Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Car buying Experience Ever

By rizwan12 on 9/29/2017 at 5:57 AM.

Heritage Mazda Owing mills is a very warm and friendly dealership with very professional employees. All employees including Manager( Arandre Powell) make sure they treat you very well and make sure to provide you all info you need. Great deals and pricing, no pressure sales. Joe Summers was our sales professional, he did an outstanding job! let me be real he is very cool and helpful. I would highly recommend JOE SUMMERS as a salesman and the dealership for all your automotive needs. Joe Summers made every effort to help us in every way possible. i would highly recommend this place to all people out there tryn to get a Car. @ Loving My New Mazda 6. Thanks to Joe and all of his dealership team for making our car buying experience fantastic.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Bgieselman on 9/23/2017 at 10:41 PM.

Tosh was amazing and friendly. 1st person to go to if you need a new car! Great prices and deals as well! Complimentary water, tea, whatever you need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Expericence!

By Jgieselman on 9/23/2017 at 11:58 PM.

It was a great experience! Tosh is a great sales rep and personally helped with everything to get the best deal possible! Thank you for everything!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By yandypink on 9/20/2017 at 2:21 AM.

Tosh was wonderful, so understanding & easy to talk to.. buying your first car can definitely be scary but they were very helpful. I would recommend this dealership to anyone honestly, I love my new 2017 Mazda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Caring Family!

By sheila collector on 9/9/2017 at 2:58 AM.

I have experienced car buying many times in my life and to say this was the best experience I ever had, is an understatement. I was treated like a family member more than a customer. I immediately felt welcomed and respected even before I sat down. Tosh is so personable and I could tell from my initial phone call that Tosh was just not in the business of just selling cars but to make my experience as stress free as possible. It was so much more than that. She cared as me as a person and took into account my financial needs.At no time did I feel pressured. In fact, the entire team made my fell valued. They worked for me!! They came out behind their desk to engage with me with honestly and respect. I think they were a happy about being able to make my purchase happen as I was!! I'm excited to just go back and visit this family. What amazing human being! Thanks Tosh and family!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Local or Far - Visit Tosh & Heritage Mazda

By Melissa M on 9/7/2017 at 12:13 PM.

I had my first car for 17 years so needless to say, I was out of the market. I went the route of doing my homework for a month and a half and visiting many dealerships including 6 Mazda dealerships. I tried to buy a car 4 times. Driving there, sitting down with cash and financing ready to go and once you are there.. the story is different. I promised myself I would not buy a car if I had any kind of gut feeling that the deal was not right. Well.. 4 different times and 4 different days off and that feeling was there. You know what I'm talking about? That feeling of, I don't trust this person and I don't trust this deal. I wish I had met Tosh and the Heritage group sooner! Tosh met my needs and requests. When I drove an hour to the dealership, everything was as discussed. She is relaxed, genuine, and a lovely person to work with. Most importantly, I left feeling like I paid a great price and got a great car! I freaking love my new car!! It is exactly what I wanted. Tosh has even helped with my questions after I got home. I would recommend Tosh and Heritage Mazda to anyone!! Zoom Zoom! -Melissa

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Knowledgeable & Efficient

By Michael on 8/31/2017 at 5:15 PM.

When you are able to walk into a dealership and experience superb customer service from a professional and knowledgeable sales consultant, you are in the right place. I purchased my vehicle with Joe Garner and he went above and beyond during my sales experience. I recently returned for maintenance on the car to find that he was promoted to Finance Manager. Mazda you made the right choice with this guy! Looking forward to my next experience there once my lease is up.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Thank you

By JoshP on 8/31/2017 at 1:47 AM.

Tosh was awesome, thank you so much!! The car is great and the service was excellent, the k you again, definitely recommend Tosh and this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tosh was great!! She was HONEST!

By Mccoy827 on 8/27/2017 at 12:12 AM.

Tosh was wonderful. She was knowledgeable, interesting and easy to talk to! Tosh didn't try to oversell us or get us to spend over our budget which we respected. we were so busy with work she even delivered the car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Litehouseboy on 8/26/2017 at 11:11 PM.

Tosh made the transaction very pleasant and easy. I got the car I wanted. Tosh is friendly and knowledgeable. Thanks again. I would surely recommend Tosh and the dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By susan195r on 8/25/2017 at 1:01 AM.

Tosh was easy to talk to and very knowledgeable about all the cars. She was patient and gave us the time we needed, answering all our questions. She even shared her solar eclipse glasses with us. I was torn betwee a Mazda CX 5 and a Nissan Murrano and Tosh was a factor in my decision to buy the Madza..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tosh Gray helped me with my 3rd vehicle purchase at heritage

By Linda Viphongsay on 8/22/2017 at 1:21 AM.

This is our third vehicle purchase at heritage, tosh gray did an amazing job ! i was treated like family. i will never go to any other dealership, heritage helped me so much in the past that i look forward into my next vehicle purchase.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Toshia did a great job helping me pick out my first car

By Naruto1091 on 8/21/2017 at 3:21 AM.

Toshia was a great help when it came to finding a car that suited my financial status. She hung in there with me until all the nessesary paperwork went through. Buying your first car can be tough but Toshia made sure everything went smoothly. I defentily recommend going to her if your in the market for a new vehicle!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don't Look Anywhere Else - Heritage Mazda at Owings Mill #1

By Nirvana on 7/25/2017 at 2:44 AM.

After an unpleasant experience at another dealership, I happened to walk into Heritage Mazda at Owings Mills and had the pleasure of test driving vehicles with Joe Garner. He was real and was able to answer both mine's and my dad's questions with ease for an entire morning's worth of time. Fast forward two months later, and I was ready to commit to a vehicle. Joe had moved to finance so he immediately had me in contact with Tosh. She was personable, answered all of my questions, and dealt with my time constraints. I did not feel pressured into making any decisions - felt like I was discussing my thoughts with a caring friend. She went above and beyond to make sure all my questions were answered including checking in via text on all my concerns throughout the week leading up. On the day of the buy, Nick worked with both my father and myself on the financing part. Thanks for being patient with our questions! And I was able to deal with a familiar face of Joe in Finance to finalize the deal. Tosh made sure my new car (which had just arrived from the port that morning) was in top shape for me. And I left with a new car and a huge smile on my face. I don't live in the area but it was worth the drive to buy the car from the crew at Heritage Mazda in Owings Mills. Thanks guys!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A WONDERFUL EXPERIENCE AT MAZDA

By Binky 123 on 7/19/2017 at 12:31 AM. Helped by VINCE in FINANCE.

My experience was wonderful. It started with Tosh Gray who called me. When I came to Mazda in Owing Mills I met Andre & Vince. The three of them listened to my concerns about PURCHASING a new car .they took everything I said into consideration and made it happen I LUV LUV LUV MY NEW MAZDA CX5 CROSSOVER. It's beautiful and affordable These employees are truly an asset to your company

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Cha24ton on 7/15/2017 at 5:35 PM.

Heritage Mazda of Owings Mills is a great dealership. Everyone made you feel like Family. Our Sales Representative Tosh Gray was the Best Ever and I would recommend her to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By TRUCK87 on 6/29/2017 at 9:25 PM.

First I'd like to say Toshia was an excellent salesperson. Anyone looking for a Mazda cime to her. She will truly take good care if you and not lie or manipulate you into a sale. I brought the Mazda 3 i touring, enjoying every mile i put on it. So i like to say thank you to her for all the help she giving me throughout the process from emails, text, and calls.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying a complete breeze!

By Suki_m on 6/28/2017 at 8:22 PM.

Whoa! Whoa! Whoa! I always get the jitters when it comes to car shopping. Ms Toshia Gray made my experience so simple, so easy. She is very knowledgeable, friendly and made me feel comfortable about my vehicle selection (CX5!!!) I would recommend anyone come see her! Warms my heart to know there are still honest decent people out here! Thank you Toshia!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Crystal on 6/28/2017 at 7:10 PM.

I absolutely love my Mazda3 that I bought from Heritage Mazda! I had the pleasure of working with Tosh in the process. She was great! She was very helpful in explaining things thoroughly with excellent customer service. I appreciate get patience with me and I love my car! I would definitely recommend Heritage to anyone in the market!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tosh was amazing, ask for her!

By Ethan & Yen on 5/27/2017 at 9:45 PM.

The wife and I needed a newly used vehicle and we happened to cross paths with the perfect '14 Mazda CX5 with the added bonus of having really low miles. (The selection of cars/suvs is great at Owings Mills). Tosh provided great customer service, guidance and helped make a usually long process easy, comforting, and convenient. With Tosh's help it was an all round great experience to a very important decision making process. This is why Mazda is amazing, they have people like Tosh that care!

I would recommend this dealer.