Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.2  
Friendliness
4.8  
Overall Experience
4.4  
Price
4.9  
Quality of Work
4  
Service
1.3  

Dealer Reviews

Show:  

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Hiley Mazda does not stand behind their product

By Mazda 6 unhappy on 10/3/2018 at 5:13 PM. Helped by Delvin Cooper.

Buyer beware, 2016 Mazda 6 Grand Touring models are confirmed to have an issue with the clear coat peeling from the wheels. Mine started peeling with only 15,000 miles leaving an otherwise very good looking car an embarrassment to drive. Not knowing this was an inherent problem for this model year, my only option was to drive the car as the wheels continued to get worse. Finally disgusted with the way they looked, I found some hope online as others had experienced the same problem and were able to receive replacement wheels through Mazda at no cost. My experience here at Hiley Mazda of Huntsville has not been a pleasant one in regards to trying to resolve this same issue. I have been getting the run around from the service advisor for over a month now claiming he is waiting on the district service manager to make a decision on the claim. I expected more from a $35,000 car. I didn't even make it 18 months before I was no longer proud to be driving my new Mazda. When a company charges this much for upgrades such as premium wheels and the "Grand Touring" package (bringing an otherwise $23,000 car to $35,000) you would expect them to stand behind their product. A very disappointed customer, Jamie Brown Muscle Shoals Al.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying was a pleasure

By CIMHsv on 5/14/2018 at 10:26 PM. Helped by Darryl Butterfield, Michael Ponter, Kolin Mittiga.

An automobile is, after a home, the biggest investment you'll make. It is an understatement to say that I was dreading buying a new car. I knew from my research what I wanted, and found my local dealership, Hiley Mazda. The sales and business teams at Hiley Mazda are personable, knowledgeable, and set me at ease right away. They made the process quick and easy, and turned a moment of anxiety into pure joy over my new car. Thanks to Darryl Butterfield, Michael Ponter, and Kolin Mittiga.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great car buying experience

By James09 on 3/5/2018 at 1:06 AM. Helped by Michael Powell.

I had a great experience buying my new CX-5. Michael Powell was very knowledgeable and helpful throughout the process. I really appreciate not have to deal with high pressure sales tactics.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence professional expedited service!

By Anthony G on 1/18/2018 at 5:49 PM.

I have made three purchases with Hiley Auto and have been very pleased with the speed of service and the excellent knowledge of Tairon, my salesman. I will continue to do business at this dealership due to the quality and professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer/buyer service !!!

By victoriaburks on 1/15/2018 at 11:58 PM. Helped by Brad Wilhite.

I would like to thank Brad Wilhite and all managers of Hiley Mazda of Huntsville for excellent customer service I have got while purchasing my new Mazda-CX-5 this last Saturday. They worked in very professional manner and showed honor and respect to me as a customer. They sold me car that was exact match of what I need and paper work was easy and very quick. I would highly recommend Brad as car sales man to other potential customers and I am looking forward to have all my Mazda's service done at Hiley Mazda of Huntsville. Thank you very much for all you done for me! Victoria Burks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Love my new CX-9

By Cx9BE on 10/20/2017 at 12:50 AM. Helped by Bill Smartt.

Thanks Hiley Mazda for a great experience trading in my current car and leasing a new CX-9. Thank you also to salesman Bill Smartt. You helped me find the perfect size SUV with the features I wanted. I love the heads up display and the navigation system is great. Have a feeling this won’t be my last CX-9.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price

Easy and efficient

By JacquiB on 9/29/2017 at 6:25 PM.

When I was recently looking for a car, I contacted many other mazda dealerships in a 250 mile radius of Nashville. Keith Robinett contacted me immediately via email and didn't pressure me at all. He was by far the easiest to work with of all the sales personnel with whom I was in contact. He answered every question quickly and efficiently. I would absolutely choose Keith again, and I would recommend him to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Mustang Owner

By tgc1988 on 9/29/2017 at 5:21 PM. Helped by Michael Powell, Greg Wallace.

Thanks to Michael Powell and Greg Wallace, I'm now the proud owner of a beautiful convertible Mustang. I never thought I would ever have a car this nice, but Michael and Greg helped make it happen. Michael was very professional, friendly, and relatable, and personally washed the car because the detail people had already went home for the day, and told me I could bring it back to have it properly detailed when I had the time. My wife also commented on how incredibly fast, easy, and smooth the entire process went. From the test drive to the paper-work, everything was quick, easy, and hassle free. I'm definitely going to recommend this place to any of my friends and family who may be looking for vehicles in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Bill Smartt is the best!

By 697800ndm on 9/21/2017 at 3:44 PM. Helped by Bill Smartt.

Bill Smartt is excited and ready to help the people of the Tennessee Valley find their next vehicle at Hiley Mazda of Huntsville! He will work hard to find the vehicle that best suits your budget and lifestyle!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Poor service

By Wanna Drive on 8/27/2017 at 6:21 AM. Helped by Delvin and Wesley. Also spoke with the service manager but unfortunately I didn't write down his name.

I brought my daughters mazda 6 in for repair on August 12,2017. Guess what? It's still being repaired as of August 26,2017. They repaired the rear brakes and rotors after we heard grinding noises. The air and radio worked alternately. So we paid $125.00 for a diagnostic test. Which revealed the battery had a bad cell. We paid $140.00 for a new battery.Total cost for repairs almost $1000.00. Drove the car for 2 days and the car wouldn't start. Took it back to the dealership and was told it needed a camshaft sensor. We had to wait a few more days for that part to come in because someone ordered a pcm not a camshaft sensor. We had that replaced. Cost about $100.00. Drove the car 1/2 mile from the dealership and the engine light came on. Also the car began to jerk. Turned around and took the car right back. We were then told the car needs a transmission control module. Cost $840.00. We have waited a little over 2 weeks to have the car repaired. When we asked twice on two separate repairs for a loaner car we were told they were all out. When it's all said and done we will have paid almost $2000.00. Still waiting. Car is supposed to be repaired on Monday August 28,2017. Praying for the best. We are broke and very disappointed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mazda Purchase

By jb1502 on 8/13/2017 at 1:06 PM.

Tairon is the reason I returned to Hiley to buy my next car. He is very knowledgeable and passionate about the cars he sells. He is willing to work with any budget and did not push a car I did not want.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
1   Quality of Work

Keith is great to work with, only reason we bought was Keith

By Cstarr on 7/8/2017 at 4:17 PM. Helped by Greg, finance Awesome.

Hiley owns the Mazda, VW and Audi dealerships. I met Keith while looking for a 2015 TDI Passat. He took my number OEM and month later called me saying he had a few for me to check out. No pressure, no rush. He was great to work with. While making our purchase we decided to finance through VW. We liked our financince person, Greg. He didn't provide a good faith in lending statement but did show us our interest rate and payment plan. We have excellent credit, got a rate below 3%. The only reason I would not give hiley 5 stars is the communication and service department. The Mazda service department will never see a vehicle from me again. We decided to sell our beloved Mazda 6 because it repeated problems with the service department quality, timeliness and communication. We had our Passat for 30 days now. Just had it in for a front end shake at the VW service department. Received it back the next day with a alignment sheep that still shows the car out of spec. ....we will try it again.... and see how this goes. Overall, a good dealership that need to invest in the service department

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome customer service with respect

By TC on 7/13/2017 at 12:40 AM.

Mr. Keith Robinette made my new car purchase so smooth from email contact to driving the vehicle out of the lot. It was such an awesome experience to be treated with respect and without pressure. He did a great job helping me to find the vehicle I want.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Miata purchase

By Miatalover on 7/7/2017 at 8:25 PM.

Keith Robinette made the purchase process easy. I'll buy from him and Hiley again should the need arise. da da da da da da

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car transaction I have ever been involved with!

By RobM on 7/7/2017 at 4:40 PM.

I live in Chattanooga and at the time I was looking to purchase a new car when did not have a functioning Mazda dealer. I had settled on the Mazda CX-5 as a replacement vehicle for my 2010 Jetta TDI Sportwagen that I sold back to VW because of emissions scandal. Anyway, I contacted (by phone) all the Mazda dealers with a 150 mile radius of Chattanooga and told them precisely what I wanted and the price I was willing to pay. Keith was the only dealer that worked with me without making me jump through hoops or make me hold while he talked with business manager. We made a deal right there and then, I put down a deposit over the phone and several days later he delivered to car to me in Kimball, TN which was half-way for both of us. I just could not believe how easy Keith made the process. When I bought the 2010 VW new the transaction took nearly six hours arduous hours. In the future I will always deal with Keith Robinett!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Experience

By garmcd on 6/4/2017 at 2:40 AM. Helped by Ileah Glenn.

Hiley Mazda made buying/leasing a pleasant experience. My sales person, Ileah Glenn, was a pleasure to work with; no pressure, worked with me to find the right sweet spot of a deal for me. Very knowledgeable of the vehicle--2017 Mazda CX-5. The finance guy was also no pressure; got through finance faster than I ever thought possible. I would highly recommend you take a look at a Hiley car before making a car buying decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy process

By tuscnative on 5/1/2017 at 6:05 PM.

I'm an engineer so I typically do a lot of research before I purchase a vehicle so I know what I'm looking for before I show up to a dealer. In this case, I knew what I wanted, was pre-approved, and had already selected the vehicle on the lot that I wanted to see. Through a phone call and email I arranged to have the car brought to my place of work for a test drive. Tairon had all the paperwork ready for me when he got here (he knew that I was pressed for time). After the drive he took the car back and completed the paperwork. Called me when it was all ready for me to sign and came back to get me at work. The whole process could not have been simpler! It was a great experience and I get a really good deal! Thanks "T" for the extra effort. I really appreciated it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Holly got me in my dream car!!!

By Slouth2000 on 3/31/2017 at 11:51 PM.

I went to the dealership, was greeted by Holly Jess, she took great care of me. I got my fourth miata! I love it so much, thanks Michael Ponter for helping also this was smooth fast and easy!! Thanks to the great service reps at Hiley (Shelby Washington) I will continue getting my service done at Hiley!!! Needless to say I am very impressed by the entire staff at Hiley it's great to go into a car dealership where everyone knows your name!

I would recommend this dealer.

Overall Rating

3.3  

1   Customer Service
4   Friendliness
3   Overall Experience
5   Price

Michael Pauley was Great! Hiley Mazda was NOT.

By satya on 3/13/2017 at 1:17 AM. Helped by Michael Pauley.

As my title suggests, Michael Pauley, the salesperson who sold me the car, is the best salesperson at Hiley Mazda. He was very informative and extremely helpful to me when I bought my car. But Hiley Mazda was terrible in terms of service to me. I had to trade in my vehicle and wanted to cancel the Service Contract and Gap Coverage I bought on my car. I had moved out of state and took me repeated phone calls just to get the cancellation initiated. Once I sent them all the required documents, it them 3 months to send me the check for Service Contract Cancellation and 5 months for sending the check for GAP coverage cancellation. I was especially displeased with the Greg Wallace in accounting who was never available for answering the call and cared little about returning my calls. Michael helped me out every single time and went out of his way to get me my money. Poor guy had to even listen to my calls where I was clearly frustrated with the treatment I was receiving from Hiley Mazda. I had to call the bank, RoadVantage (company that sold the GAP coverage) and all suggested that I should call the dealership since they had already received the check. The only problem was that they did not intend to send me the money. The 4 stars for Friendliness is for Michael. Sadly, the others brought down the rating a bit. Personal rating: Michael Pauley - 5 Stars Greg Wallace - 0 Stars Satyajeet

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent car buying experience

By Rocketsurgeon on 9/23/2016 at 2:10 AM. Helped by Holly Jess.

I had an excellent experience with my recent purchase of a CX-9 from Hiley Mazda. My sales associate, Holly Jess, was very helpful and made the process very smooth and efficient.

I would recommend this dealer.