Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
2.9  
Friendliness
3.4  
Overall Experience
2.9  
Price
3.3  
Quality of Work
3.1  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Customer Service

By Kventura123 on 7/14/2017 at 12:34 AM. Helped by Palan.

I was a Toyota Corolla owner for six years prior to this experience, thus I am writing this review keeping in mind the superior customer service I’ve had, from Toyota corporate and the Auto Repair Shop in Carlsbad. Palan was my car salesman that worked with myself and parents who accompanied me; he was very informative, yet rushed and pressured me from the very beginning. Nonetheless, I purchased a 2017 Honda Civic and I trusted that I left the dealership with all of the accessories that were advertised when the car was displayed to me. Thus, when I arrived home, the cargo liner that was in the trunk was taken out, and to top it off, when I approached Palan about this issue, he said it was not included with the car. I questioned if he falsely advertised the car, and he agreed, “Yes.” I was very disappointed with the fact that this HOEHN HONDA salesman was not honest, and should have negotiated including this item. Secondly, about 5 weeks after I bought the car, the foam in the driver’s seat turned out to be DEFECTIVE. The entire left side COLLAPSED and it has not been fixed by either Hoehn Honda nor has HONDA Corporate resolved this issue. Service at Hoehn Honda is very poor and unprofessional, dreadful service. Esteban was my service advisor, and he has failed to call me back to try and fix the problem after it being fixed only ONCE. Not only am I being inconvenienced by driving with a deformed seat, but I have wasted time and effort to try to speak to Skip (Manager)- he never responds to e-mails, voicemails nor phone calls. Corporate Honda is the SAME. They tried to send me over to Escondido Honda, but have not received a call yet after over a week passed. I recommend you save your time, money, and energy. Do not buy from HOEHN HONDA, and consider how much trouble you will have to go through with Corporate Honda to simply get a small part like this fixed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best deals are at Hoehn Honda

By Dramirez1598 on 6/1/2017 at 2:19 AM. Helped by Dante.

My friend Rosangela and myself came to hoehn Honda to buy a car. We walked away with the car we wanted and go a great deal thanks to Dante. He made sure we where treated properly and gave us the best deal he could get.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Bought pre-owned Honda

By G Lopez on 5/10/2017 at 8:00 PM. Helped by Dante Dodd.

Sales rep, Dante, was very helpful and answered all of my questions. I found a great pre-owned 2014 Honda Insight which I'm very happy with. It's a professional dealership and everyone I encountered was very friendly and service oriented. Only reason I didn't give 5 stars is that I found this car online and so I didn't really go through the whole in-person shopping experience so I can't comment on that. But they have a lot of inventory and only high quality vehicles so I expect you'll find what you need through their dealership if you want to shop and compare different models.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dealer's Yo-Yo Tactics

By stan1945sz on 4/19/2017 at 10:52 AM. Helped by Tracy.

Very bad experience with Honda Hoehn Carlsbad. Started with low interest rate but after 9 hours ended up with 2.5% rate higher then pre-approved. They are experts in Yo-Yo tactics and will rip you off as xxxx. Dealer send requests to 14 lenders but showed me only 1 offer, the highest of course to get the highest kick back from the lender. Bad, very bad dealer.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying a car

By Vcano on 12/3/2016 at 8:12 PM. Helped by Dante.

I was looking for a certified used vehicle and Dante was helpful and made the process smooth and easy. Im happy with my purchase and service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing!

By Shoequeen5886 on 11/24/2016 at 4:48 AM. Helped by Bob Johnson & Dante Dodd.

I purchased a 2008 BMW 328i from Hoehn Honda Certified Used Cars and I have NEVER had such an incredible experience in my life. Dante Dodd & Bob Johnson were life changing. My husband and I were not quite sure what to expect since most car dealership interactions are an unpleasant experience. However, I can say with no hesitation our experience with Hoehn Honda Certified Used Cars was so wonderful. The lot had a great selection of cars to pick from and they were attentive to us and our questions without babysitting us or following us around the lot trying to make a sale. They gave us just the right amount of space to look and see what we liked but still gave us the right amount of attention to make us feel important and valued. Buying a car is a stressful experience as it is but Hoehn Honda CUC was amazing, and in our case life changing. We are beyond happy to recommend them to everyone and are especially grateful to have had such nice and helpful people guide us through this process. Thank you to Dante & Bob from the bottom of our hearts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to get a vehicle

By KRISTOFER FELT on 11/3/2016 at 8:03 PM. Helped by Craig Cecil.

Purchased a 2016 Honda Pilot touring edition. Arrived at 3 p.m. Home by 7. This included getting financing, trading in my other vehicle and checking out.Fuel wasn't full in the vehicle so I was promised a fill up and a full detailing if of the vehicle. Craig told me to schedule with the office for a time to come Monday through Thursday. I did this and he tank got filled and cart got detailed inside and out.

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
3   Friendliness
1   Overall Experience
5   Price
3   Quality of Work

WORST customer service

By Charparker on 9/19/2016 at 4:07 PM. Helped by Chuck.

Thanks for just taking my money and droppinget out! They helped me finance my car which I greatly appreciate since I have lower credit than I'd like, but I only got that deal since my friend was a salesman there. Before I even bought the car there were issues with it like the stereo not working or parts of the plastic falling off, and not to mention they promised me a "full tank of gas" which I did not receive (it was on E but they made me already late for work so I couldn't stay and pitch a fit over it even if I wanted to. Then once I purchase the car and try and bring it in for maintenance to fix it I had to jump through every hoop to get it fixed. The battery died within three weeks of having it. Also I only received one key for the car. I have currently lost that key, completely my fault yes, but I feel any respectable dealership would have given me another set when I purchased the car, or at least that is what else every tow truck company I've had to call to deal with this has said. All in all, as a first time buyer, I'm grateful for them for helping me finance, but that's it. As far as customer service goes, I'll never recommend anyone or buy from them again.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Very poor customer service

By Car family 5 on 3/25/2016 at 10:57 PM. Helped by Jesse.

We were given a free oil change due to the last visit there due to a bad experience. Last visit, we were making an appt. per a part that was needed. We were told the part was in, confirmed it by phone, then arrived and the service manager said they never had part. We were encouraged to return and given a free oil change for a future visit. We gave them a second chance and came in for a recall inspection with the plan to simultaneously do this free oil change. We confirmed by phone and in person with service manager. They called to say car was done and we could come pick up. When we came, we asked if oil change was done. The service manager said we never told him we wanted one. I could not believe my ears! My son was with me ( he is 22) 'and we both heard him agree that the oil change would be free and done with inspection! He said it would be another 45 minutes. We could wait or come back. He was very insist that we never told him and did not accept any responsibility for making a mistake.. He was rude. We will never return there no matter what free service they offer us. We are done with them!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Regrets

By mzgillies1 on 2/24/2016 at 3:49 AM. Helped by Bryan D.

Went to 2 dealerships, Poway (I wish I stayed with them) and Hoehn Carlsbad after calling them about their inventory, I knew exactly what I wanted and assured they had many in stock. thinking I should go with one closer to home, that was foolish and mistake #1. I did the paper work (4pm) at 7pm still waiting was told the car I was waiting for just got sold? another was on its way, redo paperwork by 9pm told it was enroute , too tired and anxious to get my new car I waited,mistake #2. Car arrived finally with less than 1/2 tank of gas, their guarantee is full tank so okay I get a voucher to come in and fill up on them. Sales guy and I both tired rushed to get out of there. Next morning I found light damages to the interior and odometer reading 214 miles my paperwork stated 32, I took it back that day and was told I could not return it as it was now considered used, but they threw in a pet cover to to ease my frustration and ignorant as I was I accepted this. Mistake #3. I called to schedule that free fill up, bright car in around 5 and waited again at 6:15 the service mgr came out to tell me that they were unable to fulfill the fill up because the station they take it to closed and to come back. I expressed my dissatisfaction with my experience with Hoehn which he simply replied what do you expect me to do, pay for it out of my pocket. I had to go back for a stuck fuel gauge but have never been back since and have had service needs done elsewhere which happened too often. No, I would say do not consider this Honda dealer go to pacific Honda or Poway Honda even if you live in Carlsbad.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Al was very helpful and honest (what a surprise). It was...

By binhcao on 12/26/2012 at 9:35 PM. Helped by Al Maxey.

Al was very helpful and honest (what a surprise). It was a breeze buying a car knowing you got the lowest possible price after shopping at 5 other Honda dealers. I should have come to Al in the first place. there was no pressure buying...I enjoy it and would come back for my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Al Maxey made my first car buying a experience so easy. I...

By Frankieb08 on 12/10/2012 at 8:53 AM. Helped by Al Maxey.

Al Maxey made my first car buying a experience so easy. I was in and out of the dealer within an hour. Al put me at ease by answering all my questions and making sure that I got the best deal on my new Honda. I was very satisfied with my new car, but even more satisfied with the high level of customer care that Al gave me. I highly recommended going to Al next time you want to purchase a Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jesse in the Service Department made this the very best...

By vhenkels on 10/17/2012 at 9:43 PM. Helped by 2.

Jesse in the Service Department made this the very best dealer service experience I have ever had. I came in on 09/19/2012, and I forgot to write this review until now, when I cam across my paperwork. This was for a relatvely minor issue, but it was handled quickly and honestly, and I actually felt my business was valued. I had stopped going to dealers because of my negative experience with another Honda dealer in the Kearny Mesa area of San Diego. After working with Jesse at Hoehn Honda I can honestly say I will not hesitate to return for my future service or repair needs, or to recommend this dealer to others. I even asked Jesse to write down his name so I could write this review. Thanks a bunch, Jesse!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I've brought my car in to Jesse and Hoehn Honda a few...

By kajancricket on 9/27/2012 at 2:55 AM. Helped by Jesse Alonso.

I've brought my car in to Jesse and Hoehn Honda a few times now and every time I have been impressed. All of the guys in the service team are polite and friendly. They really make an incredible effort to get your car serviced and returned to you as quickly as possible. Jesse has been a great service advisor, too. He is personable, professional, and really goes the extra mile for his customers. He always explains everything and is absolutely honest and upfront about anything that goes one with your car. Jesse and the service guys even stayed late one night to make sure my car was finished before they went home. I would definitely refer my friends to them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was the second time that Jesse was my service...

By petersoria on 9/26/2012 at 4:26 AM. Helped by Jesse Alonso.

This was the second time that Jesse was my service advisor this year after not having gone to Hoehn for over a year. All the personnel in the service dept. had changed since I last had my CRV there so I was pleasntly surprised how well I hit it off with Jesse last January and I called him directly yesterday to schedule today's work and today everything was done professionally and courteously so I am very pleased with him and Hoehn Honda's maintenence of my vehicle. I will continue to return here for service as long as I own the car and live in the area. That is why I give Jesse a great rating. My wife and I bought our first car from Hoehn around 1988 so we go back almost 25 years with the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I was so impressed with the overall customer service...

By mcmurchies on 9/23/2012 at 12:14 AM. Helped by Jesse Alonso.

I was so impressed with the overall customer service given to me from the moment I drove up to the service department entry to the time my card was swiped for the payment for services rendered. Jesse was everything a service writer should be and more. He and the mechanic stayed past their quitting time to ensure that all of my needs were met and I greatly appreciate their time and courtesy! Thank you Hoehn Honda for having such quality people on your team!

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Came in for a check engine light due to my transmission...

By rachellbaca on 9/21/2012 at 2:35 AM. Helped by Jesse.

Came in for a check engine light due to my transmission being shot. Jesse did a great job of finding me an affordable refurbished transmission, and installed it in a timely fashion. I had some more trouble with the transmission (which was purchased from an outside company, not Honda), and Jesse was very helpful and honest in getting it taken care of. The customer service here made what was some stressful/time consuming car trouble all the more bearable. They were very kind and thorough with their work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have been coming to Hoehn Honda for over 12 years...

By lindadon92 on 9/19/2012 at 4:35 PM. Helped by Jesse Alonso.

I have been coming to Hoehn Honda for over 12 years because of their consistent good service. In fact, the reason I first bought a Honda was because of business dealings I had with their service department. I was so impressed it made me want to buy a Honda so they could service it. I bought a used 95 Civic which they handled the service as if it were a brand new vehicle. We purchased a 2003 Honda Odyssey in May 2003 from Hoehn as they were the best in price and handling of other dealers. We have had our Odyssey maintenance service done regularly at Hoehn Honda ever since. We have recommended many people to buy a Honda and have it serviced at Honda because of what we have experienced. When my previous service advisor left, I was worried that my experience may not be the same. I was so relieved and extremely happy to find that Jesse Alonso carries on with the impeccable service qualities we have come to depend on. I noticed every detail that I believe makes a good service advisor: listening to what customer vehicle concerns are and writing them down promptly, giving estimate of service cost without trying to "up-sell", being reliable about calling when promised and doing their best to deliver vehicle in time frame projected. Jesse is outstanding in all these areas. He is professional, polite, and reliable and available even though the service drive with many customers can be quite daunting. I always ask for him because it gives me peace when I turn over my vehicle to him to handle my service concerns. I hope that he will be recognized as a part of what makes people choose Hoehn Honda over many other dealers and keeps us coming back rather than go elsewhere.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jesse was able to provide the type of service and care...

By HondaHeyvan on 9/19/2012 at 1:48 AM. Helped by Jesse in the service department.

Jesse was able to provide the type of service and care that I am looking for when I go to an auto repair shop. He was very respectful and listened to my requests and made sure those services were completed. Jesse understood my need to "just come in for an oil change," but also explained that the Service Team would also do a thorough inspection of my vehicle and offered to have my car washed. I was kept waiting a minimal amount of time, and the car really felt like it ran much better. My thanks to those excellent mechanics at Hoehn Honda and to Jesse, who truly does a top notch job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied with the Service Advisor and maintenance...

By pat.wickstrand on 9/18/2012 at 12:14 AM. Helped by Jesse Alonso.

Very satisfied with the Service Advisor and maintenance service. I have been using Hoehn Honda for regular service since buying my CRV seven years ago.

I would recommend this dealer.