Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.6  
Overall Experience
4.2  
Price
4.3  
Quality of Work
4.5  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly great communication

By Meghanrowland8 on 6/19/2018 at 6:15 PM. Helped by Charles aka Wheels.

Charles aka Wheels was very helpful in making sure I got the best deal for my new car. He succeeded in doing his best to make sure I was content.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor customer service

By HE on 6/20/2018 at 8:28 PM. Helped by Shawn and Brian. Shawn's service was very poor. Brian was OK..

I called on 6/15/18 around 3:15PM and spoke with Shawn to request a quote on door lock actuator replacement. He told me that he would have to call me back. At 3:30PM realizing that Shawn had not called me back, I called again and spoke with Brian this time and Brian said he would remind Shawn. At 3:55PM after waiting for Shawn since 3:15PM for a call back and still no call, I called back. Again I spoke with Brian and told him that Shawn had not called. Brian then suggested that he would remind Shawn again and I said that I would prefer if he get me the quote instead of me waiting around for Shawn. Brian then said that he would have to call me back and he did 2 minutes later at 3:57PM. I had also called Lynnwood Honda around 2:47PM (while Shawn @ Marysville Honda was doodling around) and requested a quote as well. I spoke with Juan @ Lynnwood Honda and while waiting on the phone for about 10 minutes, he gave me the quote. That's a better customer service than Marysville Honda. Also, the quote at Marysville Honda was way high compared to Lynnwood Honda. I decided to go with Lynnwood Honda although it is located about 30 miles south from me.

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

Bad experience with sales and the general manager

By Ripped off customer on 6/9/2018 at 2:35 AM. Helped by Gary Dukleth and Alisa king.

Gary Nukleth, the general manager misrepresented and deceived me on the the sale and exchange.them be belittled me and talked down to me. He said he didn’t have to do anything to help o brien customers. Told me to ask o briens to help. They wouldn’t. I need help and would not wish this nightmare on anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an unidentifiable noise in the front of my car

By Grandma M on 6/16/2018 at 11:36 PM. Helped by Shawn Voss.

My service advisor Shawn Voss was very helpful. They identified the source of the problem ordered the parts and repaired it in a timely manner. I would definitely recommend Honda Of Marysville

I would recommend this dealer.

Overall Rating

3.4  

2   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Oil change

By Grand on 5/31/2018 at 2:44 AM.

Called to schedule service, put on hold for 10 minutes, lady took information. Showed up for a 1hour appointment, name was not on schedule, oil change took 3 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By OliverPavek on 6/10/2018 at 5:04 PM.

Awesome people friendly honest and supportive. Great sales team as well. Their to help you purchase a car. If you need a courtesy car just let them know ahead of the sceduled appointment. If you want to wait the surrounds are comfortable and entertaining.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Used car

By John on 6/1/2018 at 6:15 PM.

Bought a used car here. It was crap problem after problem. Was told nothing wrong with the car so I traded a good car to get the new used car. WISH I NEVER like I said problem after problem. Think they didn’t car because the where getting ready to change management. Would never ever buy a car from here again

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jorge is the best

By lisabroce on 5/27/2018 at 5:42 PM.

I have returned to Honda of Marysville for 3 new cars, almost solely because of Jorge Palma. He is kind, considerate, knowledgeable, and fun to work with. He follows up consistently and helpfully every time. He is a true friend during what can often be a stressful process. Thank you for everything!!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

It was good

By Jshkurhan on 5/27/2018 at 1:09 AM. Helped by Carlo and Shawn.

They are always helpful.and informative. They were working with a new computer service and handled the stress very well. Always have had a good experience

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

OIL CHANGE DISASTER

By davidjc06 on 3/18/2018 at 1:12 AM. Helped by GM Tony and Service Manager Kris.

My new vehicle was brought in for a free oil change after buying from them. Had to speak to several people and the service manager in order for them to honor the agreement made at purchase for the service. Not that big of a deal though, just annoying. However the issue, the tech didn't tighten the oil pan bolt, which alone is shocking. Anyways bolt came off while driving down the road. Car was towed back to them and they admitted to the mistake, and replaced oil and bolt. When asked if they cleaned off all the oil under the car, they said no and then told me they would have it detailed. Strange I had to ask, in my opinion. They provided a loaner, which was extremely dirty and gross. Received my car from them, and the next day and when I wake up I find oil all over my garage. Looked under the car and there was still dripping oil from the mess. The under body was covered in oil still. Brought the car back and spoke to GM Tony. They again admitted that the detail was not ever done… GM Tony confirmed it would be cleaned and detailed properly. The next day I again go to pick up the car and it has scratches on the side and about a foot long crack in the windshield. GM Tony again stated they would get the windshield replaced, but I declined. I will never step foot in that establishment again, and do not trust any one of the techs to work on the car. Not to mention there is a loud rattle from the driver side door now as well, which is odd because it did not exist prior to any of this situation with them. By far worst service I have been provided and would never refer anyone to them. Completely unacceptable. Regret ever bringing the car in to them for an oil change, what a disaster.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great internet sales team

By Happy customer! on 2/23/2018 at 5:06 AM. Helped by Tyler.

I wanted to take a moment to recognize the internet sales team at Honda of Marysville. In particular Tyler. He was incredibly responsive to the point where he was emailing from home on his day off just to make sure I got all of my questions answered. I wasn’t able to make a purchase with him (I got lucky-I had thought my car was going to be totaled due to a wreck- it was repaired instead), but due to his quick response time and honesty I will most definitely be contacting him in the future. That kind of attention speaks volumes about Tyler and Honda of Marysville’s willingness to go above and beyond what is necessary for customer satisfaction. Thanks Tyler & the Team of Honda of Marysville!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service, nice people.

By Blistergrip on 9/21/2017 at 5:22 AM. Helped by Ryan Ritchy.

Very pleased with the service. I was helped by Ryan, who was informative and friendly. I was told the work would take two hours, but they were finished in only an hour and a half, including a wash and cleaned interior. Only two negative issues with the dealership, neither of which should reflect poorly on Ryan, or the folks who serviced my vehicle. First, I called the day before and made an appointment for the service, but when I arrived, there was no record of the appointment. Ryan however got me in, and the work was completed sooner than expected. The second issue was a greater concern. When we bought our vehicle, a 2015 CRV, on their certified used car program, our salesperson told us that all regularly scheduled maintaince was free for the first year. Unfortunately, I found out today that the only maintaince that was covered was the oil change. Apparently the salesperson was misinformed, or worse, misleading in his claims. This should not reflect on Ryan, or the rest of the service staff, whose service was excellent, but does, unfortunately, reflect poorly on the dealership as a whole.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest thieves

By user519 on 9/20/2017 at 10:04 PM. Helped by Laura Thompson.

Before you consider this dealership, be aware that they will try to run a Spot Financing scheme on you! You will take the vehicle home, then they will call you back a few days later to i form you that the financing "did not work out", and try to shake you down for more money. Laura Thompson, the finance director, is a dishonest crook!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First check up on my new car

By chrnel8181 on 8/22/2017 at 2:54 AM. Helped by Ryan Ritchey.

I made an appt for the next day to have my first oil change. They washed my car inside and out, changed my oil and said everything else was great. Excepted a coupon I found online. It was a great service. Very nice people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda Marysville Saves the Day!

By Airbag Questor on 7/25/2017 at 3:55 PM. Helped by Sandy.

On a two year quest to have airbags replaced via the recall, for a Honda Ekement, it took Marysville Honda to do the apparently near impossible. Pullman Washington, Lewiston Idaho, Thousand Oaks California could not do the job. Alas, two years later a diamond in the grass was found, Marysville Honda came to the rescue. In two days the airbags were ordered and installed. They also went beyond the call of duty and noticed a nail in a tire and repaired it. They even washed the Element. No charge. The service department staff were friendly, professional, and prompt.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car

By Jabo1950 on 7/25/2017 at 1:18 AM. Helped by Jorge,salesman, Mike in finance, and Wayne.

Jorge, our salesman, was professional. Great attitude, caring person. Just a great place to buy or lease a car.Evetyone i met had a smileon there face.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alisa King - great sales person

By WhyHom on 7/5/2017 at 11:34 PM. Helped by Alisa King.

I just moved to the area and needed to purchase a dependable used car. Since I now live on an island off the Washington mainland, I have no way of getting from my new home to the ferry and then around the mainland and renting a car was just getting too expensive. For the last couple of weeks, I have been researching used SUV's through Edmunds.com, Carfax.com, KBB.com and the various independent dealerships within 50 miles of my new home. It seemed that everything with under 100,000 miles, under $7k, and a reputation for dependability was sold within a few days and I would have to start the process over. The day I arrived, I did my search yet again and narrowed it down to three dealerships that seemed to have SUV's that would meet my criteria. The first one sold the last car that I was interested in and that left two. I contacted Alisa King at Honda of Marysville and made an appointment for the next morning. She was pleasant and knowledgeable and helpfully sent me information about the car as well as directions to the dealership. The second salesperson at the Lynnwood dealership had three cars I was interested in so I saved his visit for last. My test drive with Alisa was very pleasant. She was finishing up a test drive with another couple but had the receptionist let me know it would be a few minutes. I was impressed by her courtesy with the other couple as it seemed that they are regular test drive takers and not imminent purchasers. Alisa knew a lot about the car, even though it was a Hyundai, not a make that they usually deal with. She pulled the Carfax report for me so I could see the previous history, which is unusual for a salesperson to do. She also offered me two oil changes and a tire rotation to sweeten the deal. If I had not promised the Lynwood salesperson a visit, I would have purchased the SUV right then and there. I drove the extra 30 minutes to Lynnwood, only to find that the second salesperson had brought out a Hyundai that I had indicated I was interested and another that I was not interested in to the front. I asked him about the other two cars and it seemed that they were on different lots, which he did not know until I got there. He was unfamiliar with the Hyundai and kept trying to steer me to other cars that I had previously told him I was not interested in. At that point, I told him I had lost interest in the other two cars and drove back the 30 minutes to Alisa and Honda of Marysville. I am writing this as I am waiting for the airport shuttle to take me to the Marysville drop-off point where Alisa will pick me up to get my car. The next time I am in the market for a vehicle, Alisa and Marysville Honda will be at the top of my list.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy. Kind. Honest.

By Mannurse on 6/25/2017 at 6:54 PM. Helped by Jorge.

Jorge is knowledgeable and easy going. No predictable car lingo, just straightforward and honest service. Great experience. Better price than dealers closer to Seattle. Definitely worth the drive. And free oil changes for life!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Service is great

By Eagan38 on 5/29/2017 at 2:30 AM. Helped by Robert.

They where very helpful . The sales person Robert got me what I wanted and my payment was where I wanted it to be. . I will return in the future to buy another honda from them.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Sorry I bought my car at Marysville Honda

By Kim T. on 6/13/2017 at 4:13 AM. Helped by Kris K., service manager.

Purchased my new 2015 Honda Accord from Marysville Honda in October 2015. The paint job was defective and when brought to their attention was told it was water spots from their sprinkler system and just needed to be washed a few times. That did not work so took back the car and it was sent to a local paint shop and the imperfections seemed to be fixed. After several months and a number of car washes (by hand) the defects slowly reappeared. Took the car back and spoke to the Northwest Honda representative who looked at the car. He confirmed the paint job was defective and since still under warranty they would fix so once again sent the car back to the local paint shop. When I picked up the car it was covered in a dusty/gritty substance. Took it home and washed it. Found one of the rims was damaged, there was a small dent and scratch in the rear panel, the trim between the drivers doors was scratched and the paint on the hood and other areas was rough like sand paper. Left several messages for Kris K., the service manager, but no response after several days so drove my car down to the dealership. She acknowledged that the damage was not there before going to the paint shop. Kris K. said they would make it right and back it went to the local paint shop. I went down yesterday (6/11/17) to look at the car and the rim had been replaced and the scratch and dent had been fixed but the other issues remain. The service dept. was closed so I again left voice messages and sent emails to Kris K. asking for contact. No response. I also called and asked to speak to their general manager and was told they do not have one. Late today I contacted the general manager of another local Honda dealership and explained my situation. He listened and is working towards some resolution for me even though this is not his problem. I am ever so grateful and am hopeful that my car will finally be repaired.

I would not recommend this dealer.