Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.1  
Service
3.7  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

The parts department is incompeten and unprofessional .

By Fast Credit on 2/15/2018 at 9:39 PM. Helped by Jair, and Manny.

I fist called 2 days ago to confirm if they had a part in stock they confirmed it was available and ready for pick up. I drove over 1 hr in LA traffic. Once I was showed I spoke to a young man and he confirmed the part was not available I explained that I had called earlier and they told me it was in stock he then asked me who I spoke to and I did not have a name. After venting my frustration of me driving 1 hr to get to dealer he answer was "what are you getting at". At that time another young man by the name of Jair jumped in and tried to defuse the situation , he was apologetic and ordered the part for me; as I made my way to the cashier I noticed it was the incorrect part that he was ordering .. I came back to the counter and told him the wrong part was ordered. 2 days later I receive the part and it is the incorrect one, I call back Jair answered the phone, I asked to speak to a manager then he placed me on hold for 3 min came back and said the manager was in a meeting but he will send me the correct part. I asked for the managers info his name is Manny 213234-2151, I immediately call back and I guess Manny answered the phone , As I attempt to explain my situation hes answer was WHAT''S UP ? I paused and paraphrased he said "YA WHAT's UP what do you need". I told him that was not a professional way to speak to a customer he said I am the manager what do you need. I disconnected the line and decided to take time to write this. I will never buy anything from that dealer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disrespectful

By Mi Ha on 1/11/2018 at 5:44 AM. Helped by Brandy, And the Director.

the staff are very rude and disrespectful, specially the manager and director. they dont have work ethics. thats why their business is very slow. becareful !

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service!!!

By Adryanellie2015 on 12/20/2017 at 7:51 PM. Helped by Jonathan Acosta.

Took my vehicle in for service with out an appointment and Jonathan Acosta was exceptional! He took extremely good care of me and had my vehicle done and ready to go before the hour! I would highly recommend the dealership to everyone. Thanks Honda of Downtown LA!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A perfect team at Honda DT

By Italian41 on 11/3/2017 at 4:44 AM. Helped by Steve, Chris, Albert, Carolyn and Fernando.

I previously wrote a review which I gave a well deserved five stars to Honda in DTLA. Unfortunately the vehicle had to many problems, transmission, etc. After dealing with this car for about three months I went back and forth with the dealer regarding this issue. Steve Aguayo was always very concerned about my issue and he helped me to get a solution to such problem. I went back and he took me to speak with the GM Carolyn Olavarria, I was frustrated with this whole situation and I was upset, she maintained her cool and found a perfect and satisfactory solution to my problem. Now I am driving a brand new Civic 2018 thanks to this great team. Carolyn, Steve, Albert, Chris and Fernando, they all did an amazing job solving this problem. GREAT TEAM!!  The only thing missing were the doughnuts, how about some empanadas in the future? :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Bernard Mendoza on 10/25/2017 at 5:39 AM. Helped by Roxy Simental, Nouaman Lamtouggui.

Great experience! Got a Honda Civic 2017. Roxy Simental was extremely helpful & even helped me out with the a great insurance policy. Would definitely recommend to friends & family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Wendy616 on 9/23/2017 at 3:11 AM. Helped by Norma Juarez.

Great customer service, My salesperson Norma Juarez was great. Beyond grateful that she made my experience excellent. I would definitely recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price

Bought a Honda Od

By Sonja on 9/28/2017 at 9:40 PM. Helped by Alenjadrina Alaniz.

My experience with Alejandrina Alaniz was the best, she was great , and helped me get the car of my dreams, I will tell all my friends to go see her for their Honda!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

KRYSTAL MAKES THIS WORK

By CRV Owner on 9/25/2017 at 9:46 PM. Helped by Krystal.

I have had two Honda CRVs. I've always cringed when it was time to get my car serviced, until a few years ago when I found Krystal. She is very clear in describing what needs to be done, does what she says she'll do, and get's me in and out of there in record time. Today, I got a quote from her on the total repair cost, and she came in under that! Nice. Bottom line is that she is a fabulous customer service person, and actually recognizes me when I walk in the door.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Joy Martin on 9/25/2017 at 3:06 AM. Helped by Catherine Urias (Sales Executive) and Ignacio (Business Manager).

I had a great experience with Honda of Downtown Los Angeles! Their Sales Executives are knowledgable and will offer everything that they can to satisfy the needs of their customers! Shout out to Catherine Urias!!! Same goes to Ignacio (Business Manager). Thank you for going an extra mile to help us with our car needs and I hope that you continue to serve your purpose of helping our community using your excellent service in car dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great friendly, professional and confortable experience

By Linda on 9/21/2017 at 7:51 PM. Helped by Van and andres.

My experience purchasing my first own vehicle was very confortable and friendly, no pressure or pushy sales people they took time to listen what I needed and looking for exactly.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful

By francisco1 on 9/17/2017 at 7:05 PM. Helped by Daniel Catalan.

I bought a 2017 Honda Accord. I was there for 5 hours and they never even gave me the lock for my reins. The car had no gas either. They've refused to answer my phone calls. As a result, I don't recommend their services.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Diego Rangel

By zJuniorRM on 9/2/2017 at 8:19 PM. Helped by Daniel Carrera.

Daniel Carrera is an awesome salesman, straight to the point, he answered all my questions, knew a lot about the car I was looking for, great experience overall!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold me a defective car

By AC Bruin on 8/31/2017 at 10:21 PM. Helped by Daniel Carrera.

I bought a certified pre-owned 2013 Honda Civic LX on 7/29/17. Within the first month of ownership it has failed to start twice now. Brakes are also squeaking. Took me multiple phone calls to get a hold of salesman who sold it to me who responded with an apathetic attitude - no apology for the inconvenience or an assurance that the vehicle would be inspected/fixed promptly. Feel like I was duped. AVOID THIS DEALERSHIP.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't get a vehicle here

By Remo_lok on 8/18/2017 at 3:45 PM. Helped by Daniel.

These dealership it's a trap I don't recommend it to no one specially leasing a vehicle here. THEY BRAIN WASH YOU IN MAKING YOU THINK they want to help you wich they don't all THEY WANT IS YOUR MONEY AND PROFIT OF YOU. I WAS LEASING A VEHICLE HERE THINKING I WOULD OWN IT BUT THAT WAS A BIG MISTAKE I RAN IN SOME DEBT PROBLEMS I FNISH PAYING OFF MY LEASE AND MOW I AM BEING TOLD I CANT OWN IT BECAUSE OF MY CREDIT WHEN I CLEARLY PAY OFF MY LEASE NOW ASKING ME TO RETURN THE VEHICLE MUCH OF B.S IF YOU TELL ME.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Berto _castro on 8/1/2017 at 5:18 PM. Helped by Rosi Simental.

After never being able to have someone take the time and help and the cars we purchase we have always been rushed and sometimes unable to pick color , it was refreshing to have Rosi Simental help us . She took the time and explained everything and was very patient and did not rush us and in the end we bought a car when we did not plan on buying that day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!!

By Hondaloko on 7/30/2017 at 4:58 AM. Helped by Daniel renteria,Daniel Carerra.

Best car buying experience ever,very friendly and knowledgeable staff. very quick process,will definitely recommend and return in the future. All staff was very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Professional and Friendly Staff

By AC Bruin on 7/30/2017 at 8:16 PM. Helped by Daniel Carrera.

Financed a 2013 Civic here on 7/29/17. Salesman Daniel Carrera helped me out. He was extremely professional and friendly. Was obviously eager to sell me the car but never try to mislead me or get me to buy something I didn't want. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Sassyj on 7/30/2017 at 7:34 AM. Helped by Daniel carrera, Nouaman Lamtouggui.

I had a great experience because i walked out with a better deal than i expected! All thanks to Daniel and Nouaman! If you ever got to Honda, I recommend you talk to them!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was Great

By Kevin123 on 7/18/2017 at 8:17 PM. Helped by Roxy.

I have the rating because it wasn't like other dealers , it wasn't a long wait and the employees were all nice and doing their Job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Muy buen servicio

By GiovanyyMary on 7/18/2017 at 6:36 PM. Helped by Roxy.

Roxy is a nice and good sales girl. She helped us get a new 2017 Civic turbo this weekend. Nos ayudo y explico todo en espanol y estamos muy agradecidos con su servicio de calidad.

I would recommend this dealer.