Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Experience

By ESRB96 on 8/9/2017 at 8:18 PM. Helped by Jennifer.

Overall, I had a great experience. Jennifer was the salesperson I dealt with, and she was great. She really listened to what I wanted and what I could afford, and only showed me vehicles that fit that description. The finance manager was very friendly as well. I ended up buying a 2013 Toyota Camry and it has been great so far. I definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Went in for a test drive

By Ashish Bania on 8/1/2017 at 9:05 PM.

I went in to get a new Honda Accord and Jim was very helpful explaining all the new features and options in different trim levels. He is very well informed about the car and took me on a very good circuit to test drive. I would definitely recommend Jim!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Went into look, ended up buying

By Andrew on 7/24/2017 at 1:21 PM. Helped by Ryan Crist.

Went in to look at the new Accords and Pilots. Arrived around lunchtime, place was busy. Was greeted by Gerard Apadula. We told him the stock #'s we we're interested in, simple enough. He retrieved the keys, got a copy of license, and sent us out for a test drive without the normal "high pressure" tactics of the sales rep riding with you. When we made our mind up that we'd make a trade if we could work the numbers out, he answered all questions about the features and took his time with us. Never once did he pressure us, only assuring us it was too hot and too busy to play the back and forth numbers game. He kept stating he'd put us dead on the money and he did. He come back with a trade appraisal which was close(approx.. $1000 apart from what we needed for the trade in) Told him where we needed to be, he come back and got there. No haggle, no hassle. I was reasonable and fair and was treated the same way. A fair trade in allowance along with a fair price on the new car always makes the sale a lot easier! He then introduced us to Ryan Crist, Business Manager to handle the financing aspect. Ryan was also great, taking his time explaining to us the different warranties available as well as prepaid maintenance plans. He also didn't pressure us into anything.....just explained, answered questions and presented what each warranty/maintenance option would do to the monthly payment. He also made sure we received the Super Preferred Rate from AHFC, a huge plus!!! Great price, even better %, and fair pricing is all I could ever expect from a new vehicle acquisition. These guys are definitely a standout bunch of people and made the extra drive well worth it. Definitely recommend this dealership for anyone in the market for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Jones67 on 7/18/2017 at 11:16 PM.

As soon as we stepped on the lot and saw what we wanted Marcos Santana came up with great service got us the accord we wanted. Very happy and satisfied with the service outstanding. Honda of Concord you Rock

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing and seamless. Easiest and best car Buying experience

By Trout, Courtney on 7/15/2017 at 11:43 PM.

It was so simple. Joy was amazing to work with and such a big help. She went over and above to make our experience the best. Can't wait to buy another car from her again in a few years!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

TimBo Black will have you back!

By Iamjellen on 7/15/2017 at 2:55 AM.

If you are looking for the friendliest down-to-earth Car sales consultant, TimBo Black is your guy. Best car buying experience! He is serious about the customer experience. He will take the time to get to know you & not just throw you a bunch of fluff. Remembered our entire families names without neededing a reminder. Treated our daughter like she was a special guest. Included her in the experience & made it an enjoyable experience for all of us. Certainly would buy another car from him. He enjoys his job & it was very evident. He was there till 9:00pm on A Friday evening with us & we never felt rushed out the door. Thanks Tim for a great family car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

go see marcus

By KN on 7/13/2017 at 9:50 PM.

Thanks to Marcus for helping us with our purchase. Great experience. we purchased over the phone and he had the vehicle ready for pickup on time and presented it perfectly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go See TimBo!

By TBarnes on 7/9/2017 at 2:55 PM.

I recently moved to the area and my lease was coming to an end. I met TimBo Black at the Honda of Concord dealership and the experience was surprisingly pleasant! I was in a new Civic Hatchback in two hours! TimBo was accommodating, friendly, and efficient. He didn't "sell" me or "mansplain" car functions. His service is superior and I will definitely return to him for any car needs. Kevin Murphy (business manager) had the paperwork ready in minutes. He explained everything clearly and was very good to work with. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Timely and Attentive

By NK on 7/6/2017 at 12:13 PM.

TimBo and everyone involved did all they could to get us the best deal possible. Advised us on various options available that best fit our needs and went above and beyond to meet those needs in the end with no hassle friendly service.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By HH on 7/6/2017 at 2:50 AM. Helped by Kevin Murphy.

Great experience with TimBo, Ted,& Kevin. They wanted the business and it showed. Have always enjoyed doing business at Hendrick dealerships (Honda & Jeep). Look forward to continuing the be relationship!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We Felt Like Family

By Jgamerts on 7/4/2017 at 4:05 AM. Helped by Anthony.

I came here to put in some good words for Tom and I'm not at all surprised by all of the positive remarks. This is our second car purchased from Tom over 5-6 years and we will keep coming back. Tom truly looks out for your best interest. He will find out what your wants and needs are and will go above and beyond to deliver what your looking for and for a great deal. He was great with our kids every visit and we always felt at home (kudos to the dealership as well - top notch). Closing the deal and signing the paperwork was by far the most stress-free experience I have ever seen when purchasing a car. I don't know if Tom set it up that way or if it's standard for the dealership, but Anthony explained everything and made sure the process was smooth. Absolutely no attempted add-ons, not one! I've been truly frustrated by the high pressure at other dealerships during the final paperwork stages and was really dreading it. But nothing to worry about! This was actually a great car buying experience which I have not had in a long time. Please see Tom if you want the same. -Jimmy

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Brought car in to get A/C fixed, came out needing new engine

By Dayonne Allen on 6/26/2017 at 3:31 PM. Helped by Jessica Poteet, Larry Burris, Nikki Tucker.

Were good in my book until I took my car to get the A/C fixed. All that needed to be replaced was the coil in my compressor. That's what they said they would fix. When I get my car back the A/C is back working at first. Car is driving funny, not taking off how it was before. Later in the day the A/C is blowing room temperature air even when set on low. I notice some smoke coming from under my hood. When I go to crank my car up later on the engines starts rumbling and it's still smoking. Now the next day (today) I'm driving my car back to the Honda shop and on the way the smoke gets even crazier and my engine light comes on along with the VSA lights. And now I'm being told I have to pay for A WHOLE NEW ENGINE! They're telling me that somehow my radiator overheated which caused my head gasket to blow. They told me I need to pay $3900 in order to get my car fixed. This is a scam on a young college student. I'm disappointed and I feel like I got played.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Style guy on 6/26/2017 at 6:29 PM. Helped by Jessica poteet.

Courteous,friendly staff . Clean waiting areas Refreshments in waiting area I will give an undisputed 5 star rating Thank you for your courtesy and a skilled crew

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By sarah123 on 6/25/2017 at 11:00 PM.

My experience at Honda of Concord was great. I live far away and TimBo walked all around the dealership getting me the extra photos of the car I requested. He was extremely helpful and made sure we had/ knew everything we needed and worked with us on the numbers until we came to agreement. He was great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Amazing Deal

By Pitawheel2014 on 6/24/2017 at 7:18 PM.

Beautiful Vehicle delivered from Georgia to an immaculate standard. Timbo Black went above and beyond to help me with a deal on his day off. First class customer service. I would recommend him to anyone....Thanks Timbo!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Putting our small business in a new fleet of cars!

By R.McComas on 6/23/2017 at 7:36 PM.

Thank you, TimBo Blake for putting my small business into a fleet of new 2017 Fit vehicles! It was a pleasure to buy three new cars. Very impressed with the great gas mileage and roomy vehicle. Love having all the colors we wanted on the lot when we walked in. I am especially grateful to the signing team as I had a team member processing for each vehicle all at once, so I can get right back to taking care of my customers.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Mary on 6/14/2017 at 12:17 AM. Helped by Jennifer baker.

Jennifer was great. So informative. She made the whole process great. Really liked how she took care of us. I love my crv. I would recommend her and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Bell.kathy on 6/13/2017 at 1:26 AM. Helped by Taylor strickland.

I always work with Taylor Strickland. She is awesome! She is always so helpful. she offers suggestions for service and repairs without being condescending. Taylor gives accurate time frames for the repairs. I feel so comfortable working with her and that keeps me coming back to Honda of concord. I feel my car is being worked on properly. I live near the Honda dealership on independence. I did go there once before I worked with Taylor. I was not happy with the service there so I came back to Honda of concord and used Taylor and have coming back ever since! Taylor is the main reason I use bonds of concord.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and knowledgeable

By Tess Smith on 6/10/2017 at 12:12 AM.

This was my first experience buying with a loan. "TimBo" was very friendly and knowledgeable. I ended up with better financing than I was approved for through my credit union. I was very happy with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence in Sales and Service - all the way around.

By glenn_robb on 6/5/2017 at 8:24 PM.

I thought I knew what excellent customer service was before I walked in the door. They just proved me wrong and showed me how it is really done. TimBo and all of the staff really took care of me and made it an awesome experience. From listening to my concerns to finding a solution, this was the smoothest car buying experiences I have ever had.

I would recommend this dealer.