Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3  
Friendliness
4  
Overall Experience
3  
Price
3.5  
Quality of Work
3  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By David Michener on 2/28/2017 at 8:37 PM. Helped by Dave.

I bought my Rav4 there. I have had no issues. There were no problems during negotiations. Was very happy that i purchased my vehichle at a reasonable price and got a great trade-in. Service is wonderful as well.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Don't waste your time

By Ocsurfer on 1/8/2017 at 1:04 AM. Helped by Jeremy and Sam.

Do yourself a favor, go straight to Pohanka or Koons! All is well at Hertrich until you need something after the sale. They treat you as though you don't exist. This dealership needs a real lesson in customer service.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Can't give them zero stars??

By Toyotaguy on 2/19/2016 at 8:11 PM. Helped by Service Dept.

It's up to you but I wouldn't buy from them again.... I bought a car last year and have had nothing but issues with it.... Within a year of buying this car... I had to replace the: Horn Battery The windshield within a week The side molding was coming off... I had a leak going into my passenger side Car wouldn't stop stalling.... They couldn't duplicate while it was under warranty... Now I have a check engine light 4000 miles past warranty for the problem they couldn't duplicate... Buyer be warned!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people to deal with! Nehemiah was helpful & honest

By Griff1123 on 2/1/2016 at 2:03 AM. Helped by Nehemiah , sales / finance manager !.

I very seldom respond to these but the negative reviews made me so annoyed I felt I needed to respond. I have been buying new cars and trucks since 1966 on the New York Netro area. Let me say that is not a great fulfilling experience to those who gave this dealership 1 stator less. You all don't know just how BAD a car buying experience can be until you have been worked over by NY Metro dealers! Be thankful you live in a area of the country where manners and honesty are still valued. Griff1123

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

A True "Snake Pit"

By Pissed on 6/17/2015 at 12:35 AM. Helped by Tushar the GM Debbie Wilkins and one of the sales managers he was a real creep..

Terrible Dealership the personnel are a bunch of snakes. Run you around for nothing and try to use big pressure sales tactics. Buy elsewhere shop Maryland Much better pricing.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have been buying new cars for over 30 years and have...

By corvettekiddoverde on 4/9/2013 at 2:44 AM. Helped by Mark Laird.

I have been buying new cars for over 30 years and have never had a more pleasant buying experience than the last one I had from Hertrich Toyota. My salesman Mark Laird was the most professional sales person I have ever dealt with. He made the whole experience the best I have ever had!. Not only did he listen to my needs but went out of his way to accomadate me but never once pressured or seemed pushy. Let me tell you if you ever go to Hetrichs for a new or used car do yourself a favor and ask for Mark! The managers worked with me on the financing and I am completely happy with the purchase of my Camry...Good people are hard to find and you'll find them at Hertrich Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I leased a 2012 Toyota Rav4 from HertrichToyota in...

By jasonf on 2/20/2013 at 4:44 AM. Helped by Pat Papineau.

I leased a 2012 Toyota Rav4 from HertrichToyota in Milford. Worked with Ducky Sheetz and the sales manager Pat Papineau. They were great to work with. I told them what I wanted... I told them the price i wanted.... i showed up signed and was out of there in less the 1.5 hours. I don't know what else i can ask from a car dealer... fast friendly service and a great price. Don't need to look anywhere else to buy a toyota..... Thanks for the great work, I'll be back

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

I had the worst buying experience in my life. The...

By Debraloo on 4/28/2012 at 7:40 PM. Helped by Mike McCabe.

I had the worst buying experience in my life. The finance representative did not have an ounce of professionalism. He should not be affliliated with customers. The salesperson was nice, however either he was just telling me what he thought I wanted or flat out lied. I complained to the Better Business Bureau. The previous acct was to be paid off by Hertrich thru Toyota financial...for 3 1/2 weeks toyota called me with late notices. I would call Hertrich's and they would give me the run around. They were to hold one of the checks until I got paid...they put both checks thru at same time and would not pay the fees. I recently went to Pohanka and had THE BEST BUYING EXPERIENCE EVER!!! I strongly urge people stay away from HERTRICH'S in Milford. I had to learn the hard way...what an expensive lesson!!!I will never go there again!!!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Went to buy a Prius. Had to pay sticker price. ...

By ladydianade on 6/27/2008 at 8:44 AM. Helped by Sales Manager.

Went to buy a Prius. Had to pay sticker price. Ridiculous, I've never paid "sticker" for an automobile in my entire life. Were friendly enough until they found out I wanted to negotiate. Then out came all the typical rip-off car dealer tactics. High interest rate, lousy deal for trade-in car, additional fees tacked onto overall purchase. Follow up equally poor. They are con-artists strictly trying to sell a high-demand vechicle for the most money. You're better off getting some other type of car, the Prius is definitely not worth the money. It's over-priced for the features and the gas mileage is not nearly as good as they claim. You have to "train" yourself to drive it to get 40mpg, and never go up a hill or bridge, and God forbid if you have to actually accelerate or drive on a highway for any period of time. Waste of money, and awful dealership!!

I would not recommend this dealer.