Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Mo was super helpful and accommodating. He was very...

By Tanvi on 10/10/2019 at 2:27 AM.

Mo was super helpful and accommodating. He was very efficient and I have not had car troubles since I have gotten my car back. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fast service!

By StefSalis89 on 9/17/2019 at 4:27 PM. Helped by Shawn Perry.

Mo Quaddura was quick to my car and listening to my issues. Shawn Perry was quick to go over the issues with my car making sure all was great and taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If you have a question, Mo has the answer.

By Carl A on 9/12/2019 at 1:34 PM.

Always great service! This time all it took was a phone call to get to info I needed. I've visited many service departments over the years and this one is definitely at the top the list.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

excellent service, always like a family.

By Hesquer on 8/21/2019 at 4:39 AM. Helped by shuttle service guy excellent!.

quick, honest, profesional, friendly, fast, acquired, its just perfect! where can you get all this and not feel happy, VW people love what they do.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I always receive professional treatment at Hiley from Mo Q,

By Leoheath on 8/20/2019 at 11:14 AM.

Honest, professional service and always friendly. my car is running great after the 50k mile service. Thanks for being my trusted go-to service shop!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service wilt Mo Q

By K2012VW on 8/12/2019 at 11:47 PM.

Mo always provide excellent service, making us to feel like we are the most important customer. He goes above and beyond to make sure we are satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Effortless

By Steven at Echo Park on 7/23/2019 at 3:51 PM.

I never bug him with getting the cars done "quick" so I always experience great service and accurate informed followup conversations. In all the nearly hundred of cars he's gotten from us, we haven't had any problems. He's the best choice if your a business or retail customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Franklin on 7/18/2019 at 1:22 PM.

Mo, delivered exceptional customer service going above and beyond. Your dealership has my business always, that’s why I drive from Wylie to Arlington. Keep up the great job.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Replace front tire

By Glorious1948 on 6/27/2019 at 2:31 AM.

Mo is our go to employee when we take our Passat for service. He is extremely knowledgeable and keeps us informed of progress of repairs. Our car is returned cleaner then it went in. He is courteous and dependable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

satisfied customer

By rick01 on 6/26/2019 at 3:31 PM.

i'm very happy with Mo, Mo is very helpful and knowledgeable.He gets the job done. please keep up the excellent work. thank you for all the help Mo.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Consultant!

By Mrs. Santiago on 6/15/2019 at 4:43 PM.

It is always a pleasure to bring our cars to get service and have Mo Qaddura as our consultant. I highly recommend him to everyone that I know. Excellent people skills that makes you really feel like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient, Professional, and Very Helpful

By Sarah Hus on 6/14/2019 at 11:28 PM.

I brought in my car for service and they performed the work very efficiently and professionally. Mo Q. is the absolute best and highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We love Mo and he always takes great care of us

By steedy65 on 6/14/2019 at 8:01 PM.

That is the main reason we come to Hiley is to see Mr. Qaddura , He not only treats us like family but makes sure my vehicles are running and safe for my little guy. Thanks Mo , Have a Happy Fathers Day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Timely repair and Professional

By Black JSW on 6/14/2019 at 4:49 PM.

I recently brought me Jetta Sportwagen in for issue with sunroof (dirty rails). I was expecting a lengthy repair but learned the rails simply needed to be cleaned and lubricated properly. Mo was spot on with communications and had my car washed and ready to go as promised. Once again another very positive experience with service by Mo and his team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality and Timeley Service

By hafenl23 on 5/22/2019 at 10:00 PM. Helped by Cedric.

Moe was great in ensuring I had proper transportation after having dropped off my vehicle and ensured that the service was done in a timely and proper manner.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Customer Service

By bkdavis on 5/17/2019 at 1:28 AM.

I showed up a little early for my appointment, and Mo was able to get my car in and out in a timely fashion. He treated me with respect and he did a great job explaining what additional things needed to be done to my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reset Sensors, and re adapt control modules

By Gladys14 on 5/16/2019 at 9:34 PM.

Mo has great customer service skills, and always takes good care of his customers, explained really good what was wrong with the vehicle, and gave us the solution to the problem. Super quick turn around on the vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Clauds88 on 5/16/2019 at 12:30 AM.

I Love Mo! He always takes care of me like family. He always listens to your concerns and makes the experience a very pleasant one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty services

By Austin on 5/12/2019 at 6:05 AM.

Mo was very professional and thoughtful. He is the best adviser I’ve come across. Very informative and knowledgeable. I will definitely use this service center again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Vangie on 5/12/2019 at 3:38 AM.

Mo is always gives excellent service. Explains what has been serviced to the car. And follows thru with request like putting on the License plate . Which another dealer didn't do,.

I would recommend this dealer.