frustrated I was. I shook his hand, thanked him for meeting with me and explained my experience. After barely maintaining eye contact the entire time I spoke, because he was busy looking through the glass wall behind me, he said “what do you want for a solution” ...zero empathy and certainly no apology. After stating what I feel is a more than fair solution. He instead offered me $150 credit for future service. I explained I would never consider having my car serviced there again. Then his “final offer” was $200. That doesn’t even cover my pay from all the hours I missed of work going back and forth to the dealership within the first 7 weeks of having the car. I emailed Adam Connolly, President and co-owner of the dealership and did not receive a response. Herb Connolly Hyundai failed to deliver me a car in proper brand new condition and failed to deliver customer service that is aligned with their dealerships slogan.

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Leoced on 9/10/2018 at 3:47 PM.

My family has been going to Herb Connolly for about 5 or 6 years now and has never been disappointed with our cars. Peter is a knowledgeable salesman who always makes sure you’re getting into a car you’re most comfortable with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Jvd1 on 5/3/2018 at 2:15 PM. Helped by Derrick and Nick.

Sales staff are great and honest. They follow through on what they say they will do. Doug , Nick and Derrick are excellent to work with

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

What a nightmare

By Gma4 on 4/17/2018 at 5:25 PM.

If you’re in the market for a lousy car dealership to steal your money and make sure you feel good and violated, then Herb Connolly is the one for you! If you’re from out if state, they’ll charge you a mere $200.00 to have one of their agents meet you at your town hall to be sure that you don’t try and steal that 11 year old Hyundai that you’re already paying for. Or if you’d like, they’ll be happy to charge you an additional $100.00 on top of the $200.00 to get that temp plate for you. If that isn’t enough to get you in the door then how about being regaled by the service techs while they discuss their recent DWI conviction or the plans to purchase the coolest new 9mm hand gun all while peppering said conversation with spicy vulgarity? No? Okay. How about a $498.00 doc fee? Fine! Just for you; if you call to complain, they’ll hang up on you with force! Not interested in being shamed and robbed and violated? Oh well, Herb Connolly. I tried. If I can be of any further help, you know how to reach me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying Genesis at Herb Connolly Hyundai

By Fubba Kells on 4/12/2018 at 7:56 PM.

Herb Connolly Hyundai is a welcoming dealership and showroom. Dealing with the GM Doug Connolly and salesman Peter Franklin was a great experience. I truly felt like they cared more about what was right for me rather than making a quick sale. They took the time to discuss options before I decided on a genesis and made a fair proposal. They took the time to make sure I knew all the features. I’m a happy new owner and will be back at Herb Connolly when it’s time for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, Low pressure Dealership

By Ljonesy0390 on 3/9/2018 at 12:37 PM.

We purchased a pre-owned 2010 Toyota Rav4 from Herb Connelly Hyundai. The dealership atmosphere was comfortable and friendly among the entire staff. Bill, was our sales agent and made the process as easy as possible. The car was professionally detailed and ready upon delivery of vehicle. We would recommend this dealership and the sales team to anyone looking for a new or pre-owned vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Worst Buying Experience I've Ever Had

By Awful on 3/3/2018 at 3:50 AM. Helped by Nick Larochelle.

I am completely disgusted with this place. They are dishonest and fraudulent. This was the worst buying experience I have ever had. After purchasing the vehicle I met with the Finance Manager. He mentioned a number of services and made it sound as though they were all included with the purchase of the vehicle. Services which were optional and extra money were not identified as optional and costing extra. When I received the loan documentation I was stunned to realize I had signed up for nearly $7k in optional services. I tried cancelling what I could. The one time the dealership responded to my message they told me only one service could be cancelled and I could get about a thousand dollars back. Well, the Finance Manager was either lying to me or uninformed as I read through the contracts and realized other services could be cancelled as well. I called up the loan origination company and they agreed that I could still cancel three optional services and should receive a $4.5k refund. They confirmed receipt of my cancellation forms and faxed them to the dealership. However, they said I still needed the dealership to cut the refund check. The dealership would simply not confirm receipt of my cancellation forms. The Finance Manager would not respond to multiple emails and voicemails. I began trying other people at the dealership and they wouldn't respond either. Not even the owner responded. Shame on him and his dealership. No one ever did respond to me, though I finally got some of my money back electronically. My only guess is that it was because I threatened to escalate the situation. All of this is not even to mention how they forgot to send me required paperwork after I purchased the car. But that was the least of my concerns. It felt so good when I removed any sign of "Herb Connolly" from my car. Like I had just finished taking a long shower. I am so glad I never have to deal with these folks ever again.

I would not recommend this dealer.