Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman!

By 1ajk on 8/10/2018 at 11:02 PM. Helped by Kim Carter.

Impressive dealer inventory, great customer service from Kim Carter, made us feel comfortable every step of the way! Would highly recommend! Sheryl Walsh in finance was very friendly and helpful also!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Action speaks louder than words

By ericmilam86 on 7/20/2018 at 11:20 PM. Helped by Will Adams, Will Huerta.

I bought a 2010 Ford F-150 supercrew 4x4 back in April. Started off with a horrible car buying experience. Had been discussing things with a salesman over the phone and set up an appointment to come in and look at the vehicle, show my trade in, and go through the process. Salesman was not there when I arrived like promised. Had to start the process over with a whole new salesman. So had to go through all the run around on price again. Was told the truck was 20k at first even though the first salesman had already quoted me a price at 18.5k and I had showed the text so we could start the negotiations at that point. During this time a huge hail storm comes through Rockwall. We leave shortly after not coming to terms on price of the truck. I receive an email a week later about reduced prices on the whole car lot cause of the hail damage to most vehicles, including the truck I was looking at. Then I receive a call from the original salesman that the truck has been reduced and now they could get me down to my monthly payments I wanted to be at. I ask about the hail damage and yes it has some on the hood and roof so the truck had been discounted but also they would be fixing it even after the sale since damage happened before the sale on the lot. Went ahead and let them run the numbers and send my info to the bank for approval. Told them I would not be trading my car in so I would have no negative equity to roll over on the new truck so that way that my payment could be lower. So agreed to a price over the phone and told the truck was ready and that I just needed to come sign the papers and it was good. Also told that once again the hail damage would be fixed. Show up and salesman once again tells me you don’t have to put anything down and all is good. Then I go to finance office to sign paper work and I’m asked how I’d like the pay the $500 I was told I needed to put down. I just told them I didn’t want the truck then if that was the case cause I was told I had a deal in place and was ready to go. So then they worked it back out so I would put nothing down. So signing paperwork with just myself on the loan and once again assured the damage would be fixed and they would give me a call and set up an appt and give loaner car. Receive a call a few days later that now I need myself and wife on the loan so we need to come back and redo paperwork. So we do. Then a couple days later I’m told the paper was messed up and that dates were wrong so they send the salesman to my house to have us sign paperwork. So I set up an appt with the salesman to meet at my house to sign. Which he shows up before me and just has my wife sign my name to paperwork then leaves before I can get there. Then call him and I’m reassured he’d be calling me next week to set up an appt to bring the truck In and get my loaner car so the hail damage can be fixed. No call, no return call from the voicemail I left him. So I go to pick up my plates and talk to another salesman and he says he’s aware and that my name is on the list and they are bringing in 5 cars at a time to fix due to having to give out loaner cars and that they’d be getting in touch with me to have it fixed. Fast forward to today and I call after emails to the dealership with no reply or anything. A salesman calls me back that remembers talking to me and is trying to be some what helpful but is trying to tell me that the hail damage repair guys are not at the dealership anymore and that my time window basically is done and it can’t be fixed now. He did also say he would try to contact general manager to see if they could still take care of it or estimate it and pay for it to be fixed at another shop. Which it what I’d prefer after this treatment I’ve received so far. The salesman that sold me my car and finance guy no longer work there either. So basically I was lost in the cracks or whatever they want to call it and now they don’t want to hold up their end of the deal. I also purchased a warranty with my truck to which now I pray nothing does happen to it cause they will probably try to screw me over there too. I know buying a new vehicle is never easy but I wouldn’t not recommend you ever even step foot on this lot to even talk cars with anyone after my experience. I’ve bought a few cars from Rockwall ford and Rockwall dodge and I’d highly recommend just going there and dealing with a dealership with some integrity and that will live up to their words.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Leilarillo on 4/4/2018 at 3:35 AM. Helped by No comment.

Our experience with Honda Cars of Rockwall was very pleasant and delightful one, no pressure just a satisfactory transaction. We commend Will Huerta for a job well done.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Poor Finance department

By ktipian on 4/2/2018 at 10:43 PM. Helped by John Martinez and Nancy in Finance.

This review is more for their finance department rather than the sales or service. I purchased a vehicle in 2015 and traded that for another one in 2017. They were supposed to send my gap insurance refund back. I sent them all the documentation that they needed (as they instructed), waiting for months and never got my check. I had to call them several times, and spoke with one their finance rep named Nancy. Initially she told everything is in order and I should get my check. Waited for another 3 weeks and still no check. Called them back , and Nancy answers the phone again, and this time she tells me she has not clue what's going on and I need to contact their accounting department. Not to mention she was rude and kept talking over me and discrediting me over the phone. I spoke with their fiance director John Martinez and explained to him that I just needed my money back, and he told me the same thing that they don't deal with that and I need to call the accounting. I was like why didn't you say this thing they first time I ever called your department!! I just thought they were not open about this and the department and its personnel did a poor job at handling the situation. They are very efficient at getting their money from you but not so good at sending you the refund you need. I will not purchase any more vehicle from them again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great new car buying experience

By Toad on 4/1/2018 at 10:05 PM. Helped by Jim Bywater, Kevin Bonds.

We had a great experience buying our new 2018 Honda Pilot. Jim Bywater did an excellent job showing us what we asked for. Kevin Bonds in finance also was easy to work with. Overall one of our best car buying experiences.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good and very helpful

By Honda on 3/30/2018 at 2:32 PM. Helped by Danny Mendez.

It’s bright friendly service. Sales people that will understand your needs And work with you in getting the right Vehicle for you. There is no high-pressure sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Lana333 on 3/29/2018 at 7:07 PM. Helped by Jeff Laster.

From the front door on your fist visit, Everyone is helpful and genuine. My questions were answered either with a phone call, email or text. Top rate dealership and staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By rfpavlov on 3/19/2018 at 2:35 PM. Helped by Denise Hulsey, Rahim Gillani.

They respected our request not to be "hounded" once we went in or an initial test drive but communicated information as we requested it. Even though they didn't have my desired car in inventory, they were able to acquire it by trade with another dealer. Even the finance guy was great. Furthermore, I love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great.

By Pat J Maxfield on 3/18/2018 at 11:18 PM. Helped by Kim Carter.

Every employee we came in contact with was very polite and kind. My wife & I were confident they all did every thing they were capable of doing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great knowledge of product and professionalism

By Danny S. on 3/16/2018 at 2:35 PM. Helped by Jeff Laster.

Sales associate knew his product and provided very good details of the 2018 CRV we purchased. This is the second Honda I have bought from this dealer and I would recommend them to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Honda CRV

By Ricky on 3/8/2018 at 8:35 PM. Helped by Ben Teaney.

The dealership was great. Ben our salesman worked with us and only showed us vehicles in our budget. The entire process from start to finish was good.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellant service, very knowledable, enjoyable expereince!

By Cathy Bys on 3/6/2018 at 11:32 PM. Helped by Jim Routelonis.

Jim was very knowledable on the specsifications of each car, and understood what my goal was. He went above and beyod to search for the specific car I wanted, when the oirginal car delivery looked like it was going to be delayed. He even had the caar delivered so that I could surprise my daughter with it. The business person i worked with was very proficient, and did not waiste my time trying to seel me everything under the sun. I would definately buy from Honda of Rockwall again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FAST, FRIENDLY, AND KNOWLEDGEABLE

By jillian7717 on 2/28/2018 at 2:30 AM. Helped by Justin.

Justin my sales rep was very nice, professional, and made the card buying experience a pleasure. I love my Civic! The all around environment of Honda of Rockwall was friendly and full of energy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By DaddyMagic on 2/25/2018 at 9:42 PM. Helped by Kim.

Our sales rep Kim made sure any and all questions were answered. The sales manager had honest and helpful advice. Finally, the finance rep got a very attractive rate that worked very well for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brandy was Awesome

By DanRowlett on 2/25/2018 at 9:39 PM. Helped by Brandy.

Brandy was great,no pressure, she felt honest and sincere. My 3rd CVR and my second CVR from Rockwall Honda I’ve already referred Stacy and Danna Chapman for s new Honda CRV

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible experience

By Carguy21 on 2/24/2018 at 9:21 PM. Helped by Leslie.

Horrible experience, the advertised price is not what you get. They get you in and then add $600 of dealer add ones. Then at closing the car was advertised as a Certified PreOwned, they said the price did not include the CPO, it was extra. Salesman never said it was extra only told us the benefits. YOU are why car salesmen/ dealerships get such bad reputations. If you are going to charge more, advertise it. Horrible, wrong!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible experience!

By Hjoy80 on 2/24/2018 at 8:06 PM. Helped by Nabeel, Ryan.

I am extremely disappointed in this dealership! I have dealt with many people and dealerships in my life and have never seen such rude and inconsiderate people! I did a pre-purchase on a car on Thursday night. I wanted to take it to our mechanic to get it checked to be sure it was a good safe car since I have 3 children. The mechanic told us about 900 dollars worth of work that needed to be done on the car. We tried to call the pre-owned director Nabeel Alghussain on Friday and left 3 different messages in which the last person assured he would call at 10 today Saturday. He never called so my husband and I both called today several times and no one would put us through to him. In the meantime my husband spoke with someone named Ryan who said he was also a pre-owned director. He stated he could do whatever we needed Nabeel for. He told my husband he could sell it without fixing these issues and that he believed his guys over our independent mechanic anyway. Finally, Nabeel did call me back and stated I would have to wait until he had time to deal with it. The people who were at the dealership were more important. So my husband went us there so we could also be important in their eyes! He asked for Nabeel when he got there and they sent out the original sales guy who just got us the keys to our trade in and switched cars back!!!! Then my husband asked to speak to the manager John Fraiser who in my mind should have been involved long before now and he was nice and said that nothing should have been handled the way it was so I am glad that he at least admitted how this should not have happened! However, beware if you are looking for a pre-owned car they have actually stated they would sell this broken car that needs work done to someone else with no problem! That’s the kind of service you are getting! They don’t care at all about the people only the deal! Very, very, very disappointed! I would never want anyone to be treated like we were and I would never want to be sold a car that I immediately needed to get fixed! What a sad place! I can’t imagine wanting a deal so bad I put people in danger with a car that needs to be fixed! I would steer clear of this place!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job, Will!

By iridipucaribe on 2/24/2018 at 7:04 PM. Helped by Will Huerta.

I made my appointment online; however, WillHuerta called me and made sure I did not get lost by giving me directions to the dealership. Will helped me to acquire my new Honda Ridgeline. I enjoyed talking to Will. He was very helpful at all times. Thank you, Will Huerta, for your dedication, honesty, and friendliness.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Ekmcgee on 2/24/2018 at 3:27 AM. Helped by Wade Skurlock.

Wade was honest and up front from the start. We knew what we wanted and there was no hassle or back and forth like you find at many other dealerships. We love our HR-V and had a great experience during the entire sales process. Honda of Rockwall gave us the best price and the best customer service - they even called to follow up a few days later to make sure everything was going well and that we were happy with our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest car buying experience

By Miguel2017 on 2/23/2018 at 9:54 PM. Helped by Denise, Laurence.

The service was A1. I shopped here first before the other 5 dealers around the DFW but Honda of rockwall gave me the best deal and offer for my trade in form the start so there was only one dealer to come back to at the end.

I would recommend this dealer.