Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.5  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Car Purchase in the World

By KMSchenk on 7/23/2019 at 10:34 PM. Helped by Curtis - finance not listed.

1st - car we came to see was misrepresented in their web pictures. Next two “Certified Cars” were also not suitable to show for selling. We ultimately bought the 4th car. Only to find out ... to get the Certification you have to pay an extra $600, it’s not included in the price they advertised. I checked with another dealer and this isn’t what they do. So I feel like an idiot for admitting this but don’t get caught in this situation yourself. I have called the dealership MANY times to get a copy of the Certification report and only got a poor copy after threatening to cancel the deal. I am supposed to pick up my car at the DMV in Connecticut tomorrow & meet the salesperson there GOD only knows what’s going to go wrong tomorrow.

I would not recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Misleading

By Shay on 7/15/2019 at 11:08 PM. Helped by Hassan.

The process started off great. They needed proof of income and i provided. Before I gave proof of income they express the bank just needs the income and you will be allset we can start signing documents. I get a call today saying otherwise after they had me waiting thinking the bank approved me. I was misled and I do not think that was ok. Never told me the name of the bank either. I feel like it was a lie anyways. I will not come here again just for the misleading. I was excited and happy. Now im disappointed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just purchased 2019 Honda HRV

By maryann123 on 7/15/2019 at 2:55 PM.

Great service, did not feel pressured. Manny was very helpful and informative. I would use honda village again and recommend the sales and services to others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Albert is the best!

By larry310 on 7/4/2019 at 10:46 AM.

Albert went above and beyond to get us the best truck for our family! We HIGHLY recommend this fine young man! He was personable and professional and kept his word

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Only salesman we work with!

By tmgm on 7/3/2019 at 3:50 PM.

Between my wife, sister and I, we have leased or bought 5 cars with Manny. He is a true professional and the only person I will work with. He doesn't pressure you into making a quick decision with any of the usual salesman gimmicks. During our most recent lease, we had a specific price range and Manny went back and forth to the sales manager until we got the number we felt comfortable with. Manny is great. Shop with Manny!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Car Buyer - Excellent Service All Around

By da_crank on 6/10/2019 at 11:25 PM.

Manny was suggested to me by a co worker and he did not disappoint. He walked me through the entire process and was helpful every step of the way. I would heartily recommend him to anyone looking to buy a car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional and scheming

By Poorservice56 on 6/4/2019 at 12:37 AM.

Started leasing a car through Honda Village and signed up for full care package. Three months now down the road, called to schedule an appointment for detailing (which is included in the all inclusive package) and was told this is not part of my plan and that the finance manager that I worked with (who was AWESOME) was no longer an employee and it didn’t matter. Very rude service, I would try somewhere else especially if leasing and having to be in contact with this dealership regularly!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Dan's Civic SI

By Strikerz88 on 5/28/2019 at 4:58 PM.

Manny was great! He was very knowledgeable and easy to work with. Manny gave me space and time to make my decision and was not pushy. He made sure I had an good experience at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer in the village

By Santiago Salazar on 5/26/2019 at 9:54 PM.

Great service, and attention provided, I’m glad to have worked with this amazing team that will never let you down. I’ll recommend this place with my eyes closed, I’m enjoying my new Honda and I’ve no regrets. Thank you!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Lying on car service done

By ThomasCma on 5/14/2019 at 4:29 PM.

Sold me a "thoroughly inspected" car that had numerous issues when inspected by a mechanic 2 weeks later. From simple stuff like "completely clogged air filter" that any mechanic should spot, to things being actually broken that makes you question how they got that car inspected (warped front rotors, worn pads). Also never got the car cleaned, as was promised many times, but I guess that kinda pales in comparison to the glaring safety issues they're fine ignoring for a quick sale

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST EXPERIENCE EVER!

By Bob and Joe C. on 4/11/2019 at 11:50 PM.

My brother and I had the distinct pleasure of working with Carl and our incredibly impressive Senior Sales Consultant Mr. Peter Ly. This was our first experience with Honda Village and rest assured that it will not be our last! In fact we now consider Honda Village our go-to Honda dealer. My brother purchased a Honda certified formerly leased CRV that is simply outstanding! Clean and like new! Peter made the whole experience wonderfully comfortable and we can not say enough good things about Peter's expertise and attention to detail. If you want a great car or truck the Honda's have it all, and if you want a great car buying experience we don't believe you will find better than Honda Village! Our best, Bob and Joe C.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience I’ve ever had buying a vehicle!

By Nicole912 on 4/15/2019 at 8:50 PM.

This was by far the best experience I’ve ever had purchasing a vehicle! Manny along with the others were outstanding! I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outsanding sales services from Manny Zabatta /Honda Village

By Honda Pilot on 4/15/2019 at 5:51 PM.

I have purchased vehicles numerous times from other dealers and this included my past position of a Fleet Manager but never have I seen a dealership that has put the customer first from start to finish while you are orchestrating your vehicle needs and pricing parameters of the new car. Manny Zabatta is the salesman of Honda Village and he excels in taking care of his customer (Listening and accommodating). This dealership obviously runs like a well oiled machine as this deal was so clockward and without any bumps in the road was able to go above and beyond in getting us the vehicle and color of our choice from another dealer (within a couple of days). Manny Zabatta is a top notch salesman and makes the whole process of purchasing a car from Honda Village a real pleasure. I Thank Honda Village for there services and having Manny onsite to readily assist us and getting us the vehicle of our choice quickly, yet professionally and painlessly .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience ever

By LiannaQ95 on 3/31/2019 at 4:10 AM.

Best experience getting a vehicle. Manny (sales rep) did everything possible to get me in a car. Super professional, polite, friendly and excellent customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Work very professionally and quickly

By Bos1325 on 3/12/2019 at 12:41 AM.

I really liked the professional quality salesman consultant Manni Zabatta, who worked with me. Without unnecessary red tape, I helped quickly choose a model that suits me better and fits my financial possibilities. He did not disregard me all over while the design went on, even showed care when his working time was over. For which he thanks a lot!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealerahip

By Hm75 on 3/11/2019 at 1:00 AM.

Manny Zabatta is an amazing salesman!! Everyone at Honda Village is great all the way up to Carl. Manny was able to find exactly what I was looking for in a price range I needed. He responded to phone calls immediately and had me in my new car ASAP. Honda Village is a great dealership and I will continue to buy my cars there.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Quality of Work

Helpful and quick

By Matutefam on 3/8/2019 at 10:22 PM.

My husband and I ( with our 8 month old) came by this afternoon hoping to get an appointment to get the center console of our Pilot opened since it has been stuck for a long time now. Fortunately, Jason took the matter into his own hands and fixed it within minutes! We are thankful for his efficiency and customer service!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst customer service ever

By jinal on 11/10/2018 at 7:46 PM.

There was a small place where the car had rust even before the sale but they wouldnt do anythig about it. Not reliable at all!! The managers do not have time to meet or talk to you after you buy the car! They are just there for the loot!!!

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Thorough. When a repair is needed, so far no problem recurs.

By KTHAW01 on 10/30/2018 at 5:12 PM.

Very good service. Usually make an appointment through Calvin. He is honest as to which constitute critical repairs. Just had 80 K comprehensive service. Honda Village is reliable for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reliable sales and service

By brighton on 10/23/2018 at 6:38 PM.

I've been using Honda Village since I bought my first hatchback in 1975. Their sales and service staff have always been courteous, honest, and efficient.

I would recommend this dealer.