Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Life savers

By Jasmine Irvin on 10/14/2019 at 3:21 PM.

I was in a bind with no car and they helped me get a new reliable car with a good interest rate. I'm glad I purchased another car with them, should've never left!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect Dealer

By Marquise on 10/14/2019 at 12:12 AM.

Michelle worked hard to ensure that I was able to buy from her and not anyone else. She searched far and wide to find the perfect truck for my request and she did it flawlessly! Walked out with a truck with way more features than the other one I was interested in. Jed made everything great as well with a speedy paperwork process. They have awards for being the best dealership and I see why! They are the BEST.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By SheltieLover on 10/12/2019 at 11:35 AM. Helped by Christopher Barlow was my service tech both for tires and oil change.

Huge shout out to the service department. It started with my tire indicator light coming on in the morning. I went in and had them check it out. The cold snap messed with air pressure. Chris checked all my tires and added air. I then made an appointment to get much overdue oil changed. Was in and out in a very timely fashion. Never disappointed in the quality and speed of the service guys no matter what I go in for..Thanks guys for the wonderful work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New tires

By Carleigh C on 10/12/2019 at 4:21 AM.

Chuck made sure that getting my new tires was as convenient as possible! He made sure that I knew about all of the special offers from GM and helped me save as much money as possible. I switched to Holm about a year ago, and I have had great service every time. They never pressure me to purchase extras, and have always been very helpful. This is the first dealership that I feel like I can trust.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truck Repair

By Connie Bentz on 10/12/2019 at 1:39 AM.

The first repair did not correct the problem. The truck was scheduled to determine the problem. Chuck explained what the problem was and the cost of the parts needed to correct it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By ashley decker on 10/11/2019 at 7:29 PM.

I took my newly purchased pre owned vehicle for an oil change ( first one was on the house!) and while they had my van up they informed me my two rear tires had some noticeable wear spots on them. Well seeing as how I have only had the van for a couple months and it has less that 50,000 miles the tires shouldn’t be giving me any problems at this point. Without even saying anything or having a chance to be disappointed they told me they were going to order two new tires for me and get them put on! Free of charge ! Never in my life has a dealership went above and beyond the way they did. I would highly recommend not only their sales team (mandi Simms is who helped me purchase my vehicle) but I highly recommend their service and parts department.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Surprised, it was a pleasant experience

By Dee Miller on 10/11/2019 at 3:45 PM.

My husband was not able to come with me although he did the initial contact online. I was scared to do this on my own but was pleasantly surprised with how each person I dealt with was absolutely wonderful and made the experience actually fun. Mandi Sims was just exceptional--she does her job extremely well and I felt in good hands with her. Jed Smith actually made the signing of all the documents fun. We will come back.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Oil change

By mgawin on 10/11/2019 at 3:15 PM.

Good service, done timely. Had oil change done. Service rep also alerted me that there was a brake system recall. They did this as well in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They treated me like a friend, and I will come back.

By cpfaff0 on 10/8/2019 at 1:24 AM.

When I was trying to decide whether I would trade or not, I read a lot about Holm Automotive in Abilene. Wonderful reviews, and recommendations from friends helped me to know I was making the right decision to go there. My salesperson, Mandi Sims, was very personable, helpful, positive, and went out of her way to help me be comfortable with the entire process. This was the first time I had traded without the help of my late husband, or my Dad. So, I was kind of nervous. I was really glad I chose to "come home" to Abilene to trade. From the sales department, to the finance department, to the kind folks who met me at the door, it was outstanding service, and no pressure sales. As I stated before, when it's time to trade again, I will go back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By Jeff on 10/7/2019 at 11:19 PM.

Had accouple of issue to take care of. The got me in within a day and fix the issues all the same day. Always very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience from start to finish! Highly recommend...

By Dmiller113 on 10/6/2019 at 8:17 PM.

Great experience from start to finish! Highly recommend purchasing from Holm Automotive. They made the process quick and as simple as possible during this experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repaint truck bed

By lawrence.rinehart112 on 10/5/2019 at 12:49 PM.

Niles and Deedee were easy to work with and kept me informed of the progress. The end result of the project was super! My truck looks amazing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good visit

By skrazak on 10/5/2019 at 3:25 AM.

Had an early morning appointment. Was greeted promptly upon arrival. Walked next door for breakfast and service was completed shortly after I returned. Got the paperwork done and was on my way home!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Ever

By cattss078 on 10/4/2019 at 3:42 PM.

If you have ever had an air conditioner fail, then you know you are about to spend a lot of money. Compound that by what the internet information and your bank account is doomed. GMC air conditioners are well known online for failing and the number of lawsuits out there because GM hasn’t recalled them is staggering. I brought my truck in to Holm and I was expecting the worse. I told Jamie if he could fix it $500 then go ahead and call me if it’s more. In my mind I wasn’t getting my truck back for less than $1500. He replace the air conditioner compressor and some how got them to pay for it. It cost me $55. I love these guys. If you haven’t found the mechanic that you trust with your vehicles and safety’s of your love ones in those vehicles then you haven’t tried Holm. Do it. Go see Jamie, I promise you won’t regret it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and good service

By granny on 10/3/2019 at 5:52 PM.

My car was leaking oil. I called Holms and spoke to Mike. He set up an appointment for me and called me when car was done. Friendly service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top of the line dealership.

By chevylover on 10/2/2019 at 10:58 PM.

We have bought 3 vehicles from Holm Automotive. They have always done our service in a very professional and courteous manner. They also have great deals on ne tires also. We would recommend them 1000%. I wish they offered a complimentary car was after the service, but still very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Installed accessories

By yarrow.brian on 10/2/2019 at 4:43 PM.

Melissa and Brad went above and beyond to help with getting the perfect accessories and Niles was great to help explain them Chuck greeted us very professional and keep us up to date on the status

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Quick and easy

By richlee208222 on 10/2/2019 at 2:46 PM.

My only complaint was that when they gave my vehicle back, there were dirty shoe prints on my carpets, both driver side and passenger, and dirty hand prints on my lower driver side dash, especially around the hood release.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A very nice comfortable atmosphere

By Madonna on 10/2/2019 at 12:49 AM.

I would certainly recommend holm automotive Service to anyone that was intrested in buying a vehicle. They were very courteous and polite and knew exactly what I needed I would certainly go there again. Kent and J.R. Were very very helpful And explained everything to me And the price was right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and a quality vehicle

By rondabradley4913 on 10/2/2019 at 2:10 PM.

The salesman was very kind and courteous with no pressure. I came in to look at a vehicle and walked out an owner in a matter of a few hours. I would recommend this dealership to anyone.

I would recommend this dealer.