Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great costomer response

By alenke on 8/22/2017 at 7:36 PM. Helped by Tim McMichael.

LeJuan was incredibly helpful when we brought our new Outback in with transmission problems. She assured us that she would drive the car herself and make sure the problem was properly diagnosed. She called and kept me up to date as service progressed. She is the best service coordinator I have ever had the experience to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Shensley on 8/20/2017 at 3:10 PM.

This was my first new car. I researched and researched and knew exactly what I wanted and where I wanted to get it. Steve never tried to oversell, he was knowledgeable, and extremely helpful throughout the process. I truly appreciate everything he did to help me through this process!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By dcpete on 8/20/2017 at 2:03 PM. Helped by Victor in Finance.

New 2017 Outback owner from Heritage. Steve made the process of buying my first new car a breeze. Great employees and an awesome car! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and Convenience with a smile!

By Shirley3 on 8/19/2017 at 12:03 AM.

LeJuan Robinson rates supreme with customer service and customer convenience. Just one simple call, and you're in for the service needed. The wait time minimal. She never fails to meet the customer's needs. Thanks again, LeJuan. I look forward to being serviced by you and your team always.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
5   Overall Experience
2   Price
4   Quality of Work

Great Customer Service - Great Advise too

By John on 8/18/2017 at 4:21 PM.

Lejuan Robinson, was a pleasure to deal with. Quick and to the point. She was very helpful getting my car serviced and making suggestions on when I should replace the tires.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Super great customer service

By Francis Russell on 8/17/2017 at 5:53 PM.

Lejuan Robinson, was great and super helpful. She was hands on in getting me a loaner, providing me with vehicle repair options and she followed up with me until all my needs were met. Best vehicle repair service experience in a very long time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Service

By kevinmattingly on 8/17/2017 at 1:55 PM.

The service provided by Lejuan and the dealership overall was excellent (and has been excellent the numerous times I have visited in the past). They are very friendly, straightforward, and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar experience with Yong Lee and Heritage Subaru

By 84slug on 8/16/2017 at 4:12 AM.

Please allow me to share with you my recent fantastic shopping experience at Heritage Subaru of Catonsville and my great experience with their amazing salesperson Yong Lee. My daughter was moving from California to Baltimore to start a new job. After researching many Subaru dealers in the area, we decided on contacting Heritage to get information about availability on 2017 Imprezas. Within 24 hours we received a call from Yong. He politely introduced himself and asked how he could help us. My daughter was very specific about the color, trim line, and options on her car. Being a new college graduate, she was also concerned about getting a fair price. Yong far exceeded our expectations. After flying to Baltimore and arriving at the dealership, we were greeted warmly by Yong, and we were surprised to see an Impreza on the sales lot with exactly all the important safety features that my daughter wanted. Surprisingly, it was priced far, far less than my intended target. Yong Lee and Heritage Subaru of Catonsville made our car shopping experience the best that anyone can imagine. With a very fair initial offering price, Yong removed the unpleasant and tiresome task of back and forth negotiations. We never felt rushed nor intimidated, moreover, he treated us like valued customers. Without question, we received exceptional 5-star, VIP, Nordstrom-like customer service from Yong. Our experience may not be unusual, as I have a feeling Yong treats all of his clients with the same level of fairness, respect, and consideration. If you're in the greater Baltimore/Washington DC area and shopping for a new or used Subaru, look no further than Heritage Subaru of Catonsville and ask for Yong Lee. You'll save yourself lots of time and tons of money. Thanks for reading this review, and thank you Yong Lee and Heritage Subaru. My daughter and I could not be happier with her new 2017 Impreza. Dr. Lyle Yee Rohnert Park, CA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience, Matt was awesome

By kenney on 8/11/2017 at 4:02 PM.

Matt Nemetz helped me find the exact Subaru I was looking for. The car is literally everything I asked for and he got me a price that beat all other competitors. He was attentive, knowledgeable, humorous and generally a pleasant guy to deal with. Even the gentleman in the finance department (can't remember his name) was a pleasure to work with. I'd recommend going to Heritage Subaru in Catonsville to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience every time!

By Hesleyd on 8/8/2017 at 1:25 PM.

Fast, friendly and professional. I have never felt like I have been price gouged. Always high quality work. And they often send me coupons that get me big savings on service! I wish I weren't moving so I could come back for the life of my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service! You've earned my future busines

By edemattia on 8/6/2017 at 10:05 PM.

The folks at Heritage Subaru are amazing! They were respectful and honest with my trade and gave me a fair price for my new car. They have certainly earned my future business. Thank you!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Wonderful Customer Care

By Zander Cage on 8/3/2017 at 5:53 PM.

I had a wonderful experience for my first service appointment. My service provider was LeJuan. I was able to get my vehicle right in at the scheduled time. Everything was explained and she made sure I understood everything that was going to happen with the appointment. I was escorted to the waiting area and was communicated to what refreshment options that were available as well as the internet access to connect to. My wait was very pleasant and everything was reviewed with me on the invoice. Everyone at the dealership was courteous and really brightened up my morning.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience on My First Car Purchase

By Bao on 7/28/2017 at 2:56 PM. Helped by Kevin (Manager).

I visited a few Subaru dealerships before Heritage Subaru. My experience with Heritage Subaru, May, and Kevin was phenomenal! May is very friendly, helpful and knowledgeable. They have earned my business with my first vehicle purchase, and i will be back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, great service, couldn't ask for more!

By seelias520 on 7/27/2017 at 8:48 PM.

Steve Sherman is the nicest, most personable salesman I've ever dealt with. He made car buying FUN and painless. Most of all, he is honest and caring--he made me feel like he will remember me 10 years from now. I hope by the next time I'll need a new car, he won't be retired! Thanks Steve!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great New Car Sales Experience

By Wayne D. Elias on 7/27/2017 at 7:26 PM.

It was a pleasure working with a knowledgeable and personable salesman like Steve Sherman. I will be back for my next new car purchase in the spring. Thanks Steve!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By William Ferretti on 7/27/2017 at 5:49 PM.

These folks provide excellent service. They have been servicing my 2016 Subaru Outback. They always meet or exceed my expectations - friendly and quick intake and reasonable turnaround time of the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department Experience

By Tyrell Nelson on 7/26/2017 at 6:20 PM. Helped by Yawan.

Yawan, a service rep at this dealership is an asset; Always pleasant and engaging. I am always treated with kindness. Her demeanor is never flat. She makes me feel like the only customer in the building. It's always a pleasurable experience with Yawan . Tyrell Nelson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Crosstrek Purchase

By JPWrx17 on 7/25/2017 at 9:58 PM.

Great dealing with May she is the best and the entire team. They care about getting you the best deal and what you want. Highly recommended!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service

By ScubaAl on 7/24/2017 at 11:56 PM.

Just needed a 24,000 service and a cabin air filter change. I had originally requested a shuttle, bu LeJuan said it would only be about an hour so I opted to wait. Just short of an hour, she came into the waiting room (where I was still sipping free coffee!) and told me the car was complete, just waiting on the (free) washing. I was out in just about an hour from the time I went in - and the shuttle probably would have taken 25 minutes each way! Thanks for the good service!

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Trick in sales

By Brock on 7/23/2017 at 12:18 AM. Helped by Armando graham.

I went to see the car that was priced 23000$ and when I got there they said the price is 26,500$ coz it has not been inspected. With tags and title and dealer fee the price went upto 28,500$ . It happened coz they lure people to drive traffic and try to sell for the online price so there is no bargain space. But we live in world of sales where almost every car dealership lure you with great deals. We were really disappointed. The guy who gave us a test drive new little about car but couldn't negotiate as he was going to see the manager on every questions we asked based on his so called 5 year experience .

I would not recommend this dealer.