Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible experience

By JairT on 7/15/2018 at 2:54 AM.

These people will say and do anything to get you into one of their cars. I suggest financing on your own or have cash the finance manager is a crook and told me so many lies and switched the paper work into my co signers name when I told him not to and added unwanted extended warranty. I was a out of state buyer so they thought they could do what they wanted. O I forgot they continued to Run me and my co signers credits weeks after I told them I’m not going through with the deal. Long story short found a dealership closer with better service and honest people. Stay far away unless you like being taken advantage off. O yea when you complain everybody exacts like their brain dead and confused.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I LOVE MY CAR!!

By melissateagueduncan on 6/21/2018 at 2:51 PM.

I was looking for an SUV. After 11 years in a minivan, it was definitely time. I searched every lot within a 10 mile radius. Some salesmen tried to force me to get what they wanted to sell while other lots only had worn out vehicles or were way outside my price range. I pulled into Hickory used car superstore a little jaded. Gary saw us looking at a 2004 Honda Pilot. He answered all my questions. He was willing to show me any car I wanted to look at and never pressured me at all. I LOVED the Honda Pilot. It was the best price I had found. It was over $2,000 cheaper than any other equivalent vehicle within 50 miles! Trust me we checked and drove all the way to Charlotte just to be sure! Gary was so patient. I still wasn't quite sure, so Ramiro let me take it for 24 hours! I fell in love. Ramiro got me a great rate. It's been over 3 months since I bought my car and I still love it. I love it still love it. If you're looking for a great car at a great price go see Gary. He's great! Thank you Hickory used car superstore!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Jessica.crowder on 6/2/2018 at 5:57 PM.

We had been in the market for a second family vehicle for over a year. Gary at Hickory used car superstore not only found us the perfect vehicle, but had us driving it off the lot in less than 48 hours! I really could not be more pleased with the overall experience we received from everyone involved in our purchase! Hickory used car superstore will be my first stop when we decide to purchase another vehicle in the future!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchased a 2017 Ford Fusion Hybrid

By Betsy Huffman on 4/2/2018 at 12:20 PM.

Gary was wonderful and very personable. He made the experience very easy and enjoyable. Both him and Ramiro were very knowledgeable and answered all of our questions. We would definitely recommend to our family and friends.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Purchased a Dodge Ram 2500

By Kristen Clarke on 3/21/2018 at 12:18 PM.

I made a few trips to the dealership to look at a truck I had found online. Brett greeted me upon my arrival and the entire time he was making me laugh and making sure all of my questions were answered. He called to check in on me, but wasn't annoying and overbearing. The actual buying process was relatively easy. I just had to fill out the paperwork. I'd definitely come back to see Brett if I purchase another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a Chrysler 300

By Patti I Saunders on 3/12/2018 at 12:19 AM.

Great service, very knowledgeable. I had a great car buying experience with the salesman, Gary. Would definitely recommend the Superstore when looking to buy a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a 2011 Jeep Patriot

By Jesspaige28 on 3/3/2018 at 6:06 PM.

Yesterday was one of my first times going to dealerships. Before I came to this one I was ready to give up. The other dealerships were pushy and aggressive. Brett made us laugh happy and made us feel like family. I will never purchase a car from anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Mike13 on 3/1/2018 at 1:27 AM.

I can't thank enough the team at Hickory used car Superstore. It was the best experience I ever had buying a car. A special thanks to Gary McGill. He is the best salesman I ever had I would recommend anyone who goes there to ask for him personally.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Wonderful!

By Danielle Hoyle on 1/13/2018 at 4:24 PM. Helped by Bruce Hedrick.

I would recommend this Dealership to Anyone. I was referred by a coworker to Brett Rouse, and was told that he would take excellent care of me & do what needed to be done so that I would get in a vehicle! After been turned down and let down by numerous dealerships ,i drove off in a car! APPROVED Very Blessed

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Awesome salesman

By Silverado26 on 1/6/2018 at 9:42 PM.

Brett Rouse assisted me throughout my trade in process. He was straight to the point and didn't give me any run around I would give him 5 stars the only reason I voted 4 stars is when I originally called the woman who set my appointment up scheduled my appointment at the wrong store and told me the truck I was looking to buy was at the store when it wasn't luckily Brett stepped up and immediately went to the other store and brought the truck to the store for me. All in all great overall experience and would definitely recommend Brett to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and hard working

By erich on 12/19/2017 at 3:04 AM.

Great person, easy to work with and will try his best to get you the car you need. Very professional and treat you right. The best dealer I ever meet.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

use truck

By brian blackburn on 12/14/2017 at 12:05 AM.

Mr.Brett Rouse Provide me with the best customer service that I had in years. He was honest and did not oversell me anything I did not want. I will tell anyone to look ask for Brett Rouse And I will look for him not if but when I come back to get a new truck Thank You Brian Blackburn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Glena Davis on 11/30/2017 at 3:54 PM.

Our sales representative was wonderful. Helped us to find exactly what we were looking for at a great price. Would definitely recommend him to everyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great place to buy a car

By Ptessier on 11/25/2017 at 4:00 PM.

Our salesman was great very open and honest didn’t try to sell us something we didn’t want did everything he said he would I would but another car thru him in a heartbeat

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Libba221 on 11/24/2017 at 12:54 PM.

Great customer service and no pressure sales were big pluses for me! Brett was great and really helped us find the right car for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience

By Tiaannette on 11/17/2017 at 1:55 PM. Helped by Bruce Hedrick.

I arrived at the dealership and was instantly greeted. That Friday I drove a handful of cars. Always wanted a Camaro and it was surprisingly, the last car I drove.. trying not to get my hopes up that I would be able to actually afford it. By the beginning of the next week I was in the Camaro! Bruce and Brett got me in that car and I left satisfied -finally having "that car you have to look back at" and still happy with payments.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Felt like Family

By Thomas Burgess on 11/11/2017 at 12:27 AM. Helped by The whole team was great.

When we went into the car lot with little money and our credit not good. Gary McGill told us him and his team will do the best. My wife was so nervous and praying. Gary would talk about things,laugh, cut up . as he delt with other costumers while we waited on approval Gary would step in and make my wife less nervous. We got more than expected. My wife is so happy with her new car . Made me even happier. The payments are great . So what would it hurt to check Hickory Used Car Superstore first before going anywhere else. Go and be treated like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best place to buy a car!!!

By Teresa Hollar on 11/8/2017 at 4:16 AM. Helped by Ramiro Garcia.

Gary McGill is the best!!! He made the process so easy and was so very helpful!!!! If you need a car, I would recommend Gary McGill and Ramiro Garcia at Hickory Used Car Superstore!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

The best car buying experience.

By Keri on 10/26/2017 at 3:49 PM.

This is the best place to buy a car. Brett is hands down the best! He made the process so easy and he was beyond helpful. I would highly recommend going to see Brett if you are looking for a new car. He answered all of my questions and explained anything I didn't understand. After purchasing my new Jeep, he is always one call/text away if I have any questions.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Great sales man, but it ends there.

By stangtattoo on 10/18/2017 at 12:44 AM.

So I went to HUCS because they advertised a Roush Mustang. I went and test drove the car and liked it. It did have a vibration that I was told would be fixed before I bought the car, it wasn't. I finally was able to get them to have Everett tire center to look into the issue. It ended up being a warped front rim and two tires "out of round" that wouldn't balance. They refused to fix the problem because they said I lied about my trade in. I am not sure what is so hard to understand the car was in the process of being restored?? No biggie, I bought tires myself to simply not have to deal with "the desk". Fast forward to today, the car has no transmission because it quit working two days after I made my first payment. It started acting up two days after I bought the car by flashing the od off light and a check engine light. It wouldn't pull past a lower rpm and had harsh or no shifts. It has been sitting in my driveway for a week now and was supposed to be picked of for a "diagnostic" check on Friday, then Monday, and now tomorrow. I was told the car had a thorough inspection with all fluids checked and changed with tire check an d rotation, the transmission fluid is black and smells like someone had a campfire in it and the tires were bad so I am suspect that any inspection was performed? One bright point is that Gary McGill was an awesome guy, and remains so. The low customer service score does not include Gary or Ramiro, just wanted to add that. I would recommend him, but at this point I won't recommend HUCS until they work to resolve this issue and do so promptly because I have to have this car.

I would not recommend this dealer.