Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience

By D. Redman on 9/4/2019 at 2:00 PM.

Several members of my family have bought vehicles from Honda Cars of Rock Hill. Our latest purchase adds to the list of exceptional experiences with this dealer. Our first purchase with Terence is a 2019 Honda Civic. Terence gave us tons of information on several models we expressed interest in and was willing to spend the time with us to narrow down to exactly what we needed. Terence made sure we knew how to operate all the fancy features our new Honda offers. We find the staff at this dealer to be very friendly and without a doubt helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrence Brien

By Sasinow on 8/26/2019 at 11:44 PM.

Terrance was intelligent well informed and considerate of my needs. I would certainly recommend anyone interested in purchasing a New Honda to consider this dealer in Rock Hill.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Both the Journey and the Destination were Excellent

By Rayray on 8/22/2019 at 7:30 PM.

I am and have been a Honda owner for more than 35 years. I unfortunately had issues with my 2019 Honda Odyssey and the entire Hendricks Honda Team in RockHill were responsive and supportive - specifically Zack and Matthew in service dept, Joe and Russ in sales dept as well as Angela in Finance and Andy. It has been a pleasure working with this professional team and I plan to buy all my future Hondas (I have 4 driving teens) from the RockHill Team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Nekka on 8/5/2019 at 11:50 PM.

We had a great experience with everyone that helped us! Terrance was great, Steve was great, the entire team worked hard to get me what I wanted! Thank you! Nekka & Scott!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Nobody ever answers the phone!!!

By KBC on 8/5/2019 at 9:05 PM. Helped by No idea, nobody said their name in service.

I bought a new car 9 months ago, I love the car buying with Brandon Grubb. However, it takes an enormous amount,t of time to schedule service. I have called 3 days in a row & the phone just keeps ringing & then loops to voicemail or to retry the service dept. I tried for an hour at a time to schedule an appointment. Finally I got an appointment. When I came to check in, I stood there with no greeting, nobody said we will be right with you, nothing. As I waited to be noticed, the phone was just constantly ringing. There were 7 people in the dept, 2 were helping other customers, others just looking at their screens, meanwhile the phone just kept ringing & ringing. Nobody was in a hurry to help anyone or to answer the phone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would never go to any other dealership

By DebraA1954 on 7/28/2019 at 9:09 AM.

Everyone at this dealership goes above and beyond for their customers in every department. All the employees I had any contact with at all were great!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Honda Insight 2019

By qwerty on 7/16/2019 at 4:41 PM.

Had a great morning purchasing my new Insight. Terrance was helpful in placing me in the vehicle I was interested in and made the buying process efficient and enjoyable.

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
3   Friendliness
1   Overall Experience
4   Price
5   Quality of Work

Worst experience with a sales manager

By abeaman on 7/7/2019 at 12:22 AM.

Brian was only concerned with what he wanted and failed to give good customer service Plus even if the customer is wrong he should have realized the customer is always right poor rating 1 star or even a negative stare

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going above and beyond!

By LancasterCarBuyer on 6/27/2019 at 5:21 PM.

Jim provided exceptional customer support in helping my 81 year old mother purchase a new CRV. He brought the car to her for a test drive, and patiently answered all of her questions. He then returned the next day, and helped finalize the paperwork for the deal. A very positive experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robert was a great salesperson and would buy from him again

By Richard 2 on 6/25/2019 at 7:46 PM.

Awesome dealership and great customer service. I would definitely purchase from this dealership again and would recommend friends and family to purchase here also and had an awesome experience with the purchase of two 2019 models vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!!

By charlottedatenight on 6/19/2019 at 1:11 PM.

Big thanks to Terence for finding a car that has literally everything I want and for a good price! I love my honda civic hatchback!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Terence!

By Emily Erickson on 6/12/2019 at 4:14 PM.

Terence was very helpful and made sure the car buying process was as quick and painless as possible. He was extremely knowledgable about the cars and the different capabilities they have. He also reached out more than once after I drove off the lot to make sure I didn't have any additional questions or issues.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome

By B20 on 6/8/2019 at 3:52 PM.

Ken is awesome ! after going to many dealerships not finding anything I Wanted Ken helped me make my decision ! He was patient and caring. I loved the fact that he wasn’t pushy. Ken helped me find the car that l love ! If you are looking for a great car salesman! Ken is definitely the guy !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jim Scott, Best in Sales

By efif01 on 6/6/2019 at 9:31 PM.

I have purchased 2 vehicles from Jim Scott and he made each experience fantastic. No nonsense, no dickering, just forthright honesty. I highly recommend Jim and Honda Cars of Rock Hill as the premium dealership in the region.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good Experience

By Cory.hyslop on 6/6/2019 at 5:12 PM.

My wife and I bought our son a car for his 17th birthday. Terence was great to work with. Extremely supportive and respectful. If I ever purchase another car from RH Honda it will be with Terence and his team.

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Terence Brown

By Iluvmyhonda on 6/6/2019 at 4:38 PM.

I already submitted one , but will do it again . I felt Terence was very nice + personable . He didn't pressure me . He answered all of my questions . was patient . My son-in-law + grandson who were with me felt the same way . So far , I'm happy with my choice of vehicle . I would definitely recommend Terence + Honda of Rock Hill to others .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We will buy our next car from here, too!

By pilotbuyer on 5/31/2019 at 2:48 PM.

Jim was so friendly, calm, and patient. We never once felt pressured to buy. This was by far the most straightforward and least stressful car buying experience I've had. When we decide to buy a second car in a few years, we will definitely return to this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great car buying experience

By Boilermaker on 5/29/2019 at 10:24 PM.

What a breath of fresh air to work with a Sales professional who is a Consultant and not the typical used car Salesman. Ken did not pressure us to buy, he just kept offering solutions that ended up meeting our needs. Thank you Ken. We will be back for our next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Valarie on 5/27/2019 at 10:03 PM.

Ken Nance is an excellent salesman. He is very professional and knowledgeable. Love my car. Go see Ken for the best service. He will put you in the right vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Joy on 5/27/2019 at 6:43 PM.

Ken Nance is awesome.The customer service and quality of service received is simply Outstanding.Thank you 😃I love my car and it was a great experience

I would recommend this dealer.