Dealer 2-Year Rating

Overall Rating

2.6 / 5
Customer Service
2.6  
Friendliness
2.6  
Overall Experience
2.6  
Price
2.6  
Quality of Work
2.6  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unforgettable Buying Experience

By Kamydasty on 9/1/2017 at 9:06 PM. Helped by Jorge Desousa.

I'm proud to say that I've known and dealt with Hogan chevrolet for nearly 20 years! Every time a family member or friend is looking for a car, I tell them let's go and see Jorge Desousa at Hogan for the best deal in town. Without hesitation, not only we got the best deal in town but also received a superior customer service from them. The most recent positive and memorable experience was just last week when my family member picked up his brand new 2017 Chevy Cruze LT Diesel from Hogan. For him this experience was totally a wow factor and since his vehicle pick up he called me 3 times within a 2 days period to "Thanked me" for referring him to purchase his new vehicle from Hogan. Once again, thank you for your positive and superior customer service experience. Rest assured, we will continue to do business together for many many more years to come! Kindest, K.D.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

ALLAN DEWAR

By HOGAN SUCKS on 6/28/2017 at 2:58 PM. Helped by ALLAN DEWAR.

THE SERVICE MANAGER IS ABSOLUTELY USELESS. IGNORES CUSTOMERS, IS RUDE AND GUANRATEES I WILL NEVER DO BUSINESS THERE AGAIN. I WOULD ENCOURAGE YOU TO SERVICE ELSEWHERE

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service dept

By Kevin B on 6/12/2017 at 1:10 PM. Helped by Deb andronek, Allan dewar.

Had my car for a month...Returned with some items not even fixed???, charged me hundreds of dollars and won't even clarify what I paid for. Never returned called or gave updates. -Multiple unrepaired issues on pickup, after a month in the shop -Say someone will call you and they don't . WEEKS without contact and rude when you finally are able to talk to someone -Had to stop at another service facility...On the way home from pick up at Hogan! To fix another item they missed. The "repairs" they did completed failed within 24hours. -Asked for clarity on what I paid for (no estimates provided, no maximum amount authorized) after a month the couldn't give me a number before pickup! -Contacted Deb(service advisor) for explanation of my bill and how much MORE time they need to fix my car since a month isn't enough time. Didn't hear ANYTHING back for a week! -Contacted the useless "manager" allan. He told me that hogan will charge me $119 diagnostic to look at the same problems they had the car for a month For!!!! Wasn't interested in hearing my complaint just tried to charge me MORE. Imagine, losing your car for a month unexpectedly, no loaner car provided or offered, rude behaviour when you call for an update after weeks without contact. Pickup car with many repairs untouched after a month, what was fixed broke after 24 hours. Ask what exactly you paid for and what took a month and how much MORE time is needed is ignored for a week. Contact a manager and he wants MORE $$$ to work on the exact same things?!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2012 Dodge Grand Caravan sold by Hogan

By Justin_Janes12 on 1/11/2017 at 12:26 AM. Helped by Jorge.

I purchased a 2012 Dodge Grand Caravan R/T from hogan Chevrolet back in June 2016. Well yesterday on my birthday I woke up to my transmission being blown. I took it into hogan and they said they would look at my vehicle free of charge. They then diagnosed my vehicle for sure with a blown transmission and that they wouldn't do anything to fix it as I didn't purchase the extended warranty . Reason I didn't purchase the extended warranty was because I was told I still had manufacturer warranty. I called Chrysler yesterday and was told manufacturers warranty is up at 100,000km and I was not told that at Hogan. I am a father of 3 and the only person who drives in my house hold and am the only income, so there for now I am stuck with no vehicle and can not even go to work as they said it was going to cost me $5000 to fix it. After hogan diagnosed the issue I received the service paper stating the information that had to be done and the cost. This is what I get to read from them " complete transmission assembly piece of S*** Chrysler". I've had this for 7 months and now I am stuck. If you are looking to purchase a new or used vehicle or have your car checked out there, I strongly recommend you don't.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By kristin on 1/25/2016 at 12:49 PM. Helped by Leena Chacko.

Thank you again for everything Leena! Buying a new vehicle can be so stressful, but you honestly made this whole process easy, comfortable and you have been so helpful from the moment we spoke on the phone! I really appreciate it :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and friendly

By Flanaman on 10/16/2015 at 3:32 AM. Helped by Leena Chacko.

I was intending to compare prices among Ontario Chevy dealers. My local is in Bancroft, but I was in Scarborough today so I dropped in and spoke with Leena Chacko. Leena was friendly and inviting. She asked me a number of useful questions to try to take advantage of various incentives GM was offering. She provided me with a series of options (financing vs leasing). I was clear about why I was there, and she understood that potential for a sale was there, though she'd have to overcome the disadvantage of geography (it'd be easier to service warranty with my local dealer). She priced a few models for me, and without any fuss or haggling, the prices offered were very good. Barely above the "invoice" price. Unfortunately they were the same as the offer from my local guy (pennies difference), so geography won out. Still, she continued to answer my questions with patience and good spirits. She even gave me further information about the car I was looking at so I would be better prepared when meeting with my local guy and sorting out my final purchase there. If I still lived in Scarborough, or even the GTA, I would definitely have purchased my car from Leena. Honest, no nonsense, and very helpful. If you are in the market for a Chevy, I would recommend stopping in at Hogan and speaking with Leena if she is available.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Leena Chacko and Hogan Dealership are the best!

By ElliottB on 10/5/2015 at 11:10 PM. Helped by Leena Chacko.

We're very helpful and the most knowledgable of the GMC dealers I have encountered. Felt like the information given was not beating around the bush. Even though I decided to go with a different Make of car, they were considerate of my choice and wished me well. Thank you hogan and Leena.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good Service

By Barracudan on 9/29/2015 at 7:40 PM. Helped by Leena Chacko.

Good service provided by Leena C at Hogan. Painless and quick transaction for my first new/domestic car. Very happy with the car and looking forward to building a relationship with parts and service as well.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

good customer service

By AVV on 9/27/2015 at 3:48 AM. Helped by leena , lanny.

Over a period, bought two cars from this dealer. Went to same dealer for second car purchase coz of great experience in past. Good work .

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A great outcome

By DJE on 9/7/2015 at 3:33 PM. Helped by Leena Chako.

Thank you to Leena and the rest of the Hogan staff. After a difficult negotiation on upgrading my "rarer" truck, I'm extremely happy with the outcome!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent relationship for the last 5 years

By sales and service customer on 9/7/2015 at 2:24 PM. Helped by Leena Chacko.

In the last 5 years, I've bought 2 new cars from Hogan and had all my service done with them. Their sales and service has been professional, fair and excellent overall. I would recommend this dealership to anyone looking for sales or service on a GM vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Mariam58 on 7/12/2015 at 10:11 PM. Helped by Leena Chacko.

Leena Chacko was my dealer and in all honesty I have never experienced better customer service than with her. She was beyond friendly and got us everything we asked for! Definitely one of the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Great dealing with Leena.

By micro1 on 7/30/2015 at 11:05 AM. Helped by Leena, Robert, Adam.

I purchased a 2014 Traverse from Leena 8 months ago and was pleased to go back and deal with her on my 2015 Sierra, Always on to of what your needs are with a great personality to make you feel comfortable. Highly recommend visiting her at Hogans if your looking to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice and pleasant experience with Hogsn Chevrolet

By Keith T on 7/8/2015 at 8:43 PM. Helped by Leena, mike, Kevin and Debbie.

My experience at Hogan Chevrolet was a very good one, from the sales lady (Leena Chacko) to the sales manager () to the business manager (Kevin) and also when I came back to get the radio fixed (Debbie) in service was awesome as well. Leena stood out since she was always willing to help me out with any questions I had and she felt with things quickly since I have very limited time to do things she was able to accommodate me very well. I want to thank everyone at Hogan Chevrolet especially Leena, for a vety positive experience buying my new Yukon XL.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Leena Chacko...Fantastic Sales Person

By lindataylor8 on 7/8/2015 at 6:10 PM. Helped by Leena Chacko, Robert (sales manager).

I purchased a 2015 Cruze from Hogan Chev. I dealt with Leena who is extremely friendly and very knowledgeable. It was a pleasure dealing with Leena and the Sales Manager Robert. We have been dealing with Hogan Chev for over 30 years and have bought all of our cars from Hogan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By shehasgreeneyes on 7/8/2015 at 2:39 AM. Helped by Leena Chacko.

I purchased a brand new 2015 chevy cruze from this dealer. They found me the car with all the exact features I was looking for in a quick and organized manner. The sales rep was extremely friendly and professional with a great sence of humor. I really liked how quickly she was to respond to all my inquiries whether it be by phone or email. She made sure I got all the discounts I was eligible for and saved me lots of money on my car. When it was time to pick up the vechicle she spent a lot of her time explaining features and setting up things such as on star with me step by step. I left extremely satisfied. The one thing that stood out to me was that after purchasing she kept in contact with me via email and offered her help if I was to need any assistance in the future. Then when I did she responded just as quickly as before when we were in the process of closing the deal. When I dropped by to pick up an accessory she greeted me by my name and took time from her day to chat with me. I didn't just feel like "another sale" to her. Leena genuinely cares about the people buying from the dealership she works at and for that reason I would go back and purchase from this dealer again! Thank you Leena! Thank you Hogan Chevrolet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dont buy a KIA! Buy a Chevy! Really!

By jroc76 on 7/4/2015 at 2:46 PM. Helped by Leena,Chacko.

I emailed the dealership looking to test drive a new 2015 impala, just wanted to try one out, and not currently in the position to buy. I was pleased with the short time it took to get a response, an invite to come to the dealer and test one out. I have purchased 2 other cars from large dealerships in recent years, and test driven many others, and this was easily the most relaxed experience without being pressured to buy. When the time comes to purchase a new car I will be returning to Hogan Chev.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Satifactory Service

By Johnfish on 8/20/2014 at 5:04 AM. Helped by Sylvain Martineau (Used Car Manager), Jorge De Sousa (General Manager).

Minor was problem corrected in a satisfactory manner. They sell used cars. They also sell new cars. They are a car dealership located in Scarborough.

I would recommend this dealer.