Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.4  
Quality of Work
4.6  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Dierhopkins on 6/1/2017 at 2:20 PM. Helped by Keith Matthews.

I walked into heritage volkswagen just trying to test drive and thanks to keith i walked out 2 days later with a 2016 jetta! The service was so nice and they never put another customer ahead of us. Everytime we were there it felt like they were specifically working on just our case even though they did have other customers. Service was amazing and i will DEFINITELY be shopping there from now on!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing people

By Lui B on 3/22/2017 at 1:58 AM. Helped by Justin.

Ask for Justin, he'll make it happen. Other places had me at a high down payment but they made it happen here at Volkswagen .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Passat SEL

By Michael4415 on 2/19/2017 at 12:45 PM. Helped by Keith Matthews.

We were looking for a specific color combo Passat SEL and Keith Matthews was the ONLY person who came up with what we wanted, in 45 minutes.. this is the 2nd time I have bought a VW from him. He is helpful, courteous and Heritage was fair with us with the price. I just wish they were closer to my home!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By cm0000 on 1/30/2017 at 5:05 PM. Helped by Aruthur Mccoy & Ricky.

Everyone at Heritage VM in West Atlanta were very accomdating and made sure I left satisfied and with a vehicle. Great service and time well spent.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Overall Experience
4   Price
5   Quality of Work

Great Dealership

By Jessnatl on 1/4/2017 at 10:22 PM. Helped by Justin Walker.

I would recommend this VW dealership for anyone looking for great service and a good deal. This was my second purchase from this dealership and Justin was informative and attentive.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

We liked our sales-associate

By LanaS. on 1/4/2017 at 9:01 PM. Helped by Justin Walker.

We worked with a young sales-associate Justin Walker and he was very knowledgeable and very willing to answer all our questions. He stayed with us even at the time when his work as a sales person was done and we had some admin work to finish the deal. He stayed late hours to make sure that we are taken care of on all levels during the process of buying a car. We enjoyed working with Justin Walker and it made our experience of buying a new car even more exiting and pleasant!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Keith and heritage Volkswagen west Atlanta team

By Cc on 11/19/2016 at 12:03 AM. Helped by Keith. Mr Bentley.

I bought a Passat and really didn't like it. Keith really helped me get into my dream car the CC. I really appreciated his patience and creativity which he was able to do by LISTENING to what it was that I really wanted. For that I will be ever grateful to him and Mr Bentley for allowing me to walk out the door with a BIG SMILE 😃 On my face. Thank you very very much!! 👏??😘

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keith was fantastic

By Mlgore66 on 11/2/2016 at 4:29 PM.

Keith at Heritage VW was responsive and very professional and informative throughout my whole buying process. Will look to get my son in a vehicle with Heritage.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer and delightful car buying experience!

By Fun4me on 9/22/2016 at 12:55 PM. Helped by Keith Matthews.

I was greeted by Keith Matthews. He was very friendly and knowledgeable. He was patient and gave me many options to consider for my Golf. We even drive 3 different types.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Be Careful if You Have a Warranty

By Noissues16 on 5/8/2016 at 4:00 PM. Helped by Service manager Jerry.

I went for a oil leak, then they found out I had a Warranty and other issues begin to arise. My car's performance has deteriorated since I first visited the shop. I've only been back two other times: the second time because I assumed that they made an honest mistake, and the third to have the correct the issue. They tried to charge me my deductible again and gave me a list of issues that somehow went unnoticed a week prior. BS!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Dealership

By 2011jetta on 7/4/2015 at 2:05 PM. Helped by Justin.

I purchased a used car that needed brakes after a short time. The service people are very pleasant. That can not be said for some other dealerships I have used. I was pleasantly surprised to find out that they took care of the repair for me. They stand by their cars and are reputable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Buyer

By tiff on 6/30/2015 at 5:41 AM.

Ro Hairston is an exceptional sales professional who makes buying easy. I purchased my second car from him two weeks ago and I am so very pleased with my purchase and his professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good way to start the day when arriving at Heritage.

By awaywego on 6/10/2015 at 3:06 AM. Helped by Justin.

Always pleasurable to come to the service dept. Everyone greets you with a smile and makes you feel like part of their the team. Great and fast service. Excellent job to all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service since day 1!

By IamDre on 6/9/2015 at 4:01 AM. Helped by Jerry Walters.

This dealership has been outstanding since taking ownership of my VW. The follow-up service each and every time that i have had my my car serviced has been exceptional. Each person you encounter is willing to make your service process quick and easy. No one else lays hand on my car but VW of West Atlanta.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Ralichkd on 6/8/2015 at 6:07 PM. Helped by Justin Bowen.

Recently bought a VW EOS and needed service done. Not sure who to have my car serviced by and was pleasantly surprised when I went to Heritage. They came out to my car, I was greeted and taken care of right away. They looked to see what services I had already had on my vehicle and only recommended what I needed. They explained what they had done and took care of me from start to finish, plus my vehicle was all cleaned up. I will be back!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

An overall great car buying experience!

By ShellyM on 6/1/2015 at 9:24 PM.

Buying a car is always a stressful situation. Nick & the rest of the Heritage team did an amazing job making the situation a whole lot easier! Everyone was so helpful & full of positive energy. Nick went above & beyond to get me my new VW Jetta & I couldn't be happier. I look forward to being part of the VW family!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By ymystic75 on 5/28/2015 at 12:09 AM.

Bought My 2014 Tiguan here on March 2015...very attentive and friendly. They answer any question I have honestly And they have the best fastest service.I highly recommend Them specially Nick Moorman... And Nick thanks a million I love my car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Was straight forward and honest.

By Golfdriver on 5/27/2015 at 11:14 PM. Helped by Nick morman.

Straight forward and honest. I asked Nick a question that other dealerships had not wanted to answer honestly . Nick answered the question honestly so I bought the car from him . I appreciate honesty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME EXPERIENCE

By AMANDA30062 on 5/27/2015 at 8:15 PM.

Very straight forward very honest, very knowledgeable, great future advice, very friendly, & they were even happy to assist me with my kid running around the building. Thanks Ro Hairston for the great sales advice, see you soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Experience

By gwenh3962 on 5/26/2015 at 10:28 PM.

I came in looking for a small SUV and Ro put me in a very nice Cadillac crossover with a lifetime warranty. thanks Gwen H.

I would recommend this dealer.