Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Key program

By James on 2/18/2019 at 7:42 PM.

Called Saturday shortly after getting my primary key stolen to my honda civic. Teddy went over pricing and held a key for me, scheduled the appointment for 7am monday. Dropped vehicle off with Brandon and was called within an hour that the vehicle is ready. Quick and precise service, as im an advisor at another dealership I have higher standards than most customers. They met them all. Would highly reccomend Teddy or Brandon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Major repair done on time and budget

By Jcp on 2/18/2019 at 5:55 PM.

DW took in on Saturday morning and ready by end of day. Amazing We trust the recommendations each time and very satisfied. Car is over 95k in miles and in perfect condition due to DW and team. Will drive another 95k

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very good

By Janelang2 on 2/14/2019 at 5:55 PM.

Excellent. I was very pleased. I plan to use Kerry every time I come in. Like the free Diet Dr. Pepper and other food items for sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Dealership

By Lora on 2/17/2019 at 12:25 PM.

Honda of Fort Worth has always offered excellent (and honest) service. My SUV came in with 3 maintenance codes, but they said it only needed to be serviced for one. They checked everything over and nothing else was needed. They could have charged me for three services, but they were honest! I’ve been there before, and I will come back to this location again, despite living two counties and over one hour away! Added perk: free vanilla lattes while you wait in a luxurious customer service area! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By VHOP211 on 2/16/2019 at 11:39 PM.

We were promptly greeted upon arrival for an oil change we had made an appointment for. Our service rep (Randal McClanahan)gathered the reason for our visit and gave us an estimated time for the completion of our service. Our vehicle was serviced in the time frame we were given and we were advised of an additional service that was recommended for our vehicle. We were not pressured or intimidated into this other service; but were just provided the information so we could make an informed decision. At the completion of the services Randal provided us the details in writing and verbally that had been completed at our request. After he ensured we were satisfied and had no other questions we provided our payment and left. Within a few hours of leaving the dealership we received a phone call from our assigned service rep (Richelle Curley) ensuring that we had been taken care of and we happy with our service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By dbennett02 on 2/16/2019 at 9:08 PM.

Keep up the great service! It's hard to find this kind of service anymore. They truly go above and beyond to make everyone who walks through the door feel welcome! Keep up the great service Honda of Fort Worth!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall Service

By tjacks on 2/15/2019 at 5:49 PM.

Got a call to schedule my recall service before it was even visible in my Honda dashboard. Was able to get it done quick along with other necessary maintenance.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Peppermint4! on 2/16/2019 at 3:32 AM.

Thorough, friendly, expedient We usually have a good experience and they are friendly, very professional and thorough, always answer all my questions and service was very expedient today.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this place

By Mudwren on 2/15/2019 at 11:49 PM.

I drive from Irving to Fort Worth just to get my car serviced here. They are thorough and in my 11 years of dealing with them have been honest and trustworthy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By Rebeca & David on 2/16/2019 at 12:35 AM.

We really appreciate the way the service staff received our car, they have a friendly smile and a kindly attention to us. They explained to me the details of the service they going to perform to my car and the time is going to take it. They are very attentive to the questions we have. We appreciate your hard work. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Jajrojas on 2/15/2019 at 6:55 PM.

I’ve been having service with this dealership for the past 17 years and since I had Manny as my service advisor, I always have a great experience with the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Lsrunn on 2/14/2019 at 3:05 PM.

Great service department. We were in and out fast and Randal explained everything. The sales group is awesome too. Would highly recommend this dealership. Been going since 1990 (although it was under s different name).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Aimster on 2/15/2019 at 4:16 PM.

Christine was fantastic! The whole process was smooth and I couldn’t be happier with any other car! I would definitely buy from Honda of Fort Worth again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Hector on 2/14/2019 at 10:59 PM.

Really happy with the kind of service I there is a name missing on your survey Jacob Hernandez he is another person that help me out. Thanks much

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Purchase of a 2019 Honda CRV Touring From HONDA OF FW

By JerryH The Reviewer on 2/14/2019 at 11:36 PM. Helped by C. Besson GM.

We had a great Valentines Day picking up our New 2019 HONDA CRV All Wheel Drive Touring- From HONDA Of Fort Worth today! Experience was great! Recommend you check them out!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Ridgeline Recall

By mrreddick on 2/14/2019 at 10:10 PM.

I called at noon today, was given 12:45 appointment. Recall was performed in half the time quoted. Truck was very clean after service. From the cafe staff to all service staff, we were very pleased! I will be getting all service done there now, goodbye Honda of Denton!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very knowledgeable people

By Aggiemom on 2/14/2019 at 9:30 PM.

My issue has been 1.5 weeks in resolution. I appreciate the courteous service of both the general manager and Kerry in resolving the issue. I’ve been coming there for decades!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was good!

By Fallout313 on 2/12/2019 at 2:56 AM.

Everyone was friendly and helpful and willing to work with me! I would definitely recommend the dealership to other people, coworkers and to my friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Having car trouble and Needed to have repairs on my CRV

By vholcomb on 2/14/2019 at 3:04 AM.

I had an unfortunate accident where I hit a curb and after replacing a tire on my own I found out there was more damage done then I had initially thought. I brought my CRV to the Honda Fort Worth to get it inspected and evaluated to see needed to be done. Randal was very helpful made it easy for me to get my car repaired and helped me understand the different repairs that were going to be needed. I appreciate his kindness, professionalism and his efficiency in communicating and helping me get my car fixed in a timely manner! I went in frustrated and unsure what was wrong and left pleased with the confidence that my car was properly fixed. Although the bill was higher than I would’ve liked it wasn’t because of their charges it was because of the repairs that need to be done. I definitely trust and respect the advice I was given and appreciate Randal’s honesty as he gave me options and helped me to understand the damages done and the repairs that were needed. He made me feel comfortable and cleared up the information I didn’t understand which definitely put me at ease. Driving out with a fixed car, I am confident with the service I received at Honda and will be coming back in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Charled on 2/13/2019 at 7:45 PM.

Title of this review says it all. Very professional and very friendly. And they always wash and vacuum my car and it looks so good.

I would recommend this dealer.