Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Dora on 10/16/2017 at 11:07 PM.

We had a very smooth and pleasant experience buying a used Mazda CX-9 here. Everyone was truly helpful, nice and responsive. I would come back here to buy another car even though I live 2 hours away!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was a Pretty good experience from Amy, Rodney and Ryan

By Mrsquartey on 10/12/2017 at 2:45 AM.

Everyone was so good and professional I really didn’t think I would find anything I love but I got to test drive different cars and fell in love with my now new dad and ofcourse with the help and great explanation from Rodney and Ryan they really took the time to work and get me a good deal especially Rodney. Amy was also very nice and polite we actually planning on going back for my husband to get a SUV soon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Davis,Peggy123 on 10/14/2017 at 4:06 PM.

My experience with the sales associate was great! He was very knowledgeable and friendly! He explained everything very clearly and showed us how all the controls in the car works!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Lwolf on 10/11/2017 at 4:35 AM.

Between Steve and Garrett, they were able to find a vehicle that is dependable and "sexy" plus within our budget. Think and believe your glass is half full and wonderful people will alwa us pull through for you. Thank you Steve and Garrett

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Donna Willig on 10/6/2017 at 1:18 PM. Helped by John Holiday.

Paul Gallo was outstanding. His customer service skills are excellent, and he never pressured us during the whole transaction. Very pleasant experience. We just bought my husband's car here last year and would not hesitate to come back again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Unexpected purchase

By Cdub12 on 10/6/2017 at 7:51 PM.

Will Wells is absolutely WONDERFUL to work with. He made a stressful unexpected purchase a relaxing and enjoyable experience. Garrett Evans was very helpful and even countered my suggested financing with an even better option. So pleased with my experience and I will always purchase any future vehicle with Will and the staff at Heritage Mazda of Bel Air. also Robert is always AMAZING to work with in service, his advice and patience helped me make the decision to purchase a new vehicle. Ache even offered his own experience with the make and model and gave me a loaner of the same model which helped solidify my decision to make a new purchase. What a great team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First car fun

By DHare on 10/6/2017 at 5:01 PM.

Heritage Mazda was extremely accommodating and helpful in my first time car buying experience. The process was quick and painless and I got a vehicle I really wanted. The staff was extremely friendly and went the extra mile to make sure I was happy and comfortable in my decision. They made an effort to spend the extra time I needed explaining processes (since this is my first car). Overall a great experience and I love my Crosstrek!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Classic Bait & Switch

By carseeker! on 10/5/2017 at 6:56 PM. Helped by N/A.

Talked to the dearer about a used car and was specific about the make model etc. After completing credit apps they told me great news they could get a really great interest rate. So I drive 45 minutes to the dealer only to find out they switched vehicles make, model etc and that it was nothing that we wanted. Wasted my time and then they tried to jab me with a ridiculous interest rate. I'ver heard shady stuff about this chain of dealers but now I can confirm I will not go back! BAIT AND SWITCH is just sleeze.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The place dreams come trur

By gidget on 10/5/2017 at 2:30 PM.

Going in and having no credit this place went to every extreme to get me the car I wanted.. Thanks to the team at Heritage Mazda!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Great buying experience - would recommend"

By Monica Kauffman on 10/4/2017 at 12:30 AM.

I just purchased a new Mazda CX-5. My salesman was friendly, accommodating and informative. He was able to answer all my questions right away. He was not able to answer one minor question at the time, but called me the next day with the answer. I have purchased many new vehicles and appreciate the "no pressure approach" that this dealership promotes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mike on 9/30/2017 at 9:23 PM.

Met with KEN as my wife was buying me a truck for my birthday. They had the 3 we requested brought in so I could test drive. No rush from anyone or hard sales pitch. KEN was right there when we decided on the 2014 RAM 1500. Garrett processed the financing in record time and I left with it in in less time it took me to test drive and decide which one I wanted. Great sales and financing experience. I highly recommend this dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome car buying experience!

By Trinat26 on 9/30/2017 at 2:34 PM.

From the start my experience with mile one Heritage Mazda was nothing but positive. I started the process months ago and they were patient with me throughout the process. Stephen, my salesperson was very knowledgeable about the vehicles and which I was interested. I literally changed my mind numerous times and they stuck it out with me and never seemed bothered. I finally got the vehicle I was looking for in the process overall was seamless. Once I had my mind set on a vehicle the process only took about 1 hour and a half. I would highly recommend. In a time when it's hard to find people to trust, they were honest and I feel like I got a great deal!! Update: 10/12/2017 : Once again these guys did not disappoint! I had an issue where the antenna on my used vehicle wasn't working so I called the guys over at Heritage and they had me bring in the vehicle and were able to fix the issue. Again another example of exceptional customer service. They didn't have to help me since the antenna wasn't technically covered in my warranty, but they did because I believe they truly care and I wasn't just another sell. From John to Stephen to Robert in sales, they were professional and friendly throughout the entire process. Lastly after my car was fixed the icing on the cake was Stephen brought it to my home personally. It doesn't get any better than these guys. The have been a God send to me throughout the car buying process. I highly recommend them if your looking not only for a great deal, but exceptional customer service, honesty and loyalty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Jbidelman on 9/29/2017 at 10:08 PM.

In and out in 3 hours ! Great service & friendly staff. They went above & beyond to make sure I walked out of here today happy. I would highly recommend this dealership to anyone in the market to buy right now !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer

By Tree31 on 9/29/2017 at 11:03 PM.

Second time purchasing a car at heritage mazda in bel air and both times we had a good experience with knowledgeable salespeople and great pricing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new Mazda6

By Car buyer on 9/29/2017 at 2:56 PM.

Friendly and low pressure assistance from Paul Gallo and others made this an easy experience. Paul made sure I was able to test everything I wanted to in the car and was able to beat competitors on pricing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thorough and considerate. Very pleasant!

By Elpmag1 on 9/28/2017 at 12:15 AM.

We arrived a little past 6, still unsure and full of questions. They made it very comfortable for our first new car buying experience. Thanks !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By bones on 9/27/2017 at 4:45 PM.

Will Wells is a very good dealer to go see and get a new car. He is very nice and Pleasant. Good dealer that will work with you to get you your new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Smooth process!

By surprise on 9/25/2017 at 2:27 PM.

I had a quick turnaround timeline for a trade-in to finding a Mazda3. Steve made the process effortless for me. Working long hours and having the stress of car shopping can be difficult. Not the case here! It was a pleasure to work with him and the rest of the Mazda team at Heritage Mazda!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful

By Danielle on 9/24/2017 at 9:38 PM.

Very friendly. Wonderful to talk to. He is very willing to help you even with not much money to work with. He was even very sweet to my 7 year old little girl.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Mblockston on 9/23/2017 at 2:14 AM.

Justin was awesome! He was very kind and very informative. The test drive was great and then he worked with us for financing. It was a pleasure working with him

I would recommend this dealer.