Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Mustanghappy on 9/22/2017 at 10:01 PM. Helped by Do not know any other employee"s name.

We had a knowledgeable and helpful salesman in Jimmy. The whole experience went smoothly and without any issues. Would recommend Frederick Ford and our sales person Jimmy. We feel we got a good deal on our vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience with salesman Ray

By Jculver8806 on 9/21/2017 at 2:24 PM. Helped by Ray.

I was very pleased with the buying experience with Ray and the sales manager. However I was not pleased with business manager and his attitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very enjoyable purchase of used F150 Lariat

By fenwick32 on 9/8/2017 at 2:09 PM. Helped by Aimee Bradley.

Had an outstanding experience at Frederick. Aimee Bradley is a true professional. Would highly recommend both Frederick and Aimee to anyone searching for a fair and honest deal

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid at all costs

By KM on 9/6/2017 at 4:32 AM. Helped by Mark.

Most people hate the car buying process because of places like this. The building itself is old and dated, with neon, chalk writing on the windows and the salesmen's desks and chairs are something straight out of middle school. The only part of this building that isn't circa 1985 is the key lock box. As bad as the building is, the staff is worse. From getting accosted by salesmen 3 steps from your car, to the constant ongoing phone calls with "special deal", this place is full of the annoying clichés. They don't even put prices or stickers on the used cars, so that you have to haggle with a salesman to find out if the car is even in your price range. The sales manager, Mark, had me drive 45 minutes to the store, promising me the greatest deal ever on a truck that I had found at a different Hertrichs dealership. His great deal turned out to be $0 off the sticker price. Obviously, a potential customers time means nothing to him. Do yourself a favor, go to a different dealership. This place is an embarrassment to the Hertrich's name.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

very good

By Foxylady1 on 8/9/2017 at 6:07 PM. Helped by Allan Parker.

I have had a good experience with working with him on getting a car three times. He works with the information that you give him on payments, down payments and other issues. He is a very good salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service, good offer and excellent salesman ( Gino)

By Happy customer on 7/14/2017 at 9:15 PM. Helped by Gino.

Pleased with the experience, not always the case at some dealerships.. Salesman was very attentive and extremely polite. He kmew his job quite well and made us feel at ease.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The easiest purchase I've made

By Alexander Rankin on 7/13/2017 at 1:51 PM. Helped by Logan simpson.

The personalised serviced I have received at this dealership has been incredible. Logan was an exceptional salesman, especially for being so callow in the profession. I strongly recommend anyone buying a new car to come to Logan. He works for the consumer, not his wallet.

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Good sales person but

By Ravens on 7/5/2017 at 2:01 PM. Helped by Aimee, and, the manager.

I knew the car I wanted, sales person was nice, positive, aggressive. Agreed upon price became too high with @add ones". I should have said no to the extra warranty. On paper the cost of it was double that was verbally expressed. The warranty on electronics....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellence

By Stanley Kozichousky on 7/1/2017 at 2:57 AM. Helped by Raymond Brozzetti, and Lady in Finance Department.

Raymond was very low pressure, but very knowledgeable! He was interesting to talk to and we felt very comfortable in purchasing our car through him.--Stan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

helpful, friendly, and professional

By Don & Bette on 6/7/2017 at 6:46 PM. Helped by Mark Malone and Jimmy Bresnahan.

I am 72 and always drove Chevys but after meeting Jimmy Bresnahan (a truly honest car salesman) helped change our (wife) minds. with out any question he is the number 1 sales consultant we have dealt with, Now Mark Malone (the deal maker) is as good, friendly, and professional at his job. Also we really liked the truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

helpful, up to date, friendly, and there after buying

By RetredRelaxed on 6/5/2017 at 3:23 PM. Helped by Jimmy Bresnahan (Sales Consultant),.

I dealt with Preston ford always, But I bought from Hertrich GMC and I needed another truck so I went to Frederick Ford to look. I was met by the salesman and he answered all my questions and then some. Plus as I talked to my salesman one of the head finance guys came over to see if all was good and introduced himself. Basically I felt that they cared if I was OK and if I understood everything going on. Truthfully I felt they cared about me rather than making the deal. After my dealings with Frederick Ford and the way I felt when I left there I will go back to purchase my next vehicle, no questions asked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great friendliness and atmosphere in the showroom.

By 980 UAW on 5/27/2017 at 11:39 AM. Helped by Keith Jerman, Mark Malone..

I am very satisfied at Frederick dealership as far as just window shopping in the past and with purchases other the most recent dealer visit. Dealing with Keith Jerman and Mark Malone has always been exceptional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Newer truck with low miles

By R.Hitchens on 5/9/2017 at 1:56 AM. Helped by Keith Jerman and Coleman Wiley.

This is my third vehicle from Fredrick Ford. Keith and Coleman always treat me great! I recommend everyone to them. I got a 2014 GMC Sierra 4x4. Super excited! Good price and low miles! I'll be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely helpful and courteous

By grandma1 on 4/29/2017 at 1:30 AM. Helped by SaundraAndrew,James.

Everyone at Frederick Ford is very courteous and always willing to help if we have an issue we cannot resolve. Our salesman, Keith Jerman, made sure we were happy with the price. He also spent time showing us all the features and changes in the car. We were very impressed with Keith Jerman and want to give him our highest recommendation..

I would recommend this dealer.

Overall Rating

2.3  

4   Friendliness
2   Overall Experience
1   Price

15k Over MSRP...Are you kidding me?

By Neveragain on 4/28/2017 at 11:42 PM. Helped by Don't know.

Travelled over 100 miles to buy a vehicle listed on their website at a certain price only to discover they wanted 15K over MSRP. Why not list your real price? Yes, I have buyers remorse. The sales person also had an elementary understanding of the vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car buying experience ever.

By mammapix on 4/28/2017 at 12:44 PM. Helped by Jimmy.

I do not write anything that gets posted on line. I do not write anything that posted on line. I do not write anything that gets posted on line.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very satisfactory! 5-star! Professional courteous service #1

By Robert Gabriel on 4/24/2017 at 10:01 PM. Helped by Brooke, Steve, Chris. <-5-Star Crew! ;-).

18 day's ago an issue with my vehicle brought it back to the dealership yet once again. Having a mere 48k+/- mi.'s and 1 previous visit, (for same issue, ~Ck Engine light on), Brooke H., my service. rep. & Steve M. the service manager, took the bull by the horns and went well out of their way to make me happy. "Work preformed by: Chris" deserves a big high 5, clean as a whissle up under the hood! Nice work Chris! TY! IMHO; Outstanding service like this is what keep's me a loyal customer! ~Service is excellence, and excellence can not be ignored! Yours is most appreciated! TY! TY once again! Good Job! Bravo to you all! *5 min. standing ovation* Happy camper R.P.G. R/O # 6079235 4/24/17

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By Love my car on 4/1/2017 at 5:27 PM. Helped by Gino.

Gino was a pleasure to work with, I will always return to him and highly recommend any one I know to buy from him thanks for the great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience! (Go see Andrew)

By Joperry6609 on 3/29/2017 at 6:25 PM. Helped by Andrew.

Entire experience was wonderful. Found the truck we wanted at the cost that we needed it to be! I recommend Andrew for all your car and truck needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my Ford Explore!

By Tagewattie on 3/25/2017 at 1:55 PM. Helped by Keith Jerman.

This was my first experience at Hertrich's and they were friendly and awesome! Keith was amazing; he helped me find the right vehicle and price for myself and family. He was very patience, humble, and made the process go smoothly and fast. He also played with my kids, and he made sure I was comfortable with the choice of vehicle I was getting before I lefted the dealership.

I would recommend this dealer.