Dealer 2-Year Rating

Overall Rating

2.4 / 5
Customer Service
2.3  
Friendliness
2.3  
Overall Experience
2.3  
Price
2.5  
Quality of Work
2.3  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Sales Department

By Scaccs on 12/1/2018 at 6:08 PM.

Corresponded with Kaitlyn for a week. Set up an appointment for a car in the color, model and features I wanted. She sent an offer sheet. Came into the dealership she said she was too busy to meet with us. Salesman told us there wasn't anything in stock that matched what we wanted. Worst bait and switch...we will never be back to buy a car from them. Wish I could give 0 stars. Never work with Kaitlyn Gardner.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor customer service

By davidg123 on 10/25/2018 at 7:19 AM.

I went in looking to get into an mx-5 Miata due to me selling my Honda S2000, I dealt with Son Huynh and by far the worst customer service I have ever received trying to purchase/lease a vehicle (which I do a lot of). He was friendly at first and seemed knowledgeable, but THE MOMENT I disagreed with his nearly $700/mo lease payment offer on the Miata he was visibly shaken and frustrated, and made zero attempt to work with me, rather argue and tell me to go elsewhere. I ended up purchasing a vehicle elsewhere

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By MazdaMS3Guy on 6/20/2018 at 3:54 PM.

This service center is great. I trust Mazda to take care of my car. And the service employees are fantastic. Patricia always goes above and beyond for her customers,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place with great price and great staff

By EmRamz on 9/5/2017 at 1:03 PM. Helped by Jonathan.

Jonathan had been very helpful from the very start of my conversation with him through email. He was prompt and professional. My wife and I purchased a Mazda 3 for our son. Jonathan listened intently to our issues and concerns and answered all our questions with bare facts without the trimmings of a high sales pitch one would usually expect from any car dealership. We never felt pressured to make a decision. But we did make a decisive move to buy after nailing a great deal. Jonathan even called us after a week of purchase to see how things are going. The staff are friendly. Thanks Jonathan!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Glass engine over priced repairs

By Candyland on 8/16/2017 at 5:11 PM.

I bought my first Mazda in June 2013 from John Hine, it's a Mazda 5. Or was, I guess it's the body of a Mazda 5 but 4 years and 66k miles later with regular service, the engine is destroyed. I'm 1000 miles out of warranty, but still has two years (technically, accept for the whichever comes first clause). I was quoted $10,000 dollars for a new engine and service. I don't know of anywhere that charges $10,000 for a new engine and service, (believe me I asked around) the average labor was between 700-1500, not including the cost of the engine (which they claim is $5000 comps I found used low mileage were about 1500). I submitted my service paperwork, but since my car wasn't serviced at the dealership that automatically counts against me, they submitted my records to the District Manager (who you can't talk to and they are "not at liberty" to disclose his or her information) and said they can "help me out" by knocking off some $ and I would owe $3,848. That's pretty much just the cost of the repairs at regular auto shop. So they pad the bill so it looks like your getting a significant discount, and because I had it serviced at another location it was deemed to be a "lack of service" and I should feel lucky and grateful that they even "worked" with me at all. We asked Eric for a breakdown of the quote and he said he cannot provide that till we either agree or decline service. Buyer Beware!! The cars are poor quality and the service is even worse. I will never buy another Mazda and I most certainly wouldn't recommend John Hine.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Terrible experience with Tabitha Service Agent

By midnite11 on 4/28/2017 at 5:47 PM.

We bought our 2009 Mazda from John Hine Temecula Mazda. We have been bringing it back regularly since then for our servicing. It has been an overall good experience…until yesterday (4/28/2017). 1. We had a very unusual white powder that has been dropping from somewhere under the dash to the gas pedal area for a few weeks and decided to bring it in for analysis. Car is running fine. No smell. No other issues. 2. We made a 7:00 am appointment. At 7:00 am we were still waiting for the gates to open. This was the first confusing item of the day. I had an appointment, but nobody was there. 3. Eventually doors opened and we were greeted by the service agent Tabitha. I all the years since we have been bringing in our car we have never worked with Tabitha. She could have been there but we always worked with someone else. 4. I explained the “white powder” issue and we went out to the car together to show her. 5. Her initial comment was “Ok, we charge a $125.00 service fee. Are you going to leave the car with me? 6. I found this to be a very interesting question. What does this mean exactly? If I don’t leave it, then it can’t be investigated. This was the second confusion of the day. However I of course said yes. I mean that’s why I’m here right? OK. Paper work done and the typical “I will call you as soon as I hear something”. 7. It’s 12:30 pm (5+ hours later) and no call. I happened to be out and in the John Hine Temecula area so I stopped by and went in to find out status as this amount of time lapse with no call has NEVER happened to me before. 8. Asked Tabitha for some kind of status. It’s been 5+ hours. Her response: “They are taking the car back now”. 9. I said: WHAT? I brought the car in at 7:00 am, per my appointment, and you are just now taking it back for investigation??? 10. She said yes. I said why? Here comes the third confusion of the day! She said “well you said you were going to leave the car with me today”…. 11. So I said “well yeah I brought it in to be looked at”. And then I said “then what was the purpose of me making a 7:00 am appointment? 12. Fourth confusion of the day. She said that appointment was to “see me”. 13. Her attitude and lack of communication effort was quite astonishing to me at this point 14. What I found out is apparently “leaving the car with me” basically means your car is now at the back of the line of any other existing cars that are waiting for investigating/analysis. 15. That in itself is not an issue with me. The issue was the fact that I made an appointment at 7:00 am and if they were NOT going to be able look at it in a relatively short period of time then that piece of information should have been communicated to me. That is how I, as a customer, would expect to be treated. 16. A couple of hours later I did get a call from Tabitha explaining that nothing could be found and also recommending a couple of other servicing all of which were expensive. I declined. We hung up. 17. About an hour after that I got another call from Tabitha indicating car is ready and she is finalizing the paperwork. 18. I left the house to go pick up the car. 19. Arrived, and paid the cashier. The car was out front. Opened the driver door and there we saw a panel laying on the floor along with white powder. My wife had already seen this and went back inside. 20. Next thing I know a Technician comes out and “Apologizes” and told us he had requested the powder to be vacuumed up and panel reinstalled but “they did not do it”. He took it back to fix these two issues. 21. I went back inside to visit Tabitha. 22. I said “you called me and told me the car was ready”. Her response: “Yeah, I know they didn’t put the panel back. They are doing it now”. I said “there is still a bunch of white powder on the floor beneath the Gas Pedal”. Here comes the Fifth confusion of the day. She said: “Well we don’t vacuum inside of cars”. Interesting as the technician had already told us he had requested this. 23. My final thought here: Never during the course of any of these confusions during the whole day did I ever hear Tabitha say: “I’m sorry”. Heard if from the technician, but not from her. 24. Needless to say, we will not be back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By Kristi Cox on 6/20/2016 at 5:48 PM. Helped by Dallas Ervin.

Dallas was extremely friendly, knowledgeable and helpful from the start, to the whole purchase experience. He heard what I was looking for in a vehicle and matched me with the perfect car and something that was in my budget. The entire dealership was friendly and answered all of the questions I had. Last, but not least, Mazda's are excellent cars, and I'm extremely happy with my choice to come in and purchase from this company of cars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience!

By Sandra951 on 5/31/2016 at 7:28 PM. Helped by Dallas Ervin.

Our salesman, Dallas was very informative and not pushy. He listened to what our needs were and helped us make the best decision for our family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent car, excellent salesman.

By Tom Pinch on 5/16/2016 at 9:59 PM.

Our salesman, Giovanni, couldn't have been more patient, enthusiastic, knowledgeable, accommodating, friendly, and informative. He MADE the difference. Even when I was completing all the paperwork on our new car, I saw him outside the window polishing my new car with a soft cloth as if it was his very own new car. That's sincere dedication and attention to detail.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very refreshing, no price games!

By SFerragu on 3/9/2016 at 3:51 PM. Helped by Son Huynh.

No hassle! The price negotiation was a single step and they come up with the best price out of 5 dealerships. No games with unwanted options, just offers. This is the way I wish car buying always worked.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing

By Steffigutz on 2/9/2016 at 4:01 AM.

They were very friendly and they really went out of their way to help me get the car I wanted. Definitely refined them to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By DaTurk on 12/31/2015 at 3:58 PM.

We went back to Hine Mazda because of our positive experience when we got my wife's car about a year ago. When a significant issue came up, the dealership personnel were honest, upfront and truly strived to correct the situation. It was very clear that customer satisfaction is this dealer's number one priority.

I would recommend this dealer.

Overall Rating

3.3  

3   Customer Service
3   Friendliness
3   Overall Experience
4   Quality of Work

Don't wait for service if you have to be somewhere.

By Kc12 on 11/30/2015 at 10:09 PM.

Was quoted an hour and a half for recall work. I was early for my appointment to check my car in, and two hours post appointment, I was still waiting for my car..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Treated with respect

By Dj on 10/22/2015 at 2:19 AM.

I referred precious family friends to Giovanni Loche for new car purchase . I was very pleased with how he treated them . With respect ! And truly helped them to get a fantastic mazda that fit them perfect .. I would not hesitate to do it again..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Customer Service!

By Tina Foltz on 10/13/2015 at 10:39 PM.

I liked that Giovanni was very informative and helpful. I also liked that I didn't feel pressured to buy, which made me want to come back willingly!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional and timely.

By TrudieWS on 9/20/2015 at 7:19 PM.

The service department is excellent when it comes to diagnosing and advising the appropriate service required to repair what is needed. In the past years I have never been pressured into doing any repair or replacement that was not absolutely mandatory in order to keep my vehicle in good maintenance and repair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Purchasing a car was a fun & stressless experience!

By Hine Mazda Fans on 9/12/2015 at 9:05 PM. Helped by Patrick Hunter, Jonathan Kastner,.

The staff was very courteous and thorough. Patrick Hunter took us through the initial paperwork and made it painless! Jonathan Kastner, Finance Manager, explained every detail of what we were signing. Patrick took lots of time to explain all the features on the car so we felt comfortable to drive away. Bill Brumbaugh came by a spoke with us and made us feel special. It was impressive to see how much all the staff loved working at the dealership and felt like they were part of a family that we joined. Jim & Electra

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John Hine Mazda Temecula treated us like family

By kevandangela on 8/22/2015 at 7:03 PM.

Giovanni and Josh made our car buying experience very pleasant. No pressure , just a strong determination to find the right car at the right price. The entire staff was extremely friendly, professional and supportive. We will definitely refer all our friends and family to John Hine Mazda Temecula.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best experience ever!

By hac1u9 on 9/1/2015 at 3:45 PM. Helped by Paris.

Great reps and great rate. I would recommend them in a heartbeat! Loved or rep named Paris. Loved the short transaction time too! You should go here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relaxed and inviting atmosphere

By EricL3 on 8/16/2015 at 3:23 PM. Helped by Dallas Ervin.

My wife and I were impressed by the staff and service from the sales floor all the way through finance. It was our second time purchasing a vehicle through this Temecula location. There were no gimmicks, and no pressures to buy; just great people working to put us in the car we were looking for. If you're in the market for a Mazda, this is the place.

I would recommend this dealer.