Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We recommend Garry!

By Lynzi123 on 9/5/2019 at 6:03 PM. Helped by Garry.

Garry in the service department is awesome!! He has always gone the extra mile for us! we have been going there for our car services and oil changes for a little close to two years now. We always call Garry first! we have even been willing to keep the cars there and not go with the cheaper service because we just trust that he will do better work! He always lets us know what our options are, even if that means we don't stay at Hinshaws. Hes personable and always does everything he can to take of us! we wont ever go anywhere else as long as hes there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience - great car

By slugfestgolf on 8/29/2019 at 11:40 PM. Helped by The general manager, Tim and Thomas Vo..

Adonis did a great job going over the vehicle we wanted to purchase. He helped use with the electronic settings and paired our cell phones. He has a great attitude and personality.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

rude - unprofessional - unethical

By bmacwhi on 8/9/2019 at 4:43 AM. Helped by Dion Brown, Tim Lasso.

BUYER BEWARE! I experienced the most dishonest dealership experience at Hinshaw's Honda today in my 45+ years of buying and selling cars. The first red flag was my finding out that on a Certified Pre Owned Honda, which is inclusive of a 7 year 100,000 mile warranty backed by Honda of North America, that Hinshaw's charges an additional $480.00 for this warranty in addition to their advertised CPO selling price. This is not disclosed in their internet advertising and is a dishonest business practice not authorized by Honda of North America. I negotiated an acceptable deal with Dion Brown which was approved by General Sales Manager Tim Lasso - all terms were disclosed and on the table and presented in good faith and agreed to in writing. Before I could write the check, Tim Lasso reneged on his agreement and would not honor the deal, trying instead to raise his price after we had settled on an agreed deal. Tim Lasso was unprofessional, rude and arrogant. AVOID THIS DEALERSHIP! UNETHICAL BUSINESS PRACTICES! Honda's are readily available - go to another dealership. Avoid Hinshaw's Honda.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome car for an amazing deal!

By DB Honda Fan on 7/28/2019 at 5:25 PM. Helped by Adonis Romotap.

I went to Hinshaw's Honda to shop for a new car. I bought a Honda Civic 2019 Sport trim. The dealership is awesome and accommodate all of my request! I will definitely recommend this dealership. Look for the sales agent Adonis Romotap.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Hondaguy on 7/13/2019 at 11:14 PM. Helped by Roy, service advisor..

I initially brought my Accord in for the fuel pump programming recall and was informed, by Roy, that the 15k mile service was due. Roy showed me on paper what was needed and the price. Well, I wasn't prepared for this service. Roy neglected to pressure me into the big service and instead showed me what is best for today's visit! Roy said we can do the rest at a later day. So, I had my recall, an oil change and alignment performed while I wait. My car was done in a reasonable amount of time, considering I'm not the only getting my car worked today! Roy and the service department did a great job and will return!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GOT MY ACCORD!!

By Jaymond21 on 7/7/2019 at 1:20 AM. Helped by Kimberly Fiesta.

One of the easiest transaction I’ve ever done!! They didn’t have the car I wanted but they were able to get me the vehicle same day! Thank you Kimberly Fiesta for your great customer service! Anyone looking to buy a car!! Go to KIMBERLY!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deals

By Jamshid on 7/3/2019 at 6:38 PM. Helped by Kimberly Fiesta.

Hinshaw’s Honda is a great and reliable place to buy a car. There is really great deals for everyone who is willing to have a good car. The customer service is exceptional, and the stuff are very friendly. I would recommend everyone to visit this dealership to experience the the reliability of Vehicles and enjoy the very fair prices. A special appreciation from Kimberly Fiesta for great customer service and helping me to have such a great Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasent and Easy to Deal With

By Dub on 7/3/2019 at 9:24 PM. Helped by Kimberly Fiesta.

I had a great experience buying a Honda Insight from Kimberly Fiesta at Hinshaw's Honda. She was easy to get along with, knew all about the car and made the buying experience peasant. If you're looking to buy a car, I'd definitely recommend stopping buy and talking with Kimberly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

I💙myhonda

By honda!.!.! on 6/20/2019 at 12:46 AM. Helped by Kimberly Fiesta.

I would like too shout out to Kimberly Fiesta at Hinshaw’s Honda Auburn WA for her great customer service and being patient helping me deserve the car I truly wanted....It was a well loved first car buying experience I highly recommend Hinshaw’s Honda Auburn WA to help get you the Honda you love.... Thank You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change with Zack Lee

By Lisalmac59 on 6/17/2019 at 9:17 PM. Helped by Zack Lee.

Zack was very helpful with assisting me on what services they had including an oil change. Very friendly and can also speak Chinese, so as a fellow Chinese speaker, it was easy to speak with Zack on different services that I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By TRSwan on 6/14/2019 at 1:53 AM. Helped by Tim GM . Zachary Lee.

Shout out to Tim general manager and Zachary Lee for their outstanding customer service and I will never shop anywhere else to buy a car but Hinshaw's Honda. I made a mistake on my second lease contract and they were good enough to let me revise the deal and I couldn't be more happier and more thankful for them to do that for me I do appreciate it on behalf of my family and I . Tom Swanson CL. United States Navy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasent car buying exprrience

By A Castle Rock Kid on 6/11/2019 at 2:55 AM. Helped by Zach, Jim, Erica.

We recently purchased a vehicle from Hinshaw’s Honda in Auburn WA. Would like to pass on our extreme appreciation to the entire team of Jim, Erica, and Zach Lee. The three combined to provide an end to end pleasurable car buying experience The lead salesperson was Zach Lee. Zach was knowledge, attentive, courteous, and professional throughout the entire process. He combines a pleasant demeanor with a love for the job to deliver a highly satisfying customer experience. Zach is a consummate sales professional. Highly recommend a trip to Hinshaw's Honda in Auburn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jodall on 6/8/2019 at 12:14 AM. Helped by Zachary Lee.

I hate buying cars. But my experience at Hinshaw Honda in Auburn was amazing. Loved my salesman Zachary Lee! He made the whole process very pleasant and I feel I paid a fair price for my minivan and that he gave me a fair price on my trade in. I would recommend him to friends. The last time I bought a car it left a bad taste in my mouth and that feeling followed me with the car. This time I felt great about my experience and am super happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a car

By Campos,203 on 6/6/2019 at 3:44 PM. Helped by Ed Molina.

Ed Molina was very helpful when we told him we were looking for an AWD .Ed showed us a few and helped us find the perfect car for us, Thank you Ed you are a great salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Kimberly -Joey Duenas

By Superoutlaw6 on 5/28/2019 at 6:32 PM. Helped by Kimberly Fiesta.

I was hopeless trying to find me the car I want due to my credit score, it was so bad. Until I met A saleswoman named Kimberly F. She made it possible when I thought I’d never drive out with anything. Thank you so much Kimberly for your hookup. If you really need a car, Kimberly Fiesta is the way to go. If she can make it happen with people that has bad credit. She can help anyone. Don’t matter where your credit score is at. You just have to cooperate!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My New Honda CRV

By DWA on 5/20/2019 at 10:18 PM. Helped by Zack Lee.

I bought a 2019 Honda CRV from Zack Lee in early March ‘19. Zack made the purchase process flow seamlessly. . He was efficient, professional and made the whole buying experience a lot of fun. Go see Zack when you are ready to buy your New Honda. Sincerely DWA :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase on 2019 Honda Fit

By Pat L on 5/13/2019 at 9:26 PM. Helped by Deon Brown.

We have purchased 4 new cars from Hinshaw Honda in Auburn. Deon Brown was our sales representative for the last 2 purchases. He treated us professionally and fairly throughout the process. He is straight forward on what he can and cannot do on price and doesn’t play the games some salesmen do. No pressure to buy the add on dealers try to get you to purchase such as extended warranties, special paint coatings, gap coverage, etc. If you don’t want them no problem- up to you. He is there throughout the purchase process and when he realized the gas tank on the new purchase was not filled by the prep staff, he personally took us to a gas station and filled it himself. He stays in touch after the sale and even emails special service reminders and discount service certificates. By the way we have always had great service at the service department- ask for Mike. We will be back for our next new purchase. Thanks Deon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Auto purchase

By danproh on 4/30/2019 at 10:38 PM. Helped by Lena Padrow.

Had an amazing time buying the car with the help of Lena, very friendly and made the whole buying process easy! She helped me with all the options for the car!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Sales

By Jaybuka on 4/17/2019 at 3:17 PM. Helped by Zack.

Zack did a great job! Friendly and zero pressure. He explained all the features on the car and there are many we did not know about. They gave us a quote for the interest rate which I was happy with, then upon finishing things up, they came up with another rate! Quarter point cheaper! The manager of the dealership came out and had a cup of coffee with me while paperwork was being done. Very nice! Great car too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SALES CUSTOMER SERVICE

By Junalin07 on 3/30/2019 at 9:50 PM. Helped by Kimberly Fiesta.

Bought my new honda pilot elite with the help of Kimberly Fiesta. She was very helpful and made my experince fast and easy! I will highly reccommend Kimberly to my friends and family and to everyone who's reading this review!! Thank You!

I would recommend this dealer.