Dealer 2-Year Rating

Overall Rating

2.6 / 5
Customer Service
2.6  
Friendliness
3.2  
Overall Experience
2.4  
Price
2.5  
Quality of Work
3.1  
Service
3.6  

Dealer Reviews

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Overall Rating

1.5  

1   Customer Service
2   Friendliness
2   Overall Experience
1   Price

Worst Experience Ever

By Black Death on 11/30/2018 at 1:14 AM. Helped by Tom, Cleveland, Jermaine.

In 45 years of driving and purchasing dozens of vehicles and being in the business selling hundreds of cars I have never experienced such a bum “”xx as I did today. Confusion, chaos and unprofessionalism. It was laughable and to think I drove 300 miles round trip to be disrespected like that. General common sense would indicate this shouldn’t happen in a high quality Cadillac dealership. WRONG! Spent significant time and energy communicating in writing via email with management before making the trip. Was ignored, deceived and disappointed. It was definitely textbook EVERYTHING that is wrong with the car business. The sales people were more forthcoming than the management. Oh well maybe this is why GM is struggling so. Heading off in the morning to buy Toyota!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Disappointing ....

By Sunshine on 10/17/2018 at 8:45 PM. Helped by TOM.

Sonny is very personable and nice but, that does not negate the fact that my New Car was given a me dirty!!! My Salesman Frankie said that they do not detail new cars...what???!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience from start to finish

By mystictortoise on 6/22/2018 at 3:05 PM. Helped by Sabrina Crawford and Candice Johnson.

Always an amazing experience The staff treats us like family, every time. We own a Mitsubishi Outlander which we purchased and have serviced from Heritage. They have been amazing from day one and we would recommend to ANYONE. The purchase process was easy, no gimmicks or pressure, and we love our car. The service team is excellent and they even serve full meals in their cafe. WE LOVE HERITAGE!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rip off and liers

By Frustrated on 6/12/2018 at 12:05 AM.

If you know what I know don’t take your car here. They are nothing but a ripoff and liers. I would not recommend anyone not even a dog to come in for repairs

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

This dealership stinks.

By Vetteman on 5/16/2018 at 9:10 AM. Helped by Ron.

Drove 3.5 hours to test drive and check out a corvette, that had been "meticulously" maintained. I got there and the car was covered in dust, I popped the hood and it literally looked like it was driven in a sand storm. I was told prior to driving down that the car was coming out of detail. Engine had lifter tap and spongey clutch. They refused to negotiate whatsoever on the price of the car. Glad i didn't make a $38,000 dollar mistake.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

I felt like they were trying to rip me off!

By Nice try guys on 3/2/2018 at 11:39 AM. Helped by Shelly worster.

i took my car in to have it checked out, it was making a bumping noise coming from front end. They checked it out and told me that something had impacted the lower control arms. It's true something had the previous owner had run up on a curb. I was informed that they were loose and had to be replaced, so I asked can't they be tightened up? No they replied! I agreed to have them replaced for 1500.00 so they ordered the parts. After a few days no parts they are on back order we don't know when they will be in. I began to feel like they didn't care to help me so I went to get car. They claimed its unsafe to drive it should be towed. I drove it strait to a different dealer to have it checked out, they simply tightened the bolt that was loose did an alignment and its fine 100.00 cost to me. They were trying to screw me out of 1699.00 !!! Thanks to their poor customer service I save a lot of money by going somewhere else. I will never go back! Lesson learned! Thanks Shelly

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They sold me a lemon and refuse to make it right

By Katherine Bittler on 10/13/2017 at 10:06 PM. Helped by Mark used car manager and Tom the salesman.

I bought a 2006 Cadillac CTS for my daughter (after test driving it three or four times and being assured by the dealership that there were no problems no issues with the car and it had passed all Diagnostics and inspections). I paid extra to have some aesthetics improved and fix the dents. I left the dealership after purchasing the car from Tom Gurshaw, and paying cash for it- only to have it towed back to the dealership within the first weeks. It was a problem with the battery; the repair costs money, the tow cost money, and this car has been towed SIX TIMES since the purchase in June. The dealership refuses to buy the car back or make the necessary repairs since they obviously pre-existed- and the last time which happened last Thursday is it transmission that needs to be replaced to the tune of $1,100. I've already spent over $700 on the tows and services by the dealership. This dealership does not care at all if they sold me a car that needs constant repair even within the first 30 days of buying; this low mileage, this lemon car has cost me a fortune in the first 90 days and the general manager will not address the issue to my satisfaction. I don't recommend this dealership to anyone that doesn't want to get ripped off or lied to. And when I ask to speak to the general manager of the owner they are always conveniently never available (on vacation out of the office or away from her desk). Do not visit this dealership you will be disappointed. In all my years of buying and selling cars, I've never experienced anything like what has happened to me in this at this dealership. And the way they treated me goes against everything that they say in all of their ads about quality products great customer care blah blah blah none of it's true. At least not in THIS CASE!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disregard for humanity with their practices

By dz17201 on 9/4/2017 at 9:54 PM. Helped by Sabrina Epps, Kidon, Mark Roselle.

If anyone reads the negative comments on here in regards to their used car purchase they are mostly consistent...This dealership has little regard for humanity. As others have said all they care about is the money. They don't care we as consumers rely on the expertise and knowledge of the dealer to inform us of the purchase we are going to make. It makes no sense to withhold information knowing it will greatly influence the consumers decision. Its criminal to break all types of FTC laws and since the consumer is on the loosing end anyways these crooks at Heritage Cadillac get away with a lot. I was able to get the loan application from the bank who financed my car. The information was incorrect down to the amount of years I owned my house. The BMW information such as mileage, retail value, wholesale value was also inflated. For example I signed the odometer reading at 36,685 miles. What they put down on the loan application was the vehicle had 20,375 miles. Why would a reputable and honest dealership do such a thing? My guess is to fudge the numbers to favor them.....They listed the cash selling price at $29,986.00, retail value $28,625.00 and wholesale $25,125.00. This 2015 bmw 328i 4 cylinder that was purchased at an auction by Heritage Cadillac is not worth that amount of money. The lack of features this car has does not justify it either. Matter fact I would think if such a car was worth that amount it would at least come with floor mats and a passenger door that matches the same color as the rest of the car. Yes, the car has a different color door. Who ever painted it did a very good job because it is very hard to tell especially when they park it under the shade close to the building. No they did not disclose the door to me. After the purchase of course they said they knew nothing of the door. I find that hard to believe especially since there was an 80 mile difference from the Advertised sticker of 36,605 to 36,685. Someone has seen the door....Speaking of not disclosing information they chose not to tell me I was declined financing 4 times. You know why??? Because I told them I was NOT in a rush to buy. I was brought in on THEIR advertisement of a NO OBLIGATION $100.00 gift card for coming in.....NEVER GOT THE GIFT CARD EITHER!!! Also, one of the banks had a counter offer in which they said in their letter I would be informed by the dealership.....NEVER HAPPENED! What I found quite interesting at the bottom of the loan app from the financing bank was a date and time stamp. The date was 3/31/2017 the day I purchased the car. The time stamp was 4:26pm. Well my "VIP" appointment was at 915am and I was "approved" shortly after I arrived on the base of good credit only. I could not show proof of income because I had been out of work due to a vehicle accident I was involved in last year in which I was upfront in telling them. How can I be approved so early in the morning yet have 4 letters from different banks stating I was declined? That's why I think there is something to that 426pm time stamp. I feel that was the time I was approved from that one and only bank. My issue with this dealership goes on and on. I even sent out an email to the owners and all who were involved asking to make me whole in one of 2 ways; explain all the documents in question so I can understand no fraudulent activities occurred or buy back the car in a fair and equitable way. I didn't think that was too much to ask yet Sabrina Crawford declined. Then the response I got from the review I left on YELP was an apology and a standing offer from Sabrina Crawford to fix my car at cost. There is a real issue going on with this dealership. Its unethical and a real shame these people pride in breaking laws, cutting corners only to benefit them. The sad part is Heritage Cadillac of Morrow are apart of the EH Automotive Group in which their mission statement and company values completely contradict EVERYTHING they stand for.

I would not recommend this dealer.

Overall Rating

2.5  

2   Customer Service
2   Friendliness
2   Overall Experience
4   Quality of Work

Felt service staff didn't care.

By Caddyguy406 on 8/29/2017 at 4:50 PM. Helped by Naye and service staff..

I had a 9:30 appointment 8/29/17 to correct my glove box not opening on my XTS STILL UNDER WARRANTY. Got there at 9:20. Service staff guy popped out and asked who I was there to see. When I made the appointment I was not told I had to see anyone in particular. I was then told I needed to see Naye and his station was the first desk left side, before entering the waiting room. Naye wasn't available. They paged Naye twice, as I sat next to his desk in a small chair while others brushed by for breakfast. Other customers were being attended to while I waited on Naye. Finally, I got up to get a cup of coffee 10 feet away and Naye returned and begins waiting on a customer that just walked in. I confronted Naye and told him I had been waiting ten minutes on a scheduled appointment ; he says I shouldn't have left to get coffee a few feet away. My question is: If I had a 9:30 appointment, why was I not expected to be there at that time? If Naye was not available, why couldn't another service staff member have initiated my service, send me to the waiting room, and when Naye became available proceed with his 9:30 appointment (me)? Additionally, Naye admitted to me after my waiting 2 hours that the glove box was a known defect of the XTS. So when I made the appointment the week prior, why not order the glove box replacement so I would not have wasted 2 hours, and have to reschedule a return service call for the same problem? I felt neglected and unappreciated. This is my fifth Cadillac and I feel the customer service could have been better and more attentive. At 11:20 Naye told me that the glove box woulld'nt open and a new Glove box had to be ordered and it would be Thursday or Friday before it come in. Everyone was aware of this existing/defective glove compartment issue. It would have been more customer service oriented to have ordered the the known defective part and then called me for a scheduled appointment. We'll see what happens on my next appointment.!! UPDATE!!! I returned 3 days later to have the glove box replaced. This time Naye was there, expecting my appointment, he spoke, told me they would get right on it, have a seat in the waiting room. Two hours later, glove box replaced, Sent on my way. Much better experience than the first time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Michelle#1 on 8/2/2017 at 5:44 PM.

I had my car serviced at Heritage Cadillac and it was a wonderful experience! My appointment was @ 7:30. They got me in and out very quickly. Everyone was nice and polite. More importantly, they had breakfast! I mean a real spread! Not a continental breaskfast. The whole area smelled like you were at home in your kitchen cooking a huge breakfast! Awesome Heritage Cadillac! Kudos to your business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional service manager

By Renee Robb-Truitt on 7/20/2017 at 8:26 PM.

Thank you for a dealership that wants customers to have the best experience with care repairs. My several encounters with Sonny have been great. I lost his card, but the answering service knew exactly who l was talking about. Good service, professional, and l will be back.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

incomplete & false carfax

By vincin334 on 7/15/2017 at 11:26 PM. Helped by TOM Gushen.

i purchased a 2011 cts sedan in february 2016. During the puchase i read the carfax that was given to me. No accidents was reported - No damage reported as of 12/15. On July 15,2017 I went to a dealer for a trade in and they pulled up the vin# matched the carfax and behold a accident and minor damage was reported. Heritage failured to give me a completed document. I would not have purchased this vehicle ,but i was decieved by Heritage Cadillac of Morrow, Ga.and salesman Tom G.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Customer service exemplified!

By Anthony on 5/25/2017 at 4:33 PM. Helped by Candace.

The associates are always polite and attentive. Communication and timeliness is always on point. Heritage exemplifies what customer service should be. It's particularly always a pleasure working with Candace!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

My car stop running 1 day after service

By Corey on 11/3/2016 at 12:33 AM. Helped by Service department.

My name is Corey Turner and I'm sending this complaint in regards to my 2004 Cadillac CTS. I brought my car into Heritage Cadillac located in Morrow Ga. I'm august. Today is November 2 and the computer on the dash shows my oil duration is at 55% until I will need another oil change. Prior to bringing my car to Heritage Cadillac I had no oil leaks, nor any other issues with my car beside the recall repair, in which I brought it to the same dealership to have to recall repair done. On November 1 I just so happen to check the oil level in my car and it was 3 quarts low. I put 3 quarts of oil in the car and too it back off. I then began to contact Heritage Cadillac and requested to speak to the service manager. I lady from service stated that the service manager was not available. I went into detail to express how my car didn't have a oil leak prior to having it serviced at Heritage. The lady try to tell me that my car will burn oil. I responded by letting her know that I'm mechanically inclined and there was no way a car will burn 3 quarts of oil 2 months after and oil change. Plus, my car did not have a oil burning problem prior to bringing it in to get serviced at Heritage. So I requested a time to bring the car back in to check for stripped out Darin plug or oil leaking from around the oil filter. On November 2nd I brought the car into the dealership and had it checked. They told me that the rear main seal was going bad. My question is; if the rear main seal was going bad then why wasn't that noticed when I got my previous oil change. I find that diagnosis to be bogus. So I left the dealership to get a second opinion and not even a hour later and on my way home my car starts to over heat. I had to pull over and wait for the car to cool off. The car would not stay cool. I finally decided to have it towed to the shop I was originally going to get a second opinion. Now I awaiting for another mechanics to tell me the problem. If I find out that you all mechanics lied and jacked up my car, I will be taking legal action to the fullest of my capability. I'm not ignorant nor am I scared to take this to court. OFFICER INFORMATION Name Title Business Address ERNEST HODGE, M CEO P.O. BOX 50255, ATLANTA, GA, 30302, USA SABRINA CRAWFORD CFO 2144 EMERALD DRIVE, JONESBORO, GA, 30236, USA TIM CRAWFORD Secretar

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive Owner & Salesman Experience

By Starlab47 on 10/15/2016 at 10:08 PM. Helped by Angelo Moe.

Tim Crawford and Angelo Moe were the greatest team of guys I've ever had the experience of working with to buy a luxury vehicle. I met Tim at the a gas station in north ATL. His personality was so warm that I traveled past three Cadillac dealerships to get to Heritage. When I arrived, we were greeted by Angelo. A very passionate salesman with a great personality! I had a challenging situation but Angelo stayed the course because of these two guys and God I'm a proud owner of a 2016 Escalade. Much gratitude, SBJ

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Bought a car here and regretted it

By Ballen on 7/24/2016 at 1:26 AM. Helped by Anthony Roselle.

Bought a used CTS here and it was like pulling teeth. Asked for a golf shirt and never got it. Car was dirty and low on gas when I drove off the lot.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience...

By 2gemini2 on 3/31/2016 at 2:56 PM. Helped by Cecil Jones.

I went to the dealership in dire straits because of my need for a reliable vehicle. I looked online to help lower my anxiety prior to arriving at the dealership. I had talked on the phone to Salesman Mr. Cecil Jones and upon arriving he eased my mind. He is a patient and caring salesman who wants you to be happy and leave satisfied. I would purchase a vehicle from Heritage again and would definitely recommend Mr. Jones. Thank you, Stephanie C.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I brought my car in to have some service work performed (...

By Travesty1 on 5/19/2011 at 7:03 PM. Helped by Travis Thornton.

I brought my car in to have some service work performed ( oil change & tire rotation, just some regular maintenance) and service service staff was great. A young man by the name Travis came out to greet me when I pulled up and asked if he could help. I was in a bit of a hurry to get in and out because of having to get to work. Travis was quick to get my car in and start performing the work. As I was waiting for the work to be done he kept me updated on what was being done and I was out in just an hr. Thanks for the great service and I will definitely be back. I have recommended your dealership to all of my friends with GM products

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
4   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

If you have 2 half hours to waste trying to buy a car

By haulover on 10/16/2015 at 12:14 AM. Helped by Anthony.

Purchased a SRX give my info saleman said he was going to have then get the car ready for me. Great had to run to my house for something came back and sat in the office for about an hour. ! He came back in said he was going to fill the car with gas waited again! Got to the point was ready to forget the car saw 3 sales people standing around. Would have left if my info was not on the laptop! Finally they said they were ready the man finance guy who was just sittng in his office just talking to 2 other gentlemen for a good while NOW he was ready for me! Well finally got to the car salesman just acted like he was in a hurry to get rid of me car was wash per say dirt still on the running board the seat were not vacuum wires were left in the car that was going to be taken out! NO owner manual in thecar

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Excellent Customer Service

By kellye on 7/9/2015 at 12:27 AM. Helped by Naye.

Naye Gives the Best Customer Service. He explains things in Great detail, gives you a chance to ask question and is honest. He is the same Kind Hearted person every time I visit Heritage Cadillac. I have dealt with many service reps at Heritage but Naye is THE BEST. His customer service EXCEEDS EXPECTATIONS. I was truly impressed.

I would recommend this dealer.