Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.2  
Price
4.4  
Quality of Work
4.2  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was amazing

By Smileygabby on 7/6/2018 at 10:32 PM. Helped by Joe amaral.

Was very helpful and kind and I'll be sure to refer to a lot of people thanks for the service and help to get me a good car

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Discrimination it felt like..

By Msnikki on 5/30/2018 at 10:36 PM. Helped by Chuck.

Asked to purchase a car cash, needed exact amount to get from a trust. They offered the car 24 test drive and revoked it. They wanted to know where the money was coming from.. Called my bank manager behind my back.. Also called my insurance to add the vehicle without my knowledge. Demanded to find to talk to someone and wanted a trace on my account to where and when the money was coming from. I've never in 40 yrs seen this type of behavior.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truck purchase

By Truck guy on 3/30/2018 at 3:00 AM. Helped by Jesse Shelton / Alexander Cadiz / Ashley Hill.

Excellent customer service from a very professional and experienced staff I highly recommend anyone seeking a new or used car to visit this dealership for a pleasant experience and potential purchase Other dealerships should benchmark customer service techniques from this dealership I have taught classes in customer service at the local technical college. This dealership represents best practices in dealing with customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By weedy123 on 3/14/2018 at 6:54 PM. Helped by Steven.

He was a great care sales man and cared. I appreciate him for his customer service. He was awesome in everything he done for me.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Customer Service

By Lifeisatrip on 12/27/2017 at 1:04 AM. Helped by Kayla.

I have been going to J.C. Lewis Quick Lane in Hinesville for about two years now. The customer service is great. The mechanics are very thorough when inspecting your vehicle and making repairs. Repair costs can be steep and if Quick Lane can not fix it, the regular service department is usually booked weeks to a month out. That is the downfall to services. Despite the prices, they have fixed my vehicle every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Fusion14 on 11/30/2017 at 11:45 PM. Helped by All staff were helpful!.

Everyone was very helpful. The ford dealership fixed a recall on my 2014 fusion and during my wait they lend me a 2017 mustang rental car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesomeness

By Panda on 11/14/2017 at 10:31 PM. Helped by N/A.

Great customer service and very helpful. Highly recommend! Super friendly...and yeah overall a great place to get any kind of service done. Also great price ranges.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair my ford explorer

By Ford on 10/24/2017 at 9:44 PM. Helped by Nicki hanlon.

Wonderful, fast service and excellent personnel. Did their best to return my car as quickly as they could. Nicki Hanlon was excellent in helping me.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Experience Ever!!!!

By Tierra12 on 10/19/2017 at 10:23 PM. Helped by Marty and Ash.

Reading the other reviews I can clearly see this is the Norm with keeping customers cars over long term and overnight with not so much as a call as to when repairs will be completed!!! I ended up having to rent a car from them just to go to work the next day, brought the rental back the same day rented ( still got charged the full car rental price) after feeling like I had to hound them to hurry with my car!!! Don’t waste your time with this dealership! I’ll take the drive to Savannah next time I need repair for sure!

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great service

By Yancey17 on 7/31/2017 at 3:16 AM. Helped by Steve maciver.

They did their best to satisfy my family needs and wants in a vehicle. They also work past closing to make sure my deal was the best for both parties.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Straightforward and honest

By Sam9999 on 7/10/2017 at 6:29 PM. Helped by Gregory.

They talked to me with little pressure and helped sort out a trade in price. They were honest and straightforward - would recommend. They're staff was friendly.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Oil Change/Tire Replacement and Passenger Mirror Repair

By PopCrane!1738 on 5/31/2017 at 3:40 PM. Helped by Maryah & Nicki.

In the years that I've been having my vehicle serviced at the Hinesville Ford the customer service and professionalism has been far better than any other time since Maryah has been running the office operations. The wait time not only when standing in line, but also concerning the actual vehicle service being completed has been much better under Maryah's supervision. Nicki has was very helpful with the scheduling and repairing my passenger mirror. Only two issues: #1-There was one minor issue with your parts department concerning one of the parts needed (chrome passenger mirror cover) not being ordered with the rest of the parts, but it was corrected a few days later. #2-Most service departs I've dealt with will call you when the part for your vehicle has arrived. On both instances I had to call them to find out that the parts for my mirror had arrived to their shop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great will be back. Joe was awesome

By Floridastate on 5/9/2017 at 11:15 PM. Helped by Joe.

Sweet love iit will be back. All the people are helpful. Wife like ans love the car. Like the car and the price. Great car. Nice

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Worst experience at a dealership for service ever!!!!!!!

By ford on 5/2/2017 at 10:36 PM. Helped by Service Representive.

Made an appointment to get my 2016 F150 repaired. Service rep Ash tells me the first available Friday is three weeks away, so I schedule the appt. three weeks in advance. The day before the appt. I receive an email and a phone call wanting me to confirm I was still bringing my F150 for repair, so I confirm the appt.. At 7:30AM, I report to dealership on time and do a walk-around on my truck with service rep to verify scratches. I give him my key and he states I'll give you a call when we check it out. At 5:00PM I decide to call the dealership to get the status of my F-150 and he tells me that they have NOT even looked at my truck and might be able to get to it Monday. I told him I drove 45 minutes from my home to the dealership one way for nothing, He apologized and said I'll tell my manager so we can take care of you. REALLY ?? Take care of me on a truck still under factory warranty. What can you possibly do to fix this? Lets see, it cost me a trip to the dealership in my F150 that still has not been repaired, a trip to the dealership and back home in my wife's car and an hour and a half of work missed for my wife to pick me up, and then another hour and a half round trip to pick my UNREPAIRED truck up. Your negligence has cost me THREE trips from 45 minutes away to your dealership that's 1.5 hours worth of gas for THREE different vehicles, and you didn't call me back Monday or Tuesday and NOBODY has contacted me yet!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

alternator replacement

By jesheridon on 4/27/2017 at 5:38 PM. Helped by Nicki H in Service and Kara W the cashier was super to deal with. Between the two of them everything was handle great and on time like they said. Nicki kept me updated the whole time the truck was in the shop..

Truck stop running and was tow in. The tech check out everything and it had to have a alternator. The tech also recommended so other service for the truck. ( rad flush, power steering flush and brake fluid flush. ) which I had do as well. Great dealer to deal with. Jon S.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Puckhog49 on 4/19/2017 at 12:48 PM. Helped by Unknown / service counter representative.

My only complaint (which for me was not a major issue) was I had to schedule an appointment that was 3 weeks away from when I scheduled it due to customer volume. I look at it this way though it's worth the wait for good service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Cargut on 4/10/2017 at 5:57 PM. Helped by Stephen MAC Iver.

Stephen maxi vet was a great help. Full of energy and honesty. Got us an incredible deal which we didn't think possible. Will buy from him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful team

By Eric Briggs on 3/26/2017 at 11:15 PM. Helped by Cody Strickland.

Cody Strickland is a wonderful salesman. Didn't try to sell us anything we couldn't afford or want. The whole team was wonderful. We will definitely be back and tell our friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By ryan taterbug houghlan on 3/16/2017 at 7:48 PM. Helped by j shelton.

great people the sale person was looking out for me. definitely was real with up front the moment i key to look for a truck told me come think about what u want. finally came down too getting used vehicle awesome guy this truck will be in my life for a long while

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

The Works

By Doliver on 2/7/2017 at 10:15 PM. Helped by Unknown.

Still having a hard time trusting this Ford dealership on their workmanship. Would have been nice to have been informed on what was taking so long for an oil change, tire rotation, and bulb replacement. Was there for 2 1/2 hours. Hopefully things will get better with the change of ownership.

I would not recommend this dealer.