Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales person

By sid on 8/16/2019 at 1:11 AM.

Fran Scepanovich is an excellent sales person with this dealer i am so impressed and bought a car her service has no comparison i had the best experience of my life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome Service

By KSpadoni on 8/15/2019 at 1:40 PM.

Great dealership! I have nothing but GOOD things to say about everyone at Heritage Cadillac. Everyone is very helpful and go out of their way to help you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fulton Review

By Rfulton on 8/14/2019 at 5:38 PM.

I recently visited the service department for routine maintenance and everyone was kind and helpful, especially the gentleman who assisted me...he was knowledgeable and very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By EdBrandt2 on 8/13/2019 at 5:13 PM.

Great dealership, friendly, fair pricing and great service. I recommend Heritage to anyone that is looking for a Cadilac. I have been dealing with Heritage for at least 26 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Butcher on 8/8/2019 at 8:26 PM.

Call On Mon for service on my car oil change and tire rotation asked for a loaner cause I had some running around to do no problem he asked me when I wanted to pick it up I told him call me a half an hour before the car was ready and when I got there it was all done great customer service people behind the counter cashier Just a top notch dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Cazeret on 8/7/2019 at 4:34 PM. Helped by Chris in Service.

Had my first service done at this dealership with Chris. Prompt excellent and professional. I was treated as a very important customer and they want out of their way to facilitate my service around my hectic schedule. Kudos to the team and Chris for a job well done and a happy customer

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional, Prompt, The Best

By Cad Man on 8/6/2019 at 10:22 PM. Helped by Chris.

Service was beyond expectations. Not only did they fix all my problems, they completed it ahead of my expectations. And they even cleaned my floor mats! Imagine that!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

XT4 car purchase

By bigphil on 8/5/2019 at 9:10 PM.

Todd Cunningham put a lot of effort finding a car that was very close to what I was looking for. He was very helpful in going over all the features of the care and showing how they wotked.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service was excellent

By vince on 8/5/2019 at 5:00 PM. Helped by Burrell.

Burrell was super helpful...he kept me up to date throughout the day & he gave me some counsel on my tire purchase. The service was timely & clean

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The staff and Mr Tommy Caps are the BEST

By Geo’s Caddy on 8/3/2019 at 6:07 PM. Helped by Burrell Henry.

This dealership and management team and service and Mr Tommy Capps has been going above and beyond for my family and I for decades I wouldn't go anywhere else ever

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team...very pleasant!

By Trule on 8/1/2019 at 4:37 PM.

The Team was very pleasant and not pushy. Everyone that past by you asked, if you have been helped and if they can do anything for you. Pricing was great and transaction was very easy. Great experience!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchased a new Cadillac CT6.

By Caddie32 on 7/30/2019 at 4:33 PM. Helped by Burrell in Service Department.

Enjoyed my car shopping experience for my new CT6. This is my 5th car purchased from Heritage. Everyone is friendly and down to earth. I appreciate everyone's help not only when I buy a car there, but whenever I need service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal and easy experience

By canesnick on 7/21/2019 at 11:58 PM. Helped by Matt (finance).

I bought a pre-owned vehicle from out of state with Heritage Cadillac. This was my first experience with this type of purchase and these guys made it easy and hassle free! Fran was a true professional from beginning to end. She was very friendly, easy to do business with, and responsive to calls and messages. We were able to work out an excellent price and all other details over the phone before I travelled to pick up the vehicle. I was going to use my own financing, but their finance manager was able to get me an even better deal, which was a pleasant surprise! I am very impressed with the professionalism of everyone I encountered at Heritage Cadillac. They even packed me some snacks for the road! This was a hassle, and pressure-free experience, which is paramount to me when making a large purchase. I would recommend Heritage Cadillac without hesitation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SEAMLESS

By timj on 7/20/2019 at 12:35 PM. Helped by Brendan the porter.

The entire staff from the cashier to the GM were fantastic. I had purchased 7 Escalades from another dealer and they couldn't match the deal I got at Heritage! I'm very pleased to say the least!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific

By m&m2108 on 7/19/2019 at 8:47 AM.

Heritage is the best dealership we have ever visited. Everyone was helpful & professional. We loved working with Fran who went out of her way to help us find the perfect car. Will recommend this dealership & Fran to all our friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Mike Perez!

By Claudia W on 7/15/2019 at 10:29 PM.

Mike Perez was wonderful to work with. He was very informative, helpful and patient. He provided me a number of different options that were based on what I was looking for. Mike made the entire process enjoyable. In fact, everyone that we interacted with at Heritage Cadillac were wonderful. Plus I absolutely love my new Silver XT5!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Zypm01 on 7/15/2019 at 12:19 PM.

The Heritage Cadillac team is customer service focused. Great experience! I would recommend this dealership for their friendly and helpful staff and for their timeliness on servicing the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Seamless service

By Jawfixer on 7/11/2019 at 5:23 PM.

Quick and Easy, well taken care of. Given a free loaner. Work done quickly. I would highly recommend this dealership for service and sales. Cheers!

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Only 1 mo after their service and insp

By jadams976 on 7/9/2019 at 7:43 PM. Helped by Michael D. Ammerman.

I have purchased several cars from Heritage Cadillac. Fran *********** was my sales representative and I couldn't be happier with my purchases from her. However my last purchase has been a money pit. The most recent experience was having to replace the timing chain in August of 2018 with only 93370 miles. Then in Feb of 2019 with only 101656 miles had to replace power steering cooler and had full multi point inspection all else deemed good to go. March 4 2019 ,only 25 days later the car suddenly chocked up and nearly stalled and then began a loud knocking noise. When I had it once again towed in I was told that it had a lower end rod knock and would need a new engine costing over $9000. That's the value of the car! I was asking how this was possible when they just replaced the timing chain and all seemed good. I was then in so many words accused of not performing oil changes. I explained that they just did the timing chain and oil change and wasn't due for the next oil change. I asked if something could have happened when they replace the timing chain. I was told absolutely not. However I know that it's possible to drop contaminants into the oil pan if they're not careful. And secondly if they didn't preform the oil change any contaminants would be run through the system causing damage. Thank You, John *****

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Staff

By BeckiG on 7/5/2019 at 2:46 PM. Helped by Mark in the service department.

From the salesperson to the service department, customer service is truly #1. My lease is up next year and I intend to make a visit to Heritage to look at a vehicle for my next lease.

I would recommend this dealer.