Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.6  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Happy so far with the Jeep

By Jeep1 on 8/13/2019 at 10:35 PM. Helped by Rohan Chauhan and Mike in finance.

No pressure, and very informative and considerate. We had and over all very pleasant experience. We will definitely recommend Honda in Red Deer to hour friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Incredible service!

By Judy Lynch on 6/11/2019 at 2:04 AM. Helped by Wiil Castro.

I was very impressed with the customer service when I purchased a new vehicle last week. Sales rep Will Castro was knowledgeable, patient and courteous throughout the process. Will ensured that I was aware of all my options and provided the information required to make the selection that best suited my needs. Will also spent additional time with me to explain the technology as well as demonstrated how to operate several of the new features. No question was too insignificant for Will to answer. I will certainly refer family and friends to Will if they are considering the purchase of a new or used Honda. Thanks so much for your assistance, Will!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, highly recommended!

By LRBREAU on 6/7/2019 at 5:33 PM. Helped by Charles Wilson, Will and Lauren.

We contact Charles Wilson about a sporty vehicle they had on their lot. He was super helpful and even stayed late on the Friday of a long weekend to accommodate us. He is a very honest and upfront salesmen and actually pointed out a few small things that he had noticed about the car, he assured us if we bought it he would make sure the issues were taken care of. We did buy the car and Charles took care of everything he said he would. I would also like to mention Will (sales manager) and Lauren (finance manager) who were also extremely helpful. In the end we got a great car, for a great price and couldn't be happier! I would not hesitate to buy another vehicle from this dealership, their honest and excellent service were top notch! Lisa & Ray

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome all around

By Honda on 5/31/2019 at 2:46 AM. Helped by Sam ,Corrine and Hunter.

I would recommend everyone looking into purchasing a vehicle to go through Honda Red Deer the staff there are impeccable and they know how to explain things thoroughly to the point that you understand and have no questions,amazing teamwork,my Honda purchase and experience was unreal,very grateful i went to Honda, highly recommended and Honda's are immortal in the vehicle world!very happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing Service

By #1 Inspection Agency on 5/28/2019 at 6:26 PM. Helped by Charles Wilson.

I was pleasantly shocked by the superior level of customer service and vehicle knowledge of sales associate -Charles Wilson. He went well above and beyond the "call of duty" , even offered to pick up my used car that was being offered in sale. He went and got plates for the new car, amazing! Thank you Red Deer Honda and thank you Charles!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable experience

By Adairs on 4/1/2019 at 6:44 PM. Helped by Ken Urmemeta, Gayle Raynor,Jason Mc Ginnis.

Met with salesman Ken Urmeneta who was very accommodating and very knowledgeable. Ken was a pleasure to work with and couldn’t do enough for us made our experience a real pleasure. We would recommend Ken to everyone. Gayle Raynor, Finance Manager was a pleasure to work with, very knowledgeable and went above and beyond closing our deal. Thank you Ken and Gayle it was a pleasure dealing with you both. Jason Mc Ginnis, Sales Manager, took the time to come introduce himself and chat with us which we thought was very nice and he took time to thank us as we left.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star Review

By E&R Hardie on 1/25/2019 at 7:42 PM. Helped by Any Larsen,.

We have dealt with Amy Larsen for over a decade at the Red Deer Honda location. We are always pleased with her over and above service my wife and I receive from Amy with each purchase transaction. I highly recommend her to anyone thinking of purchase a vehicle from Honda Red Deer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amy Larson is the bomb

By Apesd on 1/25/2019 at 6:50 PM. Helped by Amy larson.

So happy with everything. The dealership is very impressive and the customer care I received was above and beyond any dealership I’ve bwen to. Amy Larson helped me with all of my cares and conserns and would definitely recommend her to anyone wanting a new vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Finance manger, Gayle, was a nightmare!

By RKC1234 on 12/29/2018 at 7:56 PM. Helped by Gayle Raynor.

Unfortunately, we were not treated with respect when FINALIZING a sale! It was my expectation that the vehicle would be cleaned (at least exterior) as we were there to "veiw and sign." When we asked about the vehicle being detailed, Gayle ripped my face off and was extremely agressive about Honda not wanting to accrue any cost until it was officially purchased. Pretty difficult to veiw and inspect a vehicle when the exterior is not properly cleaned, fingers crossed I guess? We also had to put a $500.00 deposit on this vehicle as it was being shipped to the dealership, the explanation for this cost was to ensure they weren't paying out of their pocket to get it here and cleaned if we didn't end up wanting it. So obviously if we didn't want it, the $500.00 deposit would have been a loss. I understand it not being a fully detailed interior, but seriously? You can't fork out a car wash?! Absolutely ridiculous treatment when buying a +$32 000 2019 vehicle! Now we have to come back to get it detailed and we drove away in a new uncleaned vehicle. Really leaves a poor improssion of the dealership. Gayle, you negatively impacted this vehicle buying experience. Thankfully we were treated respectfully by our saleperson and sales manger and they are the only reason we would ever return.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Purchased a used truck

By Herman61 on 10/19/2018 at 11:30 PM. Helped by Mikey Gundran.

Met Honda salesman Calvin Berg. Discussion on my requirements. Thurough with providing all documentation and service records. Patient. Introduced to the Honda staff who were involved with my purchase. Professional, knowledgeable and curtious. No hassle, no stress environment.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Calvin Berg was an amazing to deal with!!

By Marie D on 10/19/2018 at 6:41 PM. Helped by Calvin Berg.

We were looking for a vehicle as our was written off in an accident. Calvin was able to work with us and find us a great vehicle. I believe that he went above and beyond for us! It was a great purchasing experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Very happy

By Santa felawrence007 on 8/27/2018 at 3:39 PM. Helped by Charles Wilson.

The service was great!!! Everyone eager to help in a positive manner. Salesmen Were very professional. I would not have a Doubt in my mind to refer people to Honda red deer and to go see Charles Wilson

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Good service

By Sanches on 8/1/2018 at 6:02 PM. Helped by Sales.

Original parts and good service.According to the service Honda Red Deer has friendly stuff and comfortable service for you..Prices are so high especially fo 1hr. of work-150$ but it has go auto loyalty program to reduce your expenses.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Parts and service went above and beyond

By Janice on 7/14/2018 at 2:39 AM. Helped by Service and parts.

I’m really grateful that they squeezed me in and provided me with new tires for my road trip through the mountains. Parts and service were friendly helpful And how to work within my budget thank you I will be back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome, Easy, and Stress Free Experience

By Carla on 7/13/2018 at 3:51 PM. Helped by Patrick McElligott, Moe Mohammadi, and Jessie McIntyre.

I had not bought a new vehicle since 2006, and I spent a lot of time shopping around trying to figure out the type of vehicle I wanted as well as the brand. I had visited many dealerships in Red Deer, but what I enjoyed about Patrick and Moe is that they never made me feel uncomfortable or pressured at all. I had asked for a written quote and I had it emailed to me within a few hours, I had many, many questions and they were very patient and took the time to explain things to me and if they didn't know the answer they would look into it and get back to me. My experience first started with Patrick, he was great and kept in touch but not in a pushy way, just wanted to know how things were going and if I had more questions. Even when Patrick was involved in a personal incident that caused him to be unavailable at work, he still text me and put me in touch with Moe so that my shopping experience was not interrupted. Moe was great, he took right over and I was not inconvenienced at all. When I made the decision to go with the 2018 CRV Touring, I was very happy with the negotiations, and Jessie in the finance department made things so easy, right down to contacting our insurance agent and facilitating insurance and registration. I am very happy with my new SUV and with the quality of service I have received so far from the Red Deer Honda Team, I would definitely recommend them to anyone. Ask for Patrick or Moe :)

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
2   Overall Experience
4   Price
4   Quality of Work

Nothing went right from day1

By Disappointed on 7/8/2018 at 1:44 AM. Helped by don`t know any employees.

Initial sales and negotiation went well,after that not so good. Had a trailer hitch installed.Went to pick up my new trailer and the electrical connections for the trailer lights did not work.Brought it back to Honda,they tested it and sure enough there was no current,The tech searched the fuse box and sure enough a fuse was missing,The shop guy then asked if i had removed the fuse.Make sense of that.My reply was did you test your work upon initial completion of the install.NO ANSWER. Initial purchase included free oil/filter then after 3-4 changes suddenly I was required to have all service at Honda,then again I did not have it in writing so shame on me. Now my paint is PEELING OFF the drivers side sliding door.Service told me that my warranty was up,could be stone chip and water gets under paint,and the van was 4.5 yrs old with 123000km.Oh wait,pressure washer may have caused this.Such an insult to anyones intelligence.Guess if you never wash your care and trade it off before 123000 km you need not worry about the paint. Guess I`m just one of the small minority that never had a good experience there. It is now about 2 weeks since I was told that nothing could be done.I just received a call from the service manager, who had since spoke with a regional manager,advising me that Honda would cover the paint repair for the sliding door.They were very pleasant and accommodating about the issue. I just picked my van up from Honda.The paint job on the sliding door is excellent.The staff in the service dept. were excellent today.I must therefore change my rating to 4.5 for this particular service. Thank you Honda.

I would not recommend this dealer.

Overall Rating

3.4  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
1   Quality of Work

Protection packages

By AnneCiic on 6/4/2018 at 8:04 PM. Helped by Allen and Ashley are great..

I added the protection package that i thought it will be worth it unfortunately they installed it like in a rush there was bubbles all over it. Like it was a waste of worth 2000+ for that package. Not recommended.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Driver!

By MissMay on 6/4/2018 at 2:19 PM. Helped by Charles *****, Dawn in finance, and Amy.

Red Deer Honda was an excellent! The website was extremely helpful, and up to date. I was able to shop online. I sent and inquiry on what I thought was an amazing deal and received a response only hours later from Charles. Charles booked me an appointment which fit my schedule, and when I arrived I had my young daughter with me and a list of features I required for my new SUV. Charles was extremely knowledgeable about the vehicle of my choosing and without pressure showed me all the features, and gave me a good half hour to test drive the vehicle, while he assessed my trade. It was a smooth service. I felt comfortable to discuss all the details and did not feel rushed, I felt I understood all the options, fees and incentives. 4 days later I picked up my vehicle and the rest of the team was very helpful in getting my family and I into the new vehicle to head home - all on a tight schedule. I left feeling like I understood everything about the sale. This is my third time dealing with a dealership, and this was by far the smoothest experience of all. Charles has also made him self available for any quick questions I had, and made sure all the incentives have been delivered to me! - I have only great things to say so far!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Zero sales pressure, zero hidden fees!!

By Patty on 4/28/2018 at 11:55 PM. Helped by Pierre, Gayle and Mathew.

I have dealt with many dealerships and sales people over the years, and Honda Red Deer, Alberta has topped them all. I worked with Pierre, Gayle and Mathew. I knew what I wanted in a used vehicle, they found exactly the Mazda CX-5 I wanted and priced it fairly. Very honest, friendly, knowledgable, no pressure people. I would highly recommend anyone searching for any vehicle start there. Thank you Red Deer Honda. 😍

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Fantastic Experience

By Michelle on 2/23/2018 at 11:00 PM. Helped by Jason, Sales Management.

Red Deer Honda has been absolutely fantastic to deal with! The salesman that I've been dealing with, Jason, has gone above and beyond with customer service, answering all of my questions and having exceptional product knowledge, taking the time to go over every aspect of the vehicle. The sales management has been amazing as well, truly working with me to meet my budget. I would absolutely recommend Red Deer Honda to anyone!

I would recommend this dealer.