Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.8  
Friendliness
4  
Overall Experience
3.7  
Price
3.9  
Quality of Work
3.9  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Who's on First?

By Potential Customer (NOT) on 11/17/2017 at 4:44 PM. Helped by Service Department and Sales.

Called their service department 11/16/17 to inquire if they applied paint protection film to vehicles. The service person advised I would need to talk to their sales department. I was then transferred to their sales department; the person I spoke with in sales advised I should speak to their service department. I told him I already did that and service mentioned it was a sales issue. He said no; and then said he would transfer back over to the service department. Okay, I was transferred back to service, and I let the phone ring about twenty times with no answer and then hung up. This is a xxxx of a way to run a business.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Buyer BEWARE

By notburn on 10/13/2017 at 9:29 PM. Helped by Business cards not offered and can't remember.

Car buyers beware. The sales process is very slick and fast. Honda Cars of Katy is NOT transparent with their pricing whatsoever. In order to toss you over to a Finance Manager, a one page offer will be placed in front of you. It will look very reasonable. Then, when you are in the Finance Manager's office, the swift selling begins with lots of add ons. You will never see or get a copy of that first piece of paper ever again. Proceed with caution and do business with this bunch at your own risk!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Horrible service center

By Mdemel94 on 8/11/2017 at 6:54 PM. Helped by Floyd and Valerie.

Very disorganized. I was very unimpressed with them for the whole 2 weeks they had my 2017 hrv in their shop it came back with a big gash on the dashboard and the manager says "all our tools are plastic so idk how that could have happened" my dashboard is basically a hard foam. Even a plastic fisher price tool set could have made that gash. Long story short, they're a pain to deal with and no one takes any initiative.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Service center consistently falls short of expectations.

By jwb473 on 6/26/2017 at 6:12 PM. Helped by don't remember.

We bought our 2015 Odyssey here and the purchasing experience was good but this is the 3rd time the service center has been problematic. Way too much to type, but we now have an appointment with Spring Branch Honda to have our recall work done. I give up with Honda Cars of Katy.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Poor service for oil change.

By Afuser on 6/20/2017 at 12:08 AM. Helped by Not sure.

Bought the lifetime oil change & salesman said it could be transfered to another state. Have since found out that was false. I made an appointment 2 weeks in advance, drove 4 hours, & still had to wait 2+ hours for them to change the oil. Think I will forgo going back & get it dine locally in less than half an hour!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bought a Kia Because Katy Honda was So Rude

By Libby Bell on 6/17/2017 at 4:28 PM. Helped by Renee.

I brought my 75 year old mother in to look at a 2017 CRV. After driving it and talking to a salesman for a bit we sat down in the office for a quote which they refused to give because she wouldn't say she would buy the car that day. They also wouldn't give her a quote on her trade in for the same reason. When she wouldn't commit to buying a car that night they became very rude. The salesman literally stood up and left without even looking back. We were left to get up and walk ourselves out. We left there and went to Westside Kia where they were extremely gracious, and she bought a Sportage that night. I will never buy a car from the Katy Honda dealership based on how rude they were to my mother.

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Tire nuts left untightened

By KG on 6/4/2017 at 3:45 PM. Helped by Do not remember.

Left my Honda pilot in the express oil change for maintenance code AB12 service. Got a call in 45 mins that the car was ready. When I picked up the car and drive it for half a mile, starting feeling the car vibrate, stopped it and checked all tires, they had left the nuts on the rear tire untightened. Really scary. Tightened it using the car wrench and too it back to the dealership to get all nuts re-torqued. Manager said someone will get fired for what happened but wonder why there was no quality check done before handing the car over to the customer. Really disappointed.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Forgot to tighen bolts

By Jessie on 5/24/2017 at 4:48 PM. Helped by Express service center.

Had an oil change for the first time, and when i got home I received a call that they forgot to tighten the bolts under my car, so i go back with very scary feeling that anytime along the way i might have an accident because of that loosen bolts. how unprofessional to forget those important matters on your car.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

hung up on

By isaiah12 on 5/2/2017 at 6:57 PM. Helped by Don't know he hung up.

The person spoke to on the phone was very harshly and rude to me. I had a question about A.C.repair. It appeared that I was bothering him. Before I finished my question, he hung up the phone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By USRN2006 on 4/30/2017 at 5:53 AM. Helped by Refrain Washington, Steven Martinez, Efrain's manager ( he introduced himself but sorry I forgot his name).

As soon as we got out of our car, a staff already greeted us. When we walked in the building, Efrain Washington immediately approached us. We came in at 7pm. But we didn't feel like we were being rushed, took time to take us around, very jovial and very polite. Found out later that he is a new employee, but he is a pro! The financial manager was likewise nice, helpful, explained everything to us in a manner which is easy to understand and remember. Everybody just seemed happy to be at work even though it's a saturday and it's already 9pm, including Efrain's manager who approached us at least 3 times and made sure that everything is okay. It will be a sin to not give these guys a great review when theyve shown us what real customer service should be like. Long story short, we brought home a 2017 honda civic hatchback, 2 hours and 30 minutes after we walked in. If Honda cars of Katy could fly people around, they will definitely put United airlines out of business .The business ethics that these people have is worth emulating. You've gained 2 satisfied customers here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Tim99 on 4/8/2017 at 12:13 AM. Helped by Dan.

I brought my 2017 Accord for service today and I was astounded. Dan met me at 7 am, checked me in within 10 mins, brought a loaner car to me, and the service was performed on time and was ready for me to pick up as promised. I bought this vehicle in October and everything about Honda Cars of Katy has been amazing then and since. I'm impressed and will continue driving one and a half hours every time I need service and a new car. Thank you. Don't stop paying attention to the customer. Tim B

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Dissapointed

By Servicez on 3/25/2017 at 1:57 AM. Helped by Floyd.

Brought my 1 year old HRV in for a couple of concerns and when I stepped in the door, I was in the hands of a young arrogant male. First, does he realize he is not the president, just a guy receiving my car for service I was unhappy from the start. Long story short, two weeks pass, no courtesy calls to tell me what is happening. I made the calls, occasionally out if concern. I finally called and told them I was coming in to get my car. Nothing accomplished in the two weeks. The positive is I had a loaner, which he reminded me, so I should have been satisfied. The best part was the inside of the windshield was so dirty and driving home into the sun was a joke. And the outside near as bad, and no washer fluid!!! I took my car and can't decide if I want to trade it in so I don't have to deal with honda service again or if I will go to another honda service. Not katy. I never post negative but I think this is the perfect first.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Juston Warren on 11/3/2016 at 4:27 AM. Helped by Mike rowe.

Great experience would recommend everyone to buy here. Mike did an outstanding job. Got a great deal and it didn't take long at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Roxi hart on 12/30/2016 at 3:42 PM. Helped by Alvaro Davila.

Had to bring my car in for recall issues, called the day before and was told to arrive at 7 if I didn't want to wait (I live over an hour away). So I was second in line before the doors opened. Then told techs don't arrive til 8!!! But Alvaro Davila was great and kept me updated on the progress and promised to get me out as soon as possible. What started as a unhappy morning, turned out great because Alvaro stayed on top of things and kept me informed..

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest / Sneeky

By david on 12/30/2016 at 4:55 AM. Helped by Javier, Andrew.

Absolutely worst experience! Stay away from this place!! I already told all my friends to avoid this dealership. My credit was frozen at the time of purchase, the finance manager told me to sign the contract first and redo the paper work after my credit freeze is removed. A few days later, when I came back to redo the paper work, the finance manager told me no need to do anything because everything looks OK. But I want to remove some aftermarket add ons which were expensive and useless. The finance manager told me that I already signed the contract and nothing can be removed. Talked to the finance director, same story, told me that the contract has my signature, end of story, better consult a lawyer. The finance manager and the director was disrespectful and deceiving. The windshield addons, tire protections are expensive and deceiving. I was told those are aftermarket products, and not cancellable. Asked which paperwork shows they are not cancellable, finance director told me there is no where saying they are concellable, so they are not cancellable. The finance department is a joke, totally unethical. All my friends already knew the experience I had, I just want more people to know this and stay away from this dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Just keep driving past this dealership....

By Disappointed on 12/17/2016 at 4:58 AM. Helped by Jason McCabe.

I am surprised they were given 5 stars from some customers and suspect these are not actual customers. The sales experience will be your tip off that these people could care less about you, the customer. I love Honda's but these people are not worthy to sell them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Desperate People

By G on 12/14/2016 at 3:07 PM. Helped by Everyone I came in contact with.

I felt as though I had just been exposed to the most morally corrupt group of people ever in the business world. I can only guess that they are not being paid a decent salary. It's as if they only hire social paths.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY!!

By Tyron on 11/19/2016 at 1:48 PM. Helped by Finance Manager.

A lot of lies from unscrupulous employees. Pricy/worthless add-ons as nitrogen to your tires and an extra protection to your new car's paint that will cover 12 months (had you seen a car with paint damage in the 1 year?). They offer oil change and then added that to the price tag. I'm not there yet but there's people complaining about how they determine when you oil needs to be changed and there are complaints about how long services take. The guarantees are worthless and some of them are non cancellable. Nitrogen for your tires for 2 years for $673? I bet your tires will worn out anyway. $300 for a guarantee that if the car is theft the dealer will get $2k to apply toward your NEXT purchase. Your will want to finish this transaction before determining if you will get your next car from them. A coverage for your windshield for $800 that will cover 3 replacements UP TO $2,000 that's not worthed. Paying $800 you are already assuming 40% of the POSSIBLE loss. Do your homework and go to another dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service, very professional!

By avizl7 on 11/11/2016 at 11:03 PM. Helped by Robert White.

If you're looking for a great car then this is your place. Even better, ask for Rob White and you will get a top notch experience. He is very personable and values his customers! Great deals, better service! Thanks Rob!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Sleazy Sales Tactics

By mikes12345 on 11/17/2016 at 2:31 AM. Helped by ?.

This was a terrible buying experience (or attempt). We were excited about a car we had just test drove that we thought would meet our needs. However, from the get go, the salesman started playing games. To begin with, he starts with a price significantly above msrp for "add ons" that the dealer puts on all cars, but are not necessary and of little value to me. He asks me for a price and acts offended at my figure (old, lame sales tactic). After a half our of back and forth, he comes back saying he can make the price work with a lease. Rather odd considering I didn't give him a monthly payment target. Anyway, he was unwilling to share any actual numbers or print outs, he just kept jotting numbers down on a paper and showing them to me, but not showing the math. The funny thing is the lease payments he was showing me was with more money down and much higher monthly payments compared to what is on Honda's site... when I called him on it, he pulled his manager in. The manager/supervisor gave me other lame excuses until I had just had enough. They were trying to put me in a lease with very high money factor (the equivalent of interest rate) without even running my credit, which is excellent. They are either dishonest, xxxxxxxxx against some types of people, or, worse, both. I test drove there due to the convenience of their location, but I would NEVER EVER buy from them. Buyer beware.

I would not recommend this dealer.