Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4.1  
Price
4  
Quality of Work
4.3  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

2.6  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Poor customer service

By ksNew2016# on 5/25/2019 at 4:59 PM. Helped by Shelley Wooster and the phone lady name started with a “j”.

Service clerk/admin & service rep the worst i have experienced in my 3 yrs at this place. don’t transfer the call unless that person picks up. Svc rep don’t make excuses for your oversight accept your error & apologize. can’t being sent to voice mail when trying to schedule a shuttle ride. kept my car all day for a scheduled maintenance that i had made an appt for.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Battery

By Jacqueline2016 on 5/24/2019 at 3:48 PM. Helped by Naye Higgins.

I received excellent service. My vehicle was towed in and I was notified when it was ready. Mr. Higgins explained was the problem was and was very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Aljoy on 5/25/2019 at 4:46 PM. Helped by Shelly.

Worked with Shelly, service advisor. She is very professional and thorough. The service was quicker than expected which is always a plus and the customer lounge is very comfortable

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service was fast on 5/22/2019

By Tavaredcarter77 on 5/23/2019 at 5:15 PM. Helped by Astria.

Service great and speedy today... Customer service was on point ...service was less than an hour....even the valets were friendly...cashier was also on here job

I would recommend this dealer.

Overall Rating

3.2  

2   Customer Service
2   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

Dissatisfied Customer I

By Harps, Bobby0203 on 5/21/2019 at 4:49 PM. Helped by Shelley Worster, and Danny Watts.

My issue is with the Service Department Advisor! I have encountered several dilemmas with the same advisor over the years (I am a believer in second and third chances), but this time, I can’t resolve the frustration and disrespect. I waited over four hours to be informed that I needed to have a leaking hose from the condenser to the AC compressor replaced. Also, other personal issues were involved. After 4 hours of waiting and 1 hour and a half of waited time, the service on the SUV was finished within an hour and a half. No apology was offered by anyone! From a customer service perspective, I am very disappointed!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rudy our salesperson was wonderful to work with, very knowle

By Brenda59 on 5/19/2019 at 6:41 PM.

Rudy my sales person was excellent. Very customer service detailed. Would highly recommend. Staff was very friendly and accommodating. This is my second Purchase from Hertiage.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By djayqueen on 5/18/2019 at 8:41 PM.

I was very satisfied with the service manager also the quality of work and length of time for my job. My service manager Rob Farley was really courteous and rewarding to deal with.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

PLEASE BEWARE

By Kavasia on 5/18/2019 at 1:02 AM. Helped by Carl broady and Rudy.

On March 15th I purchased a 2014 Cadillac ats with 62000 miles from this certified preowned dealer. On March 18th the radiator went out. I had the car towed to the dealer on the 18th. They kept the car until March 21st. I live over an hour away from this dealer. By the time I had gotten home the radiator had went out again. I wasn’t able to get the car back up there until March 27th because of my schedule. This time the service department kept the car for a month. The service advisor said in addition to the radiator being blown so were the head gaskets. I didn’t pick the car up until April 25th. The check engine light came on before I made it home. This time it was the exhaust emissions system. I spoke very briefly with Carl Broady on May 7th (used car manager I think that’s his title) about this situation. Carl assured me he would make this situation right. He said he would get me out of the car and he had already selected the perfect car for me. On May 15th I went to the dealership to get this car that Carl had selected for me. Talking with staff I was told my car would be salvaged and that the company was going to do better with selecting used cars. I was in the lobby with another gentleman having a similar issue. My salesman Rudy told me I would have to put a down payment on the car. Carl never said that. I didn’t have to put a down payment on the first car. He said I’m upside down in the car. I didn’t have the money to put down so I left. The day after I got home my check engine light came on again. It’s the exhaust emissions system again. I was told to speak with the owner miss Sabrina. I’ve called several times and left message. Still patiently waiting on her call. I will be taking the car back again tomorrow, May 18th. I feel like I’m being punished for trusting a certified pre owned dealer to sell me a lemon. Be very careful if you purchase a used car from this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By C.B. on 5/17/2019 at 6:35 PM. Helped by Naye Huggins.

The associates at Heritage Cadillac are spot on. They provide excellent customer service with a smile. While your vehicle is being service they provide a comfortable environment in their waiting area along with complementary tasty meals. The technicians perform their repairs correct the first time. The facility is not near my home, but I do not mind traveling for a great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By WiT1441 on 5/9/2019 at 4:25 PM. Helped by Tammy White.

The entire Heritage Cadillac team was wonderful in helping me get out of a bad loan and into a wonderful lease option. Awesome! I really appreciate the “above and beyond” service

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Disappointed and upset.

By Kiwayli on 5/13/2019 at 11:05 PM. Helped by S. Crawford and Tamala White.

Due to internal turmoil, I missed out on the car I was told would be available. A customer should never have experienced this especially those who are qualified like myself.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impeccable customer service

By Nikki22davis on 5/12/2019 at 7:53 PM.

Frankie walker helped us out and was very helpful & kind. The entire staff was very alert and helpful. I highly recommend this dealership. You will leave satisfied.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Stopped in to look, left with new Caddy!

By Chief N Ma-Lu on 5/12/2019 at 4:20 PM. Helped by Steven, but can’t remember his last name..

Steve Southard approaches us at the door with a smile and asked if we needed any help. We told him what we were looking for and he began showing us vehicles and showing his vast knowledge about the new vehicles and honest pros and cons of the vehicles we were making decisions about. The manager Steven was very helpful in getting us the payment we wanted and a good deal for our trade. Everyone at the dealership was helpful and provided top notch customer service. This the fourth Cadillac I have owned and looking forward to our first Cadillac Escalade. Highly recommend this dealership for your easy, no hassle buying experience in search of your new Cadillac. The only bad thing which does not reflect on the dealership is Cadillac is no longer offering the free oil change for the initial warranty period. That was a plus for me with my Cadillac CT6 and was looking forward to that incentive with the Escalade. I do hope Cadillac will reinstate this as most other dealers are even doing free oil changes for as long as you own your vehicle. Thank you again for making my wife’s dream come true with her new Escalade! Tony and Silofa Orr

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service

By Jebond007 on 5/12/2019 at 1:34 PM. Helped by Naye Higgins and Shelley Worster.

I always get great service here, and I’ve worked with Naye and Shelley. Always professional, and they both take good care of me and my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service team

By Mario on 5/11/2019 at 3:55 PM.

If you want the best service possible from a group of experienced people, then Heritage Cadillac is the dealership for you. My service advisor Sonny took very good care you me and i would recommend anyone wanting to find out all that’s going on with your vehicle, take it to him at Heritage and you’ll get the best. Thanks Sonny.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience with the Heritage staff has always been simply

By Cliff haynes on 5/10/2019 at 12:15 AM. Helped by Sonny Asst.Service Mgr.

Sonny has always given informative explanations for recommended repairs with a friendly and professional demeanor. He does a excellent job and I feel he should continue to excel as a vauled asset of Heritage dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always been a good experience. Never let me down.

By Glenn on 5/9/2019 at 3:50 PM. Helped by Nate.

Heritage Cadillac Jonesbro ga a good dealership I would recommend it to anyone. They help me with all my need in the automotive industry.thank you heritage

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Larrynjo on 5/9/2019 at 2:06 AM.

Sonny was very personnel and professional. He made sure I was taken care of. I would always come back. The service team are the reason I keep coming back. Keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and Fast

By DeesCaddy on 5/3/2019 at 3:58 PM. Helped by Naye.

Heritage Cadillac in Morrow offers very good customer service. Naye is one the best, every visit is a personal visit for me from breakfast and lunch to personnel!! Keep up the great work!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thorough and quick

By Micheale43 on 5/7/2019 at 3:53 PM.

The staff was very helpful and thorough. The visit did not take long. I have been going to this dealership to get my car serviced for years.

I would recommend this dealer.