Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4  
Friendliness
4.4  
Overall Experience
4.1  
Price
4.2  
Quality of Work
4.1  
Service
1.5  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price

Disappointed & Disrespected Customer

By Darrel on 8/20/2019 at 5:58 PM. Helped by Chad Vanoven.

I was attempting to buy a Ram 2500 truck at the Classic Arlington site. I requested info from the website. I received an email from yhaley@classiccdjrf.com that provided a link to the Classic web site. On Monday I received a call from two different gentlemen (Brad Fuller & Matt). I made an appointment to see Chad Vanoven on Tuesday evening 8/13/19 at 6:30 to view a specific 2018 Ram 2500 diesel crew Lariat (vin 3C6UR5FL3JG237074). I was told that Classic valued the customer's time and wanted to ensure that the vehicle would be prepped and ready for viewing. I was provided a meeting ID code of R 6812. On Tuesday morning I received a call to confirm the meeting. During that conversation, I requested to be informed of any changes, such as the specific truck being sold, prior to me driving to Arlington. I drove 1.5 hrs. in heavy traffic from Greenville, TX to meet with Mr. Vanoven. When I arrived I found out that Mr. Vanoven was not there and that I should talk to anyone of the sales staff. (seemed disrespectful to have a specific appointment that was not honored). Even worse, I was told that the truck I had driven to Arlington to see was not available because one of the employees had been driving it for the last several days to see if he wanted to buy it. At this point I'm sure you can understand my disappointment with the dealership. I am wondering if this is a bait and switch tactic or just a total lack of appreciation for a potential customer. I posted my issue on Classic's "problem resolution" page and expressed my concern with two individuals that called to follow-up on the appointment. I have not been contacted by any member of management from the dealership to explain their failure. I am left to assume that this must be an acceptable and common practice with Classic Dodge Jeep Ram Fiat of Arlington.

I would not recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

. Advertising scam

By K2012 on 8/3/2019 at 10:41 PM.

Dealership would not honor advertised price of a truck I printed from the internet. Checked the price while I was there that still reflected the same one I printed. Saleswoman stated the price was changed that morning. The price was changed while the saleswoman was checking with her manager.

I would not recommend this dealer.

Overall Rating

3.0  

4   Customer Service
5   Friendliness
4   Overall Experience
1   Price
1   Quality of Work

Greatly appreciated

By DD Cook-Littleton (Joseph) on 6/17/2019 at 9:11 PM. Helped by JIMMY CAREY.....MAGNIFICENT !!!!.

Appreciated interactions with Dan at that time Service Manager. Jimmy Carey is exceptional And very knowledgeable Service Advisor as it relates to my 500 POP. My concerns weren’t addressed as well from the Owners, thus I have little to no confidence I recommending purchasing a vehicle from this dealership. Bought vehicle in March 2017; Tim was a dishonest, dishonorable former Parts Manager, so glad he’s no longer there. I’m very suspect of a vehicle that’s has rotor issues within the first 30days and the dealership does NOTHING to amicably resolve the issue. The OIL CHANGES prices without coupons were extremely pricey and it would take an act of Congress just to get the $59.95 + tax/fees consistently.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Nzpda15 on 6/4/2019 at 11:05 PM. Helped by Bernie Ulrich, Joe from Finance..

Bernie from Classic was able to help get into a truck that I wouldn't have been able to get into elsewhere! Came here only looking around and once I found the right truck I wasn't sure I would be able to afford it. Thanks to Bernie Ulrich I got into the perfect truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great people that I worked with

By Crazycarguy1978 on 5/25/2019 at 7:24 PM. Helped by Bernie Ulrich.

Bernie was great seemed honest and upfront. financing guy was easy to work with and not pushy on warranty upgrades. Would definitely use again in the future.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest manager and upper management covers for it

By Jeepin23 on 5/3/2019 at 1:01 PM. Helped by Chris and Carmine in service dept.

I will not ever be returning to this service center. Pacifica was in shop last week for 2 warranty issues and scheduled oil change while we were there. Carmine tried to sell me 4 new tires within minutes of me walking in and acted like it was necessary due to tires being different. Point blank told me 4 were needed. Long story short, didnt have tire or price we wanted so told them no. Went to pick up car expecting to look at tires and see Carmine was right only to find out tires were the same brand, size, and rating, only difference was one was newer model (not "lemons" or 3 different tires like he stated). And the main warranty issue we were there to address still wasn't fixed. Chris the service agent never came to explain to us or called to explain the tire issue or be transparent. If once they got the tires off in the back had called and explained their findings and gave us the option of 2 or 4 tires with all the facts, we probably would have bought tires. Left a review the next day and suddenly the owner and Dan in the service center are very concerned and want to look at my car to figure out where the problem/misunderstanding was. Pretty much got the feeling Dan wanted to prove me wrong. Suddenly wanted to look at tread, turn wheels, even took pictures of model and brand and basically, I think, to be able say my initial review was a lie. By that point I had already removed review and was willing to give him a chance to rectify the situation and hear him out. But Dan's answer pretty much was it was sound advice by Carmine, just not well explained. Yet Dan also admitted he couldn't think of a scenario where having 2 different model tires on a FWD vehicle in the front that are both A/S in Texas this time of year could cause an issue if they were wearing the same and had good tread left. I had already gone to a different company before going in to talk to Dan and asked point blank twice if I needed 4 new tires or only 2 (2 did have lower tread and needed replacing soon but all 4 were wearing evenly and 2 in front had 9/11 tread rating still.) Even when the other placed priced 2 and explained the 2 good ones I still had didnt have a milage warranty on them and I again asked if I should replace 4, assistant manager of other company again said "no reason to replace good tires, just the 2 with lower tread and more wear need to be replaced." Never once did Dan come out and admit Carmine's mistake just basically danced around the facts and spent 30 minutes of my day trying to trip me up or prove me wrong. Did nothing to earn my trust back. While I appreciated him listening to my side of things and taking the time, if you cant admit your guy messed up, I wont be returning and you aren't to be trusted in my opinion. I will be finding another dealership to deal with the warranty issue.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Jochoa767 on 2/26/2019 at 10:11 PM.

Yissell Medina was very straightforward and worked in a hassle free manner that I really appreciated. The sales team worked to earn my business and did not try to sell me things I did not want or ask for. Great job! I definitely recommend everyone visit Yissell Medina for a wonderful car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alonso did a great job helping me get my pick up.I was very

By Putter1945 on 2/15/2019 at 9:18 PM.

I was very satisfied with all the help I got from alonso. He helped me get the pick up I wanted and at my price range. Thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helped me get a V8

By Jman on 2/9/2019 at 5:44 PM.

Alonso worked with me to get the car of my of my dreams, and with good payments and with gas tank filled and offered to fix anything wrong

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By JeepGuy on 1/26/2019 at 3:41 AM. Helped by Tim.

I went in for an oil change and a tire rotation and I was lied to and told that the tires have been rotated when in fact they were not. And when i talked to the supervisor he was so rude.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastico servisio

By Sostenes13 on 1/11/2019 at 6:36 PM.

Yissell me asistio en la compra de mi nueva 2019 Ram , contest to5 todas mis dudas que tenia sober el modelo, fantastica Chica, definitivamente la recomiendo como vendedora de autos.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alonso Contreras

By Matt on 1/16/2019 at 3:27 AM.

Alonso was great and made the whole experience as easy as possible. He was very helpful with finding the best deal and making sure I was taken care of. I would definitely recommend him to any and all of my family and friends. Thanks for hooking me up.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great people to work with.

By Susan on 1/11/2019 at 10:58 PM. Helped by Mark Kraus.

From the manager to the sales agent to the finance person, nothing but good things to say. As a grandmother and single lady, I felt respected and valued as a customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark Turner

By Annette5 on 1/7/2019 at 11:12 PM.

Mark Turner was awesome he helped with financial paperwork and very patient with us while I had to wait 20 minutes for our bank to raise the debit amount. Very professional and kind I’m glad u have him working there. Thank u so much Mark

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Dodge Challenger

By Michael on 12/28/2018 at 11:07 PM.

Worked with me to make a good deal on new car. Brianna took her time, was very friendly and worked with me and her manager to get me a 2018 Red Challenger. Very polite and very patient, she did a great job. I would recommend Briana and Joe to my friends. Everybody loves my new car. Thanks for your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought the car!!!!!!

By Car2018 on 12/26/2018 at 3:37 PM.

Porsche and Errol was very easy to work with .. They were down to earth made me like family Errol replaced a damaged tire at no additional charge. I willowy definitely buy here agian!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By 1Mymoses on 12/20/2018 at 11:44 PM.

All I can say is I experienced overall excellent service from the sales associate. Very passionate about her work.Time deliverable was superb with all asked of her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1 rated dealership

By Texasdmarc on 12/7/2018 at 11:18 PM.

Best dealership in Arlington. I spent over 10 hours a day for 6 days trying to get a deal on a car. Ever single dealerships talk to you like you stupid and play these dumb games. This dealership said they wasn't going to play them games they was going to give me a good deal. La'porsha came out and she was friendly knowledgeable and willing to make this my last dealership. She gave me a trade in price that was so good I didn't have to negotiate, it was more than what I wanted. The car I bought had low miles and was the cheapest within 50 miles. If you want to get a new or used car and you tired of the games, you tired of the salesman's thinking they'll Einstein and you some brainless person. Well go to this dealership if you want to trade in your car they going to give you a good prices, if you want to buy a pre-own car they going to have good prices. You walk in you walk out a happy person take my word Classic Chrysler Dodge Jeep Ram Fiat of Arlington get 5 stars!! Ask for the la'porsha see will hook you up

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LaPorsche and Mark, my two most trusted and supporting staff

By Aldx on 12/6/2018 at 8:24 PM. Helped by Mark Turner.

LaPorsche came out and meet me with a smile and a wonderful handshake, she asked about my needs, I explained and within 2 minutes we went looking at what interested me. Her expertise was well noted and important to my needs and time frame. Mark in Finance was on top of his game and made sure everything was done correctly and That I had everything needed the first time. Both individuals were amazing and great to work with!!!! Love them both!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By dry25 on 12/2/2018 at 1:35 PM.

Just bought a 2019 Ram from Classic and Brianna was definitely 5 stars! She made the whole experience hassle free and I have already given her card to a friend that us considering a Ram. Thanks!

I would recommend this dealer.