Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Service Department

By Richard4851 on 2/9/2019 at 6:04 PM.

They kept my vehicle for two days. One day just to do A diagnostic test then when I finally called at the end of the day and told me how much it would cost to fix it I told them just to do the oil change in the transmission filter change and ask him could you be sure and get my car out by 12 o’clock Saturday because I was going on a trip and he said no problem but 12 o’clock came and went nobody called and I still haven’t got my vehicle

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible, go to Honda of Abilene or Anywhere Else!

By carguy123 on 12/2/2018 at 7:10 PM. Helped by Manager, Sales Associate.

My experience at Honda of San Angelo was to say the least horrible. I had received information that they had been purchased by another company. I had previously gone under old ownership, and my experience wasn't great, but it was significantly better. The cars are overpriced, the sales teams are great, but the way I heard management talking to their employees was absolutely disgusting. I wouldn't give my business to anyone who treats their employees that way, because it shows a lot of how they treat their customers. I immediately went to dodge before I even got inside after watching a manager yell at an employee in public. Disgusting ethics, if you need a car please go somewhere else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Skipper51 on 9/12/2018 at 9:51 PM.

My 2012 Honda Accord front end sounded like it was grinding on deceleration after driving about 800 miles. Within a short time, it was discovered that it was 2 loose lugnuts on driver side!! Amazing catch, since my car was last serviced at a Tulsa, Oklahoma Honda dealer for balance/rotation. Thanks Brock and Raymond for the save, literally!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Smoke and mirrors

By J2C2 on 8/25/2018 at 4:48 AM.

I dealt with each department at the Honda dealership and each one of them has no problem lying and misleading to get their best sale. After selling me a car that was not what they said it was their lied about prices of service including over doubling the oil change prices to talk me into getting extra services. When I found out the car was not what I had asked for I brought it back and I was told we thought you do what you were doing. And that’s their stance. The tent job was pointed out the date of sale and they told me it had bubbles because it was brand new Tint. Now I have to take it back in on my time and have all windows re-tinted. Back glass will have to be replaced.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Advisors

By ERIC.SANDERS on 8/13/2018 at 9:27 PM.

You all have two excellent service advisors and this is what had kept me returning to this store. The service advisors are eager to help, explain the work process, and they each always have a smile on their face. Please let them both know that I greatly appreciate the job they do and being treated like a true customer. Thanks

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My service needs were handled well.

By SARAINGRAM on 8/13/2018 at 6:15 PM.

I brought my 2013 Honda Pilot in for a routine oil change, a new rear wiper blade and to have the battery checked. Brock Guevara is my service coordinator. When I called to make the appointment, he listened to my request and paid attention to what I was asking to have done. He actually remembered our conversation! I have had other service coordinators at other dealers NOT listen and perform work that was not asked for so having Brock actually listen and remember was GOLD to me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By gwenda44 on 8/11/2018 at 12:32 AM.

As usual I was treated like a vip. Raymond and the guys do a very good job of keeping me on the road safely. I tell everyone I know just how amazing they are.

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
3   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Be careful how loud you boast

By Dean1216 on 8/9/2018 at 3:55 PM.

I did not like what was said outside the office to the other salesmen before the sales pitch. It was in poor taste boasting because, I could hear the salesman boasting about the deal he is about to make. As if I got taken advantage of and somehow paid too much or got too little for trade. Overall, it left me with a bad experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Transmission system check

By JAREYSEN27 on 8/2/2018 at 10:19 PM.

They respond to my concern right away. They Explained very well problem and gives me ideas on to take care of the car. They work very efficient

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Informative and efficient!

By BATESCLARISA on 8/2/2018 at 3:42 PM.

Raymond keeped me up to date on what was going on with my car! He even said if there is anything afer he will be happy to service the issue!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Air conditioner repair

By VKEELE on 7/26/2018 at 5:31 PM.

The service I received was very good. The service representative was courteous and professional. The drivers who provided transportation to my home and back were also courteous and professional and were good and safe drivers who obeyed the traffic laws. My vehicle was serviced and repaired to my satisfaction and I was kept informed during the process of what needed to be done and what the charges would be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took care very nicely

By JPATELRPH2 on 7/26/2018 at 1:04 AM.

Awesome service. Took care of the oil change, dropped me at home then picked me up when car is ready. Definitely recommend to visit this place again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase a Handa civic

By TAMMYINSCORE7 on 7/25/2018 at 6:41 PM. Helped by Ronnie Day.

They go out of there way to help get what they want and try to get it to the price they can afford each month they are really good people that work hard at Hands in San Angelo Texas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase experience was great.

By Happy customer on 7/25/2018 at 4:24 PM.

My wife and I went in to look at a new 2018 CRV Touring model. Our sales rep, Enrique Medellin, showed us the vehicle and came with us to our house to see if it would fit in our garage. On the way and back, he described the many features and how to use them. During the purchase, Enrique helped us get a good price for the CRV and for our trade-in (2009 Honda Fit). He also helped us secure a better interest rate on our loan than what was initially offered. After the purchase, Enrique took us out to the CRV to help us set up our phones and to demonstrate how to use and maximize the many options included with our model. Overall, this was a great experience. Enrique was personable, helpful, and well-informed. We will return to Honda of San Angelo for future purchases and will tell our friends to to the same.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent salesmanship, and outstanding experience

By YWWHEELER on 7/23/2018 at 8:36 PM. Helped by John Palmer.

We have been buying Honda's from this dealership for 6 years , this is our 5th car purchase and always very pleased with our experience, Everyone is always very friendly and helpful and always go the extra mile to make sure were satisfied. Would highly recommend .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By SANTOR on 7/20/2018 at 5:24 PM.

Friendly and fast service went in to buy a seat belt buckle and was told that it has a warranty on it so went to service got it done pretty fast and quickly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By SHERRYANNMILLER13 on 7/18/2018 at 9:45 PM.

Routine service on my Pilot. Staff was quick to provide the service so I was able to return to work. The staff takes the time to explain the process. Quick and effortless.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service center experience

By A.RAGSDALE21 on 7/18/2018 at 3:08 AM. Helped by Tint installer at Honda of San Angelo.

To whom it may concern: Unfortunately, I'm writing this email to inform you of some wrong doings I feel need to be corrected. On June 20th, 2018 I purchased a 2018 Honda Civic LX from Honda in San Angelo,Tx. On Thursday, July 12th, 2018 we dropped the vehicle off with Honda Services to have the window tint redone due to large amounts of air and fluid filled bubbles. Later that afternoon, my husband called to check the status of the vehicle; he was told "the employee who does the window tint did not show up for work, it would be another day or two." After this my husband asked for them to put me in a loaner vehicle due to the fact they had our only means of transportation. Which they did. Friday, July 21st, 2018; the second day they had the vehicle Raymond called to inform me that the car had been done but he wasn't happy with the results so he was having his employees redo the tint for a third time! Finally Saturday, July 22nd, 2018 the car was ready. Upon arriving at Honda we proceed to remove our belongings from the loaner vehicle to put back in my car. As I open the back door I see black smudges and stains all over the back seats and front passenger seat. The interior of this car is very light grey! I walked into the service center and asked about the stains in the car. I was told by Raymond the service manager " Ma'am I didn't inspect the car, it was hot outside. So I got in, drove it around, parked it and came back inside the building!" Raymond also asked me to bring my car back again on Monday, July 16th, 2018 to leave for 2 to 3 hours so they could try to remove the stains on the seats and do a full wash and detail. I'm furious at this point! I just signed paperwork on this vehicle and they have ruined my interior! Upon arriving at my house, my husband inspected the tint and it was worse than it was before I originally took it the first time! I was informed by a friend to reach out to Buddy Jones at Chevrolet in San Angelo. I talked to Buddy, filed a complaint and made an appointment for Monday, July 16th, 2018. Buddy stated he would look at the damage and take care of it. So at this point I'm semi okay. We go to get groceries and as I open the trunk I find that it is full of water. Green soapy water. There are white glue stains on the back of the rear seats, there was water seeping into the cab of the car into the the seat backs and cushions. I called and left another complaint for Buddy, as he had left for the day. So come Monday we take the car to the Chevy house. Just to learn that the only way the water could have gotten into the trunk was to seep through the back dash and through the seats. So after another 2 days of someone else having my car we go to look at the work that has been done to the only Brand New Vehicle I have ever owned!! Tim the service manager for Chevy comes out and talks to us as we are going over the car. There are still stains in the seats. There are still bubbles in the tint! There is water damage to the rear seats and unknown amounts of water damage done to the back dash not mention the stereo components that also reside in the back dash. Tim says to me " I reached out to Buddy and let him know that there is nothing else we can do for the seats except seat covers or new seats! I DID NOT pay $ 23,000 plus for seat covers or for someone to wreck the interior of my personal property that I had just purchased! I feel so incredibly screwed over. I do feel like all the guys who we have interacted with at Chevy have been more than helpful and have done everything they can do. Now I'm reaching out to you! I need a remedy for this situation. Not a cosmetic fix. I want the damage fixed and my windows tinted the right way! I was informed that since the interior can not be cleaned anymore because the damage is done that I could request to have a leather kit installed in the car to fix the damage caused by an ever so careless employee at Honda. I would also like to ask that since this is the fourth time that the windows will have to be redone if we can take it to an outside shop and have it done at Honda's expense. I feel like I'm asking a lot but at the same time I have had my car for exactly 3 weeks and 1 day when I took it in for tint services. It has been in 2 separate shops for a total of 6 days counting tomorrow! I need this made right! How would you feel if you were in my shoes? Just spent that much money on a vehicle to have all this done to you. This has been the worst experience I've ever had buying a vehicle. This should NOT be my first experience of buying a Brand New vehicle period! The carelessness of the tint installer at Honda amazes me. I hope this can be fixed and perhaps the installer needs more training on how to treat customers vehicles.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By EMAR42804 on 7/17/2018 at 8:33 PM.

My tire pressure light came on and took it to Brock and he made sure it was fixed. He is great with his customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By CBALDWIN94.CB on 7/17/2018 at 5:05 PM. Helped by Ronald, Ron.

Everyone os very polite and courteous. They try their hardest to get you into a car and even with kind of poor credit got me into a 2018 Honda HRV. I would definitely recommend them if you are looking for a new vehicle.

I would recommend this dealer.