Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service Advisor Eric Singleton

By Brincon on 7/3/2019 at 3:02 AM. Helped by Eric Singleton.

Eric Singleton took care of my cars starter problem on my recent visit. He was very professional and made me aware of the service needed. He kept me informed as to the repair required and replaced the starter. Later that day when I had my car back, I tried to start my car and it again gave me the same starting issues. Eric asked me to return to the dealership and they gave me a car to drive since they needed to order another starter and it was a holiday. They would have to wait for the part. They replaced the starter with another new one but while doing the repair they found there was another issue to be repaired. Eric stayed in touch with me through the service process. This is my 3rd Honda Accord and the first time I've needed any service but it is nice to know that when I did need service it was a pleasant experience. Great job Eric. B. Callahan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service and Car Purchase

By Honda Customer on 5/2/2019 at 1:37 PM.

This was my 5th Honda with Hilton Head Honda. I don't know how they continually improve their customer service, but they do. 100% satisfaction with the entire team at this dealership. Special thanks to Andy Place and Ryan Walline....thank you Hilton Head Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent no-nonsense advice and repair.

By Ontarian on 2/26/2019 at 10:55 PM.

Chris ( service advisor) and Greg (technician) provided practical honest advice and quick service when I had a brake problem. I highly recommend Hilton Head Honda. I have been to other dealer service shops that would have recommended expensive but unnecessary parts and repair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shawn Belz made our experience the best

By jman12 on 12/10/2018 at 3:42 AM.

We were in search of a 2018 Honda Accord EX-L 2.0T. We were nervous because this was the first time we would be buying a "New" car. Shawn Belz made the experience easy and painless. We could tell that he definitely cared. He made us feel comfortable and at ease. He got us the car that we wanted with no hassle and a great price that we could not turn down. Shawn Lessig got us an awesome deal with financing even though our credit was far from perfect. This is a great dealership with great people. I would recommend them 100%.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andy Place made buying a car painless

By Jnfrazier on 12/1/2018 at 4:42 PM.

Easiest car buying experience we have ever had! Was in and out with our new vehicle in no time. Thanks Andy and Hilton Head Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shawn Belz at Hilton Head Honda was fantastic!

By Honda1345 on 11/11/2018 at 3:09 PM.

Shawn Belz was amazing and took really good care of me. Was very pleasant and helped me the get vehicle I really wanted. Would 100% Recommend him to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I buy a car every 15 years!

By Kathy 2018 on 11/1/2018 at 6:21 PM.

My experience with dealerships is few and far between as I purchase a vehicle every 15 years. Autos have changed remarkably since 2003, so I had lots of questions and was looking for detailed safety information. Shawn Belz was very patient in answering my questions and offered options for test drives. I am very please with my new car and look forward to driving it for a long time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Hilton Head Honda a great place to do business!

By Pdees7206 on 10/13/2018 at 5:20 PM.

Thanks to Charles Kelly for making buying a vehicle a pleasant experience. Most of the deal was handled on the phone followed by a trip to the dealer to sign the papers. Charles made sure we were informed and satisfied customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Charles Kelley hit it out of the ball park!

By Holly on 9/21/2018 at 9:00 PM.

Car dealerships are not my favorite place to spend a morning but Charles Kelley made my day! He was a gentleman, a professional, knew everything I wanted to know about the car I was looking at, let me test drive it immediately and worked hard with management to get the price I could afford. I love my Honda CR-V and would recommend Hilton Head Honda because of Charles Kelley. He made my buying experience a joy. Thank you, Charles!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job done by salesman Erik Kaseta!

By shadon3840 on 9/10/2018 at 1:33 PM.

Everyone very helpful in selection of car and model, made sure car was equipped with all items I requested and they were fair regarding price and delivery.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Sales Consultant and location to buy a vehicle.

By Zeus on 9/2/2018 at 3:11 PM. Helped by Eric Singleton.

Purchased a 2019 Honda Ridgeline RT-E. Charles Kelley did an amazing job (and a lot of work) to make the whole process easy and fast. Even had to find a vehicle with the options that I needed. They were able to find the truck and have it ready for me in just a few days, after installing a roof rack with rails. They also did a great job of working with me to meet my price. Give them a try and ask for Charles Kelley. You will be glad you did!

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Disappointed in this Honda experience

By anonymous on 8/31/2018 at 5:43 PM. Helped by Business Mgr who did the final paperwork.

Please note that the survey required yes or no answer regarding recommending this dealership. Interpret the "no" as "neither yes nor no". First I want to compliment the people at the dealership. My salesman was very nice and a pleasure to work with. Most of the dealership employees are very pleasant and polite. Sadly, I've already had multiple visits to the Service dept; the staff there are pleasant and enjoyable to work with. Most people will agree that it's no fun to buy a car because of the bells and whistles and smoke and mirrors thrown into the mix. During the purchase process I experienced typical push to buy extras (packages of extras, warranties, financing, etc) from both salesman and from business manager who closes the sale. (Sales used a "protection package"* I didn't want as a bargaining chip.) Annoying. Dealership gave me a TERRIBLY UNFAIR price for my trade-in; reasons given did not justify the price. My HRV is a lemon. I am a loyal Honda customer, having driven 3 other Honda products before this one. Based on my experience in the 7 weeks since purchase, I could just as well be driving a Chevy. It came with a defective windshield, which I discovered the day I drove it home. Dealership was fair about it; I could have gotten a different car off the lot or they would replace the windshield and give me $150 credit in the service department. I chose to keep the car and dealer fixed it promptly. (Wonder if that credit will be there when the time comes to use it.) Car developed another problem within a week: On a random basis, all warning lights illuminate at once and Park brake light flashes when driving although brake is not engaged. Service dept had the car for two days; I was wary of the explanation I was given for the problem. One week later the problem occurred again. I question how good the trouble-shooting was; and if it was good I question the quality of my HRV. *Dealership is 30 minutes away from my house, making it very inconvenient to take in the car (and to take advantage of the "package" mentioned earlier).

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent friendly professional salesperson, Eric Kaseta!

By Ken on 8/25/2018 at 4:00 PM.

We had an excellent experience with Eric as our salesperson. He was an informed, intelligent and personable salesman that was totally low pressure...a pleasant contrast in this business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent salesperson

By gailandjim on 8/13/2018 at 1:16 AM.

Went to hilton head honda and wanted to purchase a honda CRV. Took a test drive, crunch the numbers and bought the vehicle. Salesperson was excellent. He told us all the features of the car. Had a 45 minute orientation on all the features of the car. Purchased car and a few hours later drove it home. Pleasant experience !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leaseing a 2018 CR-V

By jamesto on 8/4/2018 at 7:42 PM.

Can't say enough about the service and care I received from Sales & leasing Consultant Shawn Belz at HH Honda. I would definitely recommend Shawn Belz and HH Honda to anyone who is in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ken is a terrific salesman and gentleman

By DanD on 8/4/2018 at 12:30 PM. Helped by Ken McAfee.

Lat week my wife and I inquired about a late model Honda Accord at HH Honda. We were pleasantly greeted by Ken McAfee in a prompt and pleasant manner. Ken provided the information we needed to make a wise decision for purchase. Ken displays the finest elements of politeness, product knowledge and professionalism. Throughout the entire process of selection, negotiation, purchase and delivery, Ken was patient and kind, he truly cared about my wife being provided a quality vehicle. We were blessed to have Ken as a salesman, he exemplifies the highest moral tone and his concern for the customer is unparalleled. We are very pleased! We shall support the dealership in the future and hope Ken McAfee is there to greet us with his warm smile and wonderful assistance. May God bless all of you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Friendly atmosphere

By Katie98 on 7/9/2018 at 6:24 PM.

My first visit to Hilton Head Honda was to test drive the new Pilot. We were ready to get a bigger family car and I was deciding between several vehicles. Charles showed me all the features of the Pilot in the lot and as we took it for a test drive. It's an easy vehicle to fall in love with. I wanted to bring all four of my kids over to see how it worked with all of them, and Charles accommodated us all. We also took the Odyssey out for a test drive just to see if I liked it better. After more research on my own, I decided on the '18 Pilot, Touring trim level with AWD. Charles' ability to put up with my craziness is admirable and my kids loved him. We got a great deal and I am loving the new Pilot. The finance guy was friendly but too pushy with extra warranties and longer financing options that we didn't want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Honda CR-V

By wojosinhh on 7/6/2018 at 12:10 PM.

One of my most hated experiences, buying a new car. I had no intention of buying a new car. Wanted to look,so that when I needed a new car, I would know where to go. But, I feel in love with the CR-V and with Shawn’s gentle guidance, I ended up buying. Thank you Shawn, I love it. Peg Wojcikiewicz

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Went in for service went out with a new car!

By Gunnar on 7/2/2018 at 8:44 PM.

Initially went in to replace a tire which had some severe road damage. Since we were heading North in a couple of weeks I decided to get two tires and my 2016 Accord EXL serviced. While waiting I decided to look at the new Honda Accord and immediately got the bug. I still had a year on my lease so I wasn't sure if I could workout an acceptable deal. I met Charles Kelly and explained my situation to him. He worked with me explaining my options and and after a couple hours I was driving out with a brand new Honda Accord Sport. I just returned from my trip to PA & NJ and couldn't be more pleased. I put over 3000 miles on new Sport averaging more than 34 mpg. I've owned many Accords but the 2018 is the most impressive.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Bette than I expected.

By Ellie204 on 6/22/2018 at 8:07 PM.

I stopped into Hilton Head Honda for help and information on how to transfer my Pennsylvania leased Honda registration to South Carolina. My car had 11 months left on the lease but instead of transferring it Honda offered to buy it out and I ended up with a new 2018 Honda CRV instead. My salesman, Shawn, made it a pleasant and very easy experience.

I would recommend this dealer.