Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Wast of time/Liars

By cb9emt on 2/23/2018 at 5:58 PM. Helped by Dealt with multiple people. They kept changing people on me..

Went to the dealership with intent on purchasing a vehicle. They stated they couldn't meet my terms after being there for 5 hours. Received a call 2 days later stating the deal was finalized and I could pick the vehicle up and sign the paperwork. Showed up the next day only to find out that the vehicle I wanted to purchase had been sold prior to the call stating the deal was finalized. They stated they could put me in another vehicle with the same terms, but then returned with different terms. I will never deal with this dealership again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

To buy a New Corvette

By love vettes on 2/23/2018 at 2:55 PM. Helped by Marty,Greg.

I really went there to get a oil change and I ended in the Show room and talking to Ron Doub about The New Corvette and I We Started talking The price and what it would cost me and it work out the we both where happy and that what it.I went back in service area and told Marty to stop the oil change told him what was happening .The next thing I just left car there and went back the next day to pick it up. And that about it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Equinox

By D and D on 1/18/2018 at 7:04 PM. Helped by Janice and Derek, etc.

Friendly staff. Not too long of a process buying a new Equinox while trading in 2 used. Derek took time to explain all the features on the new Equinox

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

At Chevy place

By BummaRN on 12/29/2017 at 9:06 PM. Helped by Mark, Bob, Bob's wife ( u can ask her who helped me) thx I am not gd with names, sorry.

Everyone at the Chevy place went out of their way to assist me in finding what i wanted. I can not remember everyones name, sorry

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

New truck purchase

By Buds Silverado on 12/22/2017 at 11:47 PM. Helped by Mike KEphart.

I gave a5 star.rating related to my purchase of my 2017 truck. My salesman worked very hard on finding me the best deal. Very friendly,very helpful in explaining the features on vehicle. All paper work was ready when I went to pick up truck and everything went very smooth. No hidden surprises!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT experience!

By Teri Biebel on 11/22/2017 at 5:26 PM. Helped by Derek Phillips.

We purchased a new Chevy Cruze from Hoffman this past weekend. Our salesman, Derek Phillips made the whole process easy and enjoyable. He was professional and knowledgeable and made the buying experience simple and fun for us. I'd highly recommend buying a car from Hoffman, and definitely ask for Derek!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for a friendly buying process.

By Annette on 11/5/2017 at 10:58 AM. Helped by Ron.

Great dealership. Everyone was friendly and informative about the vehicles. So glad I purchased my Jeep compasss latitude. Special thanks to Ron for getting me the best deal and financing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Salesmanship

By Silent Assassin 81 on 9/27/2017 at 3:58 PM. Helped by John.

Where do I begin. First off let me start by thanking my salesman John over at Hoffman Jeep in Hagerstown because without him none of this would be possible. I never thought I would be the owner of a brand new Jeep Renegade but John made it happen. I went through a terrible divorce and my credit took a terrible bit a few years back. Although my credit is looking better it is still not what many would consider great, repos, foreclosures you name it I had it. I took a chance and what can I say. John and his manager made it happen. He went over everything with me and all of my options and we came up with a small down payment and monthly payment option I would have never thought would have been possible. And now I can say in a very short time I was proclaimed the owner of a brand new Jeep. I owe John and the tram over at Hoffman so much for helping my dream of becoming a Jeep owner come true. I am now part of the Jeep brotherhood. Thank you John and Hoffman Jeep for everything. It's been a hard for me and you really made this year a complete turn around and memorable one for the good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great experience

By Dan on 9/16/2017 at 7:01 PM. Helped by Ron and Mike.

Ron Doub and Mike were very helpful and it was a seamless process. Looking forward to enjoying my Silverado Z71 for many, many years of hard work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

FInding a dealership you can trust is number 1

By David J Ebersole on 9/8/2017 at 10:01 PM. Helped by Quinton Dixon.

The staff is top-notch they worked with me to put me in a Ram 2500 that I wanted at a reasonable price. I'M looking forward to good service for many years to come thank you Huffman Dodge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Sheri on 9/6/2017 at 3:29 AM. Helped by Mike Kephart, Jay in finance.

Wonderful experience and I really dislike car shopping but Mike was awesome and worked to get us into our new Traverse. Will definitely buy from Hoffmans again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

very happy

By Carol L. on 9/4/2017 at 11:55 PM. Helped by Cannot remember his name but the Finance Manager was awesome too..

Sort of decided unexpectedly to purchase a new car. I was driving a 12 yr old jeep which I loved but even with low mileage it was starting to cost more than we wanted in repairs. My husband talked to Ron Doub and we met with him one day and drove home the next with an awesome car which will last me another 12 years:) We had purchased another jeep there 18 years ago and was very happy to visit Hoffman again for the same very good service. I highly recommend this dealership. They were very knowledgable and friendly and we ended up purchasing a smaller vehicle than planned because he took the time to let us ask questions and drive each one. Got a beautiful Chevy Equinox!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Customer service

By Angry customer on 8/21/2017 at 4:57 PM. Helped by Multiple.

Was told incorrect information which effected my trade in so I wasted my time coming in and when I spoke with the manager about it he got smart as well which is unacceptable in customer service. I would drive twice then distance and pay more than deal with these people

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommended

By James lawrence II on 8/19/2017 at 2:15 AM. Helped by James Thomas.

Great experience the whole crew did everything they could to make sure they got us in the truck we wanted with a reasonable price highly recommended

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dream Car

By Miles2017 on 8/16/2017 at 1:32 AM. Helped by Ron Doub.

Yesterday my car drove it's a last mile. I had nothing when I walked in but walked out with everything. Service was fast and very informative. Salesman was very professional and would definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Harry Hendershaw

By Aliza1067 on 7/29/2017 at 10:48 PM. Helped by Harry Hendershot & Mike S (finance).

This is our 2nd vehicle we purchased from Hoffman. Both were excellent experiences. We will return for our next car. Harry Hendershot was absolutely wonderful. Thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service definitely recommend

By Stoner17 on 7/25/2017 at 10:37 PM. Helped by John comb.

We were trying to get out of our lease from Buchanan and they did anything and everything to do what they could and was very pleased with the service they provided john did an awesome job! Thanks y'all for your hard work and great service definitely will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Dy1994 on 5/21/2017 at 11:32 PM. Helped by Harry Hendershot.

Very friendly staff. Got a good vehicle with all desired options for a great price. Couldn't have asked for a better salesman to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience

By swonga on 2/13/2017 at 3:13 AM. Helped by Wayne Ditlow.

I recommend Wayne as a new car salesman. He takes the time to know exactly what his customers want and is willing to make sure they are happy with their purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My son's first car.

By askero on 11/26/2016 at 2:07 AM. Helped by JT.

My son had been saving for a down payment for over a year. While out shopping used cars today, we happened across a VERY NICE used Charger at Hoffman in Hagerstown. The sales and finance staff were great. JT was attentive but gave us room to make our decisions. He made my son's first car buying experience great. ThNk you!

I would recommend this dealer.