Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad business - very disappointed

By john on 1/11/2017 at 9:50 PM. Helped by dont remember.

I bought my car through this dealer and my car is still under warranty, so I brought my car in to them because it fails to start in the morning. I now regretted that I did. I came in the morning with three problems with the car. When I came to pick my car in the afternoon, for the problem that is still under warranty, they told me they don't have the parts and asked me to come back next time; for the problem that is not under warranty, they just did it and charged me without giving me a quote beforehand even though I specificially told them in the morning to give me a quote for any job that is not under warranty so I could decide to fix through them or not; and for the problem that is probably covered under warranty (engine problem), they said they could not find the problem and charged me for the labor they spent not discovering the issue. Wow! I should quit my job and join this industry! Hillcrest, do you still accept resumes?

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Definitely Reccomend dealing with Pedro

By matthew wood on 10/14/2015 at 2:01 PM.

We recently purchased a 2015 VW Jetta from Pedro. He really took the time to make sure we made the best decision possible and seemed to have a passion for his job. He spent time going over all the features of the car and made us really feel comfortable and excited with our purchase. I definitely recommend dealing with Pedro!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely Recommended

By David on 2/7/2015 at 12:50 AM. Helped by Jimmy Jiang.

I recently bought a Tiguan from VW. The agent Jiimmy Jiang did a great job. We actually already paid the deposit for honda CRV from portland st honda but Jimmy made me change my mind. We decided to deal with Jimmy and canceled the deal with honda. My girlfriend and I both feeling bad about cancelling the deal for honda but we know we have to deal with this agent because he is so awesome. Thanks Jimmy Thanks VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely Recommended

By FredaMu on 5/30/2014 at 8:04 PM. Helped by Val Kent and Mark Tinney.

I miserably walked out of the Halifax Toyota O'reagans store on a Tuesday evening at about 7.30pm feeling frustrated and just happened to stop across the street at Hillcrest VW. I chose a 2014 VW Tiguan, (which was my second choice of car btw... I must have been crazy to choose the RAV4 as my first choice lol!) negotiated my price and left an hour later. Credit checks were done asap and my car was ready by Wednesday evening. I drove my brand new 2014 VW Tiguan away on Thursday. I have been enjoying new VW Tiguan and in hindsight, it's a much better car than the Toyota Rav4. Hillcrest VW handled me way better than other dealerships I visit within the 3 weeks prior to my impromptu stop at their store and I'm looking forward to dealing with them in the future. Actually after being to many dealership with poor customer service, Halifax Toyota O'reagans store in particular, I had almost gotten used to the poor service and low expectations. I was just about to give up on buying a new car altogether. Luckily I ended up at Hillcrest VW and I do not regret it. I even got my new license plate as per my exact request :). Val Kent and Mark Tinney thumbs up to you :)

I would recommend this dealer.