Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

All was excellent

By Richard on 11/9/2017 at 6:13 PM. Helped by Dan Hughes.

Dan Hughes was a knowledgeable professional employee who handled my problem. He followed up with me on installation of four new tires. Car was washed and was done well

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Superb service

By Swr on 11/7/2017 at 4:45 PM. Helped by Justin.

My experience with Lexus Of Hilton Head executed by Justin continues to be excellent. Justin is completely client centered, professional and keeps all the pieces moving smoothly and expertly. Superb service at every level.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent bought a new car

By Tennishhi on 11/7/2017 at 2:59 AM. Helped by Chip Booth.

Very efficient. Greeted when coming in, very friendly stmosphere! i love my two Lexus. Service department very knowledgeable and efficient. There are snacks available while waiting to get car serviced, there are also loaners.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!!

By Radpro25 on 11/2/2017 at 5:34 PM. Helped by Kristen Rismiller.

Outstanding service. An excellent staff. My car was delivered on time. The re-called was fixed, and the car was washed and serviced with a multi-point inspection.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Ana Maria Garcia on 11/1/2017 at 2:26 PM. Helped by Dan Hughes and DaQuann.

This dealership provides such an excellence in everything they do, from the beginning to the end. I've been going to Lexus Hilton Head for so many years to either buy or service because I can't trust any other dealership the way I trust them! They make me feel comfortable and part of their family!

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price

The three sales people were very accommodating and we got a

By MRA on 10/30/2017 at 5:58 PM. Helped by Christine Swanson.

We got a very nice car at a better price than we found at other Lexus dealerships. We were happy with our purchase and experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always great.

By Love my Lexus on 10/27/2017 at 4:04 PM. Helped by Jason.

Trust them impeccably. Keep my old lady running tip top after 145,000 miles. Justin in service friendly and knowledgeable. Excellent service. Will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

25,000 mile service

By MDC on 10/25/2017 at 2:26 AM. Helped by Justin - Service Dept --- 1 (855) 255-4719.

Responsive to scheduling needs. Thorough in providing service and explaining results. Quality of car service is excellent. Personal, friendly Customer relationship Broad range of service capability. Loaner vehicle availability

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent customer service

By Daylebsc on 10/20/2017 at 3:32 PM. Helped by Kristine.

As always excellent service, friendly staff and always willing to work with you regarding service dates and times. I would recommend Hilton Head Lexus to anyone inteeeated in purchasing a new vehicle.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
5   Friendliness
3   Overall Experience
2   Price
4   Quality of Work

Service

By Granny Drivet on 10/20/2017 at 8:54 PM. Helped by Kristen Rismiller.

Have taken my ES350 to dealer since purchase. Must single out Kristen Rismiller, Service Consultant. Excellent people skills, knows her job and has a great attitude!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and efficient service

By Arthan13000 on 10/14/2017 at 6:34 PM. Helped by Kristin Rismiller and Faniel.

I have used the Hilton Lexus service department since the dealership opened and have been pleased either service. Kristen hasalwYs been helpful while Daniel was quick to help out when she was not around

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and wonderful staff like Kristin!

By Southern Gal on 10/10/2017 at 8:37 PM. Helped by Kristin Rismiller and more.??.

The staff that sets up our appointments like Kristin Rismiller are wonderful to make,sure that what is needed is done right and that unecessary work isn't done!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Wolfpack1 on 10/8/2017 at 5:12 PM. Helped by Daniel and Charles.

Daniel was excellent timely honest and a pleasure to work with. I also met Charles in sales and he was excellent as well. I have been to Lexus dealers in Chicago Atalanta and Charlotte, these guys are on a different level.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Had a problem with my car

By Happy Customer on 10/4/2017 at 1:02 AM.

The customer service person solved my dilemma very quickly. While we waited, we were very comfortably seated in the waiting area. He even offered to have the car washed after our discussion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Squeezed me in to a full schedule

By John on 9/29/2017 at 7:11 PM. Helped by Kristen.

Traveling from out of town and needed a 100K service before we set out on the remaining 2.5K miles of our trip the following day. Dealer website said no appointments were available for 2 days. I did an online chat, presented my problem, and a service manager got right in touch with me and worked me in first thing the next morning. Service was completed in 2 hours and I was on my way. Super attention to the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We love Hilton Head Lexus!

By Grandchildten6 on 9/17/2017 at 5:43 PM. Helped by Chip Booth , Lee Songer, Scottie Herrin.

We've bought 4 cars from them and have always had a wonderful experience. Chip Booth has been our salesman and takes excellent care of us. I love my new Lexus Rx450h and will enjoy everything about it!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car

By Pandabear on 9/17/2017 at 5:02 PM. Helped by Paul.

Everything was done very professionally with no pressure. We knew what we were looking for so it was very easy. The salesman Paul was extremely helpful and answered all our questions. Even though this is our third Lexus 350 there were still things to learn and Paul guided us through.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time service 5000 miles

By Mom Phyllis on 9/15/2017 at 6:34 PM. Helped by Justin.

I was scheduled for my first 5000 mike checkup and everyone was friendly and courteous. They did a wonderful job in the amount of time they suggested and washed my car as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly service

By Boscoman on 9/14/2017 at 5:23 PM. Helped by Daniel.

Very professional and friendly staff. I would recommend the dealership. I will drive the extra miles to have my vehicle serviced here. The complimentary car wash was nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lexus11 on 9/7/2017 at 5:38 PM. Helped by Kristin in service dept.

Great service, always friendly. Explain all service procedures. The car is always ready on time. Never wait to be taken care of. Would recommend this dealership.

I would recommend this dealer.