Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WOW What Great customer Service

By coin5 on 9/24/2017 at 4:45 PM.

Heritage Volkswagen Owings Mills is GREAT!!!! Great Salespeople, Great Managers, Great TEAM all around. Honest people that don't play games. They have a good product and they use good sales practices which will keep customers happy. I went to another Heritage VW dealership in Catonsville that played games with us changed the price, made us wait, didn't explain things. Worst of all keep us there when my kids were hungry hoping I would just sign the paperwork and go home! My wife and I loved the Tiguan but didn't want to work with that other place. A few days later we got a call from Heritage Volkswagen Owings Mills and they asked if I was still interested in a Tigaun. After hearing my about my bad experience they apologized even though it wasn't their fault and asked if I would come in to try them out. We reached a deal over the phone and asked if I would come in and talk. We came in and sure enough, no games, no changes in prices, what we discussed over the phone is what I paid. We worked with Mei Kei who is great and got everything we needed. Mei Kei and the manager Shawn even found some more rebates so I took another $1k home in cash back! I will be going back again to my by next car there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive Buying Experience

By msajp1981 on 9/24/2017 at 2:45 PM.

Aleksey Naydenko is a professional, well mannered and knowledgeable salesman. He is an excellent listener and has the perfect demeanor for this type of work. He looks out for the customer. He also goes the extra yard for his customers. He delivered my car with a driver almost 150 miles. I highly recommend Aleksey.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Thorough, honest and informative

By jon heritage on 9/23/2017 at 2:06 PM.

Jon took the time to show me all the features of several different models and to find out what I really needed and wanted in a vehicle. He never pushed me towards what he might want to sell but rather what I really needed. we test drove 3 different cars and that's when I made my choice of the high end Outback which after three months I love more now then when I first bought it. It's a great car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By JenB on 9/22/2017 at 1:28 AM.

Jon was great!!! He was patient, extremely knowledgeable and super helpful. Who knew car buying could be so easy! I would definitely recommend Jon and Heritage!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Job well done!

By schlom on 9/19/2017 at 3:36 AM.

I've been looking for a new Golf Alltrack to replace my Golf TDI and Aleksey helped me get the one I was looking for. He called me right away once the car was delivered. He was very knowledgeable in the features and helped make the process go smoothly. This was the second time I used Heritage in Parkville and, like before, it was a top-notch experience. The rest of the staff was very nice and helpful as well. The transition between the old and new vehicles went wthout any problems.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Sales Service.

By Andy on 9/16/2017 at 2:56 PM.

Mei Kei Hong my sales representative did an outstanding job. I would go there again. Enjoyed the test drives and the options discussion ogf the various models.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Bought VW Golf from Mei Kei Hong, and she was terrific!

By chrisreedfilm on 9/16/2017 at 12:28 AM. Helped by Marwan (manager).

I went into the dealership, which also sells Subarus, looking to test drive an Impreza. Did not love the car, but then noticed that they also sold VWs. I had enjoyed the experience of meeting Mei Kei, who greeted me upon my arrival with a big smile, and made the test drive a lot of fun with her pleasant and easy-going manner. So I went back on another day to test drive a Golf. They only had a GTI on the lot, which was more expensive than what I wanted (and, at 220hp, a little more powerful than I needed), but Mei Kei and her manager worked to get me a Golf Wolfsburg TSI, which was a little cheaper, powerful enough (at 170hp), with better gas mileage (36mpg highway) and with the amenities (sunroof, Apple Car Play, leatherette heated seats) that I wanted. Everyone stayed until almost midnight on the day I came in to drive that vehicle, as I decided around closing time that I was going to buy. I would go again. Yes, I liked the car, but I also liked Mei Kei. She's a great salesperson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb

By Lawrence Laynburd on 9/11/2017 at 1:20 PM.

I had Aleksey's card given to me by a friend. I needed a new car so I called Aleksey Naydenko and told him I needed a new car but didn't know what exactly I wanted. After telling him what I was looking for in a car, he told me to come in right away saying he already had a car in mind for me. The car was the perfect fit and I'm proud to be driving it everyday. He offered it to me at a great value and the whole process was quick and easy. Who knew buying the right car could be so easy?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a 2004 Mustang

By UM on 9/10/2017 at 5:47 PM.

We had preselected our 2004 mustang when we went in to the dealership to buy it. Aleksey was a huge help in walking us through he car buying process. He is knowledgeable and his demeanor was respectable and friendly, which made the entire experience all the better.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

car purchase

By issy's vw on 9/6/2017 at 11:54 PM.

my experience was very pleasant and felt that my salesman was very helpful and attentive.I would tell friends to visit your establishment .Thank you for a wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent

By Bond on 9/2/2017 at 9:25 PM.

Mei Kei Hong provided excellent service. She excelled in the honest communication of fees and what to expect in my new car. Call her up!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasant, expeirenced personnel.

By townie on 8/1/2017 at 11:59 AM.

Knowledgeable and caring. Two great attributes that you rarely see at an auto dealership. I have purchased multiple vehicles at this dealership and have had excellent service provided by them. They are fair and friendly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

First car purchase

By kcola on 8/1/2017 at 3:41 AM. Helped by Matt Streete.

I came to this dealer looking to buy my first car and did so successfully! All the guys I worked with were very pleasant and were interested in making the deal about me and fit my specific needs. Very patient and understanding sales team as well as finance department. Matt Streete was a great, young salesman. Very honest and willing to help a customer!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Waugh Experience

By Fgull on 8/1/2017 at 2:50 AM.

Jon was great, friendly, and very patient. He was able to work two deals at once and still made us feel like a high valued customer. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Meshipley82 on 7/31/2017 at 10:33 PM.

Jon was so helpful and patient with me. He is very personable, friendly and professional. I felt no pressure and he helped me get the best deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best Sales Experience I've Had Buying a Car

By SaraMelody13 on 7/31/2017 at 10:12 PM. Helped by Matt Streete - Sales, Mason Chambers - Fianance.

I really had no intention of buying a car last Monday, my plan was to test drive car at several dealerships and get offers on my trade in and have dealerships call me later in the week. Matt Streete at Heritage, however, was extremely enjoyable to work with and I'm very happy I bought a car from him that day. Matt was not the overly pushy sale guy you'd expect to find at a dealership. He was nice, funny, helpful, and not arrogant. So many car salesmen act like you should be honored that they are helping you. When I thought maybe I might have a walk away from a car we couldn't get close enough on, he wasn't indignant or mad that i was about to leave, and at the last second, Matt found another car that fit my needs perfectly and we were able to make a deal that I was thrilled with, and the dealership was able to come up on the trade in and down on the car price, they also made my financing work better for me. Matt went the extra mile to make sure I was happy with everything and the dealership's team was great as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Forester

By Hgsyuvfyh on 6/30/2017 at 10:08 PM.

Knowledgable and willing to go above and beyond to deliver car. Great job! Will recommend to others for their car purchase and service in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

VW Atlas purchase

By Merrio on 6/30/2017 at 8:43 PM.

If you want a different car buying experience than the stereotypical unpleasant one, go to Jon Waugh. He is smart, professional, hard-working, friendly and patient. Working with Jon was refreshing! The finance folks at Heritage could learn a few things from Jon.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Jon is the guy to go too!

By Walkerbq92 on 6/30/2017 at 12:34 AM.

Though, I am not ready for a new car just yet, but constantly looking. Jon's communication skills are excellent. He answers any questions I have, keeps in touch here and there without the annoying hassle. Looking forward to a purchase soon and Jon will be my go to guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unexpected outcome but it was great!

By Rachael98 on 6/28/2017 at 10:23 PM.

Really nice cars and options to choose from. Walked in there just looking for a used car and walked out with a new one so its a really nice place and a great person to work with 😊

I would recommend this dealer.