Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.4  
Overall Experience
4  
Price
4  
Quality of Work
4  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Initial Experience!

By Mcvay737 on 10/16/2017 at 2:17 AM. Helped by Ali Asif.

After relocating to Austin, my 2016 VW Jetta needed the 30,000 mile service and Hewlett VW was the closest dealership to me. From booking the service appointment to checking out after the service was done, my initial experience was 100% positive. Friendly Service Advisor that kept me updated, clean and well stocked waiting room, and my car was returned to me spotless clean like it had never been touched. All of this in less than a hour. I can definitely recommend Hewlett VW for your service needs.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

TERRIBLE Customer Service

By Honda Fit Girl on 2/1/2017 at 12:30 AM.

I was prepared to buy a VW Golf, a car I have wanted for a very long time. I had to pretty much push the salesman to take me on a test drive, and when we returned, he made me pull up to the front door. He immediately jumped out and told me he would get me a brochure. I went inside and he gave me a brochure and a card. He told me some perks of the VW, but was hurrying me along, so I left. He had a friendly tone of voice, but it was completely obvious he was not wanting to spend any time than he had to and had no interest in helping me. I went back outside almost in tears, and I started doing my own walk around on the car, because I really wanted the car. I was so sad to leave the car there, but I felt very unwelcome. I wasn't sure what to do. I wanted to go back in and tell a different salesman I wanted the car, but at that point I felt so unwelcome and it would just be so awkward. I thought about going South and buying there, but I knew I was going to have to get service in Georgetown since that was so much closer. I couldn't step another foot in that dealership. I decided to go with a different hatchback, which I am enjoying, but I thought I was finally going to get my Golf. I am so disappointed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

A very pleasant process

By Silver18 on 8/3/2016 at 7:08 PM.

After contacting the dealership about looking to test-drive some different models, I had a great experience working with Jay Wilson. He was very informative on the various models and packages available and never badgered us or made us feel pressured (unlike other area dealers). We ended up test driving a number of different models and Jay was timely thereafter in helping us choose which financing plan was going to be a good fit for us. Once we finally decided on a model and package, Larry Chabert was very helpful in taking us through the necessary paperwork and provided a wealth of knowledge

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great experience!!

By Scottd0518 on 5/7/2016 at 8:12 PM.

Bought my first VW from Hewlett VW today and can't recommend them enough! I first contacted Debbie Benson and she helped me determine the dealer's pricing on a new car. I later worked with Pat McGarry as my salesman. My wife and I couldn't be happier with the service we received both via electronic communication and during our visit today. Very professional staff who streamlined the buying process and met all of our expectations. Make this your first dealer stop and I guarantee you will not be disappointed. I reached out to dealers from San Antonio, Austin, and Houston. This group was the absolute best of them all! Best car-buying experience my wife and I have ever received, hands down. We drove all the way from San Antonio to buy a car from them and would do it again without hesitation. A big thank you to everyone who helped us today!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and price too!

By murphdude on 3/1/2016 at 5:21 PM.

Jay Wilson was very friendly and did not pressure us to buy. He gave us an informative test drive. Told us a lot about the Jetta Sport and gave us an experience of the performance as well. We were sold on this model. The car was not on the lot but in transient. We came back finished some paper work with Larry Chabert. Larry was patient and kind answering all our questions about pricing and extended warranties. And thank you Debbie Benson for a warm welcome and having a car ready for us to test drive with our name on it - reserved for us! How nice is that!! Made us feel like VIP. The car came straight off the transport truck...talk about brand new.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Cordial and competent

By HRichards on 12/24/2015 at 7:58 PM.

I brought my Golf Mk7 TDI in to Hewlett VW for three reasons: 1. to validate the VW Goodwill cards. 2. to diagnose and rectify a noise which turned out to be caused by a faulty recirculation flap motor. 3. to determine whether the radio module is compatible with a VW backup camera and to get a quote for the cost of installing it. All three issues were taken care of cordially and expeditiously.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was a great experience dealing with all the employees.

By maxie109 on 12/5/2015 at 6:14 PM.

I bought a Volkswagen Tiguan and the service I received at Hewlett was outstanding. Everyone was so nice and courteous. I would recommend them to my family and friends.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Unhappy 3 time VW customer- so much for loyalty

By Not a fan on 11/24/2015 at 6:34 PM.

I have had a fantastic experience up to this point with VW. VERY frustrated at this point because they are using the diesel controversy to raise their prices. I was quoted with a price increase of more than $200/ month when my lease ended ON THE SAME CAR. To make matters worse, I was told I had negative equity on my current VW lease due to a few scratches and door dings. I was told the price would go down significantly if I got it fixed. I spent over $1000 getting those dings fixed (by Hewlett) only to return the car and be told I still have the same amount of negative equity. Even with repairs, being under 15k on my mileage, I was told that there was nothing more they could do for me because of "one man's terrible mistake". My car isn't even a diesel and I don't know how this effects my particular car. SERIOUSLY! I have leased 3 VW in a row and have never felt more scammed. Extremely disappointed and will be taking my business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By John 58 on 9/16/2015 at 12:59 PM.

The staff at Hewlett Volkswagen is truly amazing. I am new to Volkwagen having driven Fords for 35 years and had trouble figuring out which car was best for my needs. The staff bent over backwards and did not rest until they were sure I was happy. I have never seen a dealership go above and beyond like Hewlett did. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a 2016 Tiguan S

By Adam on 9/12/2015 at 8:25 PM. Helped by Jay Wilson and Bob Grimes.

We worked with both Jay Wilson and Bob Grimes for the sale of a 2016 Tiguan S. Both sales consultants were very informative and professional in representing Hewlett Volkswagen and providing us with the information we needed to make an informed decision in purchasing a 2016 Tiguan S. The specific vehicle that we wanted was not on the lot, but within 24 hours they had located one 125 miles away and had it transported to their lot. Jonathan Blank processed the loan application through VW Financing and he did outstanding job in securing a loan product that was very competitive with what we had been quoted from our local bank. They're nice guys at Hewlett Volkswagen and It was worth the ride up to Georgetown, Texas to have a very productive and pleasant car buying experience. Thanks, Adam Roman

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer for life

By AlexB on 8/31/2015 at 1:51 PM.

This is our second car with Hewlett VW-- my wife had a terrible accident in the first car, a Hyundai, just last week but was unhurt. The sales process both times has been hassle and haggle free. I've walked out feeling like I got a good deal both times, and the process was painless. Hewlett and it's staff were extremely accommodating and willing to work with me even after hours to make sure my wife would be able to get to work even after the accident. I've been so pleased with both the used and the new car buying process at Hewlett VW that I've preordered our third car from the dealership, a Golf R. You have a customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my red Jetta

By Amles on 8/27/2015 at 2:59 PM.

Bekka brought the right car to my attention, love at first sight.... She's very professional and took the time to explain all my questions. Gabriel explained in every detail which coverage would be the best one for me. Very pleased that when I left the Agency. Selma G.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not just one but two....

By Hoyt on 8/27/2015 at 2:02 PM.

I went into Hewlett VW in Georgetown because I knew I needed a new car as mine was failing me. I had he pleasure of getting Bekka Kotzur as my automediator. You know, the person that matches you with the right car. She was busy, so Bekka allowed me to take my mom for a ride. We both immediately knew Volkswagen was the way to go. Next, Bekka brought mom a different car, one that she pulled just for her and I had her drive that one. She was in total awe of how it handled. We've been Toyota people for decades and now we made the switch to German ingenuity and decided to get rid of both cars. So Bekka worked her magic and when we left Hewlett that afternoon, we didn't leave with one, but two VW's.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best VW buying experience in Austin.

By ge_off on 8/27/2015 at 4:36 AM. Helped by Jay Wilson.

I bought a 2016 GTI from Jay Wilson. Great car buying experience. Jay emailed me to let me know the car was available and had it available to drive promptly when I arrived. Jay was extremely knowledgeable about the great in car technology new for this year in the GTI. They were very fair with evaluating my trade in and gave me a very reasonable price on my GTI. Car was extremely clean upon delivery. A first for any new car I have ever purchased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By jtw on 8/13/2015 at 7:09 PM.

Bekka Kotzur spent time showing what was on the lot and the difference between the 2015 TDI Passat models. She gave me a test drive and when I expressed interest gave me one to take home for the night to show wife. Brought it back next day and bought one. She has been available for me then and now (1month later). I brought it back to add the tinting. I felt no pressure and price was in line with USAA figures. She is perfect sales person for everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy golf owner

By ATXOutlaw on 8/12/2015 at 5:35 PM. Helped by Jay Wilson.

On Monday of this week I expressed interest in a vehicle via Hewlett VW's website. I was contacted shortly there after by Debbie following up on my inquiry. She was very helpful with making sure the vehicle was still available by going as far as to take photos of it from their lot in this Texas heat(Did she have a flame retardant suite on?) and sending me as much info as she could about it. I was unable to make it over to the dealership until Wednesday evening, but in the days between I received phone calls and text messages from Debbie checking that I was fine and that I was still interested. When I arrived on Wednesday around 7pm I was met almost before I could exit my vehicle by Jay Wilson(I think he may be telepathic, watch out), who Debbie had said was going to be my salesperson. We exchanged handshakes and warm greetings as he lead me to my potentially new vehicle. We did the normal walk around, overview and test drive. I did not have many questions upon returning to the dealership so we started the numbers process with Jonathan Blank(sales manager). Jonathan and Jay both helped me through this painless process with great ease. After discussing "the numbers" and coming to an agreeable term it was time for Jonathan to put his powers to work and get me financed. I then met Larry Chabert the finance manager who took me(the last customer of the evening also 9pm)to his office and finalized all that Jay and Jonathan had set up. After about 10 or so minutes I became the owner of my vehicle. I could not be happier with Hewlett VW. This is the Second VW I have purchased from this location and I will buy from them again. Thank you to all who have helped me this week in finding my next VW family member. V W 4 LIFE

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Jssormsby on 7/26/2015 at 1:09 AM. Helped by Bekka kotzur.

Came in to buy a car and ended up buying two! Bekka was a great saleswoman and Larry was a great finance guy! Will not go anywhere else as long as these two are here!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Hewlett Experience

By CMAN on 5/18/2015 at 2:29 PM. Helped by Jay Wilson.

Purchased a 2013 certified pre-owned Tiguan with 100k extended warranty & protection package. Our salesman Jay Wilson was very attentive to our needs as to the type of vehicle to meet our needs & our finances. To have someone treat you with that kind of courtesy and respect made our Hewlett experience extremely gratifying. Jay saved us a ton of money over buying a new vehicle (which we came in thinking we were going to buy). We never felt hurried or pressured; Jay didn't come across a someone trying to make a quick sale but rather as a knowledgeable guide serving us. We are so pleased with our Tiguan and how Jay helped us to meet our specific needs. Likewise Gabriel when it came to the extended warranty & service packages was very friendly and thorough in his explanations. He made each easy to understand. I think the extended warranty & paint/interior protection package Hewlett offers are great added values. We absolutely will be repeat customers and will be recommending our friends to visit Jay Wilson at Hewlett VW!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service - above and beyond support

By dg-Austin on 5/19/2015 at 5:10 PM.

We own a 2011 Jetta Sportwagen bought from this dealership. In 2015, it started behaving oddly - lights were flickering and would come on/off with the car off. We returned it to the dealership. They found that a windshield installed in 2012 by an aftermarket company had leaked - they were able to document root cause of the leak, worked with us to get it inspected by the company that did the work, and provided us a written document on what was damaged by the leak. Lots of back and forth was required and Robin Branham was excellent at communicating status and helping us sort out the situation. The windshield was re-sealed. VW insisted on verifing that we'd have no further leaks before doing any electrical repairs and tested the car for further leaks. After, they repaired it and it's back running as good as new. Did I mention that they provided a loaner?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If you're looking for folks that care-

By Ed8643 on 5/16/2015 at 3:57 PM.

Best service I've ever received anywhere! Everyone was helpful and making sure I was being helped. They went beyond normal to help me with car and with getting stuff in and out of cars. My grandson loves your toy room-which really helps too. I have already told everyone I have seen that if I ever need another car-it will be from this dealership. Thank you guys for hiring people that appear to be sincere in helping customers beyond what is expected.

I would recommend this dealer.