Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.6  
Quality of Work
4.7  
Service
2.3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for a friendly buying process.

By Annette on 11/5/2017 at 10:58 AM. Helped by Ron.

Great dealership. Everyone was friendly and informative about the vehicles. So glad I purchased my Jeep compasss latitude. Special thanks to Ron for getting me the best deal and financing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Salesmanship

By Silent Assassin 81 on 9/27/2017 at 3:58 PM. Helped by John.

Where do I begin. First off let me start by thanking my salesman John over at Hoffman Jeep in Hagerstown because without him none of this would be possible. I never thought I would be the owner of a brand new Jeep Renegade but John made it happen. I went through a terrible divorce and my credit took a terrible bit a few years back. Although my credit is looking better it is still not what many would consider great, repos, foreclosures you name it I had it. I took a chance and what can I say. John and his manager made it happen. He went over everything with me and all of my options and we came up with a small down payment and monthly payment option I would have never thought would have been possible. And now I can say in a very short time I was proclaimed the owner of a brand new Jeep. I owe John and the tram over at Hoffman so much for helping my dream of becoming a Jeep owner come true. I am now part of the Jeep brotherhood. Thank you John and Hoffman Jeep for everything. It's been a hard for me and you really made this year a complete turn around and memorable one for the good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great experience

By Dan on 9/16/2017 at 7:01 PM. Helped by Ron and Mike.

Ron Doub and Mike were very helpful and it was a seamless process. Looking forward to enjoying my Silverado Z71 for many, many years of hard work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

FInding a dealership you can trust is number 1

By David J Ebersole on 9/8/2017 at 10:01 PM. Helped by Quinton Dixon.

The staff is top-notch they worked with me to put me in a Ram 2500 that I wanted at a reasonable price. I'M looking forward to good service for many years to come thank you Huffman Dodge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Sheri on 9/6/2017 at 3:29 AM. Helped by Mike Kephart, Jay in finance.

Wonderful experience and I really dislike car shopping but Mike was awesome and worked to get us into our new Traverse. Will definitely buy from Hoffmans again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

very happy

By Carol L. on 9/4/2017 at 11:55 PM. Helped by Cannot remember his name but the Finance Manager was awesome too..

Sort of decided unexpectedly to purchase a new car. I was driving a 12 yr old jeep which I loved but even with low mileage it was starting to cost more than we wanted in repairs. My husband talked to Ron Doub and we met with him one day and drove home the next with an awesome car which will last me another 12 years:) We had purchased another jeep there 18 years ago and was very happy to visit Hoffman again for the same very good service. I highly recommend this dealership. They were very knowledgable and friendly and we ended up purchasing a smaller vehicle than planned because he took the time to let us ask questions and drive each one. Got a beautiful Chevy Equinox!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Customer service

By Angry customer on 8/21/2017 at 4:57 PM. Helped by Multiple.

Was told incorrect information which effected my trade in so I wasted my time coming in and when I spoke with the manager about it he got smart as well which is unacceptable in customer service. I would drive twice then distance and pay more than deal with these people

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommended

By James lawrence II on 8/19/2017 at 2:15 AM. Helped by James Thomas.

Great experience the whole crew did everything they could to make sure they got us in the truck we wanted with a reasonable price highly recommended

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dream Car

By Miles2017 on 8/16/2017 at 1:32 AM. Helped by Ron Doub.

Yesterday my car drove it's a last mile. I had nothing when I walked in but walked out with everything. Service was fast and very informative. Salesman was very professional and would definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Harry Hendershaw

By Aliza1067 on 7/29/2017 at 10:48 PM. Helped by Harry Hendershot & Mike S (finance).

This is our 2nd vehicle we purchased from Hoffman. Both were excellent experiences. We will return for our next car. Harry Hendershot was absolutely wonderful. Thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service definitely recommend

By Stoner17 on 7/25/2017 at 10:37 PM. Helped by John comb.

We were trying to get out of our lease from Buchanan and they did anything and everything to do what they could and was very pleased with the service they provided john did an awesome job! Thanks y'all for your hard work and great service definitely will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Dy1994 on 5/21/2017 at 11:32 PM. Helped by Harry Hendershot.

Very friendly staff. Got a good vehicle with all desired options for a great price. Couldn't have asked for a better salesman to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience

By swonga on 2/13/2017 at 3:13 AM. Helped by Wayne Ditlow.

I recommend Wayne as a new car salesman. He takes the time to know exactly what his customers want and is willing to make sure they are happy with their purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My son's first car.

By askero on 11/26/2016 at 2:07 AM. Helped by JT.

My son had been saving for a down payment for over a year. While out shopping used cars today, we happened across a VERY NICE used Charger at Hoffman in Hagerstown. The sales and finance staff were great. JT was attentive but gave us room to make our decisions. He made my son's first car buying experience great. ThNk you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Cadillac

By newcaddiowner on 10/29/2016 at 8:48 PM. Helped by Wayne Ditlow.

I found Hoffman looking for a place to service my new Silverado. They were professional and personable. While my service was being performed, I met Wayne Ditlow from the sales team, and was impressed with him right away, he knew I was not looking to buy a vehicle at that time and did not pressure me in any way. He simply talked with me for a short time, gave me his card, and thanked me for stopping by. Now, a couple months later, I took my truck in again for service and decided to look for a new vehicle. My wife and I wanted to trade our smaller truck in but was not sure exactly what we wanted. Wayne was so helpful, and patient, as we looked at cars, trucks, and SUV's. He answered all of our questions, and as we decided on a new Cadillac, he made the process absolutely "Painless".... From the trade, to the sale, to explaining the many features of our new suv, Wayne was great to work with. We are now proud Cadillac owners and look forward to many years of great service from Hoffman

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wayne Ditlow is awsome!!!

By eclabaugh1976 on 10/21/2016 at 12:32 PM. Helped by Wayne Ditlow.

We just bought our second brand new truck from Hoffman and once again we had a great experience. Our sales person, Wayne Ditlow, was extremely helpful! Wayne was not "pushy" at all. We felt he was very sincere and had our best interests in mind with all of his advice. We went in originally looking for a good used truck and we were lucky enough to run into Wayne for help. We did not find anything at first and did decide to shop around for a good month or so. Wayne's advice was very informative and helpful and made us feel very comfortable in our decision to come back to Hoffman after not really finding anything we really liked at any other dealer. We went back to look again at Hoffman on Thursday and Wayne made us aware of a 2016 Chevy Silverado (knowing that we were trading in our 2006 Silverado we bought at Hoffman 10 years ago). We hadn't considered a new truck due to pricing but there were big rebates available that we didn't know about and then Hoffman also offered us a great offer on the trade in. Wayne remembered us expressing to him a month earlier how much we loved our 2006 Silverado and how we wanted the same or something very close to the same. I'm so glad he made us aware of the option to actually by new again due to the great rebates and trade in value; we just had no idea this would be an option for us at this point. We pulled out in our brand new 2016 Chevy Silverado with great big smiles on our face and a lot of relief and confidence that we are in another great vehicle that we will own for many years. I will be in the market for another car in the next year or two and I am definitely looking for Wayne Ditlow!!! Nothing but gratitude for Hoffman and Sales person Wayne!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Silverado

By Rbrtludy on 10/8/2016 at 6:43 PM. Helped by Mike, Kephart.

Mike did a great job getting a great truck and a great deal and was a pleasure to deal with. I will go back for my next new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Silverado pick up

By Kurt Braun on 10/8/2016 at 3:55 PM. Helped by Hans and Marty..

This was my second new vehicle purchased from Hoffman in the last two years. Salesman Wayne Ditlow was courteous and professional and the trade in value was very good as well as the discount on my new vehicle. I am happy to recommend Hoffman Chevy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast Efficient Fair

By 1068 on 10/1/2016 at 7:09 PM. Helped by Mike Kephart.

Stopped to look at a truck I saw online. Ended up getting a better deal on a brand new truck. Good experience. Mike Kephart was great, but all the sales staff was friendly and not pushy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By dwinhtown on 9/4/2016 at 6:24 PM. Helped by Mike Kephart.

My experience at Hoffman Chevrolet was a very excellent experience. I had recently thought of buying a ford but instead decided that the chevy vehicle that I was interested was a lot better. The staff at Hoffman was excellent and even got me into the vehicle that I wanted and some. I would recommend them to anyone.

I would recommend this dealer.