Dealer 2-Year Rating

Overall Rating

1.9 / 5
Customer Service
1  
Friendliness
2.5  
Overall Experience
1.5  
Price
4  
Quality of Work
1  
Service
1  

Dealer Reviews

Show:  

Overall Rating

2.8  

1   Customer Service
4   Friendliness
2   Overall Experience
4   Price

Buyer Beware

By Bo 2018 on 3/22/2018 at 3:53 PM. Helped by Benoit, Guy.

Based on personal experience with the pre-owned division of Honda de Laval, the following is my recommendation: Don't purchase if you live outside the province, don't assume the information you've been given (even if written) is accurate, have an independent inspection done on the vehicle before paying any money down. While the sales staff are friendly and helpful, remember they have no real power to assist you after the sale; that rests with the management and will end there. And, of yes, have a good command of the French language.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

unable to repair vehicle correctly. liars and cheats

By FA on 12/2/2016 at 2:39 AM. Helped by n/a.

Dealer unable to fix problem under warranty, unjustified charges during warranty. And cause new issues while repairing the same issue repetitively. Service director is unprofessional at best. Vehicle in shop over the days promised. Would not consider or suggest this dealer to anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

dishonest sales team and management

By luna on 10/8/2015 at 9:55 PM. Helped by Belair.

This dealership takes advantage of individuals who are not car savvy. ..do not trust them, they will sell you anything..customer service is horrible , I very been a Honda owner for 10yrs and this was the worst experience

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Liars and Cheats

By hondasucks on 9/19/2015 at 1:28 AM. Helped by Sales DIRECTOR and GM.

I strongly do not recommend this dealer to anyone! From the sales director to the uper management this dealership should be shut down period! They have just taken advantage of an older woman (70 year old) Test drove and showed a car then negotiated that same car, but then prepared the contract for the same type of car but with completely different package and had the woman sign for the car. And now they are hiding behind the contract instead of delivering on what she was shown... Very sneaky, and conniving act to be taken on an innocent woman! They should be ashamed of them selves not to mention shut down... Despicable group! If I were another Honda dealer I would be ashamed to have these individuals represent the same brand, they give all dealers a horrible reputation. Please a word to the wise SATY AWAY FROM THIS PLACE, RENT BUY ANYWHERE BUT AT THIS DEALER!

I would not recommend this dealer.

Overall Rating

1.2  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest dealer

By Xavier on 4/30/2015 at 12:46 AM. Helped by More than one person.

Sell demo car as new having tires with a lot wear; arbitrary high charges for the save service; recommend non necessary expensive maintenance; never buy a car or bring one there for services.

I would not recommend this dealer.

Overall Rating

1.6  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Keys of the car

By Edd522 on 3/30/2014 at 1:26 PM. Helped by Eddie.

Promised to do the job in one day, took them five. Overcharged for a job. Charging $350 for a tow of $65. Low quality of job, after towing some noise began from suspension. I don't recommend this company.

I would not recommend this dealer.