Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2.7  
Friendliness
2.8  
Overall Experience
2.7  
Price
2.7  
Quality of Work
2.7  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Quality Service

By Lin123 on 3/7/2019 at 10:47 PM. Helped by Craig Yeager.

A simple oil change - Left the battery cover off- found wedged between motor and accessory belt, washer fluid cap dangling off,None of the fluids were topped off. Oil filter was filthy, hard to prove without spy cam footage but i don't believe they changed that - oil reservoir had 1/4 inch of oil that needed soaked up, So How did i come about noticing this - dead battery the next morning - open my hood to find this mess. I had bought my first honda from Honda North - had been looking at Pilots the last few weeks - cant say i would go to this dealership - i went back today and all they had to say was they were sorry and the car should not have left like this - 95 $ i can go to a podunk garage and get better quality and honest service - Something going on at this Honda North went form speaking highly and intending to purchase another vehicle but not now... side not had battery tested - tested fine, no need to replace... so what did they do to my battery... spy cams for the next visit to ANY mechanic!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy and happy

By Rich81 on 2/16/2019 at 2:55 AM. Helped by Shayne Clint.

Purchased a Honda Civic very pleased with the service I got very nice place and very nice vehicles definitely will go back Shayne the salesman was very good and understanding and Clint the financial person was a great guy very understanding and actually listened to your questions and very clear on everything likewise with Shayne I would give this dealer more than five stars very pleased with my purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy sale, good service

By CarBuyerInButler on 12/16/2018 at 3:02 AM. Helped by Bob Kelly.

I purchased a Honda here in the past and have used their service department over the years and never have any problems. Recently, I needed to replace a totalled Honda and opted for a cheaper car for now and chose a well cared for Toyota they had for sale. I called the salesman (Bob Kelly) who my family buys cars from when we buy here, left a deposit over the phone and he had the car ready for me that evening. I took a test drive for 15 minutes and the paperwork went quick! I was there an hour and a half tops. I will be back to see Bob again when I'm ready to jump back into something new.

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Out of State Used Vehicle Purchase

By PH35 on 9/21/2018 at 11:19 AM. Helped by Ashley Gross, Matt Unknown.

Recently purchased a used vehicle from Honda North. Not wanting to waste time since I was coming from out of state, we had agreed on a purchase purchase with contingencies prior to my arrival. One of those contingencies was the driver’s seat being reupholstered due to the fact it was stained and had a burn hole. The sales rep I dealt with stated it would be no problem and it would be replaced. The day before my arrival, I received notification from my sales rep, Ashley it had been completed. Fast forward to the next day when I perform a walk around of the vehicle. I notice there are still stains on the seat and I’m advised it hasn’t been replaced but the hole patched and the seat detailed. I tell the sales rep the stains need to be gone before I go forward with the purchase and was told the seat was going to be replaced not “fixed”. Ashley stated it was no problem. I spent the next 90 plus minutes in the waiting area. Fed up with waiting for something that should of already been taken care of, I ask to speak with Ashley. I tell Ashley it’s reasonable to be compensated for my time being wasted after I drove 3.5 hours to get there from something that should of been replaced not “fixed”. Ashley stated she understands and she’ll talk to her supervisor, Matt. I then speak with Matt and express my frustrations. Matt states they’ll fill up the gas tank (it was on half tank when I test drove it) but will not compensate me and then proceeds to tell me to go inside with Ashley to complete the sales process, which I did not appreciate. Additionally, I fully expect any vehicle I purchase to minimally be washed and waxed with a full gas tank when I spend thousands of dollars at a dealership. I went through with the vehicle purchase because of the combination of low miles/condition of said vehicle. Not anything to due with the dealership. Overall, I rate the dealership 3 stars for the deception and my time wasted. If you are coming from out of state to purchase a vehicle I would be cautious. They will take advantage of leverage they hold. If I was local to that area I would have walked away.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Piss Poor User Experience / Usability (Website)

By AJ Lau on 6/11/2018 at 2:57 PM. Helped by NA.

I've been in the market for a car and have run into some fairly bad sites. Most of you probably already know, but there are still a ton of poorly designed, unusable websites, apps, plug-ins, etc. out there. Honda North on a Samsung 8 using newest version of Google Chrome and Android OS: (chat box is obtrusive, 'text us' is clunky and covers too much space, no need for a slideshow on responsive site settings = illegible and slides flip too quickly, giant white space at the bottom of the page). Annoying to me as a potential buyer and user, makes me want to cancel the lead I had painfully submitted. I can almost guarantee that 90% of the positive reviews here are fabricated by a third party.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

betrayers

By uttam kumar on 11/19/2017 at 1:21 PM. Helped by Katie Williams.

So I live in Cranberry and was looking to lease 2017 Civic Sedan EX and was getting pricing from all the nearby Honda dealerships. When I contacted Honda North I was asked whether I had figures from other dealerships to which I said YES and provided the figures to them. They matched the price, which was expected. However, the residual price that they quoted was $11627 whereas rest of the dealerships had it $12108. My nearest dealership, Baierl, told me that its not possible for Honda North to have the residual price this much low and suspected something is wrong and warned me about it. I asked the Honda North salesperson, Katie Williams, to go back and double check the figures to which she confirmed it to be 11627. So I decided to buy from Honda North. On Saturday I reached dealership to complete the deal they asked my certain documents which I didn't had at that time because I was never asked to bring in and so eventually I couldn't get the car even after going for a 45 minutes far dealership. I provided the documents and they called me on Monday to pick up the car. While signing the documents I was shown the monthly payments of $230 and asked me to sign all the documents. After signing all the documents I asked where is the residual price mentioned in the documents and to my surprise they showed me as $12108. I felt cheated and so called the salesperson and she smiled sheepishly and said the freight charges were not included in her quote. I asked her why didn't she told me earlier to which she didn't had any answer. I asked her if your figures were same as that of my nearby dealership why would you provided me wrong figures to make me buy from you? She said - "because we love when you buy from us". On top of this, the finance guys said that we offer free state inspection which other dealerships doesn't offer. He probably doesn't know that all the nearby dealerships provide free lifetime state inspection. They didn't seem to be wary of that fact that they just cheated me. They even warmed me about using the term "cheating" and "luring" for them because they don't think they cheated and lured me. The reasoning they have is that they were not aware of it. I told them about providing this feedback to everyone but they didn't care. Based on the above, I have following conclusions about this dealership: 1) The dealership doesn't have knowledgeable salesperson who has good knowledge of documents required to finalize the deal. 2) The dealership provide false information to lure customers to buy from them. 3) The dealership doesn't have information about the nearby dealership offerings to compete with. They think whatever they are offering is unique and nobody else have it. I am writing everything in detail to warn everyone else before they fell in the trap of this dealership. If you have any queries, feel free to contact me and I will show you all the email conversations regarding the above as a proof.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast Service

By Spunkietime2 on 9/8/2017 at 2:28 AM. Helped by Jess Fabio.

I used express service for an oil change. They were busy when I got there and was told it may be an hour. It didn't even seem like 20 minutes until it was done. They have a great waiting room with WiFi and a great inventory of awesome cars to look at while I was waiting. When my car came back it was washed as well. I will be getting all my service done here.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

awful service dept experience

By dave1stservice on 5/28/2017 at 2:46 AM. Helped by SCOTT, CLINT.

I RECENTLY SCHEDULED AN APP. ONLINE FOR A OIL CHANGE. WHEN ARRIVING AND WALKING TO THE SERVICE WRITER, I OVERHEARD HIM MAKING THE COMMENT " HE ARRIVES AND HOUR EARLY AND WIILL PROBABLY GET IMPATIENT" HOW RUDE. WHEN I WENT TO PAY MY BILL, I ADVISED HIM THAT I WANTED TO USE MY REWARD POINTS TOWARD MY BILL, THEY SO CONVENIENTLY TOLDME THE PROGRAM HAS BEEN DISCONTINUED. I ASKED WHY I WAS NEVER NOTIFIED. THEY SAID THEY HAD NO EMAIL ADDRESS ON ME. TOTAL LIE, THEN HOW DID THEY SEND ME AN EMAIL CONFIRMING MY APP. THEY ARE BAIT AND SWITCH EXPERTS, THEY SHOULD BE REPORTED TO THE ATT. GENERAL OFFICE, DIV OF COSUMER PROTECTION. SCOTT THE SERVICE DIRECTOR DID NOTHING TO RESOLVE THE ISSUES THERE ARE OTHER DEALERS WHO TREAT CUSTOMERS BETTER . "PRESIDENTS AWARD WINNER" WHAT WAS HONDA THINKING?

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Customer satifaction is not top priority''

By 1st time buyer dave on 2/1/2017 at 5:38 PM. Helped by Bob Kelly.

I recently purchased a used vehicle from Honda North. After I purchased the vehicle i noticed a accessory piece that it was advertised as having was missing. After several attempts to resolve this issue the dealer would not replace the part. The salesman Bob Kelly paid for the part himself. Does that tell you something about this dealer! Also Honda NORTH will not cover the cost for the headliner that is coming loose. Is this why they quit selling selling certified used vehicles, so they do not have to check them out before they sell them. I would never buy another vehicle from them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales mans

By Grafton on 12/15/2016 at 4:37 PM. Helped by Kevin Schultz.

I dealt with Kevin schultz this guy was amazing came in got pre approved had to take care of some last minute things kevin gave his personal number and was very accommodating this was my first time buying a car so I was nervous I texted this guy 3am with questions and he responded with in minutes and he's very professional definitely recommend this dealer also very family orientated make you feel like it's more than just buying a car .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda North <3 p

By MistiLeigh on 11/11/2016 at 12:05 AM. Helped by Frank Swick.

I've never had a better experience! All the employees were very courteous and helpful! I dealt primarily with Frank Swick and I highly reccomend him and this dealership!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever!

By Kbeej5 on 11/2/2016 at 1:44 PM. Helped by Frank Swick, Elisa and Mark.

We had a wonderful experience at Honda North with Frank Swick, Elisa and Mark. We will be customers for life. Our new car is beyond our expectations!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought 2 cars from Dustin and have had both serviced there.

By Carrie1r2 on 10/31/2016 at 5:59 PM. Helped by Dustin Hollenberger.

Perfect everytime. Great customer care!Every visit was professional, timely and comfortable. Never an issue with any visit or work done at Honda North. Highest of integrity!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By carguy133211 on 10/31/2016 at 5:38 PM. Helped by Dustin Hollenberger.

I bought a certified used 2006 Scion a few years back and about a week after I purchased it, the right axle went bad. I took it back a week later and they fixed it at no cost to me and provided me a rental car during the time it was being repaired. Great customer service and would highly recommend buying a car from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By njmiles11 on 10/29/2016 at 1:35 PM. Helped by Swick, Frank.

I recently purchased a used CRV from Frank Swick. His willingness to help and his professionalism were above excellent! Frank was not "pushy" at all which rates high in my book. He let me look at the vehicles and was right there when I needed him. I would recommend Honda North to anyone who is looking to purchase. And certainly ask to see Frank Swick. He is very knowledgeable and professional and kind. You can't ask for much more than that! I am pleased to say I am a very happy Honda owner!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda Civic

By Jesse Vollmer on 10/31/2016 at 1:24 PM. Helped by Dustin H..

I went to Honda North to look at used cars. Dustin H. was the salesperson that helped me out. As we were crunching numbers he suggested that I lease a brand new car rather than purchase an older one. I was skeptical at first, but I took his advice after he gAve me the pros and cons. I am really glad I did! Dustin got me into a new 2014 Honda Civic and I LOVE this car. My lease is up in a few months and I will be leasing again, and I will make sure I look for Dustin again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful!

By CRVowner on 10/31/2016 at 1:10 PM. Helped by Dustin Hollenberger.

I dealt with Dustin Hollenberger at Honda North when I purchased my CRV. He was professional and very helpful. He made the car buying experience so easy and a great experience. I highly recommend Dustin to all of my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth and Easy

By CRV_Driver on 10/31/2016 at 1:05 PM. Helped by Dustin.

I went to Honda North to purchase a Honda Accord I was told to see Dustin from a friend of mine and I am glad I did! He let me know that I could get into a CRV for the payment that i wanted. I am extremely happy with the CRV and am glad I was able to get AWD.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Honda North - Used Car

By woods22 on 10/26/2016 at 6:04 PM. Helped by Frank Swick.

We purchased a used car from Frank Swick. We were purchasing from out of state and did most of the transaction over the phone. Frank was very responsive to our questions, provided detailed photos and made arrangement for us to pick up on weekend to accommodate our travel. We are very pleased with the vehicle and the ease of purchase working with Frank.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made car buying painless

By Dtomps35 on 10/25/2016 at 3:44 PM. Helped by Frank Swick.

I told the salesman my price range and what i need and he got me the perfect car at the right price. Just took my civic on a trip to south carolina and it gave me no issues. It feels good to have a car i can rely on from a dealership that is ready to help at any moment.

I would recommend this dealer.