Honda of Hayward
Dealer 2-Year Rating |
Dealer Reviews
Customer in a panic.....
It took longer than expected to get there but Robert Miller helped me and checked right away to make sure someone was available to service my car so late in the day. I’m so grateful that he didn’t just turn me away because I really needed my car fixed ASAP. I too work in customer service so it was nice to be treated so well at Honda Hayward. Thanks Rob, because of your team’s great service I will certainly come back again.
I would recommend this dealer.
phone
He was on the phone through out I think it’s better when you deal with one customer at a time ..answer the phone when you don’t have a customer in front of you
I would not recommend this dealer.
Low pressure tire sensor
I was travelling and my tire pressure notification came on. The dealer got me right in and checked my tires and reset the notification sensor. They were very pleasant and did not charge me anything. I don't remember the name of the ones who helped me out.
I would recommend this dealer.
Purchasing used Honda civic
This dealer is very helpful,nice and friendly. Specially the finance director Phi Le he help us to lower our monthly payment within our budget and the percentage rate was low. And sales person Cynthia and her Sales Manger. They have honest and respectful. I definitely recommend this dealer Honda Hayward. If you guys want to purchase used or new just go to this place.
I would recommend this dealer.
10k mile service Honda Odyssey
Easy to schedule online, reasonable check-in time, 2 hour wait time for service. Everyone friendly and helpful. Clean waiting room and bathroom.. They have Peets coffee and healthy snacks available. Television and magazines. Looking forward to their new Service Location when completed in 2020.
I would recommend this dealer.
Airbag recall
I recently went to Hayward Honda service center for a airbag recall and as soon as I got there the guy who did the inspection prior the service told me that the airbag light was not gonna be removed because it was something else wrong with the airbag,assuming without taking in consideration that the problem with my car was specifically related with the passenger airbag and needed to be replaced per Honda dealer suggestion. This guy was trying to charge me 159.00 for diagnostic because he was way too smart and assumed that was another issue related with that airbag light. I won't go there again and hope next time they try to charge you or sell you something else you might not need for yoir car,make sure you ask somebody else or wait until you find out that it really needs to be fixed or replaced.
I would not recommend this dealer.
Always a good experience
I've been coming here for 7 years. Place is good and trustworthy. Wait can be a little long, but they typically take care of me.
I would recommend this dealer.
Best Car Service Company w/Best Staffs in Hayward CA
Robert Miller was the employee that served me w/my recent appmnt. He was very helpful and friendly! His awesome customer service satisfied my car situation. Ron, the other employee(used to be our main helper) also helped out in the end! Thank you both so much! It's enjoyable to see team work at this Honda cuz staffs make it even more better.
I would recommend this dealer.
Oil Change And Battery Issue
I came to visit the dealership for an oil change and battery issue. The employee that helped me was Robert Miller. I informed him that I needed an oil change and that my car had died on me twice. He informed me that the staff would take a look at it. I waited in the waiting room and he informed me that it was a battery issue. Robert is an excellent staff and knows how to provide customer service.
I would recommend this dealer.
Awesome customer service!
My wife and I had visited 4 other dealerships in the bay area to compare prices. Honda of Hayward happily matched the lowest offer we obtained. Annemarie Nweke was the most genuine and friendly person we had encountered during our search for the perfect car. Salesman Anthony Martin was also a wonderful and helpful person throughout the process. I highly recommend buying your next vehicle at this location.
I would recommend this dealer.
quick and smooth service
My recent routine service, oil change and transmission fluid change, here was smooth and quick. Sent my car in at 2pm and got it back at 5pm. Good experience.
I would recommend this dealer.
Car service
The young man who helped me was pleasant and my car was serviced within an hour. I had and appt for 7 am and was leaving the service department at 8 am. Thank you.
I would recommend this dealer.
Buying Car
Courteous, helpful and friendly. I would like to rate 10 over 10 to the agent Mike and the Hayward Honda team for their diligent work. Many thanks to the team
I would recommend this dealer.
What xxxx title do you want
Disappointed on a couple of minor things. They could have had it washed while the paperwork was being done and they could have replaced the floor mats. The one on the passenger side is damaged. A minor cost to them, at best.
I would not recommend this dealer.
Shopping an accord but got a Clarity!
I was talking to Ella in the email about getting an Accord Hybrid. When we get there Ella greeted us politely and told us they wontbe getting the model that we like until two weeks. She recommended us the Clarity Plugin Hybrid. We found out about getting incentives and we went for it! Got the car the same day and we were there at around 5pm. We took home the car around 8pm. We just gotta get back to them for cleaning but no big deal. I enjoyed the experience with Ella!
I would recommend this dealer.
No experience service writer
I gave my Honda oddest for servicing. On the same day when I drive it I knew the power steering fluid needs too off. When I took it again the following needs immediate attention The brakes The transmission fluid The new alternator The power steering fluid How come all this was not noticed on my initial servicing .I was told not to. Drive as by brakes needs immediate attention. Why didn’t the service underwriter Or the tech called me to let me know about this important services needed That these things are needed
I would not recommend this dealer.
Ronald was professional from start to finish
Ronald was professional from start to finish, and the quality of work done on my Honda Civic was good! It was time for my A123 service.
I would recommend this dealer.
Great experience!
LC was great! My son even said he was too. I would definitely recommend him to my friends and family. I got the car I wanted, and he worked hard for me to get it. Johnny was wonderful too!
I would recommend this dealer.
Excellent customer service
EXCELLENT ! Great service and my starter was fixed well, and other needed services. Thanks so much, Ron for your world class customer service! Much appreciated! Zen
I would recommend this dealer.
Great Customer Service!!
The decision to get a new car was causing me stress until Mike Fraga guided me toward the best match for my needs and explained the finacing options in a way I could understand. He made the process a fun adventure instead of a chore. I am extremely happy with my brand new 2018 Honda HRV. Thank you, Mike!!!
I would recommend this dealer.