Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Last minute savior

By Hargis is 2048 on 6/18/2018 at 7:10 PM.

I was on my way out of town and had an emergency. Stopped in as the service center was about to close & Vivian was very understanding & helpful. Thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By C. RIobertson on 7/19/2018 at 7:34 PM.

I took my mother to Heritage Chevrolet and I was very impressed with the customer service. I will definitely refer salesman Ed Wojzic in the future to other prospective customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Silverado lease

By Nengle13 on 7/5/2018 at 4:48 PM. Helped by Brandon.

The guys at heritage Chevy made a complicated purchase (I had to register the truck in Massachusetts not Maryland as I thought I could) very simple. Brandon in sales made sure I knew every feature of the truck and kept me informed of everything when they took the bed to get lined.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By vettedude446 on 6/14/2018 at 4:39 PM.

Stephanie was a joy to work with. She is one of the best consultants I've had a dealership. Fine happy thumbs up! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By rj1965 on 6/13/2018 at 5:02 PM.

The service department was very friendly ,helpful and very knowledgeable. They always get my vehicle serviced in a timely manner with no problems. I would highly recommend Chevy for service on my vehicle and would not go any where else for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Sandi on 6/13/2018 at 3:43 PM.

Excellent service department. Larry is a terrific service technician! I highly recommend Heritage. The technicians are professional and extremely helpful. The dealership is the best in Baltimore!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond!

By Ddavis1527 on 6/13/2018 at 1:56 PM.

Let me start by saying my first review wasn't so good. I was very disappointed in the lack of communication which resulted in poor customer service. Mike Schildt Jr reached out to me personally to apologized, he then offered to make things right so that I would come back and maybe feel differently about the customer service provided. I'm glad that I understand that no one is perfect some times things happen that are out of our control, and we all know when a customer is inconvenienced & angry there is nothing you can do to make them happy. Well I'm writing this review because Mike made things right for me! I dropped my vehicle off for oil change and the customer service provided was outstanding!!!Not only will I be coming back, I will defiantly recommend my friends, and family to this dealer as well! We all make mistakes but its how you correct it to make the customer feel appreciated and valued.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Domineeka on 5/26/2018 at 3:41 PM.

I gave the 5Star rating because I worked with Vivian and she Elsa’s exceptional. She was very knowledgeable about my car and understood what issues needed to be fixed. Vivian was very pleasant,very patient and never made me feel like I was asking too many questions..I will send all my friends and family to Hertiage service department because of the experience I have with Vivian from the very 1st call.. Thanks so much Vivian!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality Sales People

By DirtyBirdz84 on 6/1/2018 at 7:55 PM.

The salesmen, especually Dontae were extremely helpful and knowledgeable. I was greeted before I made it through the door. My sister bought a new SUV just a few days before over at the Dodge dealership and had a similar experience. We will likely be customers for life.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Moni2929 on 5/27/2018 at 2:11 PM.

Great team that takes the proper time and answers all questions and concerns. Very polite and professional team. Provided all rebates and incentives that I qualified for. Overall excellent experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Satisfied Owner on 5/26/2018 at 2:50 PM.

l visited the service department of Heritage Chevy due to my airbag on the side of my drivers seat. Vivian validated my concerns as always and immediately scheduled my vehicle for service. Whenever l visit Heritage Vivian always show genuine concern. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By Vetteman6959 on 5/26/2018 at 1:00 PM.

Your service department rocks especially Stephanie. She has been the most helpful customer service rep! She takes great care of both of my cars. Sean Lewis is also the best technician. He performs great work on my Corvette. Thanks Heritage Chevy!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying experience

By Mrtoyin91 on 5/25/2018 at 3:28 PM.

The sales consultant (Mr. Dontae Davis) was very knowledgeable about the car. He was professional, fair and not pushy. The manager and rest of the sale dept were open and transparent.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Wouldn’t recommend

By Ddavis1527 on 5/21/2018 at 4:48 PM.

Dropped off my vehicle a day before my appointment to get my vehicle checked out of why it kept cutting off. I recently just bought my vehicle from another heritage locations. On the day of service I had to repeatedly call them to check status. I received a call after 5pm saying my vehicle was ready for pick up and they fixed the problem. I was never called and informed of the issue and asked if I wanted to proceed. Next when I came to pick up my vehicle I had to wait 30mins for them to find my car just to tell me it was still on the hook and I was unable to take home that day. I was sol with no vehicle and no transportation for work. I was offered a temp car if I could come back the next morning after 7 which was too late for me as I have to leave home by 6 to reach work on time. In addition the next day the could not give me a reason why my vehicle was left on hook and wasn’t taken up front for pickup. I was told the manager would be following up with me which they never did. Very inconvenient and shakey!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customers

By Vetteowner on 5/14/2018 at 1:10 AM.

My husband and I purchased a Corvette from Heritage on May 12, 2018. From the moment we stepped onto the car lot we felt welcome and respected. Our salesman, Dontae, did a stellar job showing us the car we were interested in. He was very professional yet friendly as he answered all of our questions in such a way that we felt no pressure. From start to finish the process of buying a car was great. I would highly recommend this dealership to anyone wanting to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Kcmedical on 5/11/2018 at 3:26 PM.

I had a very intricate problem with my truck. Stephanie, (service writer) was very attentive to my problem. She involved sean H. (service technician) who properly diagnosed and fixed my vehicle. Without Stephanie,s help, I was looking at a bigger issue than I thought. She provided excellent service and made sure I was happy with the progress.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Above Expectation

By Dave G on 4/10/2018 at 2:14 PM.

Stephanie Spindler is the perfect for the service industry in that she is always courteous and goes beyond expectations in dealing with the customer. On the last visit, she reminded me I was due for a free oil change, made sure a tire rotation was included and capped the visit by setting me up with a 1-year free trial with On-Star, which now enables me to use my Buick app. Oh, and she got me out of there within an hour. Stephanie is the reason I keep coming back to Heritage for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Experience

By Dr. Green on 4/6/2018 at 4:41 PM.

This was one of the best experiences in car purchases I have had. The salesman, Mr. Davis was knowledgeable, patient, and informative throughout my time at the dealership deciding on my car purchase. He secured me a great loan and put me in my new vehicle in less than two hours. I truly appreciated the time, atmosphere, conversation throughout my purchase, and I will return for any additional car purchases. I highly recommend Mr. Davis and this dealership to any potential customers and will share with all of my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best I've done had

By Tyanderson on 3/7/2018 at 7:51 PM. Helped by Sean Lewis.

ATT: Heritage Chevrolet I Tyrone Anderson want to let every one know that miss Stephanie Spindler of the service dept: and also Sean Lewis the Corvette Specialist do outstanding Jobs. They also care about their customers I myself put THEM BOTH on a high level.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience!

By Sgkaffl on 3/24/2018 at 6:18 PM.

Walked in just looking, ended up leaving with the exact car I was looking for. Dontae, Phil and Ebenezer made the experience completely painless and got me out the door significantly lower than I was even hoping for. Would definitely come back for any future Chevy needs!

I would recommend this dealer.