Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEW CAR ONE YEAR LATER, LOVE IT!!!!!

By Skiff43 on 7/17/2019 at 1:48 PM. Helped by Nico is THE BEST.

Needed a new car quick, old car was totaled by an idiot. Talked to Nico and drove several cars and we found the perfect Ford Escape. Explained everything and how it works, connected our iPhone and he was so helpful with the many questions we had asked. Get a new car from Hiller Ford and talk to Nico!!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

You wont get reassurance here!

By ItsAlreadyBroken on 5/14/2019 at 5:36 PM. Helped by Russ.

I am looking for a reliable used car, and visited the dealership following a recommendation. Russ was the "salesman" that I was set up to talk to. He pulled the SUV around front that was seen online. He was told that several people informed me the price was higher than market and he was immediately soured. He didn't try to assure me WHY it was of value, but snarled that everyone has a different opinion. The detailed car was full of stains, the hard trunk liner was dirty (sand/gravel) and there were grease fingerprints on the inside of door. Exterior dents can be overlooked, however console compartment was also broken. Advised him that I was due for a good car and if I was spending that much money, I would like one without such obvious issues. Instead of telling me not to worry, he snapped "i never told you i wouldn't fix it". Again, dont be so defensive, HELP reassure me. SELL me on the car. Calm my worries. He then threw his hands up and said "Not even worth you trying to drive it then". After his rude and unnecessary responses, I handed him the keys, said "guess not" and was on my way. Perhaps recommend another car??? People that are buying a car, dont want to fix it right away. If there is concern, assure them that it will be handled. Be a salesperson and sell the car. Regardless how amazing the dealership itself is, or how great others are, he destroyed my chances of returning and me telling others anything but this story.

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

1/4 tank of gas??

By Jf on 3/31/2019 at 3:12 PM. Helped by Eric Schmidt.

Just bought a 2 year old car and left the dealership with 1/4 tank of gas as they don’t fill up the tank. I’d think by spending nearly $25k Hiller Ford could afford $30 to fill a gas tank.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By Gobucks71 on 3/10/2019 at 8:34 PM. Helped by Dave Ruka and Nikko. Not sure nikko's last name.

If you are looking to purchase a car from this dealership contact Dave Ruka. His customer service is outstanding. He spent several days helping solve the questions about the Ford Mustang that we purchased. I am sure there are other good salespeople there but ask for Dave Ruka. Nikko is the name of the other salesperson we worked with. He did a great job explaining the Mustang to our son.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Consistantcy

By Consistancy on 12/18/2018 at 6:08 PM. Helped by Brandon McAfee.

I have purchased a number of vehicles for myself and various members of my family from Hiller Ford over the past twenty(20) years. I have been returning because I trust that the dealership will be reasonable and fair pricewise. Further the employees I have worked with have been quite knowledgeable and professional.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
3   Quality of Work

Buyer beware

By Flip on 12/19/2018 at 4:31 PM. Helped by Jason.

Have their used vehicles checked out by a real mechanic the so called certified vehicles aren't. And when the problem with the vehicle they got rude about the situation took months to correct it. Worst experience with an dealership I've ever had.

I would not recommend this dealer.

Overall Rating

3.4  

4   Customer Service
5   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Disrespectful

By Mike Kies on 12/19/2018 at 12:42 AM. Helped by Was not told.

I am usually very pleased with the service. This time when I got in my truck after an oil change all I could smell was smoke from what I can only assume was the tech vaping in or around my truck. I had to drive home with the windows down and had to leave them down for several hours. As someone who is highly allergic to the chemicals, I would hate for someone to have an asthma attack while driving. I will not be bringing my vehicles there any more until I know this will be rectified.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent top to bottom!

By Aaron on 11/7/2018 at 9:58 PM. Helped by Aaron Turk.

Great service, professionalism and price! For a first time visit I was impressed with the quality and professionalism of the staff. The facility was quite clean and the service was efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST overall dealership

By Djf105 on 11/1/2018 at 10:26 PM. Helped by Dave / Service.

I have purchased my last 3 vehicles from Hiller Ford. My dealings with them go back to 2010 when I purchased a 2010 Ford Escape. Each time I was treated much better than I expected. There have been times where I have had to have warranty work done which was completed in a very timely fashion and the service department personnel are very nice and have always conducted themselves in a professional manner. The same can be said about the Quick Lane crew. I would highly recommend this dealership for new or used vehicles and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service

By Charlie12 on 10/30/2018 at 9:08 PM. Helped by Quick lane staff.

Quick and friendly oil change. During multi point check was advised that tire tread indicated new tires needed soon. Tires are original tires on vehicle that was purchased new 25,000 miles ago . I expressed my concern with staff that tires should last longer than this low mileage for tires that came on $48,000 vehicle. They shared my concern but advised they could do nothing but sell me a new set.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast friendly service

By Betsy on 8/28/2018 at 4:20 PM. Helped by Joel.

The dealership is very clean. The staff is always nice. I like the clean waiting area with coffee and water and snacks. The dealership remodel is nice.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Took 2013 explorer in to repair rust on tailgate.

By Randy1 on 8/27/2018 at 5:04 PM. Helped by Ned.

Not pleased that a 2013 Explorer with 60,000 miles had rust, but Hiller body shop did a good job and Satisfied with their work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hiller service

By Paul L on 8/9/2018 at 2:56 PM. Helped by Dave Bainer.

Done right at a fair price. Both Dave and Aaron explain clearly what needs to be done. As usual I was satisfied with my service experience at Hiller Ford.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service!

By Walleyes123 on 8/7/2018 at 8:10 PM. Helped by Aaron Turk.

Very accommodating to your needs! Gave me a early appointment as I requested an was able to get there shuttle ride home and back to the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford edge

By Eddie4581 on 7/22/2018 at 10:15 PM. Helped by Calib struck.

Our sales person Caleb was very helpful and it was a fast smooth transaction we would recommend going to Hiller Ford and our sales person was great would recommend him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy!!!

By JMize116 on 7/20/2018 at 4:54 PM. Helped by Dobby , Dennis ,and Jason.

I was in and out, with a new truck I have little time in the day to get things done. Everything worked out Great!! Thank You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Auto Repair

By Jay2271 on 7/19/2018 at 10:22 PM. Helped by Dave.

Hiller has the best repair department in SE Wisconsin. Dave runs a great group of people and explains everything to the customer. He has great common sense, and asks questions when he doesn’t understand a problem or what customer is trying to relay. Good job Hiller and Dave.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfaction

By NanaJudy on 7/18/2018 at 4:56 PM. Helped by Matt Falkowski.

My family has been a customer of Hiller Ford for 46 years. We have always been very satisfied and would not think of going anywhere else. Everyone there could not be nicer, from Jay Hiller on down.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly knowledgeable.

By Dave1213 on 7/16/2018 at 11:50 PM. Helped by Brandon mcafee.

3rd time purchasing vehicle from holler like product. Like dealership like service like Brandon salespersonwould recomend to others service center and dealership clean and peofessional

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change..

By pyerke21 on 7/3/2018 at 3:54 PM. Helped by service.

excellent service,told me it would take45 min. I was out in 24.friendly and helpful service.very clean waiting room.I will be back.

I would recommend this dealer.