Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman and staff were great

By Deer hunter on 11/2/2017 at 4:19 PM. Helped by Allen.

Been dealing with Dealer ship for years.Always has taken care off me! Allen our sale an listen to what We were looking for and the payment .Made it happen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were very courteous and had time for us!

By Susan2555 on 10/30/2017 at 11:57 PM. Helped by Ray and mark.

Ray was our salesman at Frederick ford and he went the extra mile to get what we wanted even though we were banging him up on the price. We got what we wanted at a great price. We would go back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE

By MARIO on 10/21/2017 at 2:19 PM. Helped by JIM BRESNAHAN, MIKE BROCKI.

It is rare that a car buying experience can be described as fun or even painless. Mike and Jim really worked hard to put me in my desired car. They were so good that my wife got one also!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Friendly people, no pressure.

By Schmidt on 10/11/2017 at 8:53 PM. Helped by Sean Humphreys.

Sean was very friendly and thorough. He knew or found out every thing we asked. The vehicle was in excellent condition except for a dent and scrape on the driver's door that they said they couldn't fix.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Fast service

By N.P. on 10/9/2017 at 8:31 PM. Helped by Aimee, Mark, and Brandon.

I was able to tell Aimee what I wanted and she found it for me and got it to their dealership ASAP so I could look at it. We discussed where we needed to be payment wise and Mark got the job done quick. We were in and out in about 2 1/2 hours. We have been dealing with Frederick Ford since 2013 and look forward to more deals in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome

By Ellen Lynch on 10/2/2017 at 7:34 PM. Helped by Aimed Bradley, Mark Malone. Bonnie, service.

Whenever we have a need Frederick is there to help us. Friendly, professional and mark and aimed were great. Service staff is also great. 5 stars don't know what elseems to say everyone was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Mustanghappy on 9/22/2017 at 10:01 PM. Helped by Do not know any other employee"s name.

We had a knowledgeable and helpful salesman in Jimmy. The whole experience went smoothly and without any issues. Would recommend Frederick Ford and our sales person Jimmy. We feel we got a good deal on our vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience with salesman Ray

By Jculver8806 on 9/21/2017 at 2:24 PM. Helped by Ray.

I was very pleased with the buying experience with Ray and the sales manager. However I was not pleased with business manager and his attitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very enjoyable purchase of used F150 Lariat

By fenwick32 on 9/8/2017 at 2:09 PM. Helped by Aimee Bradley.

Had an outstanding experience at Frederick. Aimee Bradley is a true professional. Would highly recommend both Frederick and Aimee to anyone searching for a fair and honest deal

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid at all costs

By KM on 9/6/2017 at 4:32 AM. Helped by Mark.

Most people hate the car buying process because of places like this. The building itself is old and dated, with neon, chalk writing on the windows and the salesmen's desks and chairs are something straight out of middle school. The only part of this building that isn't circa 1985 is the key lock box. As bad as the building is, the staff is worse. From getting accosted by salesmen 3 steps from your car, to the constant ongoing phone calls with "special deal", this place is full of the annoying clichés. They don't even put prices or stickers on the used cars, so that you have to haggle with a salesman to find out if the car is even in your price range. The sales manager, Mark, had me drive 45 minutes to the store, promising me the greatest deal ever on a truck that I had found at a different Hertrichs dealership. His great deal turned out to be $0 off the sticker price. Obviously, a potential customers time means nothing to him. Do yourself a favor, go to a different dealership. This place is an embarrassment to the Hertrich's name.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

very good

By Foxylady1 on 8/9/2017 at 6:07 PM. Helped by Allan Parker.

I have had a good experience with working with him on getting a car three times. He works with the information that you give him on payments, down payments and other issues. He is a very good salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service, good offer and excellent salesman ( Gino)

By Happy customer on 7/14/2017 at 9:15 PM. Helped by Gino.

Pleased with the experience, not always the case at some dealerships.. Salesman was very attentive and extremely polite. He kmew his job quite well and made us feel at ease.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The easiest purchase I've made

By Alexander Rankin on 7/13/2017 at 1:51 PM. Helped by Logan simpson.

The personalised serviced I have received at this dealership has been incredible. Logan was an exceptional salesman, especially for being so callow in the profession. I strongly recommend anyone buying a new car to come to Logan. He works for the consumer, not his wallet.

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Good sales person but

By Ravens on 7/5/2017 at 2:01 PM. Helped by Aimee, and, the manager.

I knew the car I wanted, sales person was nice, positive, aggressive. Agreed upon price became too high with @add ones". I should have said no to the extra warranty. On paper the cost of it was double that was verbally expressed. The warranty on electronics....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellence

By Stanley Kozichousky on 7/1/2017 at 2:57 AM. Helped by Raymond Brozzetti, and Lady in Finance Department.

Raymond was very low pressure, but very knowledgeable! He was interesting to talk to and we felt very comfortable in purchasing our car through him.--Stan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

helpful, friendly, and professional

By Don & Bette on 6/7/2017 at 6:46 PM. Helped by Mark Malone and Jimmy Bresnahan.

I am 72 and always drove Chevys but after meeting Jimmy Bresnahan (a truly honest car salesman) helped change our (wife) minds. with out any question he is the number 1 sales consultant we have dealt with, Now Mark Malone (the deal maker) is as good, friendly, and professional at his job. Also we really liked the truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

helpful, up to date, friendly, and there after buying

By RetredRelaxed on 6/5/2017 at 3:23 PM. Helped by Jimmy Bresnahan (Sales Consultant),.

I dealt with Preston ford always, But I bought from Hertrich GMC and I needed another truck so I went to Frederick Ford to look. I was met by the salesman and he answered all my questions and then some. Plus as I talked to my salesman one of the head finance guys came over to see if all was good and introduced himself. Basically I felt that they cared if I was OK and if I understood everything going on. Truthfully I felt they cared about me rather than making the deal. After my dealings with Frederick Ford and the way I felt when I left there I will go back to purchase my next vehicle, no questions asked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great friendliness and atmosphere in the showroom.

By 980 UAW on 5/27/2017 at 11:39 AM. Helped by Keith Jerman, Mark Malone..

I am very satisfied at Frederick dealership as far as just window shopping in the past and with purchases other the most recent dealer visit. Dealing with Keith Jerman and Mark Malone has always been exceptional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Newer truck with low miles

By R.Hitchens on 5/9/2017 at 1:56 AM. Helped by Keith Jerman and Coleman Wiley.

This is my third vehicle from Fredrick Ford. Keith and Coleman always treat me great! I recommend everyone to them. I got a 2014 GMC Sierra 4x4. Super excited! Good price and low miles! I'll be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely helpful and courteous

By grandma1 on 4/29/2017 at 1:30 AM. Helped by SaundraAndrew,James.

Everyone at Frederick Ford is very courteous and always willing to help if we have an issue we cannot resolve. Our salesman, Keith Jerman, made sure we were happy with the price. He also spent time showing us all the features and changes in the car. We were very impressed with Keith Jerman and want to give him our highest recommendation..

I would recommend this dealer.