Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience!

By Frances24 on 7/22/2019 at 5:36 PM.

So happy with the purchase of my 4Runner! Ben and Phil made the whole experience very easy and quick! I will recommend them to anyone looking for a car!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good experience

By Karla on 7/19/2019 at 10:24 PM.

Phil Cross, best salesman ever!! He’s honest, funny and cares about your needs. Ask for him, he is the best!!! I’m a happy customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10k miles service

By JOSEPHCOOK29 on 7/19/2019 at 3:42 PM. Helped by Mark Swanson.

I was a walk-in, but I was out faster than I was told to expect. Everything was completed as expected, and the experience was made easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took care of service and new tires without an appt.

By Carla on 7/15/2019 at 10:36 PM. Helped by Mark Swanson.

Took care of us on short notice with service and new tires, late in the day so we would not have to make another trip out of town.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WASTE of time....

By Disappointed Athenian on 7/18/2019 at 12:23 AM.

I have a Camry Hybrid- it quit working on the bypass going 70 mph... the hybrid system just shut down. This is the second time this has happened to my car. Had to have it towed- Monday night my husband spoke with someone who said they would have a service tech call right back.... didn’t happen. Tuesday mid morning my husband called said it was being looked at and he would be called back with info.... we called at 4:00 and were told that they couldn’t find anything it worked fine. Refused to accept that they fixed it before for the same problem, asked to keep one more day- fine. Wednesday my husband had to call them back and track someone down to find out the status.... same response- NOTHING.... a big safety issue but they didn’t seem to care. Were told by the cashier the service manager would call today.... NO CALL... we made sure they have the correct number before we left.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

30,000 mi service

By Mblack on 7/16/2019 at 1:10 PM.

Great service, although my wait time was 3 h. I would have liked to know that when I declined the ride home. Otherwise everything was good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great people to work with here

By Georgia family on 7/8/2019 at 10:39 PM. Helped by J.R. Wynn.

Family had the pleasure of working with July Z. And J.R.W to buy a new Toyota CHR. J.R was a great salesman, respectful and gave us time when we needed to think and discuss. He might be new to the dealership, but he definitely knows what he's doing. July worked hard to get all the paperwork processed and kept us updated, a true professional. Would recommend this Toyota dealership to anyone in the future, especially working with JR and July!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By jljon on 7/7/2019 at 5:04 PM.

Would definitely recommend Heyward Allen Toyota. Seen salesmen Phil Cross. He is great to work with. He is very straightforward and honest would highly recommended seeing him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great job

By Bwb on 7/6/2019 at 9:57 PM.

Attentive. Easy to deal with. Did best job possible to get us what we wanted. Was patient and worked with us efficiently. Knowledgeable and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience buying a truck

By Trucks 123 on 7/7/2019 at 2:57 PM.

Well let me tell you, at first I walked in to dealership I was met with friendly staff willing to help me..I like to give a stout shout out to Mr Cross for the outstanding performance being Knowledgeable about the Vehicle that I was thinking about getting. I might add No Pressure to buy from start to finish!!! Awesome experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By Jim in Lawrenceville on 7/7/2019 at 1:18 AM. Helped by Tory Porcelli.

First time in a car dealership in years, and what a pleasant surprise! Everyone at Heyward Allen Toyota in Athens, Ga treated us wonderfully. Very straightforward and fair, and very attentive to questions, with thorough and honest answers. Dealership car buying at its best. You won’t be sorry you chose Heyward Allen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a good experience

By Coryc1975 on 7/6/2019 at 8:29 PM.

I have dealt with Heyward Allen Toyota for several years now and I have never been disappointed. From sales to service this is the place to buy in Athens

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very fine!!

By None on 7/5/2019 at 6:07 PM.

Levi was friendly prompt and capable. Let me know when car was ready. I’ve dealt with him in the past and he is consistently on the mark.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Purchase Experience

By Michael C on 7/3/2019 at 2:29 AM.

We worked with Mr Larry Griffin to purchase a new vehicle. We could not have asked for better service. Larry is a great guy and was super great to work with. He was laid back and made the process easy and stress free. He explained everything in detail and made sure we understood exactly what was going on and where things stood throughout the process. He provided us with the most transparency and best experience I've ever had with purchasing a new vehicle. As a first time Toyota buyer, we were very impressed with Toyota and their services all around, and found Larry to be the best salesman we've ever worked with. Give Heyward Allen Toyota a try, I think you'll be impressed, and ask for Larry, he's kind, professional, knowledgeable, laid back, and absolutely great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Service

By HOCO Car Buyer on 6/28/2019 at 10:13 PM. Helped by David McDaniel.

We had a very good sales experience. David McDaniel made it very easy. I would definite recommend purchasing from them. They made the sales experience pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relatively painless service

By Jim on 6/27/2019 at 5:13 PM.

I arrived early because of commitments later. Service was friendly and very helpful. I got to my next appointment on time. It was a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

30,000 mile service 2017 Rav4

By peaches13 on 6/26/2019 at 9:48 PM.

Always honest service and sales. I have been buying Toyotas from Hayward Allen Toyota since 1985! Great experience every single time! Priced vehicle online and they matched and saved $3,000! Marshall

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was a pleasure doing business with Ben.

By Apalachee Research on 6/26/2019 at 2:18 PM.

Everything proceeded quickly and efficiently and there was clear communication throughout the process. Ben took time out of his obviously very schedule to promptly respond to emails and texts and made a potentially stressful decision much easier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tyler Montcrief sales rep was excellent!

By lbohlen on 6/16/2019 at 6:26 PM.

Because he found the exact car I wanted. Kept in touch as needed. Working with Tyler Discussing price and negotiating terms, was less painful than normal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly. Phil Cross is amazing

By Donna G on 6/23/2019 at 2:06 AM.

Buying a car can be long and boring but Athens Toyota made it quick and actually enjoyable. I recommend them. Salesman, Phil Cross was awesome.

I would recommend this dealer.