Dealer 2-Year Rating

Overall Rating

2.2 / 5
Customer Service
2.3  
Friendliness
2.7  
Overall Experience
1.9  
Price
2.4  
Quality of Work
2.1  
Service
2.3  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BEWARE OF UNETHICAL SALESMAN DECEPTIVE BUSINESS PRATICES

By Julie on 6/24/2017 at 8:08 AM. Helped by RICHARD GUEVARA.

RICHARD GUEVARA IS THE MOST DECEPTIVE UNETHICAL LYING DIRTY UNDERHANDED CROOKED SALESMAN I'VE EVER ENCOUNTERED AND FROM OTHER RIPOFF REPORTS MADE AGAINST HIM AND THIS DEALERSHIP THIS IS RICHARDS MO AND COUNTLESS OTHERS HAVE DELIBERATELY DECEIVED, HE'S FALSIFIED INFORMATION SUBMITTED TO THE BANKS ON DEALS HE'S GUILTY OF FRAUD AND BEING DONE OVER THE INTERNET HE'S GUILTY OF WIRE FRAUD. I COMPLETED THE ONLINE CREDIT APPLICATION AND RICHARD INFORMED ME MY FICO WAS OVER 700 AND I BELIEVED MY SCORE TO BE MUCH LOWER AND ASKED HIM IF HE WAS SURE THE INFORMATION HE PROVIDED ME WAS ACCURATE MORE THAN 20 TIMES THROUGHOUT THE WEEK AND EACH TIME HE VERIFIED IT AND CONFIRMED MY FICO SCORE WAS OVER 700 EVEN GIVING ME EXACT FICO SCORE OF 721, HE TOLD ME HE'D HAVE THE DEAL DONE THAT MORNING AND TO COME PICK UP MY CAR AFTER WORK. A FEW MINUTES LATER RICHARD SENT ME A TEXT THAT SAID "DON'T KILL ME BUT THE CREDIT SCORE I GAVE YOU WAS INCORRECT I MADE A ISTAKE BUT DON'T WORRY ABOUT IT LET ME WORK ON THIS DEAL AND TRY TO MY BEST TO GET IT APPROVED TODAY" NEEDLESS TO SAY, I WAS PISSED, TOLD HIM WHY DO YOU THINK I HAD YOU CONFIRM AND VERIFY MY SCORE SO MANY TIMES HE TOLD ME HE MADE A MISTAKE AND HE WAS OVER IT AND MOVED PAST IT HE HELD NO ACCOUNTABILITY FOR WHAT HE'D DONE LONG STORY SHORT HE TOLD ME TO F OFF, DON'T CALL OR TEXT ME ANYMORE IM NOT HELPING YOU AND HUNG UP ON ME. I TALKED TO A COUPLE PEOPLE I KNOW ONE A SALESMAN AT A DIFFERENT DEALERSHIP, A FINANCE MANAGER AND A GM OF A COMPETITOR AND THEY ALL TOLD ME TO CONTACT THE GM AT CORONA HONDA AND GIVEN THE CIRCUMSTANCES HE HAS THE AUTORITY TO PUSH MY DEAL THROUGH HONDA CREDIT. I LEFT A MESSAGE FOR THE GM, HE RETURNED MY CALL LEAVING A VOICE MESSAGE AND I INTEND TO CONTACT HIM TOMORROW MORNING. I WILL POST THE OUTCOME.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I give Mark 100%--A+!!!!

By Irish Girl on 6/3/2017 at 4:03 AM. Helped by Mark.

Mare made sure we were on our way so that we could keep a very important appointment which we couldn't reschedule. We are so grateful for the work done , as well as Mark's attitude regarding our needs. The work was done quickly and competently. Thank you, Mark, for taking care of our emergency repair in a timely fashion.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

wouldn't ever do buisness again with this place

By Ellagrace0127 on 3/20/2017 at 5:06 PM.

so i bought a honda pilot 09 end of june beginning of july. A week after owning car it starting shuttering. So it was taken back to them where they told me it was air in my gas tank. im not a mechanic however i know that this was bs, so i took back to a reliable mechanic as he told me it was defiantly transmission. so i even took this info to them and the car still doesnt drive right.. Its crazy they cant even fix there own cars. what gets me is later looking on paperwork they mentioned there turning on alarm and chsrged me 1,000$... It bums me out that i finally reached to the general manager since the car hasnt sstopped being a issue. The general manager didnt even respond. blows my mind, so once you buy a car they wont stand behind whats on there lot which is messed up. so no i wouldnt recommend this location... Not to mention i bought a after market warre nty never did they say i would have to drive 40 miles to get the car repaired which they cant even fix.so im going to have to go up the chain till were able to figure out a resolution. On a side note i did speak with servicemanager he was helpful, and so was don Churchill service advisor .

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Disappointed on 3/14/2017 at 8:39 PM. Helped by I believe it was Carlos. He took the lead after our nice sales person on 3/14/17 around 11:50am..

After we met with a nice sales person, we were directed to a person named "Carlos." He was the rudest person I ever met. We ended up walking out. Never will a buy a thing from them!

I would not recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
3   Overall Experience
5   Price

My experience was OK.

By juan diaz on 2/20/2017 at 6:54 PM.

I was help by Brice I explain to him everything the way I wanted to do the purchase and he was very helpful, I thought everything was ready to go when he introduce me to the sales manager Robert Welch. It was like I never told to Brice. I had to negotiate all over again( what a waste of time.) EXTREMELY pushy trying to sell packages when I had already mention no add on. I also had to refuse several times from Rafael the finance person the same sale pinch about adding on packages. Overall very satisfied with Brice Vazac..

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Got Integrity?

By digiadvisor on 11/12/2016 at 6:23 PM.

A deal is only as good as the people who construct it, and the integrity of the people at this dealership is a serious problem. I will not buy from people I can not trust. I visited your dealership this evening to purchase an Accord Sport in cash from Greg Foster. I have been speaking with Greg via email and text messages about purchasing this vehicle for a couple of months. In addition, I specifically communicated with Greg a few hours before I came to the dealership to go over pricing, taxes, and inventory. When I arrived he immediately try to sell me on a used vehicle that we hadn't even discussed. When I said no, I'm here for the car that we discussed, he brought over the vehicle and begin to discuss that it had accessories that were added to the vehicle. I informed him that I'm not interested in the accessories can they be taken off. He replied, that he would need to ask his manger - Robert Welch, but that he would ask him in ten minutes because he was taking a smoke break. After a few minutes, Robert came and begin to vehemently yell in my face about how he wouldn't be able to take off the accessories and how it's has to be part of the price. I asked was there another vehicle without the accessories; I was told no. When I saw that I was going to be forced into purchasing something I didn't want or need, I left. As I was walking away, he then said we could go inside and negotiate, I got in my car and left the dealership. About twenty minutes later, I received a text from Greg saying that we could now do the original deal without the accessories because he had spoken with the GSM. Really! What incentive would I have to go and waste my time again, when I was treated so disrespectfully the first time? Is this how Honda of Corona does business? If Honda of Corona worked as hard on its honesty, respect, and transparency with its customers as it does with up-selling them, I'm sure people would consider the accessories because they would have at least felt respected and cared for. Hopefully, in the future, Honda of Corona will do a better job caring for their customers; however, today, Honda of Corona is one of the reasons people avoid buying cars directly from car dealerships. Honda of Corona where is your integrity?

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Ignored and Misled by Honda Cars of Corona

By A on 10/23/2016 at 2:06 AM. Helped by Keith, Hector.

I spoke to Jun before arriving at the dealership to confirm that the car I wanted was on the lot and that they would honor their advertised price. He confirmed both. When I arrived, I asked for Jun but for some reason, no one would tell me that Jun was sitting at a desk right in front of me, including Jun himself. A salesman named Keith went so far as to say that he would "go look for Jun" on the sales floor even though Jun was in the office. Someone finally stated that Jun was right there, so Jun reluctantly came out and abruptly told me that he only answered phones and to go speak to someone else. Needless to say, I felt slighted and embarrassed that I was so blatantly lied to and then ignored. So my first impression, within 10 minutes of arriving, was that these people were deceptive and rude. Nonetheless, I test drove two vehicles, still with the expectation that they would honor the listed price. Instead, Hector told me that price was incorrect - alleging everything from a computer error to an expired coupon (in total he gave me 5 different and inconsistent explanations). Then he tried to push a price $1000 above the advertised price for "security and protection" packages. This dealership's "sales tactics" seem to include dishonesty and indifference to their customers. Not a place I would recommend to anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Eduardo Flores is the Best

By Ceo16casarez on 9/2/2016 at 1:14 AM.

He always helps and I have never had a problem with anything. I always wait for him. Sad thing is until today I find out he's no longer there so I will find him at another Honda and go there. He's a 5 star but the dealership manager couldn't even help me , Bruce Myers is so rude, when my battery died and had a concert as I explained and stranded and Honda care never showed up for my tow , and he. wanted to charge me and hung up on me cause it was closing time.So I went to Buena Park Honda where he told me told me to go where I bought my car and Michael Vejar took care of me. He is a 5 star.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude service By Jun & Eric is sales

By Erik on 8/5/2016 at 7:33 PM.

I called in to get more information with new car and when I spoke with Eric he was very rude and he did nor care about my bussiness ,he told me that for him it will not make a difference if I buy a car or not , I asked to be transfger to a Manger and he transfers the call to Jun . Jun has even more bad customer service skills and he basically told me that If I wanted to buy a car or not that he did not care about my bussiness and that I can go any where to buy a car . That he did not wanted my bussiness and I feel that is very bad custromer service practice . I then send an email to General Manger expresiing my concers and no response so that tells me that Honda Cars of Corona does not care about customers they just want to sell you a car and not establish a long term bussiness relathinship Very Very dissapomited with the whole experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience at Honda Cars of Corona

By Robert Quinn on 6/12/2016 at 7:23 AM. Helped by Sales: Catherine Marin, Sales Manager: Scottie Hitzeman.

Wasted two days trying to buy a car at Honda Cars of Corona. Sales lady was border line incompetent, almost like she didn't want to sell the car. They tried to push the security system like it was mandatory which added $1,000 to the advertised cost. The security system was not presented as an option and I had to force them to remove the cost. Sales manager, Scottie Hitzeman comes over to finalize the numbers. He has the cost of the car, taxes, dealer fees and trade listed but amazingly the credit for the trade was left out of the final number. I had to explain to Scottie that the trade should be subtracted from the final number. Scottie finally admits his first number was wrong. Did Scottie fail 2nd grade math or just another xxxxxxx car salesman ? During all this wasted time dealing with incompetence, another salesperson sells the car to another buyer. What a joke, will never deal with these clowns again. I went to another Honda dealership in Huntington Beach a few days later where I worked with professionals and got a better deal and trade on the same car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second time around they hit it out of the park!

By Jeremy Hernandez on 3/20/2016 at 2:11 AM. Helped by Sales: Catherine Marin, Sales Manager: Scottie Hitzeman.

I came in today 3/23/16 to look at a used vehicle they had listed on autotrader. The sales woman Catherine Marin was friendly and seemed to care about making me happy. The entire staff there was friendly, courteous and prompt. I couldn't have asked for a better car buying experience. I got the car I wanted at the price I wanted to pay. I couldn't ask for anything more. Go see Honda Cars of Corona today in your search for a new or used vehicle. You won't regret it.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible experience - never again

By Civiclxfinally on 3/10/2016 at 11:09 AM.

I used a popular app to find a price and trim level of the civic I wanted. Base lx with no dealer added options. Brice via email said he had that. Asked for bottom line- wouldn't give it me. Finally he said it would be only tax and license - I replied please give me a dollar amount. After awhile he replied back its about 10 % of the purchase price. Okay - if that's all I can get out of him - I'll go to the dealer... No problem I can do the math myself. I go there he hands me off to this young man 21 yo - pleasant enough. Take a test drive - like the car- okay I'm ready to talk. I look at the window sticker - protection pkg and alarm added. Told the young man I want the one that was quoted me- he said they don't have any of those. ALL their civics are installed with both - they never have just the base model. Hmmm.... Now I feel I went to the wrong dealer but I go ahead and listen. Wrong move. It seemed like this kid was throwing every shady salesman trick on me. So many lies , so many dirty tactics.... Of course they try to send in the next guy to close this deal - horrible experience overall. I wish I had read this before and had gone with the sales people that were recommended on this site. Bought a civic the next day with another dealer - the difference was night and day. We were so relieved.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Awesome service.

By Jeeptrav22 on 2/29/2016 at 6:11 AM.

Walked In with no appointment. Greg was the gentleman who helped us. Very friendly and information. The no haggling was a pleasant experience. We asked for the price we wanted. And he delivered. Process was quick. The only problem which wasn't anyone's fault, was that they were so busy, it took a while for the car to be detailed and given to us. Again. No one's fault. But other then that. I would definitly recommened Greg and the honda corona team.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful experience with Honda Cars of Corona...

By sematz on 2/29/2016 at 1:59 AM. Helped by Rick Roark, Patrick Harrison, and another taller young guy with black glasses (all service related).

This is definitely one of the worst dealerships I did any business with. I would give them 0 stars if available on yelp. I bought a car at this dealership just over a year ago and ever since my experience with them has been nothing but horrible. I even got turned away today from oil change! This is what has transpired since I bought the car back in January 2015: As part of my purchase I got 25k free maintenance and after coming for 3 months later for the oil change I asked them to check front passenger side since I have been hearing strange noise when making turns (at that point of time car was only 3 months old). The service guy tells me he will 'try' to see if they can take a look since they were very busy that day (standard excuse last 4 times I came there). After more than 2 hours he comes back and says there is nothing wrong with my car (noise) and that they checked and drove it around the block. I asked if he was sure again but he stuck to his assessment. His name was I believe Rick Roark. Then 3 months later I am back for another oil change and as soon as I tell the service guy (I believe his name was Patrick Harrison) what service I need (oil change) and that I again need them to check strange noise coming from front passenger side when making turns, I get an excuse that they may not have time (very early in the morning on a weekend when they were not busy as far as I could tell) and also because they only do oil changes on weekends and they do not have technicians that do those type of repairs on weekends. Well, none of this info is posted on their website or any of their brochures...Anyways, after 2+ hours Patrick comes back and tells me that they fixed my noise issue and that it was a bad strut - there was a hole in the strut and all of its fluid leaked out - keep in mind this is 6+ months later after I purchased this brand new car and after I already told them about this issue yet they told me NOTHING was wrong with the car. I was pissed about this but did not make any fuss by talking to managers, supervisor, etc...I am strongly guessing that they never bothered to check the issue first time I brought it up to them and this was a brand new car!!! Then today, I made an appointment for oil change 45 minutes ahead of time and as soon as I showed up the maintenance guy (forgot to catch his name) he tells me that he MAY NOT be able to do it today. Then I asked how come I made an appointment 45 min ago and the website said they were open and free. The sales guy the. says it is because they do not say NO to anyone. Definitely not true because they tried to say NO to me every time I came there for any kind of service. Anyways, I told him that their website should NOT let customers make appointments when they are operating at full capacity (as it may be on weekends) and that they should emphasize that on their website, ads, via email, etc and after that and mentioning that they do 150-200 cars day he finally agrees to do my oil change (by this time I am already irritated because this is 3rd time in a row they tried to give an excuse for not doing a service they are supposed to do). Then I asked how long would it take and he responded 2-2 1/2 hours if I am lucky after which I just said forget it and that I am not coming back....So this is it folks, worst experience ever every time I stopped by....and I am not even mentioning all of the incidents I had with them - i.e. scratching my car all over when washing it after the oil change (it is not touchless car wash), giving me hardest time when I tried and finally succeeded cancelling my 100k extended warranty (which under the state law I was legally entitled to 90 days after the purchase with no penalities), taking forever to assist you as you pull in for service (happened every time I came by), etc...MY ADVICE: Do NOT purchase or service your car at Honda Cars of Corona...complete amateurs in everything they do!

I would not recommend this dealer.

Overall Rating

3.5  

5   Friendliness
2   Overall Experience

Wasted our time.

By Isaac on 11/24/2015 at 6:27 AM. Helped by Forgot salesman's name... however, he was of indian descent..

My suggestion to this dealership -- don't use your products for personal use... Your kind salesman saved you from getting a 0 star. My wife and I went to check out a used Ridgeline they had available. As we entered the lot, we see the listed Ridgeline passing us by on the way in. Thinking we were mistaken, we asked the salesman about the one and only Ridgeline they had for sale in their inventory -- we find out it was just driven off the lot by the Finance Manager of the establishment, the same one we saw drive past us on the way into the lot -- for an "emergency" -- even though the Finance Manager's vehicle was on the premises. The salesman tried to get that finance manager to return with the vehicle but it was a no-go... she was already driving on the express lane and had no intentions of bringing the vehicle back until the following day. Fail. Anyway, we thanked the salesman for his help and went on our way.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Even Late Night Service Got me a Good Deal !

By Gerardo on 5/18/2015 at 5:18 PM. Helped by Joe, Ryan.

From Gerardo on 5/17/2015: For other readers out there, before you read my review I want you to know that this is just an honest customer's experience. I've never before visited Honda of Corona, but I made a quick stop late Sunday night approx. 40 minutes before closing time. I called in and told them what I wanted to see, Ryan had the car up front and ready for show, Joe was my salesman and was helpful and friendly, and Rafael handled the purchase and finance paperwork. The whole time I never felt like I was getting any of the typical "used car dealer garbage" that one sees at other places. They stayed open about an extra hour and a half for me, and I they even re-washed the car at something like 10pm, even thought the car already looked clean ...... Wow! It was a pleasant experience and I walked away knowing that I got a "fair" price for my purchase. Thank you guys for your service.

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Excellent on service department

By Claudia on 4/29/2015 at 12:54 AM.

I am living far away from Corona, but when I need service or have any problems with my Fit, I always choose to drive down there for the service in the end. Especially Mr. Ron Speco, he always taking care all your needs for your car and help you to make the best decision no matter how hard the problem is. And all the mechanists that I met, they all very kind to help you for any your requests regarding your car besides the service pack. Honda Corona service department has warm, friendly and helpful workers. I trust them to take care of my car ! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy - Respect - Honor!!!

By 07241992 on 4/28/2015 at 8:30 PM. Helped by Brice Vazac.

Dear all, Respect , Honor, Easy transaction, No hassles No Pressure ,Low price , Best Customer Service !!! Specially, Thank you to Mr. Brian Myers, Mr. Brice Vazac, Mr.Harry Permana and Mr.James Barton ( the best financial advisor.. Thanks James , I and my wife enjoyed to talk to you in last Friday 6/24/2015). Next day , I received phone call from Mr. Harry Permana to follow-up my new car. Thanks Harry , you are the best ... I will see you again and I will refers my friends to do business to you and your dealers. Anthony Le

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I will always come back to Corona!

By elyse7783 on 1/20/2015 at 12:02 AM. Helped by brice vazac.

i have had less than great experiences with Honda dealerships, but the guys at Corona are honest and kind! Brice helped me out and I am so grateful to him and his teammates!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Left after being yelled at by a sales manager

By SyracuseOrange44 on 6/26/2014 at 11:37 PM.

I walked into this dealership ready to buy a specific car that I had found online. The salesman, Jeff, was easy to work with and polite. I would have been a very easy sale for him. I took it for a test drive and was ready to sign on the dotted line with no hassle. After collecting my signature and all my information and agreeing on a price and financing, I thought I was in the clear. However, as soon as they ran my credit, I was informed that the car had JUST been sold. This is where things went downhill. First of all, why did they need to run my credit if they were just going to inform me that the car had been sold? Why not tell me that the car was about to be sold, and let me look around at other vehicles or wait to see if the other buyer they had backed out? I started to leave the dealership, but then I walked back in to see if I could collect the form that I had filled out that had my social security number, address, phone, income, and the contact information for my employer as well as my mother, who I put as my emergency contact. I had approached Jeff as he was right inside his manager's office, and upon hearing my request, the manager immediately fired back that he couldn't do this with a very rude tone. Upon hearing his tone, I was a little more stern with my request, but after only getting about five words out, the sales manager, Ronaldo, started yelling at me. We went back and forth for a few minutes yelling in front of everyone else at the dealership until I stormed out. I have been a Honda owner before, and although I am still in the market for another Honda, I will absolutely never step foot in this dealership again if that's how sales managers treat prospective customers. I hadn't even met this guy before and he immediately was rude to me. I understand if they needed to keep the form, but he could have explained that to me in a calm, rational manner instead of yelling at me.

I would not recommend this dealer.