Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

.Excellant, as always

By RON_GOO on 9/19/2019 at 1:01 PM.

Mel Gawley runs a great service department! The employees are always helpful and attentive. They explain any unexpected service items encountered and go over my options. Because of this, Honda of Ames has done all of my service work at for many years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

finished promptly

By RCONDIT on 9/19/2019 at 1:08 AM.

We were welcomed warmly and waited onsite. The work was finished efficiently. John explained what work was done clearly and showed us the filters and told us why they did not need to be changed yet. Since we come from out of town, we appreciate the prompt attention and short wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was amazing

By Romaahmed18 on 9/17/2019 at 4:47 PM.

Very nice atmosphere. Hard working group of people specifically wayde 😊 did everything he can to make me feel welcome and comfortable. He should be appreciated more every day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An enjoyable process

By jshen1 on 9/16/2019 at 7:32 PM.

We purchased a new Honda Accord Hybrid from Honda of Ames with help of Wayde. He is the best dealer we have had over 25 years since our first Honda Accord we bought in 1994.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Review

By woltmar on 9/14/2019 at 8:49 PM. Helped by Jeff Lisle, Zach also started the process with us.

We worked with several people and they were all helpful and easy to work with. Zach did a great job showing us the vehicles after only being on the job for 2 days. Jeff went through the settings of the new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quicker than expected

By karenquiltsmany on 9/14/2019 at 5:27 PM. Helped by Jeff lisle.

Pulled up and the service rep called me by name. Very courteous car was done prior to the time it was supposed to be done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

05 odyssey

By JFOSTERFAM on 9/14/2019 at 2:07 PM.

Trip check up. Checked all fluids, battery, belt and hoses. Advised about worn cv boot and will check later. All parts look good. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt, courteous and effective service

By KRIEDEL on 9/14/2019 at 5:01 AM.

I went in to have my tires rotated, a rather simple and routine maintenance item. I was handled in a courteous and timely manner. The service was done and was satisfactory. But most importantly was that I felt that I was being dealt with honestly. They do what they say thy are going to do.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Updated routine maintenance.

By MARKCOON79 on 9/14/2019 at 4:25 AM.

My routine maintenance update was actually completed in one day. They informed me that there was another recall and were able to take care of that, also.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Regualar Service call.

By KEANWALKERS31 on 9/13/2019 at 11:21 PM. Helped by Chris Gib.

I took my Ridgeline in to be serviced for and oil change and tire rotation. My truck was taken in immediately and the agent that took it had the paper work ready and asked what had to be done. While the truck was being serviced they did a check of fluids, filters, etc. and suggested that two filters be replaced. They showed me the filters which showed how dirty they were and we decided to do the change while the truck was there. I was in and out in less than 45 minutes. The personnel were friendly and very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service and had my truck back on time.

By GTolly82 on 9/13/2019 at 7:16 PM.

Would recommend this shop, drove from Des Moines, IA to get a recall done instead of taking it to Smart Honda. Like the small dealer/shop feel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always have good service down there at the Ames Honda

By ISUCAPS on 9/13/2019 at 5:56 PM.

I have purchased several cars there and I'm always taken care of. I get all my service work done there exclusively with many different makes of car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service every visit

By Honda fans on 9/13/2019 at 5:36 PM.

We have our service done there regularly and are always treated very well. They recognize us when we come in, and get everyone in and pit as quickly as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Competent and friendly service

By Alice K on 9/13/2019 at 5:24 PM.

This was my first experience ever purchasing a car from a dealership and I have to say the lovely folks at Honda of Ames made it an easy and positive one. I was given the facts straight up, explained why the prices can’t be beat (and it’s true, I got an amazing value price for my car), and waked through the additional warranties available and the perks and bonuses of the pre-owned program. My dealer, Wayde, was excellent and friendly and I enjoyed both his customer service and his buoyant personality. If I ever needed to buy a car again this would be my first - and likely my last - stop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Trustworthy Service

By MARX350 on 9/13/2019 at 5:20 PM.

We trust and value the service expertise we receive from the Honda of Ames service department. Mel and Josh are always great to work with, and we appreciate their great care, expertise and friendship. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reasonable and thorough.

By TBone on 8/19/2019 at 11:10 PM.

No overkill, just simple good customer service! Always does a follow up to insure your satisfied with the service completed. Never felt that I sold something that wasn’t needed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil Change and Checkup

By SSCHEMM on 8/19/2019 at 2:28 AM.

.It was convenient setting up the appointment. I appreciated the quick service as we couldn't be without the car for long. Thorough review of the car as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On time service, well done. I was (am) completely satisfied.

By DSTUART1 on 8/18/2019 at 1:16 PM.

Periodic oil service. Please see above comment. People involved friendly and service prompt. Will continue to use Honda of Ames service center in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service of my honda fit

By Leksell on 8/17/2019 at 8:00 PM.

Timely excellent service. Easy to get an appointment. In between services the dealership is happy to check my tires and add air. My one complaint about my Honda Fit is that the tires lose air

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda of Ames

By ASHANNON465 on 8/16/2019 at 10:46 PM.

They have always treated us good and I don’t take my vehicles any place else. They complete my service in time specified and call me when my vehicle is ready. Great group of guys.

I would recommend this dealer.