Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3.3  
Friendliness
3.5  
Overall Experience
3.1  
Price
3.8  
Quality of Work
3.5  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service and crappy quality of vehicles

By Cassie on 6/20/2018 at 8:11 PM. Helped by David McDuffy.

I was very clear with my salesperson that I was coming from over an hour away to buy a car that I viewed online. I asked him to check the car and make sure everything was good because it was such a long drive out. I drive all the way to this dealership and this is the condition of the Odessey that they were trying to sell me. It is in HORRIBLE condition. I ask to speak to the manager and got David McDuffy. He was very rude to myself and when my husband called in to talk to him on my behalf he ended up hanging up on him. I would never recommend this dealership!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience.

By Leo B. on 6/8/2018 at 3:47 AM. Helped by Touny Crowe.

I bought a 2018 CR-V EX coming in on the next shipment. I got the exact vehicle I want. I want to HIGHLY recommend the sales associate I worked with, Touny Crowe. Touny is very professional and very pleasant to work with. His goal is getting you just the vehicle you want, not just a vehicle. He is well educated and carries on an interesting conversation regardless of the subject. This is my second vehicle purchase from him and if it doesn't last the remainder of my lifetime I'll be back to see him again. Touny Crowe, HIGHLY recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience with new car purchase

By Anonymous on 3/15/2018 at 10:56 PM. Helped by Jesus.

I had been to many dealerships around League City & Cleae Lake Area. Each dealership had pressured myself into purchasing a car. However Honda Dealership in Clear Lake never onced made me feel pressured to purchase a car. I never intended to purchase a Honda but after the test drive I was sold!. The overall experience was very professional, the purchasing was simple, and the staff was greatly professional. I LOVE my Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Lynz612 on 3/9/2018 at 11:07 PM. Helped by Mark Capel.

I went in with a particular car I wanted and a budget I needed to stay in and Mark Capel worked with me and made it happen and made the process quick and painless! Everyone I encountered while I was there was friendly and helpful. I was so impressed I actually went back the next day with my husband and he purchased a vehicle from Mark! I will return in the future for my car needs and will be referring my friends to this dealership but more specifically to Mark for future car purchases!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not reliable

By Chanel567 on 2/1/2018 at 4:51 AM. Helped by Tyrone.

I got a bank to finiance my car and was told that everything was taken care of went up there and was told I needed a down payment or a co-signer if I got a co-signer I would be able to get the car with $0 down so I did and drove back up there just for them to tell me I need to put $1500 down they gave me the run around and could never keep to their word I would not trust them

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Above and Beyond

By Alirob73 on 10/19/2017 at 7:07 PM. Helped by Tyrone Pickney.

My salesman Tyrone P. Went above and beyond to help me get a car. I have had some set backs and needed a 2nd chance. He and his team sold me a car that I always wanted and found financing for me. I recommend anyone to give them a try. You are more than a customer to them. You are family.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Finance department dishonest

By Patricia Gabriel on 8/24/2017 at 7:05 AM. Helped by William Hensel Car Sales), I do not remember the 2 in finance, I could not read his signature on contract..

We bought a new CRV on June 1, 2015 and asked our salesman if the 5 yr warranty we had bought the previous year on our 2009 Honda would transfer. He told us not but they would refund us the unused portion. The man in finance said both of our warranties had expired on mileage. Which was not possible since our 2009 Honda only had 50000 miles when we traded it in on June 2015, a year after the first warranty would have expired in August 2014. He said my next warranty had expired on mileage, that was impossible because it was less than a year old. That gentleman also kept trying to sell us a 72,000 mile warranty on our new car, I told him repeatedly I wanted 60,000 miles.When I got home, he had changed some of the contract to 60,000 but some of it was 72,000 miles. I complained on a comment letter that was sent and apparently it went to Honda. My salesman, who we like and both of our last two cars from, called me and said Honda wanted me to come in and talk to the finance manager. I ask for the manager but was sent a sales person from finance to tell me he was not available, could he help me. So I explained the problem and looked at the computer and told me that the first warranty had expired on miles (not true) and the second one was only for a year and 36000 miles and had expired on miles. First, it was for 5 years and 60,000 miles. Even if it had been as he said, it had not been a full year and we had not put 15,000 miles in a year on the car. As far as he was concerned that was the end of it. Maybe because we are older, they thought we wouldn't know any better. By the way on the 2015 Honda that I have been driving since June 1, 2015, I only have just over 8,000 miles on the car. As much as we liked our sales person, I will not buy another car from this dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Added warranties without telling me

By Peter C. on 4/8/2017 at 6:07 AM. Helped by Justin McDonald, Coxi.

I was supposed to pay cash for a used car last December, but was convinced by finance officer to get a loan to build my credit. Then I was told I can only make 2k down payment for loan to be approved. Then he added 3 warranties totaling a little over $2000 WITHOUT INFORMING ME. I already complained (was told finance officer was no longer connected with them) and talked with Coxi. 2 of 3 warranties were canceled. Talked with GM and he did a good job reiterating it was my fault for signing loan agreement without double checking the fine print. Then I was given a hard time regarding the 3rd warranty. Still, he gave his word that amount for 3rd warranty will be reimbursed. This was early January and it is now April. Where is it??? It is indeed my fault for not checking the loan agreement. I live 90+ miles away, been there whole day and just wanted to go home and get the transaction over with and I trusted them. However, for the Honda of Clear Lake management to push the blame entirely on me must mean it's acceptable if I didn't notice it? Is this the moral standard you hold your employees to? A finance officer's job is clear-cut - it's to facilitate payment/loans and explain it to customers, including additional services and expenses isn't it? Having missed mentioning $2000+ worth of warranties added because there were too many things happening during that transaction is not an excuse when it is clearly part of his job.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda of Clearlake knows customer service

By neftali gutierrez on 4/3/2017 at 5:23 PM. Helped by Bennett Johnson.

Bennett Johnson made it easy to buy and did not waste my time. I highly recommend Honda of clearlake for the best deal and customer service 5 stars all day long.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

BAIT AND SWITCH BEWARE! Waste of time!

By Neal1986 on 3/23/2017 at 2:40 AM. Helped by Coxy and Alberto.

Thank you Coxy and Alberto for wasting my family's time! We started our day here 5 hrs ago after seeing an ad on multiple website. I called and confirmed a quote for the car and validated all detailed. I had my dad and brother meet me here so we could check out the vehicle . When we got there, the advertised mileage became 10K higher and the price increased by a grand for the exact same vehicle that I was quoted for earlier in the day. We were told a bunch of work had been done of the car and that is why the value went up. Funny they forgot to mention all of that on the phone. Also, funny that they didn't correct me when I mentioned the advertised mileage on the phone. Regardless of the BS, we came to an agreement on the price and the sales guys said they couldn't give us the price until the manager left and told us to come back a few hours later. We should have left at this point but didn't want all of the time and effort to go to waste so we waited. We came back a couple of hours later and the sales guys told us they would not honor the deal because the manager would see the deal sheet in the morning and be upset. Seriously, what the xxxx was the point of making us wait. I honestly don't think they folks wanted to make a real sale. They had no empathy for wasting over 5 hrs of our time only to give us a run-around. This is by no means how a professional dealership conducts business. During our 5 hrs here, we came across several sales people and managers and all of them should be re-trained to provide professional service. I am so furious right now that I want to personally contact someone at Honda Corporate and take this to the highest level possible. Being a long time Honda customer, this is the most disappointing experience I have ever had. I will NEVER do business with this dealership ever again and recommend that ANYONE looking for a Honda, visit any of the other major Honda dealers in the greater Houston area. Trust me you will leave this place disappointed!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service from the service department.

By kayakjohn on 2/7/2017 at 11:15 PM. Helped by Guy in the service department didn't get his name, but I believe his name was Pete or Thomas.

Call the service department to see about a side airbag that went off for no reason while driving down the highway. Honda of Clear Lake was called specifically as they had done the factory recall work on the airbag issues a year ago (1/2016). Service clerk would not honor or look into issue without a diagnostic fee. The service department seemed to be putting up a wall and distancing themselves from this work they had done in the past. I have had several cars in the past with airbags and not once has any of them have gone off without reason to. Bottom line is why did it go off for no reason? To find out why for my safety and the safety of my passengers. It appears that Honda of Clear Lake may have done faulty recall work and they do not want to own up to it because it would be a monetary loss for them. I had just wanted Honda of Clear Lake to look into the problem as they are responsible for it as they did the past recall work on it, but the service clerk did not want to touch this without a diagnostic fee knowing it could be there fault for sure. Honda of Clear Lake why don't you honor your work and have a look at the issue to see what happened before grabbing at my wallet especially with a problem involving safety and the work was done by their mechanics. Poor poor customer service. No resolution. Had to hang up and call Honda corporate. Hopefully I will get a resolution from corporate. They got a 1 star from me because I could not give them a 0 or negative star rating. 2006 Honda Accord.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and reliable

By Lolo on 12/2/2016 at 1:21 AM. Helped by Levi and kyle.

The salesman was very honest and nice. They are very helpful and patient. They explain everything to you and answer all your questions and concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great internet buying experience!

By Loni Morse on 12/1/2016 at 5:03 PM. Helped by Joshua Rocha, Steve Bramlet, TJ.

Thank you so much to Steve & Joshua. I had the best car-buying experience thanks to your talented teamwork. I have never had such an easy, painless, and honest car-buying or test driving experience. Even after viewing the Honda Pilot Touring model at several Houston dealerships, and test-driving the vehicle at least twice before, Joshua was the first to provide such a thorough demonstration of its capabilities -- making me much more comfortable in my decision to purchase this SUV. Even though I was reluctant to trade in my much-loved Buick, I left feeling more than satisfied with my purchase and above all, like a member of their Honda family. Thanks also to TJ in the Finance Department for working to get me the best interest rate possible, and to the GM for coming out and thanking me for my time and purchase. I have already told friends and family that they should strongly consider Honda Clear Lake for their future vehicle needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar Customer Service

By Royavich on 11/7/2016 at 6:41 PM. Helped by Joshua Rocha, Steve Bramlet, Talha Ashraf.

My time means a lot to me, so the past few cars that I've purchased has been done via the dealership's internet team, as it tends to cut down negotiating time, drastically. Joshua and Steve were thorough, professional, and honest. Joshua took ample time after the sale to go over many of the car's features - his knowledge of Honda products is vast (especially for his tenure - which is closing in on a year). I have purchase many cars (since I was 16) and in those three decades this is hands down the best experience I've had purchasing a car. I also want to note that I've tried to purchase twice before with this dealership (in 2000 and 2009) and ended up walking out in disgust. I couldn't believe the improvement - third time was a charm. Anyway, if you've had problems in the past - you may want to reconsider and give this team a try, because it's evident to me how vast an improvement this dealership with superior training to its sales team.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional, liars

By MorningstarChild on 9/25/2016 at 5:29 AM. Helped by Levi garrison and other members of management.

The staff is extremely unprofessional and rude. I was told different things by different employees and given the run around multiple times. Do not give this business your money. They are not worth the time. This is the worst dealership I have ever encountered and I will make sure everyone knows it.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

My Sales Man Did Not Keep His Word

By young single mother on 9/2/2016 at 1:58 PM. Helped by Talha Ashraf (TA).

I recently purchased a demo vehicle last weekend and all four rims where severely damaged. My sales man Talha Ashraf goes by TA promised me a new set of rims and tires if I purchased the vehicle that day. He also gave me two different story's about how the rims were damaged. I purchased the vehicle and they had me bring the car back 3 days later to get the new wheels and tires. It took them 2 days to return my car and it still had the same tires and all they did was a poor job of buffing out the scratches on the rims. When I pointed it out he said he never promised me a new set of tires and rims. He immediately brought up the paper I signed at the time of sale that stated "Fix" wheels. I left there very upset!! I can't believe he is allowed to promise someone one thing then not follow through. I am now driving a vehicle with poorly buffed rims and the same scratched up tires that were originally on it. This is not what I was promised at the time of sale and the paperwork was written in a way that would allow him to get away with such an act. I have purchased my last 2 vehicles from Honda of clear lake, but after this deceitful act I will not be back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I got exactly what I wanted!!!!

By Honda04 on 7/4/2016 at 3:21 AM. Helped by Hector.

This was our 4th Honda and 3rd from Clear lake!!! They are always helpful, not pushy but extremely knowledgeable about even the minor details. I didn't wait every bell and whistle but I did want certain features. Hector pulled up in exactly what I wanted and explained it all!! Thanks everyone!!!! See you in a few years!!! Someone will want to trade in somerhing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service center

By laura on 6/17/2016 at 9:22 PM. Helped by karen, and service dept.

The service department is great. We live closer to Big Star Honda, but they have horrible service we would rather sit in traffic for an hour and drive to Clear lake Honda because they are the best! The first time we walked in, everyone was so nice and greeted us right away. The 2 ladies in the front are so nice. We definitely recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent professional, excellent service.

By Shad Mian on 6/1/2016 at 1:48 AM. Helped by Mr. Angel, Justin and Dustin..

Hello Mr. Angel, I just wanted to write you a quick note to thank you for your honesty and dedication while selling me 2013 Honda Accord V6 on April 13, 2016. You've helped to redefine the profession of a salesman, a very hard and dedicated job. Very religiously coming to work everyday understanding GOD has a plan for you. In a few words you build a very good feeling. I just wanted to give my business to you.. I wanted to buy that car. Thank you so much for answering all of my questions honestly, and making my trip not as painful as it otherwise could have been. I'm happy with the car I purchased. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any friends looking to buy internet new or used cars in the future, I'll be sending them to Honda of Clear Lake, telling them to ask for Angel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By New CRV on 4/26/2016 at 12:57 PM. Helped by Hector Trevino, Giovanni.

Hector Trevino treated me wonderfully and worked very hard to get me a great trade-in price and get me the vehicle that I wanted at the price I wanted. He was very polite, helpful, funny and knowledgeable. Giovanni in Finance was also part of this very pleasant experience. I drove home in my new (freshly detailed) car the same day! The manager made a point of making sure I was satisfied with the transaction and meeting me before I left with the new vehicle. Hector even helped me move all of my belongings from my old vehicle to the new one.

I would recommend this dealer.