Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Ashlee LaRocco on 12/7/2017 at 4:47 PM.

My husband and I have purchased five vehicles from Wil and Ryan. Wil and Ryan have gone above and beyond to make us completly satisfied and treat us like family! Each purchase has been an enjoyable experience! Their experience, expertise, and honesty is unmatched in this industry! We always express to our friends and family how happy we are and to visit Heritage for an amazing and professional experience! We will not purchase from anyone else! Mazda Customers For Life, Ashlee and Richard LaRocco

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

3rd Car from Uncle Will and Heritage Mazda

By Brian ODonnell on 12/2/2017 at 4:18 PM.

Just bought mt third car from Heritage Mazda and Uncle Wil Wells has been our salesman each time. The entire staff is very friendly and goes out of their way to get you the best deal they can. Garret Evans in finance worked to get me the best deal and even helped me makes some changes the day after we had finalized the paperwork when I discovered a better alternative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle Purchase

By greg007 on 12/4/2017 at 3:55 PM.

This was my 4th new vehicle purchased through Will Wells. He always makes you feel that you are part of the Heritage family. I also have all of the service done at Heritage. Will definitely be back again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome buying experience

By Happy son 1 on 12/2/2017 at 5:31 PM.

Ken was very helpful in locating and purchasing my son's first car. He made the entire experience enjoyable. Mike in service, was extremely helpful in addressing a few minor service issues with the vehicle. I look forward to working with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deals!

By mark099 on 11/29/2017 at 1:46 PM.

Devon and Paul were the best and made sure we got the best deal. We did the deal over the phone and when we went to pick up the Mazda CX9 it was as expected and no deal changers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By baileybrewer on 11/29/2017 at 3:31 AM.

My experience here was awesome! I had help from Justin Ledbetter and Devon Giddings. They were both very friendly and informative while helping me pick the perfect car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They worked with me to get me the car I wanted!

By Tnat1234 on 11/28/2017 at 12:02 AM.

The Mile one Mazda in Bel Air worked with me. From the very beginning, they helped set up test drives and made sure what I was interested in was available to drive. Kenny was great at explaining all the features of the cx3 and cx5. He worked with me when I wasn't feeling the cx3 and decided that the cx5 was the car I really wanted to drive off with. Each sales or finance person I came in contact with was super friendly and accommodating. It felt like buying from family, they were that awesome. Kenny even went out of his way to deliver my new car-freshly detailed and washed, to my friend's home near by because he knew coming back to the dealership was out of the way going home. Great place, great experience! I definitely recommend this location if you want a mazda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By zach8285 on 11/27/2017 at 3:08 PM. Helped by Rodney Dais.

Was shown multiple options and trim levels were thoroughly explained in detail. Allowed me to take a great test drive. Ran multiple financing options for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Team , Excellent Seller

By Robert Malandra on 11/21/2017 at 2:43 PM.

Dealt mainly with Steve Ward, we were buying used cars for the kids to use at school. He located cars from the vast Heritage network , set appointment for us to get to the Mazda store, and brought them in for us to test drive. Excellent person to deal with, Garret Evens and the rest of the Heritage organization were very helpful and buttoned up as usual.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Helpful

By Toony on 11/19/2017 at 9:02 PM.

Needed a new vehicle for work purposes and inquired through my companies car buying process. Other dealerships that I went to didn't really listen to what I wanted and even needed and just wanted to get me into any vehicle they had just to get a sale. Stephen and Evan went above and beyond to help me find the vehicle that I have now and I couldn't be happier. Highly reccommended.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Stacey Durm on 11/14/2017 at 6:40 PM.

I was referred to Steve Ward by my manager at my work. I was interested in a 2016 Mazda CX-5 with a 6 speed transmission. Overall, my experience was great. I felt like Steve genuinely cared about my happiness and me as a customer. I purchased the vehicle and love it very much and am so happy. I would highly recommend not only Steve but this dealership as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth, fast, low pressure process

By JennyMargaret on 11/13/2017 at 2:14 AM.

I came in to test drive a 2017 Mazda CX-3 and CX-5 and I ended up buying a used 2016 CX-5 Grand Touring that way better suited my needs, especially for the price I felt comfortable affording. Stephen never really pushed this car on to me, but he suggested we just give it a test drive and it was awesome! I ended up buying it the very next Saturday. Negotiations weren't painful, but rather easy especially for it being my first time purchasing a vehicle kind of on my own being a 22 year old! Stephen never tried to pressure me in to saying something I felt uncomfortable mentioning before pricing to try to trip me up or take advantage. Got the car for exactly the price I wanted and the trade in value as well! He worked hard with us to get the post-purchase things (tags, title, registration) done easily. Lifetime buyer for sure. Financing with Garrett was a quick and easy, in & out experience too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By FD29 on 11/12/2017 at 3:25 AM.

From start to finish the experience at this dealership was great. I received a good price with no pressure to buy anything I didn't want as I have in the past from other dealerships. I will be recommending to all my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Bwrig on 11/6/2017 at 2:43 PM.

Excellent service, very knowledgeable. Paul Gallo and Ryan Leuckert were very pleasant to work with. Purchasing my vehicle was fast and easy. Very happy with the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best experience

By BG on 11/3/2017 at 6:36 PM.

Bought several Mazda's from Bobbi Gress. She is very knowledgeable about the different models. Listened to my needs and found me the perfect CX 5!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By Ann2017 on 11/1/2017 at 12:56 PM.

Thank you Will Bogen and the staff at Heritage Mazda Bel Air for assisting me in purchasing a 2016 Toyota Corolla. I had been looking into purchasing a car for several months when a friend recommended Will Bogen. I called Will and we discussed the type of car that I was looking for, the features that I was interested in and my budget. He emailed several good options. After investigating the options and asking Will many questions, I opted for a preowned 2016 Toyota Corolla. Will was very informative as to the many features and history of the car. I will be sure to recommend Will to my family and friends that are interested in purchasing a car. Thank you Will for assisting me in making a well informed decision in purchasing this car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By 3rddegreeburn on 10/30/2017 at 11:51 AM.

I have purchased my last 3 cars here. Always a great experience. I would highly recommend this dealership. They really know how to care for your happiness.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Purchase Experience

By bg23 on 10/26/2017 at 12:23 AM.

My wife and I purchased a 2018 Mazda CX-9 last night and had our first wonderful car buying experience ever! I communicated with Devon Giddings via internet before coming in, and he had everything set up for our arrival and was extremely accommodating and personable. Our salesperson was Paul Gallo, who took over and continued with an outstanding job beginning with the test drive and thoroughly explaining all features. Most importantly, even when it came to the dreaded negotiation process, we felt zero pressure and both Paul and Devon worked with us to make us feel confident about our purchase, which is very important. We finalized our purchase with Garrett Evans, the finance manager, and he thoroughly explained all our options and available extra features and set everything up, again without pressure. Paul even stayed outside with us after hours to go over anything else we needed and made sure we were completely happy with our purchase before we left. I came in on the defensive due to previous car buying experiences, and am pretty quick to stop and leave if I feel uncomfortable during a vehicle purchase, but that did not happen. Even on a busy night, all three gentlemen did a phenomenal job taking care of us. They all communicated with us on a personal level, making it genuine, like we weren't just another number. We will most definitely recommend them to our friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service visit

By Bobby88 on 10/11/2017 at 5:30 PM.

I came in for an oil change and tire rotation and got in and out quickly. The staff was friendly and efficient and my car looks and runs great. I worked with Robert Thomas and Mike Ruth during this visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant. Low pressure and no BS.

By Louie0427 on 10/21/2017 at 5:43 PM.

Besides the good price and selection. They were very accommodating allowing us an extended test drive while we went to their Honda dealer to compare cars. The salesman knew the product well. All of the dealer principals introduced themselves to us. The pressure was low, letting us do the decision making. I would be comfortable recommending this dealer. Worth the 1 hr drive.

I would recommend this dealer.