Dealer 2-Year Rating

Customer Service
4  
Friendliness
4.2  
Overall Experience
4  
Price
4  
Quality of Work
4.6  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Service Department

By S Cooper on 6/30/2018 at 5:01 AM. Helped by Jerry Walters and the Service Manager.

The service department completely took advantage of us. The service manager was condescending and rude. The worst experience and poor customer service. They attempted to repair things that weren’t broken which I believe was to defraud the warranty department. After 30 days they returned my son’s car with a broken AC. It was working properly with no issues prior to them attempting to repair his car and they refuse to admit they broke the AC

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Lack of Customer Service

By grazie on 6/28/2018 at 11:39 AM. Helped by Gerrie,.

I must begin by stating I am a loyal VW owner and will continue to buy VWs in the future and tend to take my car to a dealer for servicing. I have begun to use Heritage instead of the VW dealership I purchased my car due to it’s proximity to my house and office. On Monday, June 25th I had a scheduled appointment to have my VW Tiguan engine light diagnosis conducted. I dropped off my car a little before 11:00 am and was thinking I should hear something back from Heritage by 1 pm informing me what needed to be done, by 2 pm when I did not hear from them, I called and was informed that they had been busy and had not gotten to performing the diagnostics on my car to find out what was wrong. I proceeded to call back at 4 pm, 5pm, 6 pm and finally right before 7 pm informing me that they still had not gotten to my car and hope to have it looked at by 10:00 am Tuesday morning. On Tuesday at 10:00 am no one had called me. I called Heritage at 11:00 am and asked for service and Christen the receptionist informed me that Gerrie stated my car still had not been reviewed. My car had been at VW for 24 hours at this point and I am not any more informed of what is wrong with my vehicle and I had to Uber around town for my evening and morning errands. I was frustrated with the lack of communication on behalf of VW. I question the value of making an appointment if my vehicle cannot be reviewed at the scheduled time. As a result, I Ubered back to Heritage and requested my vehicle. And even upon arrival Gerrie was busy, so I asked the manager Bill Kenny for the keys to my car and he told me that Gerrie is busy and I am like I don’t care I just want the keys to my car and I will take it to another dealer that has time to perform the diagnostics when scheduled and communicate with me timely. If you value your time, communication and customer service, you should not get your car serviced at Heritage.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Steer away from Heritage Volkswagen

By Miteyo on 11/24/2017 at 12:11 AM. Helped by Corry, Jon Cough and Eddie the finance officer.

The intent of this review is for the benefit of potential customers of Heritage Volkswagen Dealerships, to afford them information conducive of an informed and safe decision. My advice is to steer as far away as possible from them! Find another dealer, whether it be out of town or even out of state. Do not risk working with this establishment, even if you’ve done your homework and checked out their reviews. Allow me to explain why I suggest this. My wife and I purchased a used 2015 VW Passat from Heritage Volkswagen. It was sold to us as an accident-free vehicle. They even provided a Carfax report that said it was had no accidents. Meanwhile, one our sons asked us to let him check out the vehicle before we purchased it. After a few minutes, he called back and told us that the web site advertising the car showed that it was involved in an accident. I quickly asked the salesman if the car had been wrecked. He only said, and I quote, “You saw the Carfax report. It shows no accident.” So, I left it at that. A red flag should have been that the salesman was insistent, for a week, to have us take possession of the car before our credit union had issued an approval for our loan. It took about a week to get it this approval and the necessary paperwork in order. Three times the salesman tried to get us to take the car. I refused each time because I didn’t want to get the car until I had paid for it. As soon as I received the approval from my credit union, I requested that the check in the amount of $ 17,216.00 to be sent overnight so that we could take it to the salesman and take possession of our car. I drove the car home (about 50 miles away) and it drove fine. However, when I drove it at night, the headlights were pointing straight down and it was hard to see the road. I called the salesman and told him that I was going to take the car to the service department for repairs but that I did think that I should be charged for the alignment of the lights. He told me that we would have to wait and see what the service department would say. He told me that he would call me later that day and let me know. He did not call me. I called the service department myself and made an appointment. On my way to the dealership, I tried to engage the cruise control but it would not engage. A message saying that it was unavailable kept popping up. So now I had two things to have them check. After three hours of waiting for our car, we were told that it would take many hours to repair. We were told that the vehicle had indeed been involved in an accident and that aftermarket parts had been used to repair it. These parts would have to be replaced to make both the lights and cruise control work properly. I was referred to the sales manager, who informed me that they had no idea that the car had been in an accident. That struck me as strange, as my son that lives 1200 miles away saw it on their advertisement ad of their website, but they “didn’t know anything about it.” He acted like he was truly trying to do the right thing and told us that it would be too expensive to repair the vehicle. He told us to leave the car and they would refund our money by paying our credit union loan. I agreed and signed the necessary paperwork. We left the dealership without the car and without a check for our credit union. We were told that it would by mailed right away so that we would not incur any finance charges. Well, my first payment came due and no money from Heritage VW had made it to our credit union. My wife called many times to talk to the finance officer but he was never available. She left many messages on his voice mail but he never responded. I then called the sales manager and he told me that as soon as we finished our call, he was going to go and see the finance officer and would call me in ten minutes. He told me that several times. The call never came. We had to make the first payment on our loan or face getting a bad report on my credit. We paid a payment for a car that we did not possess. The dealer was keeping the money from us. Finally, after about a month, they issued the payment to the credit union. Would you recommend myself, I am not. They are dishonest. You cannot count on them keeping their word and they care little about you and I! I remember, as a teenager, my dad asking me, “ Why won’t you learn from other people’s experience? I foolishly answered, “ I need to learn for myself. It’s my life”. There is an old Spanish proverb that says, “En guerra avisada, no muere gente.” The direct translation is, “People don’t die in wars they are warned about”. You have been warned about Heritage Volkswagen. If you play with fire, you are bound to get burn! Be safe! Facts: we paid $17,216.00 for the car on August 8, 2017. They finally sent two checks on 9-22-17 to the credit union in the amounts of $16,864.32 and $351.68, for a total of 17,216.00. I guess they where trying to pass as if they made the monthly payment which it would include the finance change. Does it qualify as a deceitful act? To make sure that report does not get bury behind others reviews over time I will keep reminding the public about this deceptive dealer. Hopefully, it will save someone headaches, problems and money! I wish there was a choice for a minus 5 star, I would give them that rating but that is not available.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Dierhopkins on 6/1/2017 at 2:20 PM. Helped by Keith Matthews.

I walked into heritage volkswagen just trying to test drive and thanks to keith i walked out 2 days later with a 2016 jetta! The service was so nice and they never put another customer ahead of us. Everytime we were there it felt like they were specifically working on just our case even though they did have other customers. Service was amazing and i will DEFINITELY be shopping there from now on!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing people

By Lui B on 3/22/2017 at 1:58 AM. Helped by Justin.

Ask for Justin, he'll make it happen. Other places had me at a high down payment but they made it happen here at Volkswagen .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Passat SEL

By Michael4415 on 2/19/2017 at 12:45 PM. Helped by Keith Matthews.

We were looking for a specific color combo Passat SEL and Keith Matthews was the ONLY person who came up with what we wanted, in 45 minutes.. this is the 2nd time I have bought a VW from him. He is helpful, courteous and Heritage was fair with us with the price. I just wish they were closer to my home!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By cm0000 on 1/30/2017 at 5:05 PM. Helped by Aruthur Mccoy & Ricky.

Everyone at Heritage VM in West Atlanta were very accomdating and made sure I left satisfied and with a vehicle. Great service and time well spent.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Overall Experience
4   Price
5   Quality of Work

Great Dealership

By Jessnatl on 1/4/2017 at 10:22 PM. Helped by Justin Walker.

I would recommend this VW dealership for anyone looking for great service and a good deal. This was my second purchase from this dealership and Justin was informative and attentive.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

We liked our sales-associate

By LanaS. on 1/4/2017 at 9:01 PM. Helped by Justin Walker.

We worked with a young sales-associate Justin Walker and he was very knowledgeable and very willing to answer all our questions. He stayed with us even at the time when his work as a sales person was done and we had some admin work to finish the deal. He stayed late hours to make sure that we are taken care of on all levels during the process of buying a car. We enjoyed working with Justin Walker and it made our experience of buying a new car even more exiting and pleasant!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Keith and heritage Volkswagen west Atlanta team

By Cc on 11/19/2016 at 12:03 AM. Helped by Keith. Mr Bentley.

I bought a Passat and really didn't like it. Keith really helped me get into my dream car the CC. I really appreciated his patience and creativity which he was able to do by LISTENING to what it was that I really wanted. For that I will be ever grateful to him and Mr Bentley for allowing me to walk out the door with a BIG SMILE 😃 On my face. Thank you very very much!! 👏??😘

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keith was fantastic

By Mlgore66 on 11/2/2016 at 4:29 PM.

Keith at Heritage VW was responsive and very professional and informative throughout my whole buying process. Will look to get my son in a vehicle with Heritage.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer and delightful car buying experience!

By Fun4me on 9/22/2016 at 12:55 PM. Helped by Keith Matthews.

I was greeted by Keith Matthews. He was very friendly and knowledgeable. He was patient and gave me many options to consider for my Golf. We even drive 3 different types.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Be Careful if You Have a Warranty

By Noissues16 on 5/8/2016 at 4:00 PM. Helped by Service manager Jerry.

I went for a oil leak, then they found out I had a Warranty and other issues begin to arise. My car's performance has deteriorated since I first visited the shop. I've only been back two other times: the second time because I assumed that they made an honest mistake, and the third to have the correct the issue. They tried to charge me my deductible again and gave me a list of issues that somehow went unnoticed a week prior. BS!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Dealership

By 2011jetta on 7/4/2015 at 2:05 PM. Helped by Justin.

I purchased a used car that needed brakes after a short time. The service people are very pleasant. That can not be said for some other dealerships I have used. I was pleasantly surprised to find out that they took care of the repair for me. They stand by their cars and are reputable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Buyer

By tiff on 6/30/2015 at 5:41 AM.

Ro Hairston is an exceptional sales professional who makes buying easy. I purchased my second car from him two weeks ago and I am so very pleased with my purchase and his professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good way to start the day when arriving at Heritage.

By awaywego on 6/10/2015 at 3:06 AM. Helped by Justin.

Always pleasurable to come to the service dept. Everyone greets you with a smile and makes you feel like part of their the team. Great and fast service. Excellent job to all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service since day 1!

By IamDre on 6/9/2015 at 4:01 AM. Helped by Jerry Walters.

This dealership has been outstanding since taking ownership of my VW. The follow-up service each and every time that i have had my my car serviced has been exceptional. Each person you encounter is willing to make your service process quick and easy. No one else lays hand on my car but VW of West Atlanta.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Ralichkd on 6/8/2015 at 6:07 PM. Helped by Justin Bowen.

Recently bought a VW EOS and needed service done. Not sure who to have my car serviced by and was pleasantly surprised when I went to Heritage. They came out to my car, I was greeted and taken care of right away. They looked to see what services I had already had on my vehicle and only recommended what I needed. They explained what they had done and took care of me from start to finish, plus my vehicle was all cleaned up. I will be back!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

An overall great car buying experience!

By ShellyM on 6/1/2015 at 9:24 PM.

Buying a car is always a stressful situation. Nick & the rest of the Heritage team did an amazing job making the situation a whole lot easier! Everyone was so helpful & full of positive energy. Nick went above & beyond to get me my new VW Jetta & I couldn't be happier. I look forward to being part of the VW family!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By ymystic75 on 5/28/2015 at 12:09 AM.

Bought My 2014 Tiguan here on March 2015...very attentive and friendly. They answer any question I have honestly And they have the best fastest service.I highly recommend Them specially Nick Moorman... And Nick thanks a million I love my car.

I would recommend this dealer.