Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

True Gentleman

By Shoodsch on 2/14/2018 at 1:16 PM. Helped by Jim and Robert.

We had another amazing experience at Audi of Hilton Head! This dealership knows how to treat their customers. I personally sold cars for 11 months and was taught the pushy sales approach (which I never adapted to). Jim, Robert and Sonny had a genuine interest in getting me the car I wanted at the price point I needed to be. These guys are knowledgeable, courteous and just downright gentlemen. Robert showed great knowledge telling us about the Q3 and Q5 and all their many differences and capabilities. Ultimately asking which one I loved the most, he and Sonny made the Q5 deal work for us. When leaving, I realized I left my purse in my boyfriend’s truck (he left before me). Luckily I had my ID and phone. When I was pulling off, Jim walked up to the car and opened his wallet to give me money for my 1.5 hour trip home. I didn’t accept but graciously thanked him for that thoughtful and kind gesture. I’m still amazed at his generosity, you don’t find that everywhere! I highly recommend these guys and this top notch dealership. Thank you all for making it another great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience-Jason Reed Salesperson

By L9ack on 1/31/2018 at 2:40 PM. Helped by Jason Reed.

I would highly recommend this dealership and especially our sales person Jason Reed who is particularly helpful and very professional in the purchase of a used vehicle. Jason is extremely responsive and accommodating and I love my new car and think I got a great deal. When compared with other dealerships in this state and outside I would say this was one of the top that I’ve ever dealt with—highly recommend!!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Take advantage of elderly customers

By AlohaBrew on 1/12/2018 at 12:46 AM.

My 78 year old mother leased a beetle in 2014. She was sold about 4k in warranties and service plans on a lease that she would drive only 3k miles a year. Care plans, extended warranties etc. The finance guy really took advantage of her. To show you how bogus these contracts were when she took her car in at 36 month service and 9300 miles they charged her $347 so why is this not covered by the $699 dollar prepaid service she bought? Since VW covers the first services explain to me what these warranties were for? I just recently found out about this and as usual with VW everyone passes the buck and nothing gets done about it. Sad I have spent close to 200k on vw audi products in the last 5 years won't happen again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Even During a Storm

By sutherlandclan on 9/5/2017 at 12:52 PM. Helped by Kyle Guither.

I met my husband at the dealership in the middle of a crazy storm. By the time I arrived the power had gone out and it was raining hard. The sales staff was very friendly and accommodating despite the strange circumstances. Kyle met me at the door with my husband and we laughed about the weather and the power being out then chatted about what we were looking for in a vehicle. Soon after, Khan came out and introduced himself and was very straightforward about the whole process. My husband used to sell for VW many years ago and we have been a VW family for a long time so we talked shop for a bit and then Kahn worked to get our numbers where we wanted them even with our slightly upside-down trade-in. I was impressed that they weren't impatient or annoyed by the power being out. Everyone just rolled with the punches. Kyle was able to get us the key to a Jetta for a test drive still while the power was out, which apparently wasn't an easy task (we certainly rely on electricity for everything, don't we?). Just as soon as we got back the power came back on and we were ready to make a deal. I guess you could say it was meant to be because I thought we would have to come back another day to finish the deal. It's been a few days now and I am loving my new Jetta! Our teenage boys love it, too. :) Thanks, Kyle & Kahn for making it a great experience despite the inconvenient circumstances and for your friendly and straightfoward service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and direct

By brobdngag on 8/30/2017 at 2:28 AM. Helped by Antonio McRae.

Mr. McRae, the sales rep was through, knowledgeable, and courteous throughout the process. While the car was not initially our choice, is explanations of benefits of the car was convincing and we are very comfortable with our decision.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Professional

By BCWatty on 8/26/2017 at 5:23 PM. Helped by Jason Reed.

Traveled from Charlotte to Hardeeville to buy a VW . . . and it was worth the drive. Very forthright salesman made a transparent buying experience enjoyable. Valued my time and respected my intelligence!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good value with speed of execution

By Mroth150 on 8/23/2017 at 12:18 PM. Helped by Chris with Audi.

Drove down from Charleston. The whole deal happened over the phone and they were more competitive. Stayed late to accommodate and everything went smoothly. Very satisfied.

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
3   Overall Experience
2   Quality of Work

Repair leak in roof again.

By Moira348 on 8/22/2017 at 2:25 PM. Helped by Peter,??.

Customer service is great but the problem with the leak took 3-4 visits and the back seat leather shrank which wasn't resolved. I feel they should compensate for shrinkage. They drowned the car to find the leak area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service!

By Pbinns1 on 8/11/2017 at 5:27 PM. Helped by Kyle Guither.

I received prompt, incredible attention when making an important decision about leasing a new car. He was extremely friendly and knowledgeable about my possible options.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Had the Audi I wanted

By i95xit95 on 8/2/2017 at 3:14 PM. Helped by Bought an Audi.

Michael let me demo the car which was very helpful. Sunny gave me a fair price, but I found a better one online. I called twice to see if the online price would be honored, but no one called me back. So I drove to the dealership and almost got the online price. Sunny indicated that the Audi rebate would be available, but found out from Nikki that it was not. So Sunny finally gave me the online price. Zach and Michael could not get carplay to work. Not sure what to do to get it working.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Freaking AWESOME!!😆

By Sianimu on 8/2/2017 at 1:12 PM.

The staff here was friendly, Helpful, knowledgeable, reasonable with prices and payments. They insured that I was fully comfortable with my purchase, walked through the set up process to make sure I fully understand and know how to operate my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kyle Guither

By AmyBro on 7/2/2017 at 12:42 PM. Helped by Kyle Guither.

Kyle was kind, courteous and very helpful. Exact car I wanted was ready for me when I arrived at the dealership. Love my new VW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris McCabe is a very good VW specialist and sold us on th

By Maryvw2 on 6/21/2017 at 2:36 PM. Helped by Chris McCabe.

Had a great experience. Very easy with Chris McCabe and Alex. Trying leasing for the first time. Chris was very encouraging and very informative on the car and the leading.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever

By Lowcountry Fan on 6/13/2017 at 12:31 PM. Helped by Kyle, Mashal.

Sales members were polite and knowledgeable about their cars and features of each. No pressure, very satisfied with the whole process and I love my new VW CC, great car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car!

By Jalire on 6/11/2017 at 12:12 PM. Helped by Sonny and Alex.

I gave Audi Hilton Head a five star rating because it's not to often you can go purchase a car and feel like family. All of the staff that we talked with are very well versed in all the features of the q7 which is the car we bought. A very pleasant place to purchase an Audi if you are in the market. Mr Khan has done a great job with his team. Thanks Jack Wilcox

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Professional and seamless buying experience!

By 4wheeldrift on 6/9/2017 at 11:22 PM. Helped by Kyle Guither.

Our sales representative was Kyle and he is a credit to Hilton Head Volkswagen. Kyle is well versed in the VW lineup. He was professional and courteous at all times. There was never any pressure and Kyle made every effort to ensure that all of our needs were addressed. We would not hesitate to purchase another vehicle (Golf R) from HH Volkswagen and highly recommend the dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

OUR BEST LEASING EXPERIENCE

By James Yoder on 6/6/2017 at 4:31 PM. Helped by Antonio McRae, Nicki.

We chose the cars we wanted to see. There was no push to upgrade or to buy extras. Antonio and Sunny knew the features of the A4 and treated us politely and with respect. Nicki did a great job leading us through the document signing. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A great experience with Audi...

By voicecontrol on 6/5/2017 at 5:55 PM. Helped by Jason Reed, Audi specialist.

This was, by far, the best experience we've had with a car salesman. Jason Reed was very professional and knowledgeable about the SUV Q7 that we drove. The test drive was the BEST drive we've ever experienced. We had no idea how fabulous the Audi really is...Jason made sure he covered all the bells and whistles. When it came to numbers, he worked with us on trying to meet our needs and we were able to complete the deal fairly quickly. Hopefully any future service needs will be dealt with in the same manner - professionally and expediently.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hilton Head VW made me very happy!

By dcherub on 6/3/2017 at 2:35 PM. Helped by Kyle Guither.

Salesman Kyle Guither was knowledgeable, courteous, extremely attentive, professional and helpful. Nickie in the Leasing Department was also wonderful! A special note of thanks to General Manager Mr. Kahn...a truly fine gentleman. All went above and beyond my expectations to assist me in obtaining the exact car that I wanted. I highly recommend Hilton Head VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Used car purchase

By Bouy1987 on 6/2/2017 at 9:17 PM. Helped by Alex Fajardo.

Alex Fajardo was our salesmen. Very professional, extremely knowledgeable of the product. No pressure during the buying process. We traveled from Florida at the recommendation of a friend. Great buying experience.

I would recommend this dealer.