Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Price gouging

By Iradude on 5/6/2018 at 4:48 PM. Helped by Mark, Chad and Kohn.

MSRP over true MSRP and unacceptable dealer add on prices. Self justified pompous manager said “they all do and their is nothing you can do about it” Go to any other dealer and compare.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They will go back on their word!!!!

By trailtrade on 2/19/2018 at 7:27 PM. Helped by Scott.

They will go back on their word after quoting you a price. Can’t believe a business can stay afloat pulling crap like that. They lost my business as well as the opportunity for referrals. Can’t say anything positive here and would not recommend them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership for sales and service.

By Rick on 1/16/2018 at 7:16 PM. Helped by James, Chris and Jack.

Have been getting my Honda serviced here for several years. Work is performed professionally and right. Just bought a new Honda CRV, could not have been a better experience. Smooth from start to finish. Price beat 2 Honda competitors with no hassle. What else can you ask from a dealer!! Great sales, service and financing department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Thatguy80 on 1/15/2018 at 10:54 PM. Helped by Unknown.

I traveled to Panama City, Florida to purchase a car from this dealership and I left a very satisfied customer. The entire process took about five hours due to an employee quit that morning. The staff accommodated me during the long wait. I have to say the wait was worth it. This Honda dealership stands by they're cars including their used inventory. They don't keep used junk on their lot. Sure, used cars are not perfect but they auction off the used cars that don't function properly. The price of the car was fair and they agreed to lower the price a little more. I'm very happy with my purchase and I won't hesitate to do business with this dealership in the future. Thanks for the nice experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealer and a great service department.

By RJ on 1/10/2018 at 9:49 PM. Helped by Jason in service and James in sales..

This dealership runs very smoothly. The salespeople are very professional and helpful. The service department is one of the best I have ever used if not the best. Sales and service look out for their customers and are top notch.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Very good experience

By Fla winterling1 on 1/9/2018 at 8:44 PM. Helped by Patrick Butris.

The servicefacility was very clean and well maintained. Waiting area was very comfortable. Patrick, our service consultant was very friendly and welcoming. Everything was thoroughly explained. The only issue was the cost. $90 for an oil change and tire rotation. Really??

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price

Poor customer service

By Disappointed 2017 on 12/14/2017 at 12:20 PM. Helped by Salesman Mark.

Honda vehicles sell themselves, custmomer service keeps the relationship. This dealership experience was Friendly in process of sale, not friendly with concerns following sale. I would not recommend this dealership based on customer service but Honda is a great vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous, Staff,

By Ray J. on 12/12/2017 at 10:06 PM. Helped by Sale Rep: Freddy F, Sales Manager: Jack C. and Finiancial Officier: Chris T...

These gentlemen were the most professional car salesman that I have ever encountered. Each was very knowledgeable in his area of expertise, and all were extremely helpful throughout this auto buying experience! "Go Honda of Bay County" "High Fives"!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda of Bay County is a great dealership.

By JimW65 on 11/13/2017 at 4:56 PM. Helped by Matthew.

Matthew was super nice, and was very informative. I would highly recommend him and this dealership if you are considering a new Honda. You won't be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Late day appointment

By Dluca52569 on 11/2/2017 at 2:12 AM. Helped by Jason Wolhaupter.

I made a last minute, late day appointment that had very positive results. The battery on my 2012 CRV needed replaced. Upon arrival I was greeted by the service advisor, After providing details of my visit, the car was brought back to the service area. After diagnostics, my batter was replaced. All in all, a great visit with no surprises or upselling. Always a pleasure.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bay Honda is Great!

By Macdaddie78@ail.com on 11/2/2017 at 12:01 AM. Helped by Casey & Bo.

I highly recommend Bay Honda for your dealership. Awesome people & Service with a smile. Very very helpful, trustworthy folks serving the community! I won’t go anywhere else!!! Thank you Bay Honda for your awesome service center!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience with no hassle.

By Redbaron on 10/21/2017 at 1:37 PM. Helped by Jack Caldwell.

Bought the car strictly thru messenger and phone calls. They located exactly the vehicle that I wanted and delivered to my home which is 60 miles away. Great experience and I would recommend dealer to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New key/remote for truck, great service

By CappyLin on 10/21/2017 at 12:54 AM. Helped by Jason was terrific in helping me..

They ordered me a new key with remote for my truck. Great service from Jason in service. I have a 2008 Ridgeline truck and the security alarm was always going off, but my old remote did not work to turn off the alarm, which I needed badly, and within the next day the new remote was in . Keith did a great job in parts ordering what I needed, and Jason was spot-on with the service. Thanks so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honestly, integrity, great service

By Justin Julian on 10/16/2017 at 7:01 PM. Helped by Aaron, receptionist, finance.

WE had a bad experience with autonation and founder a dealership willing to listen to what we were looking to help us with the new car. Our agent Aaron was wonderful to work with, knowledgeable about the various vehicles and process. We were not Honda people, but glad we are now. I believe he went above the "normal " to satisfy our goals. We found everyone at the dealership to be friendly and helpful, will be coming back for another vehicle shortly. Thanks again Aaron! !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was great, my wait time was normal

By Winner17 on 9/30/2017 at 12:56 AM. Helped by Jason Wolhaupter.

The Mr. Wolhaupter handle my needs with excellence and explained the situation concerning my car. He also answered all of my questions and was patient with me. He look over my warranty and called the company to get a quote for me.

I would recommend this dealer.

Overall Rating

3.2  

2   Customer Service
2   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

Honda Service Techs

By Mawel on 9/29/2017 at 8:27 PM. Helped by Jason Wolhaupter.

I have used this Honda Service department for 3.5 years. The customer service has gotten better; but still need improcement. If I am waiting in the customer's lounge...i would think the service technican would come and let me know what items reqiure attention...the service tech tells me these things as I am checking out. some items could have been taken care of during the oil change...and others could have been schedule for a later date. the techican did not know which car belong to who....I love driving and owning my Honda...your service tech's need to brush up on their customer service skills...it seems as if the good one left.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Jsdrwells on 9/20/2017 at 11:46 AM. Helped by Matt.

Matt was an outstanding salesman. This is the second time we have bought a car from him. Definitely one of the smoothest purchases I have ever made

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new vehicle

By Lara's civic on 9/12/2017 at 11:31 PM. Helped by Mathew Tamasallo.

The service I received from Mr Tamasallo was very professional and polite. I was able to purchase my first new car and not feel pressured. It was a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff

By Mekennasays on 9/6/2017 at 6:00 PM. Helped by Michelle Rodriquez.

Fast and efficient. Great detailed information given. Michelle took her time to go over my detailed car report with me which I appreciated. Will be coming back for a new car soon!

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
4   Overall Experience
4   Price

Best overall SUV in America at reasonable price

By Tony1803 on 9/2/2017 at 3:12 AM. Helped by Aaron and Jim.

My research on the Honda CR-V convinced me to buy before closing deal. This SUV sells itself when compared to every crossover on the market based on performance reliability and pricing. Aaron helped us stay within our budget on out the door price. Jim was very professional, and closed sales contract expeditiously. Most refreshing experience that the final offer price agreed to was exactly the bottom line price in sales contract. My hat goes off to Aaron for his assistance

I would recommend this dealer.