Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.3  
Overall Experience
4  
Price
4.3  
Quality of Work
4.1  
Service
4.3  

Dealer Reviews

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Overall Rating

2.0  

1   Customer Service
2   Friendliness
2   Overall Experience
3   Quality of Work

End of a Relationship

By John Fehlhaber on 10/2/2017 at 1:16 PM. Helped by Ross Thimm, Darlene Loch, Carrie Taylor.

Atrocious experience with this dealership. I've bought 2 cars from this dealership in the past 5 years, and was recently in the market to replace my 2012 Equinox. I had an appointment to meet with Darlene Loch, but when I arrived, I found out "she was at lunch". Bad mark #1. Next, I was passed to Ross, her counterpart. To be up front, I told Ross that I had a relative who is a salesperson at Holz sister dealership in Watertown and that I'd likely buy the car from him (the relative) if I decided to buy the Chevy. He asked if there was any chance that he could sell me the car, to which I replied "...you can never say never". Once he realized that he wasn't going to make a sale that night, he got rude and dumped me off on another salesperson, saying "bring a Malibu around for this guy to test drive". It was very apparent from his mannerisms and tone that he no longer wanted anything to do with me. After returning from my test drive, he walked by me twice (within 8 feet) and never looked my way or even offered up a token "hey, how did you like the Malibu" or "can I answer any questions that you may have". Since this visit, the dealership has continued to follow up with me via email. I've left 2 voice mail messages for Carrie Taylor, Internet Specialist and also responded to at least one of the emails advising her to call me so I could provide her with the details of my experience at her dealership. As of this writing (well over a week after my visit), none of these message have been returned. I ended up buying another make at a dealership that treated me very, very well. It's quite safe to say that I will never spend another dime at this dealership, and I'll be quite content to let my friends, relatives and colleagues know where NOT to go to buy a new vehicle. What a shame that a previously very good relationship with this dealership went so south in just one evening. FYI, the only reason I gave a rating of 2 stars is from my previous experiences with Holz.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

RUDE ARROGANT

By woodland on 1/7/2017 at 4:30 AM. Helped by CALEB.

AFTER 2 MONTHS PROBLEM NOT REPAIRED. TOLD TO PICK UP CAR AND TAKE TO ANOTHER DEALER WHO HAS QUALIFIED TECHNICIAN AS THEY DO NOT. WISCONSINS LARGEST DEALER??? WHY????

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Focused

By Customer on 8/30/2016 at 1:04 PM. Helped by Paul.

Great service, timely completion and customer focused, thanks Paul, keep up the good work. Our family have purchased more than 30 cars over the years. Shirley

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Overall, NOT a good Dealer to consider

By GPANAMVET on 7/23/2016 at 5:22 PM. Helped by Steve, Dean, Dan and Paul..

The day of my sale I rate my Salesman as A, my Sales Manager as A+. I buy 1 or 2 new cars a year and I thought I finally found a Dealership that puts the customer first. Was I fooled! The next 2 days after my sale I now rate my Salesman as B-, my Sales Manager as B, the parts Dept as AA++ and the Holz Service Dept Writer as C-. Look folks, it's very common for car Dealers to be all talk and no action. Once you get past that, you have to hope you received a great deal and will receive great Service for your vehicle at the Dealership. With Holz, I'm willing to sit down with some one that cares and describe my experience with them. I will still do business with them, ONLY if someone listens to me and doesn't feed me a bunch of B.S.. We invest a lot of our money so we want to insure our investment is safe as long as we own the vehicle. My overall experience with Holz for my new 2016 Camaro that I just purchased is very disappointing. With the exception of the Parts Dept, overall, I was treated very poorly with some deception by Sales and the Service Dept treated me with rudeness, belligerence, disrespect and lies. In short, the minute I drove my new car off the lot, I have a noise in the left front wheel/shock area which I would like fixed. Instead, I experienced a Service Dept that does not stand behind their vehicles and requires a part to fall off the car before they fix the noise!! Mine is just one, I'm sure, of many nightmare some customers experience. The Dealers only display the good reviews they receive. I am a 68 year old Disabled Vietnam Veteran who served their country proudly.....AND would do it again in a heartbeat. Wouldn't it be nice that auto Dealerships, like Holz for example, would have the same attitude?! Thank you very much if you have read this in entirety. You be the judge. Remember, this was an overview. The detail was left out for the purpose of time and space.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good!!

By Cooking22 on 8/9/2016 at 12:07 AM. Helped by Chris. T, Paul.

The staff was knowledgeable and very courteous. My service was done quickly and with an inexpensive rate. I love these guys and I know definitely they will continue their superb customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch service department

By Ran126501 on 8/5/2016 at 12:07 PM. Helped by Craig, Arnie, Dave.

We recently had both our vehicles to Holz for service. Craig Prochaska was so great . Very professional, courteous, and makes you feel like a valued customer. We explained that we had an appointment after our oil change and they were very quick. We have used there convenient shuttle service which is great benefit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A GREAT JOB WELL DONE

By dpblack1966 on 8/5/2016 at 12:25 PM. Helped by CALEB REPINSKI.

Caleb Repinski was a great help he did a great job of getting me my appointment and getting my Equinox in for service he showed me the parts they were going to put on and should me the different tires for me to select and he told me what ones were best in snow and had a good rating i would recommend Holz Motors to everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very nice transaction

By kikmic on 7/25/2016 at 10:50 PM. Helped by duane.

great service fast response on everything,very pleasant transaction. had a problem with the sunroof and was taken care of immediately and given a loaner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Impala purchase

By Margaret Pedersen on 6/8/2016 at 2:10 AM. Helped by Andrew Winkler and Darlene Loch.

The best new car buying experience I've ever had. Andrew Winkler and Darlene Loch were amazing! Very knowledgeable, friendly, and gave me an incredible deal. I would recommend Holz Motors to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE TYPE OF SERVICE ALL CUSTOMERS SHOULD RECEIVE

By MYIPHONE6 on 5/24/2016 at 7:10 PM. Helped by TODD NOWAK, STEVE.

Todd Nowak provided superb service from the beginning to the end! You don't find great service like that anymore. My family are official customers for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall service

By GRUMPYJAY on 3/2/2016 at 3:08 PM. Helped by Paul in service Dept..

Paul and the whole team in the service dept. are fantastic I could not ask for a better expierience as usual thanks again John Wintheiser

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 Malibu Lease

By throat on 4/17/2015 at 2:48 PM. Helped by Andrew Winkler, Allen Johnson.

Great service at Holz. Andy Winkler and Allen Johnson made the process as quick and painless as possible. Andy had the car I was interested in, and ended up getting, ready to go when I came in for my appointment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly knowledgable staff. It took sometime to...

By StevesTahoe on 1/7/2012 at 7:35 PM. Helped by Mike I, Doug, Darlene.

Very friendly knowledgable staff. It took sometime to find what we wanted as they did not have one in stock, but they took the extra effort to bring one in at a great price and made us very happy in the end. We have purchased many vehicles there and they do go the extra mile to satisfy the customer.

I would recommend this dealer.