Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4.1  
Overall Experience
3.8  
Price
4.1  
Quality of Work
3.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and Switch

By ScottA on 7/21/2019 at 3:58 AM. Helped by Derek Roof and others.

On Friday 7/12/2019, I stopped by this dealership because I liked the online price for the 2019 Santa Fe XL with stock #H2521. On the dealer's website, it showed MSRP of $36,090 minus $3,965 Hiley discount minus $3,000 factory offer that everyone gets at any Hyundai dealership for this vehicle. Final Hiley Hyundai online price showed $29,125. That was the best price I had seen all day after visiting 5 other Hyundai dealerships in the DFW area. When I walked in and wanted to make the purchase for the advertised price, the salesman got with his manager and came back with something totally different than what was mentioned online. They said their sales price was several thousand more than the online price. When I questioned why the online price was different, they claimed they made some additions to the car. I then asked why the online price wasn't updated to reflect the additions they made and no excuse was given. I immediately stood up, left, and never went back. I went to a competitor of theirs in Irving, TX later that evening to buy the exact same model they had at nearly the exact fake price Hiley Hyundai displayed. As of 7/20/2019, the Hiley Hyundai online price continues to show the incorrect $29,125 and not include the "add-ons" they made. Very shady characters at Hiley Hyundai of Burleson. Stay away from Hiley Hyundai in Burleson. They missed out on my business for life.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful dealer

By jmpickrell on 5/14/2019 at 11:46 PM. Helped by Heavy Set Sales Manager.

This place is awful and a total joke. They took my father-in-law's trade-in (he's 70+ and SUPER TRUSTING of other people) and sold him a car that had been hit and was clearly smoked in. He took the car back within three days and pointed these things out to them and they told him to essentially shove it, he can't have his other car back without giving them thousands of dollars and that they didn't care what he said, or ANYTHING about online reviews. This place is awful. My wife and I walked out of there after they tried to sell us a 24k dollar vehicle at 72 months with a payment of roughly $560 a month. We have excellent credit. This comes out to over 40k on the cost of the vehicle. They are totally dishonest and clearly try to scam people. We listened to them telling another set of people that the most they could get for their trade was $400 when the vehicle was easily worth a couple thousand bucks. I can't recommend enough for people to avoid this place like the plague!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By JoJo62 on 12/17/2018 at 9:35 PM. Helped by Mike New Car Manager, Seth Finance Manager, Lisa Conway Salesperson..

This was a excellence experience for me. My initial visit was to get my vehicle serviced but ended up purchasing a new Santa Fe. Lisa Conway, was still new but went out of her way to make sure I was satisfied with her service, because I wasn't feeling my best when I was there. I would recommend Hiley Hyundai, to anyone looking for a new or used Hyundai's. Mike, New Car Manager, Seth Finance Manager & Lisa Conway, were able to pull together and work out a deal for me. Thanks for everything.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

BAIT and SWITCH! Buyer Beware!

By AverageJoeConsumer on 11/16/2018 at 4:54 PM. Helped by RANDY LEYVA.

I would NEVER set foot in the establishment again due to the BAIT and SWITCH tactics and complete lack of integrity displayed. I was first issued an online price quote on the vehicle that I was after. I drove the extra distance after work to view the vehicle and get everything set up. Once I arrived, I was informed that I had to use Hyundai Motor Financing in order to get the agreed upon price and the loan type was a balloon payment as well. I was not thrilled about this because I had already let him know I had financing approved at my credit union but I agreed that I would use their financing and went forward with the transaction. I agreed to return to the dealership in a few days to purchase the vehicle and once again drove out after work to complete the transaction. More BAIT and SWITCH from there. I was sitting in Randy Leyva's office, which overlooked the showroom floor that the car was sitting on. He sent the car back to have it prepped for the sale. After a while, Randy returned to his office with bad news. The car we agreed to just had a price hike of over 2K dollars. His reasoning was that it had a leather package installed and he wasn't aware of it. We went over the car with a fine tooth comb, I took pictures and we actually discussed how nice the leather seats were. It said in big bold letters LEATHER PACKAGE on the windshield and he must have walked past this car every day he worked since it was feet from his door. For him to claim he overlooked it was simply unbelievable. He said he could get me another similar car without the leather which I rejected without hesitation. He knew he wasn't able to sell me the car for that price and yet he continued to waste my time bringing me into the dealership. Other reviews describe bait and switch tactics used at this dealership and I can you tell you first hand this is how they conducted our business. I was told I would receive two 50.00 gas cards for my troubles and almost three months later I have received nothing. I would steer clear of this place. Other dealerships should realize tactics like these are what give car dealers a bad name. Shamefully dishonest and a complete waste of my time! I explained in follow up emails that there were plenty of similar negative reviews online and he said he didn't really care due to the fact he deals with so many people. bad experiences are bound to happen. I recommend that you find another dealership that will treat you with respect and honesty....Buyer Beware!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Outofsight on 10/26/2018 at 9:55 PM. Helped by Nick quirino.

Nick quirino Awesome easy going helped out a lot. Respectful. If I’m in need of another car I will return to get it Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and I felt comfortable. Communication was A+

By Linny on 2/21/2018 at 8:55 PM. Helped by Cody Kirkman, Onye Madu.

An ad from CarMax popped up on my computer as I was looking for info on my CX9, It was a CX9 that had low mileage and only 5 years old. It was late at night and I asked the dealership if the car was still available. Immediately, I received at least 4 responses. The salesmen were in communication all the time,. Any question was answered immediately. Cody was very friendly and put me at ease. I am buying the car today,

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Hyundai

By surrub1 on 12/23/2017 at 5:29 PM. Helped by Onye.

All staff were friendly and professional. We were met by several plus the sales manager as well. All were outstanding. Couldn't have asked for a better experience.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst vehicle purcashing experience ever!

By tcutom on 12/7/2017 at 5:24 PM. Helped by Tyler was great.

Other than the salesman, this has been the worst purchase experience ever. Will never reccomends this dealership. The finance department and payoff department need work.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Awesome!

By hanicksarah on 12/3/2017 at 5:17 PM.

Friendly staff and very helpful. Busy on the day i went, so no one greeted us right away. Finance department was super helpful and quick. Highly recommend a car from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Prices- No Pressure

By sheevelee on 12/2/2017 at 5:24 PM. Helped by James Bradley.

My car buying experience was a first and it went very well. I appreciate how quickly the process was in buying the car I selected. The Elantra SEL is a great car and was very well priced. I highly recommend everyone visiting this location for their vehicle needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great job!

By mngaines12 on 11/30/2017 at 5:26 PM. Helped by Charles Register.

Charles Register was great and made our car buying experience enjoyable. Randy in finance walked us through everything. Overall, it was a great experience and we will recommend Hiley Hyundai and Charles to anyone we know buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By chester.mcgee on 11/2/2017 at 4:39 PM.

Everything was perfect. Keep up the great work. I would recommend Hiley Hyundai to everyone I know. You can feel the difference when you go to Hiley Hyundai they care about their customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership to purchase a car.

By TLShields on 11/2/2017 at 4:36 PM. Helped by ONYE was very professional. If I need another Hyundai will definitely ask for Onye.

Dealership was very professional. They answered all my questions and concerns about the Sante Fe we purchased. The finance department worked diligently to make sure it was done in a timely manner. Sales team was awesome!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
2   Overall Experience
5   Price
5   Quality of Work

Brian is Great! ... Randy sucks

By pitts1ef on 11/2/2017 at 4:22 PM. Helped by Brian and Randy.

The dealership as a whole was fine. Brian was excellent. He was attentive, knowledgeable, patients, and understanding of my specific needs. He took the time to explain features of the car I looked at and helped answer questions I had. He was friendly and professional. Randy, who works in a separate department creating nothing short of a headache with me. He seems unknowledgeable about many aspects of his job. He is unprofessional and offputting. He left such a bad taste in my mouth that I refuse to return to Hiley Hyundai

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Veloster Turbo

By alejandrobenites on 10/26/2017 at 4:19 PM. Helped by James.

Thank you James for helping me get a great deal on the Veloster Turbo I was looking for! You made the process pretty simple for us and we appreciate how straight forward and honest you were!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

New vehicle purchase

By ohstbuki on 10/21/2017 at 4:28 PM. Helped by Charles, Randy, Service Manager, Finance staff, female who was over internet sales.

Please see comments regarding tire issue in the previous response. All staff I encountered were professional and courteous. Charles, my sales rep was outstanding to work with, and was upfront with everything through the whole sales process.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Onye is a great sales rep!, but Buyer BEWARE!

By mctfarrell on 10/15/2017 at 4:18 PM. Helped by Onye, Cassidy, Alvin.

Before going into the details, I want to make clear that my experience with Onye, the sales rep, was very pleasant. He was very nice and professional, and answered all of the questions about the automobile that I had. I give him hands down 10 out of 10 as a sales rep. Everything in my experience outside of Onye was extremely unprofessional and had me almost walk away from the purchase at several points along the way. I went through USAA auto buying, which gave me a price for the specific vehicle that I was interested in. When I went to the dealership, the first thing I did was show them my paperwork (with the price), and from there the sale continued (no mention of anything that would raise the price.) I took a test drive of the vehicle, was pleased, and decided to purchase. From this point, the whole experience deteriorated. After keeping me waiting for periods of 15-20 minutes at a time, I was told that I was not military, so they'd have to add $500 to the price. Another 20 minutes goes by, and they tell me that price only is valid if financed through Hyundai Financing (I already had all of the pre-approval paperwork ready to go to finance through my bank). After straight-up asking if they could give me the car, at the price the the Auto Buying service quoted me, Onye told me "no." I shook his hand, and walked out of the dealership. I was very angry at their dishonest, bait-and-switch, business practices at this point. Either sell me the car for the price agreed upon through the car-buying service, or don't have your internet manager publish that price to get me into the door. Even if you can't sell me the vehicle for the Internet price, tell me this when I come in and show you the paperwork (before I test drive the car), that the price is inaccurate. A couple of days later, I received a follow up email from an Internet rep named Cassidy, and I explained my frustrating visit to her. She apologized, and told me that the manager would agree to sell me the car for the original price that my auto buying service quoted me. When I asked her for the total price, including TT&L, dealer adds, and financing through MY bank, I was given a price of about $25,600. I immediately noticed that in her price breakdown, she said that tax was $1925, a figure that represents a tax rate of 8.25%. I immediately called her on the phone, and after pointing out that the tax rate is only 6.25%, she told me that she might have made a mistake, but that the manager is STILL firm on the bottom line price, but would only agree to any further negotiating if I came in to the dealership in person - and that evening only. So, reluctantly, I went back to the dealership. The manager never came out to speak with me. I sat back down with Onye, who essentially insisted that I finance through Hyundai Motors, and that the rate would be 3.39% for a 72 month term (I SPECIFICALLY asked him "for 72 months?" to clarify, and he told me YES). Since my bank was offering me 3.29%, and he was agreeing to knock off $250 more of the price, I begrudgingly agreed. With my wife and 6 year old son waiting over 2 hours, I finally sat down with Alvin to ink out the deal. I see in the paperwork 2 things that make my blood boil. FIRST, the sales tax is $1,500 - NOT $1925. When I called him on it, he basically just said this is the price, take it or leave it. SECOND, the APR listed is 3.79%, not 3.39% that I was told by Onye. When I called him on that, he told me that the 3.39% was for 60 months, and was rudely insinuating that he could go ahead and change my term to 60 months (after I have clearly established that I am seeking a 72 month term). At this point, I'm exhausted, my family is exhausted. We are hungry, and I just want to buy the xxxx car. I sign the paperwork, and the car is delivered the next day. As if my experience in the car buying process wasn't bad enough, a couple days later I get a call back from Alvin saying that I need to come in again and resign the paperwork (this, AFTER I have been driving it now for a day or two), and that my rate was going to actually be 3.99%. When I told him "NO," that if they're going to do that to me I'm just going to finance through my own bank, he told me that he would be adding $750 to the price of the car for doing so. Over another $2/mo, I decided to just let another thing go (again, I already had been driving the car - I couldn't return it at this point?!?), and begrudgingly went back in to sign the final paperwork. All in all, in the almost two weeks of driving it, I love the car. I had a great experience with Onye. But I will never be purchasing a vehicle again from such a dishonest dealership. And even though I, nor any of my family and friends will ever be purchasing a vehicle from Hiley Hyundai of Burleson again in our lives, I hope by sharing my experience I can save a few more potential clients the heartache of dealing with such dishonest, bait-and-switch car dealership personnel, and advising them to take their car-buying needs elsewhere.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

First car purchase

By samulhern4 on 10/12/2017 at 5:05 PM. Helped by Cassidy.

Tried to sell me on a lease after I said I didn’t want one. Other than that, very friendly. I do believe I could’ve gotten a better price.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Disappointed

By tkrider2002 on 10/6/2017 at 4:29 PM.

One tire was low when I did the test drive. They just filed up with air and sent me on the way. 4 days later it was down to 18 pounds. I was late to an appointment because I had to turn around and get air. 2 days later it was low again. I took to them to get a new tire since I did not want to have a new car with a patched tire. They wanted to only patch it. But they could fine nothing wrong with the tire and rather hinted that I was making it up. Finally they supposedly checked the rim and it was cracked. Supposedly put a new rim on from another car and sent me on the way. I hope when I have tire trouble again, I do not find a patch on that tire. I feel like I was overcharged for the car. They took advantage of a blond girl. I tried to refinance when I got home and the bank said the value of the car was $19,200 which Hyundai said it was $27000. They would only finance $25800 and my loan was for $28500. So I could not refinance to get a better interest rate. Very disappointing

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By fdonias0205 on 9/30/2017 at 4:28 PM. Helped by Charles Register.

Charles Register is the man to speak with. He knew the vehicle inside and out and answered every question to the fullest. I will definitely keep him in mind for my next purchase

I would recommend this dealer.