Dealer 2-Year Rating

Overall Rating

2.6 / 5
Customer Service
2.7  
Friendliness
3  
Overall Experience
2.6  
Price
2.8  
Quality of Work
2.6  
Service
3.1  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Avoid this place! Unethical! Dishonest!

By Marissa A. on 6/5/2019 at 2:53 PM. Helped by Carlos Shelton.

This is a review for the Service Department and Carlos Shelton. What should have been a routine 45 minute oil-change turned into an all day affair where my car was broken - not once - but twice by the mechanics. Then instead of an apology when they finally fixed what they had broken, they tried to bill ME for the parts they had broken in their negligence. I brought my car in at 8:20 in the morning for an oil-change. I was then told by Carlos Shelton that my car needed two new air filters and ball joint boots. I asked how long this would take because I had a busy day planned, and he told me 45 minutes. I said okay. The cost would have been around $300. After an hour, Carlos comes back to tell me they were unable to change the boots unless I was willing to pay $1,000 now. I declined, paid for my filters that were changed, and started to drive away. A mechanic had to physically stop me from driving away and explained that they had damaged my car and it was now unsafe to drive. Carlos was happy to let me leave, however, regardless of my safety. When the mechanic kept reinforcing to Carlos that it was unsafe, he begrudgingly agreed to get his manager so they could fix what they had damaged. I was then told it would be another hour. So I waited. Carlos came back after another hour showing me some damaged part that was now broken in an attempt to fix what they had originally damaged. He said my newly broken part wasn't in stock and couldn't be here until after 2:00. He offered to shuttle me home. I was then told by the shuttle driver that he was supposed to hurry, not make me wait, and be kind to me because they "had totally messed up my car." Once home, I was never called for an update, so around 4:00, I finally called Carlos who informed me that my car was now ready for pick up. No apology, mind you. I explained I needed to wait for my husband to get home from work so I would have a way there. We arrived at the service center at about 5:45. Carlos had gone home. I was presented with a bill for the parts they had damaged. When they got Carlos on the phone he said he would not release my car until I paid. I asked to speak to a manager, and was told they had all gone home. It was only 6 pm. They don't close until 9 pm., but apparently absolutely no manager was on duty. (I find this hard to believe.) Carlos said I could pay now and have my car, or I could wait until the morning in order to speak to someone about getting my car - that they had broken twice - and were now holding hostage- back in to my possession. Instead of an apology, I received a bill and hostility. I was shocked. I was shocked to the point that it seemed surreal that this was really happening. After finding another service representative and being told again that no managers were on duty (how can that be, really?) - I explained the situation, showed him my receipts for paying for what I had consented to, and having several names of employees who could vouch for the fact that my car had been damaged repeatedly by them - he finally gave me my keys and told me I could go. I cried the whole way home. Still no apology. It has been two days. No call from the Service Center or Carlos to try to make this right. It is clear Honda has no respect for it's customers. I have had a Civic, an Accord, and an Element from this dealership. Never again. I was shocked when I saw this dealership had a one star rating on several sites. But the one star is well-earned and deserved. Avoid this place, unless you want to pay for their mistakes and possibly drive home in a vehicle that may compromise your and your family's safety. They could care less about ethics or your well-being, as long as they make their commission.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Go somewhere else!

By Argus on 5/22/2019 at 1:21 PM. Helped by Tom Tyrell, a salesman and 2 sales managers.

This dealership adds in-house costs to new cars through their addendums. These dealer add-ons increase the price way over their value. After the sale, someone cut the addendum off our sticker so that we wouldn't even know what we paid extra for. The addendum was laminated to the sticker,so it was a deliberate attempt to deceive when someone took a pair of scissors and cut the addendum off and kept it.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful service.

By Xxem on 4/15/2019 at 7:40 PM. Helped by NA.

I bought Honda Accord them they didn't give me Military Discount. Especially Finance department was very awful. They didn't finance me with Honda and had with the other banks with higher APR to get commission. They came up with different coverages that you don't need. They try to reap you up from every possible way. They will try to add the coverage that is already covered by manufactures warranty. I referred one of my friend to buy Honda Accord from them just because Hondas being a good car but didn't give a referral. Very upset with this dealer

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest and Deceitful

By Davis 2 on 2/9/2019 at 9:22 PM. Helped by Bennett and Angel.

Do not go to this dealership! They lie and cheat you out of every cent they can! They tried to rip me off and sell my loan with no warranty on a brand new car! BEWARE!!! If I could give them a negative rating I would!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

deception and lies by design.

By 65jd on 2/6/2019 at 7:24 AM. Helped by Bennet johnson ,angel pinalis.

Buyers beware. The sales people me and my wife encountered and the extent that they will go to in an attempt to decieve by omission is sickening the sales manager bennet johnson is a lier he uses calling card tactics to lure folks in to clearlake honda then once there flips on you and of course its more money in the dealers favor we left i told my wife he would call before we got home and he did. My wife is deaf / hearing impaired and also an amazing lady that only tried to deal in good faith and not only did that dealership get caught trying to wrap up their dirty scam they interupted my wife at her place of employeement and tried to co cover up their serious scam .they sent their finance guy to finish off and cover up their scam gone wrong. They thought they were gonna get away with charging us 18,780.37 for a 39 month extended warranty that covers little of nothing . has anyone ever heard of such nonsence and to boot thats for a brand new hrv that has a bumper to bumper warranty for the entirety of the 36 month lease. So 36 mo.lease on a brand new hrv. And a 39 mo. Extended warranty that is 100% unnecessary for 18,780.37 .and then they financed 26880.14 total. They were supposed to give us 12,000 credit on our 2016 honda fit which they are still advertising on their web site for 15 grand .days after we picked it up .they took our first payment on the hrv the day we picked it up almost 2 weeks ago and we still dont have our money back .the sales mgr. Bennet johnson burned up my phone for days with his pleading text .folks beware of this dealership and their 18,780.37 / 39 months extended warranty on their already covered bumper to bumper floor planed Honda's as well i could go on but this certainly paints a true story of deception by omission and rediculas lies and hassle beyond the norm .i can only warn people of the schemes and scams taking place their as they relate to us me and my wife .BUYER BEWARE. AMEN.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Disappointed to service

By longhorn_8261 on 2/1/2019 at 4:07 PM. Helped by service manager.

DO NOT GO to Honda of Clear Lake any more !!! Terrible experience today. I sent in my new pilot for service yesterday and checked out this morning, when i got the car, found tire was flat (later found a big screw into), and muddy on tire and doors, etc. i asked for tire replacement, they not admitted it is their responsibility. only agreed to patch tire.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By GenTD on 1/31/2019 at 4:17 PM. Helped by John Warner.

This deslership’s service department is friendly, accommodating a last minute oils change at rush hour, and providing fast service. I will definitely go here for all service needs in the future.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Dishonest

By asavoie152738 on 1/20/2019 at 9:52 PM. Helped by General manager Bennett Johnson.

I came in as a repeat buyer. I previously owned and bought a brand new accord from clear lake Honda. I’ve had two brand new cars since then and wanted to trade my one yr old ford SUV in for an accord. I came in, test drive and found the car i wanted. They plugged my trade in into their system and offered me below KBB and would not budge. I owed about what they should give me for it. Upset i left. I paid 6k towards my ford and dropped the loan down 6k. Went back exactly three months later and tried again. Because i didn’t want to go upside on my loan. Guess what. They offered me $7,500.00 less than the first trade in offer!!!! Said it was due to mileage. I drive a normal amount to and from work which is close to my home. No possible way they charge that much for mileage. The GM was very rude, snide and cocky. He could see how upset i was. My husband said for us to go eat and talk about it. The GM commented on how expensive he restaurant we were going to!!! I will never ever buy from here. They do not care about repeat business just try to rip you off any way they can.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Good Feeling

By Happy Honda Gal on 1/15/2019 at 10:50 PM. Helped by Jennifer Ellis and Tony Sandoval.

Anytime I call for appointment to Tony Sandoval, he takes care of everything. This time,I needed a fast State Inspection and Jennifer Ellis made it happen. I'm treated so well in the service center and so is my Honda. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sam1969 on 12/28/2018 at 4:18 PM. Helped by Thomas Nguyen.

The staff is really friendly. So many people wanting to help get you in. Love the new location, but traffic can be really awful. Can't help it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Bought A New Civic, Very Pleasant Experience! A++

By DMCivicBuyer on 12/6/2018 at 4:16 AM. Helped by Brandon Burke, Angel, Bennet, Steve Bramlett.

I've read a bunch of reviews here and on other sites and I gotta tell you....don't go to any dealership unprepared. They are in business to make a profit, as they should. Almost every comment I've read about how somebody got "ripped off" could have been prevented if the person had done some homework. To that end, I did my research and knew exactly what I wanted. Steve Bramlett and Brandon Burke were my initial email and phone contacts. I also called and emailed several dealers in the Houston area and no one would do what Clear Lake Honda did. Brandon in particular busted his butt to get my wife and I exactly what we wanted, and at a more than fair price. And since we paid cash, Angel in Finance spent a total of 10 minutes with us filling out title paperwork and taking our cashier's check. That's it. No hard sell, no pressure. We also met briefly with Bennet, I believe a GM. I have never been treated with more respect and transparency than at this dealership, I highly recommend them.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Dishonest behavior

By Lizbeth185 on 11/18/2018 at 5:30 PM. Helped by Mr..

Today, My father, my sister and I went to buy an Accord Sport at this location and the way that they are doing business is not very honest. The front line personal needs to be more ethic and think in the value of the customer. The first salesman " Jesus" that we met in the parking lot was very welcoming and tried to help us as much as he could, however, he was already with another customer and he had to send us another person who could help us. The other salesman who approached us made us feel that we were there only to see and not to buy. When we asked him about a car that its was shown in the website for $24636, he responded that those cars did not include accessories or extra features and maybe we would need to request the car directly from the manufacturer. We understood and we requested him to see if he could search in the dealer inventory the car that we were looking for, and he replied: ‘well if you are going to buy we can see if we can negotiate and see what we have”. (We know that there is people who only goes to the dealerships to see , but you need to treat all your customers as they are your only buyers and if they are requesting you to check your inventory just do it , don’t condition). After re affirmed that we were buyers, the salesman’s attitude changed and showed us what we were looking for. After that, my sister loved the car and the salesman gave us a price for $24636 written in a white paper and “pre-approved” by finance. Obviously not including, taxes, title, and the additional costs. When we went to sign the final documents, I requested to read the final disclosure as my father and sister only signed without checking, and I noticed that the Car Cash price cost that it was documented was $27600 approx. not $24636 as we were told. I asked this advisor why and he made several excuses in different opportunities, as interest included, additional warranty included, gap, taxes, etc, However, they were disclosed and added in the same document in the bottom part. I reviewed this document for about an hour, repeating him that the price negotiated was not in the actual document. That if the interest was included why it was twice,etc. At the end, I told him “ I know how to read the costs in the disclosures because I have an MBA” could you please explain me why the price is not shown? So, he changed the Car cash price cost and he replied, “we as dealerships we paid taxes and additional costs. I will deal with it”. If you as a car dealership can’t give the prices that you are offering , don’t tell your customer that you will giving them a price when at the end you will be charging whatever you want to unsuspected customers. *We bought the car because we like it not because of the service received. -Deshonestidad- My hermana le encanto el Acord sport y despues de ir con el vendedor firmo un papel en donde el de finanzas aprovaba el costo final del carro en $24632, obviamente sin incluir taxes, garantias,etc. Cuando fuimos a firmar los ultimos documentos requeri revisarlos ya que mi papa y mi hermana solo habian firmado por firmar y no habian checado si el precio que habian dicho habia sido respetado. Cuando lei los documentos me di cuenta que el precio del carro lo habian puesto en mas de $27000 dolares y no $24632 como habian dicho. Le pregunte al de finanzas el porque y el ponia diferentes excusas como taxes, garantias, gap, intereses,etc. Lo que el no sabia es que podia entender el documento financier y la informacion que daba no concordaba con lo que estaba en el papel. Despues de una hora de estarle diciendo de que el precio del carro no concordaba con el precio que habian dicho, le dije se como leer el document de costos porque tengo una maestria en finanzas, me puedes decir porque no esta el precio acordado? Y el respondio; “ nosotros como agencias tenemos muchos costos, ya yo me encargare” Si van a comprar un auto y les dan un precio por favor vean que este precio este en el documento. NO SE DEJEN ENGANAR. En ese documento final va a venir el precio del auto mas las taxas, garantias, gap, etc.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Just WOW

By Drewlux on 10/27/2018 at 10:38 PM. Helped by Rahil.

First off I sell new vehicles and used vehicles, I put an online credit application in for a used 15 civic here, I was told I had to put down 1500$ before they would submit my loan to a bank which is false because how would you know what I have to put down if the bank didn't tell you. They wouldn't tell me an interest rate or how much the total amount financed is, I do this everyday people and if you know how much money down I need you know my interest rate. The cost of the vehicle was 12,500 but the payments were 308 for 72 months with 1500 down. That is absurd. When the numbers don't add up it means you're getting ripped off. Thanks Tyrone & Rahil for not selling me a car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy

By Shiftytag on 10/24/2018 at 9:05 AM. Helped by Mark copal.

Fast and easy. Highly recommend. The best part was they worked with my schedual and budget. They made a stressful situation smooth and easy. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent.

By Saif kazi on 10/7/2018 at 9:26 AM. Helped by Mr. Pete..

Service is excellent. Mr.Pete is a very nice person. He is very friendly. We leave in Southwest area We always go Clearlake Honda only for Mr.Pete. There service is excellent.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Overall awful experience.

By Carguy1970. on 9/18/2018 at 11:06 PM. Helped by Touny.

They told me the price of the car was because of a pro pack that they added on. And went back too put it on they said they took it off the price of car. They never lowered price and never put accessories on. Will never go back for service or to buy a car. Do yourself a favor and never go there.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointment at Honda of Clear Lake

By Gkellie on 9/3/2018 at 5:34 PM. Helped by Service manager -Wes.

Honda of clear lake. I have had my new 2019 Ridgeline RTLT for 5 weeks. Got the extended warranties and maintenance plan. The doors auto lock 75% of time. They could not replicate problem after opening & closing door a few times , so it's my problem, not Honda's right?? They wouldn't do anything to try to fix this security issue. I'm not knowledgeable about stuff like this, but I think maybe they could have tried to check battery in fob or maybe reprogram key fob, exchange for a new fob. If they won't do anything/zip/nothing/zero to try to correct this. Makes me doubt my future service and maintenance with Honda.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Estafadores

By Torino1212 on 7/31/2018 at 12:35 AM. Helped by Tyron.

Tontamente firme sin revisar el contrato y me percaté después que no respetaron el precio acordado después de horas de negociación para q al final me dieran el precio que se les dio la gana

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

THIEVES STAY AWAY

By Dojablue on 7/6/2018 at 9:16 PM. Helped by Gerardo.

This place is full of THIEVES, I went to get an oil change this morning, when I returned to my car I noticed that $200 dollars were missing from my car. I've been trying to get an answer but all I get is them saying that they will call me back. DO NOT GO HERE. I came here for a simple oil change and ended up getting robbed. Go somewhere else for all of your car need this place is a scam.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service and crappy quality of vehicles

By Cassie on 6/20/2018 at 8:11 PM. Helped by David McDuffy.

I was very clear with my salesperson that I was coming from over an hour away to buy a car that I viewed online. I asked him to check the car and make sure everything was good because it was such a long drive out. I drive all the way to this dealership and this is the condition of the Odessey that they were trying to sell me. It is in HORRIBLE condition. I ask to speak to the manager and got David McDuffy. He was very rude to myself and when my husband called in to talk to him on my behalf he ended up hanging up on him. I would never recommend this dealership!

I would not recommend this dealer.