Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used 2015 A4 Purchase

By peter14 on 7/25/2017 at 2:39 AM.

Pete was knowledgeable about all aspects of each car in the Audi line and helped me identify the right one for me. Pete was able to answer all my questions and provided additional information about Audi's performance over competitors. I highly recommend choosing Hoffman Audi next time you're in the market for new or used.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By patmac0 on 7/8/2017 at 1:56 PM.

The staff could not have been nicer. They all took as much time as I needed to select a car and after my purchase they are still working with me. I have purchased many cars over the years and I used to hate going to a dealership and being pressured into a car. Not so at Hoffman. Look around and let us answer your questions. The staff were so friendly I'm going back for a visit. Thanks again for a real professional experience. Plus, I love my new car. Patrick McPherson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Q5 lease with Chris Zaino

By lhovagim87 on 7/3/2017 at 6:56 PM.

Chris was a pleasure to do business with. He was friendly, patient, and informative. He really helped us find what we were looking for. Bob and Bud were also very helpful managers. We really enjoyed our experience, thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer experience

By Courtneyw13 on 6/30/2017 at 1:22 PM.

Other dealerships have ignored issues with my car for so long. Dominic and the rest of the service team at Hoffman Audi NL made it their priority to fix my car in a timely efficient manner. I won't bring my car anywhere else now!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By j.slonski on 6/29/2017 at 7:38 PM.

Everyone I worked with was awesome. They seemed honest and worked to help me get what I wanted. Thank you for all of your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2007 RS4 to 2017 A4 Allroad

By William White on 6/20/2017 at 1:51 PM.

I've always had a good experience working with Hoffman Audi. Having a 2007 RS4 meant that I was I was in the service department for scheduled maintenence as well as unscheduled repairs. Mark Steponaitis has been outstanding in accomidating my schedule providing me with either a loaner or a rental at short notice. When I was looking to get a new vehicle I decided to order a new A4 Allroad. Peter DeVylder was extemely helpful in answering all of my questions and made the ordering process painless. He kept me updated on all developments during the car build process and I received it earlier than expected which was awesome. As a military member I appreciate Bob Cope's knowledge of the different tax options available to me which allowed me to get a better deal on the Allroad. I would recommend Hoffman Audi to others who want a easy car buying experience the team there is great and I will be back for all my services in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Q7

By gjsmith on 6/19/2017 at 6:40 PM. Helped by Raquel Blonshine.

Really appreciate the professionalism of Bob Cope and Raquel Blonshine. They made the buying experience a pleasure. We are now a two Audi family and I cannot say enough about Hoffman for customer service and brand knowledge.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fun and Relaxing Sales Experieince!

By castadream on 6/17/2017 at 12:39 AM.

My experience with Chris Zaino was relaxing, simple and dare I even say fun! Over the years I have personally worked with sales associates and have done business with many. Chris is one of those that just naturally builds the key ingredients to become a trusted advisor ... he's likable, you feel confident in him, you believe in him and finally you trust him! Did I mention they have great coffee in the showroom as well? I would without a doubt recommend Chris and this dealership to others (and already have).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No reason not to buy here

By donherbert on 6/12/2017 at 11:09 PM.

Friendly, knowledgable staff in Bob and Peter. In a short amount of time we were able to test drive and work out a deal on the car we had been looking to purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By zeek92 on 6/12/2017 at 7:18 PM.

Wasn't sure if I would be able to afford and Audi, but to be honest it isnt as bad as it seems . Clint made it comfortable enough that instead of being iffy on purchasing an Audi, that I was able to go through with it . Every question I had was answered, he kept in contact and got me in my new Audi when I needed/wanted. The car is awesome, I have no regrets what so ever . Even the business manager Robert was great, explained all the number side of things and answered a lot of other questions I had about the financing. Would definitely recommend this dealer, even it being about an hour away from me, the ride was worth it . Loved the service .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience

By cmart on 6/8/2017 at 10:00 PM.

This visit happened to be a warranty repair identified during my previous regular maintenance visit, but as usual the service experience was excellent. Mark even accommodated a last minute change in my drop off time and had a loaner vehicle ready for me early. And the repair itself was handled perfectly as always.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a new Q7

By Cindy H on 6/8/2017 at 8:11 PM.

After extensive research and numerous test drives of SUVs that seat 7, I decided to purchase my first Audi Q7. The vehicle sells its self, but my salesman Pete made the process much more painless than previous new car purchase experiences.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Exceeded my expectations

By TAMMY.CLARK on 6/8/2017 at 3:46 PM.

My recent routine maintenance experience was superb. Got in and out quickly, my loaner car was ready and in excellent condition. It was nice to pick up a nice clean car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good friendly service

By SAILORBELZ on 6/7/2017 at 4:00 PM.

Staff very friendly and helpful. It was a regular visit and I was able to get a loaner and drop car off for the day. They didn't just perform the maintenance but looked ahead and briefed me on potential upcoming issues. Very good.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Speedy efficient and reasonable

By grillofinancial on 6/7/2017 at 3:42 PM.

I needed new brake pads and rotors for the front of my Q5. Called on Monday, work was done on Tuesday. Work was done promptly. Also gave me a loaner for the day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10,000 service and recall

By LARAKA9 on 6/5/2017 at 3:21 PM.

It is always nice to get a loaner and be able to get your car service and not waiting around thinking about all the other things you could be doing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A3 Service

By VSIVALVES on 6/1/2017 at 3:58 PM.

Friendly and professional. Service completed in a timely fashion and car look great when returned. Service Group knew the product and able to answer all my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new S4

By Jim G on 5/31/2017 at 11:15 PM.

I purchased my 2nd Audi S4 from Hoffman Audi. Peter DeVylder was very attentive to the details and extremely knowledgeable on all Audi vehicles; a fellow car enthusiast. Peter was great in following up the sale and overall provides exceptional customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Car Buying Experience

By JohnM on 5/30/2017 at 1:49 PM.

My sales representative Pete Devylder was extremely knowledgable, both about the Audi brand and other brands that we discussed. He discussed the differences between the different models that my wife and I test drove, spending as much time with us as we needed. After several follow up discussions with Pete, we ultimately decided to custom order a A6, which was delivered two weeks ahead of the promised date. When a remote graduation ceremony on Memorial Day weekend threatened to postpone my pick-up date, Pete generously picked me up at my home on Friday afternoon to facilitate my getting the car when I needed it. Our experience could not have been better!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

This dealership saved the day!

By LORNASTERLING on 5/29/2017 at 7:25 PM.

After having had some inept service (45,000 mile) done @ Audi in Naples, my car was put on a carrier to Ct., during which it was obvious that the car had a problem. It became undriveable and my carrier offered to drop it off @ Hoffman Audi in New London. They couldn't have been more accomadating. They managed to check over the car, fix the problem, clean it up, and road test it. In so doing, reassuring me that everything was okay. I couldn't have been happier! This is my "Go to Audi Dealer"!

I would recommend this dealer.